Scribd
Upload
158 views1 page

SBI Debt Collection & Customer Service Guide

1) The document provides instructions for customers of State Bank of India to contact the bank regarding service issues or file grievances. 2) Customers can call customer help lines, contact the customer grievance cell at local head offices, or write to the grievance cell at local head offices. 3) If a customer is not satisfied with the local response, they can send a communication to the Deputy General Manager of Customer Service in Mumbai including their previous messages.

Uploaded by

Neeraj Dubey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
158 views1 page

SBI Debt Collection & Customer Service Guide

1) The document provides instructions for customers of State Bank of India to contact the bank regarding service issues or file grievances. 2) Customers can call customer help lines, contact the customer grievance cell at local head offices, or write to the grievance cell at local head offices. 3) If a customer is not satisfied with the local response, they can send a communication to the Deputy General Manager of Customer Service in Mumbai including their previous messages.

Uploaded by

Neeraj Dubey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

appointed for collection purpose to remind, follow-up and collect dues.

Any third party


so appointed, shall adhere to the Indian Banks Association’s (IBA) code of conduct on
debt collection.
Customer Service:
For any service related issue, customer can get in touch with SBI by :
 Calling Customer Help Line Numbers
 Contact Customer Grievance Cell at our Local Head Offices
 Write to Grievance Cell at our Local Head Offices
(Details on Help line Numbers and Grievance Cell available on www.sbi.co.in)
In case a customer is not satisfied with the handling of grievance by the Local Head
Office, a communication may be sent (enclosing the message sent earlier to Local Head
Office) to the

Deputy General Manager (Customer Service),


Customer Service Dept, State Bank of India;
State Bank Bhawan, 4th floor;
Madame Cama Road,
Mumbai-400 021,
Telephone No. (022) 22029456 , 22029451 22740432, 22740431,22740433
Fax no. (022) 22742431.
e-mail address - dgm.customer@sbi.co.in.

Disclosure:
State Bank of India is authorized to disclose from time to time any information relating
to the loan to any credit bureau (Existing or Future) approved by Government of India
and Reserve Bank of India without any notice to the borrower. State Bank of India is
also authorized to make inquiries with the Credit Information Bureau of India (CIBIL)
and get the applicants Credit Information Report.

You might also like