ORGANIZATION AL
EFFECTIVENESS
PRESENTED BY -
GOURAV ARORA
VISHAKHA CHOUDHARY
EFFECTIVENESS AND EFFICIENCY
•Effectiveness
Goal achievement
Doing the right thing!
•Efficiency
Level of resources used to
achieve goals
Doing things right!
ORGANIZATIONAL
EFFECTIVENESS ????
MEETING ORGANIZATIONAL OBJECTIVES AND
PERVAILING SOCIETAL EXPECTATIONS IN THE
NEAR FUTURE, ADAPTING AND DEVELOPING IN
THE INTERMEDIATE FUTURE, AND SURVIVING
IN THE DISTANT FUTURE.
HISTORICAL OPINIONS ABOUT
ORGANIZATIONAL
EFFECTIVENESS
1. FREDERICK TAYLOR
2. ELTON MAYO
3. HENRI FAYOL
FREDERICK TAYLOR
EFFECTIVENESS IS DETERMINED BY
FACTORS SUCH AS :
PRODUCTION MAXIMIZATION
COST MINIMISATION
TECHNOLOGICAL EXCELLENCE
ELTON MAYO
EFFECTIVENESS IS A FUNCTION OF :
PRODUCTIVITY
EMPLOYEE SATISFICATION
HENRI FAYOL
EFFECTIVENESS IS A FUNCTION OF :
CLEAR AUTHORITY
DISCIPLINE WITHIN AN
ORGANIZATION
APPROACHES OF
ORGANIZATIONAL EFFECTIVENESS
GOAL STRATEGIC
ATTAINMENT CONSTITUENCIES
SYSTEM
APPROACH COMPETING
VALUE
APPROACH
GOAL ATTAINMENT
APPROACH :
Effectiveness is the ability to excel at one or more goals
The goal attainment states that an organization effectiveness
must be appraised in terms of the accomplishment of its end
goals
Based on the identification of goals and the achievement of
those goals
Goals must be :
- clearly identifiable
- measurable
- time bound
SYSTEM RESOURCE APPROACH
Effectiveness is the ability to acquire scarce and valued
resources from the environment.
Here end goals are not ignored but they are one
element in a complex set of criteria
system model emphasize criteria that will increase
long term survival of the organization
CONSTITUENCIES
APPROACH
Effectiveness is the ability to satisfy multiple strategic
constituencies both with in and outside the
organization.
An Effective organization is one that satisfies the
demand of those constituencies in its environment
from whom it required support for its continuous
existence.
it seeks to appraise only those in the environment
who can threaten the organization survival
COMPETING VALUES
APPROACH
The competing value approach is the criteria you value
and use in assessing organization effectiveness-
Return on investment
New product innovation
Market share
Job security
INTERNAL PROCESS APPROACH
Effectiveness Is the ability to excel at
internal efficiency,coordination,motivation
and employee satisfaction
COMPARISON OF THE APPROACHES
APPROACHES DEFINITION WHEN USEFUL
An organization is effective to The approach is preferred
GOAL the extent that it accomplishes When goal is clear, time
ATTAINMENT its Stated goals Bound and measureable
A clear connection exist
SYSTEM It required needed resource between Inputs and outputs
APPROACH
STRATEGIC Constituencies have
CONSTITUENCIES Constituencies should be satisfied powerful influence on
APPROACH the organization, and it
must respond to demand
COMPETING The organization clear
The emphasis of the organization
VALUE about its own emphasis,
In the four major areas matches
APPROACH or changes in
constituent preferences
Criteria over time are of
interest
MODELS OF OGANIZATIONAL
EFFECTIVENESS
HUMAN INTERNAL
RELATION PROCESS
OPEN RATIONAL
SYSTEM GOAL
HUMAN RELATION MODEL
Focuses on the development of the organization’s
personnel.
For Example : Marlin travel sends its agents on the
familiarization trips to expand their knowledge of
specific hotels , cruises & destination.
INTERNAL PROCESS MODEL
Focuses on the effectiveness of the internal
transformation process .
For Example : when Hamilton's sletcolne examine its
steel making method to determine price & quality
competitiveness it is focusing in its internal process.
OPEN SYSTEM MODEL
An organization is effectiveness to the degree that it
acquire inputs from its environment & has outputs
accepts by environment.
For Example : The university of Alberta follows this
model when it is concerned about the quality and
number of students applying for admission & what
jobs they receive an graduation.
RATIONAL GOAL METHODS
Effectiveness of an organization is effective to the extent
that it accomplished its stated goals.
For Example : The formal goals of the Toronto blue jays
are to win their division , the American league
pennant and the world series.
OE Criteria for Selected
Constituencies
Constituency Typical Criteria
Owners Return on Investment; growth in
earnings
Employees Compensation; fringe benefits; job
satisf.
Customers Satisf. w/price, quality, service
Suppliers Satisf. w/payments, future sales
Creditors Satisf. w/debt payments
Unions Satisf. w/competitive wages &benefits;
satif. working conditions, fairness in
bargaining
Role of the important factors of an
organization for its effectiveness
CEO-Ceo has to make sure that there are strong systems in
place to support the work of an organization and these
systems can help in achieving goals.
The Manager-Subordinate Manager Relationship. The
manager is a conduit between the executives and the
subordinate managers. His/her job is to translate the goals
from the CEO to the managers and delegate
responsibilities accordingly. Done effectively, this ensures a
smooth line of communication and clarity between goals
and activities. Done ineffectively, this creates a wide gap
that threatens the outputs.
Contd….
The Manager. The manager is responsible for the
completion of tasks that will accomplish the goals.
Some of this work is individual output, but the major
part of the work is figuring out how best to delegate
work andto manage your people as they do their part
of the work. The manager’s capability, competence,
motivation, and ability to engage his or her team are
crucial.
HOW DO WE INCREASE
ORGANIZATIONAL EFFECTIVENESS
To increase organizational effectiveness, winning
companies create sustainable competitive advantage
by aligning their talent & business strategies.
Merges or acquisition , restructuring or shifts in
business strategy are example of fundamental
organizational changes that create strong demand for
process & system to bring focus and restore the
organization’s capability to function effectively.
Contd…….
Our organizational effectiveness capability brings
values to our clients organizations by facilitating the
integration & alignment of the business strategy with a
workable talent management strategy.
At the heart of right management’s organizational
effectiveness capabilities is our holistic approach to
helping companies build and align the capabilities
process, attitudes and talent needed to more
effectively implement its chosen strategy.
