STUDENT’S BOOK

ABOUT THE AUTHORS

Yoshito Miyosawa is an English education consultant. Born and educated in

Japan, he entered the Ministry of Foreign Affairs to become a diplomat. He
was stationed at the Embassy of Japan in Rome, Italy. He then joined the
British Book Development Council, run by the British Publishers Association,
in London. Following that, he worked with two different London
stockbrokers, during which time he ran a couple of international
investment funds. While in London, he became the first ever Japanese citizen
to be awarded the Blue Button on the London Stock Exchange. Then he was
invited to start a Tokyo branch of Vickers, da Costa & Co., a leading European
stock brokerage company.
After a few years, he left the company to start his own language school. Then,
he was asked to teach English at one of the largest cram schools in Japan. He
was offered to teach English by satellite so that students all over Japan could
watch his lectures. He was also a lecturer at Matsumoto
University. Having achieved a perfect score (990) on the TOEIC® test, he
taught at such companies as Sony, Panasonic, Epson and Kodak.
He now lives in Cebu.
Publications:

“A Handbook to the New TOEIC® Test” published by the Society for Testing English Proficiency (STEP) in 2006
“TOEIC® Test First Step Seminar” published by the Society for Testing English Proficiency (STEP) in 2008
“QQ English On-line Course Books One-on-One” published by QQ English in 2011

James Webb is currently Linguistics Advisor at QQ English. He has been

involved in language teaching and research for 13 years. Born in London,
England, he studied linguistics at Oxford University and psycholinguistics at
University College London. He has taught English as a foreign language in
England, Japan, France and the Philippines, and taught Japanese syntax to
students at Oxford University and the School of Oriental and African Studies,
University of London.
 l c o m e A b o ard ! STUDENT’S B
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We ensive Course
30 Day Int

Unit 1
Making Travel Arrangements

Listening for information

 Listen to the dialogue between Naomi and a travel agent and try to understand it without looking at the
words in your book.

 Now you can look at the Key Words while the teacher explains them.

At a travel agency
Naomi: Good afternoon. I’d like a return air ticket from Narita to London, please.
Travel agent: Certainly. When would you like to go?
N: I’d like to take the flight on Sunday and come back next Friday.
Ta: Would you like to buy a first class air ticket?
N: No. Economy class.
Ta: And your name is . . .?
N: My name is Naomi Abe.
Ta: How would you like to pay, Ms. Abe?
N: I’d like to pay by credit card.
Ta: Certainly. Here is your ticket.
N: Thank you.

Key Words
travel agency shop where you buy travel tickets
’d like would like (= a polite way to say ‘want’)
(UK) return (US: round trip) going to a place and back again
cf. (UK) single (US: one way) going to a place but not coming back
certainly yes, of course
Ms (UK) Ms. (US) /məz/ used before a woman’s family name when you don’t know whether she is married or not
flight journey in a plane

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Using the language

◎ Saying ‘want’ in a polite way

Exercise 1
Now look at the text. What expression do people use to say what they want in a polite way?

Grammar Spot
Contraction
’d like is a contraction of would like

Exercise 2

Use ‘would like’ to say the following in a polite way.

1. She wants to book a table for this evening.
2. Jane wants to have a shower.
3. He wants to buy a ticket to Amsterdam.
4. They want a room with seaview.
5. You want a business class ticket.
G r a m m a r R e f e r e n c e

(ENGLISH VERB TENSES)

THE SIMPLE PRESENT
I
You
We want
You (plural)
They

He/ She  wants We add ‘-s’ to a verb to make it 3rd person singular Present Tense.

I
You
He/ She would like
We
You (plural)
They
‘Would’ (together with will, may, can, must, ect.) is called a modal auxiliary. Modal auxiliaries
generally express a speaker’s attitudes, or “moods”. ‘Would’ in this case is used to say ‘want’ in a
polite way. We don’t add ‘-s’ to modals, no matter what the subject is.

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◎ How to make questions in English (Part 1)

Forming questions is one of the most important skills in learning English. There are two types of questions:
Yes/No questions and WH questions.

(A) “Would you like to buy a first class air ticket?”

Does this question ask for a Yes or No answer? - - - Yes. This is a Yes/ No question.

 Yes/ No questions with modal auxiliaries

First, you make a statement with the modal auxiliary, and then you simply put the modal in front.
Statement
You would like to buy a first class air ticket.

Would you like to buy a first class air ticket? (Yes / No question)

(B) “When would you like to go?”

Does this question ask for a Yes or No answer? - - - No. This question asks for information by using a question word
‘When’. So this is a WH question.
 WH questions with modal auxiliaries
First, you make a statement with the modal auxiliary and then make a Yes/ No question.
You would like to go to London.

Would you like to go to London? (Yes/ No question)

And finally, put a question word in front.
When would you like to go to London? (WH question)

Exercise 3

For each of the following, first make a yes/no question. Then make a WH question using ‘Why’.
1. She would like to book a table for this evening.
2. Jane would like to have a shower.
3. He would like to buy a ticket to Amsterdam.
4. They would like a room with seaview.

Exercise 4

Write ‘is’, ‘am’, or ‘are’.

1. I ………… Naomi. (I = Naomi)
2. You …………. a travel agent. (You = a travel agent)
3. My name …………….. Naomi Abe. (My name = Naomi Abe)

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Grammar Spot
the be verb
I am
You/We/They are
He/She/It is

Exercise 5

Change the above statements into questions and give short anwers.
1. ………………………………………………? Yes, ……………..
2. ………………………………………………? Yes, ……………..
3. ………………………………………………? Yes, ……………..
4.

Exercise 6

Complete the questions with the right question word.

1. ( ) do you live, in Tokyo or in Osaka?
2. ( ) is your best friend?
3. ( ) time do you start work?
4. ( ) old is your brother?
5. ( ) is the meeting, on Monday or on Tuesday?
6. ( ) are you looking at me like that?

Grammar Reference

QUESTION WORD USAGE EXAMPLE

WHAT To ask for information What are you doing?
WHO To ask about identity Who is he?
WHERE To ask about location Where are you?
WHEN To ask about time When do you go home?
WHICH To ask about a set of choices Which one do you want?
WHOSE To ask about the possession Whose pen is this?
WHY To ask about reason and purpose Why are you happy?
HOW To ask about process and method How do you make coffee?

Exercise 7

Answer the following questions about the above dialogue without looking at the text.
1. Where is Naomi going?
2. How is she paying?
3. When is she leaving?
4. Would she like two single tickets?

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Conversation Tips

Here is your ticket. / Here are your tickets.
It is not very polite to give something to someone without saying anything.
The expressions “Here is/ are something” also “Here it is/ Here they are” are used when you are giving
something to someone. Other expressions include “Here you are/ Here you go.”

◎ Role-playing

◎ Let’s review the numbers.

Listen and practice.

9 2 8 10 6 4 0 3 5 7 1

19 12 18 20 16 14 13 15 17 11