Retail Mix
Customer Location
Service
Store Design Merchandise
And Display Retail Strategy Assortment
Communication Pricing
Mix
1
Retail Mix
Location Strategy
Customer
Service
Store Display Merchandise
And Design Assortment
Communication
Mix Pricing
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LOCATION ANALYSIS
SMITU MALHOTRA
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Why is Store Location Important for a Retailer?
Location is typically prime consideration in
customer’s store choice.
Location decisions have strategic importance
because they can help to develop sustainable
competitive advantage.
Location decisions are risky: invest or lease?
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location research – why ?
SALES POTENTIAL OF A STORE
CHOOSE LOCATION THAT
OPTIMIZES THE SHARE OF MARKET POTENTIAL
MINIMUM HAZARD FOR FUTURE SALES EROSION
MAXIMIZES ROI OVER THE LEASE PERIOD
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ERGO ------ USEFUL WHEN ??
• FIRM SEEKS TO EXPAND /IMPROVE MARKET
• PROPOSES TO OPEN STORES IN NEW AREAS
• CONSIDERS AN ACQUISITION
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Issues in Location Planning
• Rollout / extension (increase in floor space)
• Relocation (combining two nearby stores or moving to a better
location)
• Rationalization (the closure of individual stores or selling of
divisions
• Refascia (altering the image of outlets by changing the name and
appearance)
• Refurbishment (changing or updating the fittings)
• Remerchandising (altering the product range and
merchandising of a retail location)
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WHAT INFLUENCES LOCATION
DECISIONS?
CONSUMER BEHAVIOR
DENSITY OF TG
UNIQUENESS OF RETAIL OFFERING
COMPETITION
COSTS OF OPERATION
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Effect of Competition
Why do retailers cluster around together?
Hotelling’s rule
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Geographic Planning -----Central
Place Theory
Threshold – yellow area
tC
A
th range
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Shopping Behavior of Consumers
in Retailer’s Target Market
Consumer Shopping Situations
Convenience shopping
Comparison shopping
Specialty shopping
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Convenience Shopping
Minimize the
customer’s effort to
get the product or
service by locating
store close to where
The McGraw-Hill Companies, Inc./Andrew Resek, photographer
customers are located
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Comparison Shopping
Customers have a good idea of
what type of product they
want, but don’t have a strong
preference for brand, model or
retailer.
Competing retailers locate near
one another
Typical for furniture, appliances,
apparel, consumer electronics,
hand tools and cameras.
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Specialty Shopping
Customers know what
they want
Designer labels
Convenient location
matters less
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What kinds of locations are
available to the retailer ?
FREE STANDING
CITY
BUSINESS DISTRICT – CP IN DELHI
MAIN STREET / HIGH STREET - JANPATH
MALLS AND SHOPPING CENTERS
OUTLET MALLS
SPECIALIZED
AIRPORTS
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FOUR LEVELS OF LOCATION
DECISIONS
➢ What region of the country?
➢ What city or community?
➢ What area of the city?
➢ What specific site?
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