THE LEVEL OF SATISFACTION OF JUNIOR HIGH CSS STUDENTS’ ON
THE SERVICES PROVIDED BY THE COMPUTER LABORATORY OF
INAWAYAN NATIONAL HIGH SCHOOL
A Thesis
Presented to the Faculty of the College of Accounting Technology
University of Mindanao Bansalan College
Bansalan, Davao del Sur
In Partial Fulfillment of the Requirements for the Degree of
Bachelor of Science in Accounting Technology
by
CHRISTHEL KAYE G. MAMETES
QUENNIE JILL MORATO
JAY LABITAD
KRISTINE PARENAS
RICA BABAO
DANIEL NAVASQUEZ
ROBERTO BOGAIS
SHAINAH FLOES
MORSID BUMBOLEN
March 2019
ABSTRACT
This study ascertained the level of satisfaction on the services provided
by the computer laboratory facilities of Inawayan National High School in
terms of Laboratory Environment and Laboratory adequacy. Relationship
among the levels of satisfaction of the services provided by the computer
laboratory were also measured. Data were gathered from 50 students from
Junior High CSS students’ through a researcher-made questionnaire. Data
were analyzed using t-test for the significant relationship. The study found that
the respondents are satisfied with the laboratory in terms of computer
laboratory environment and computer laboratory adequacy of facility.
Moreover, there is a significant relationship among the level of satisfaction of
junior high CSS students on the services provided by the computer laboratory.
LETTER OF PERMISSION
February 10, 2017
Ma’am Marcela A. Sacay
Principal
Inawayan National High School
Inawayan Sta. Cruz Davao del Sur
Greetings!
Undersigned are students of your department who wish to conduct a research study
entitled “Level of CSS students satisfaction on the services provided by the
computer laboratory of Inawayan National High School”. In line with this, we
would like to ask permission from your good office to allow us conduct our study and
administer our research instruments to the junior high CSS students’.
We believe that the results of our study will help students, instructors and
administrators for making them aware of this phenomena.
Your favorable response to this request is highly appreciated.
Respectfully yours,
Respectfully,
CHRISTHEL KAYE G. MAMETES
Researcher
QUENNIE JILL MORATO
Researcher
JAY LABITAD
Researcher
KRISTINE PARENAS
Researcher
MORSID BUMBOLEN
Researcher
RICA BABAO
Researcher
SHAINAH FLORES
Researcher
DANIEL NAVASQUEZ
Researcher
ROBERTO BOGAIS
Researcher
Approved by:
MA’AM MARCELA A. SACAY
PRINCIPAL
ACKNOWLEDGEMENT
The Researchers would like to acknowledge the following person
who they owe a lot for which this paper is not made without their
continuous support and guidance.
To Ma’am Claudia J. Abenoja our Practical Research Teacher,
who challenged us to conduct such a professional research
output
To Maam Fatima Mayonado who was our statistician who
helped us in interpreting the research result.
To Sir Adrianne Jose Dubduban who always lend us the
computer laboratory in order to finish the research.
To our respondents the Junior High CSS students for the time
they spent in the survey.
To our family circles, friends and love ones - for everything you
have given, tangible or not, blessed us so much, and
Above all, to our Almighty God, for wisdom, guidance, and protection,
courage, confidence, and enlightenment in times of anxiety and
confusion and for the good health to finish the making of the study.
THE RESEARCHERS
TABLE OF CONTENTS
Page
TITLE PAGE i
ABSTRACT ii
LETTER OF PERMISSION iii
ACKNOWLEDGEMENT iv
TABLE OF CONTENTS v
LIST OF TABLES vi
CHAPTER
1 THE PROBLEM AND ITS SETTING 1
Background of the Study 1
Statement of the Problem 3
Hypothesis 3
Theoretical Framework 4
Conceptual Framework 5
Significance of the Study 5
Research Locale 6
Definition of Terms 6
2 REVIEW OF RELATED LITERATURE 7
3 METHOD 19
Research Design 19
Research Participants 19
Research Instruments 20
Data Gathering Procedure 21
Statistical Treatment of Data 21
4 PRESENTATION AND ANALYSIS OF FINDINGS 23
5 SUMMARY, CONCLUSIONS AND 30
RECCOMMENDATIONS
Summary 30
Conclusions 31
Recommendations 32
REFERENCES
CURRICULUM VITAE
LIST OF TABLES
Table Page
1 Frequency Distribution of Respondents 20
2 Summary of Tallied Score 23
3 Mean level of satisfaction on the Services 26
provided by the Computer Laboratory
4 One Sample Statistics 28
