Emily McCollum
3344 Shasta Ct 304, Virginia Beach, VA 23452 Emily_shae012@yahoo.com
PROFESSIONAL SUMMARY
Dedicated and focused individual who excels at prioritizing, completing multiple tasks
simultaneously, and following through to achieve goals. Answering a high volume of incoming calls,
while handling inquiries from colleagues and customers. Flexible and hardworking with strong drive
to succeed.
HIGHLIGHTS of QUALIFICATIONS
Excellent personal motivation with a proven ability to build and work collaboratively in a
strong team concept environment, and independently.
Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able
to adapt effectively to challenging and emergency situations.
Well-developed skills in prioritizing, organization, decision making, time management, and
verbal/written communication skills.
Excellent analytical skills with the ability to analyze situations accurately and effectively.
Strong computer skills in Microsoft Word, Excel and Power point.
Experience with answering high volume of in-coming phone calls and high volume of data
entry
Competent in performing multiple functional tasks simultaneously
Experience with meeting scheduling, and electronic calendars
Experience with a high volume of filing and document retention
PROFESSIONAL EXPERIENCE
Pediatric Partners of the Southwest / Medical Receptionist 01/2020 to 06/2020
As a medical receptionist my duties and responsibilities included but are not limited to:
Greeting patients and answering the phone
Collecting and coping insurance cards and other pertinent documents
Maintaining records
Working with Physicians to create efficient office operations
Schedule appointments
Getting patients set up on patient portals, as well as telemedicine
Clerk / Fort Lewis College Post Office 08/2018 to 01/2020
As a post office clerk my duties and responsibilities included but are not limited to:
Demonstrated communication techniques to increase exceptional customer service
Arranged materials for mailing; applied postage, prepared items for consignment or
collection, distributed and label items, and document data
Ensured that all mail and packages are correctly labeled for mailing, with proper postage
Sorted delivered and picked-up mail and packages in line with established time frames and
service principles
Weighed parcels and calculated their costs according to the distance and weight
Handled complaints regarding mail theft, delivery problems and lost or damage mail
Sales Associate / Lowe’s Home Improvement 01/2017 to 07/2017
Built rapport with customers by asking probing questions and utilizing effective listening
skills
Thoroughly learned the company's product offerings and contributed to an increase in
monthly sales.
Conducted onsite presentations to promote company products and services
Assisted customers with product selections and purchases
Performed daily department tasks including stocking, creating merchandise displays,
remerchandising, pricing markdowns, transferring merchandise, inventory control, and
processing transactions.
Department Lead / Mardel Christian Bookstore 05/2016 to 01/2017
Supervised staff to ensure all requisite duties are performed
Delegated tasks and follow up to insure proper and timely completion
Insured that store selection closely reflects needs and desires of local customer base
Ordered books and other bookstore merchandise
Insured accuracy of the inventory management system through accurate receiving, returns, file
transfers
Practiced product knowledge and share with the customers
EDUCATION
San Juan College – Farmington, New Mexico
Major – Human Services
August 2018 - current 49credits
Union Grove High School – Gladewater, Texas
Graduated 2015
VOLUNTEER EXPERIENCE
Treasure Ministries; Once a month working with children and adults with disabilities
Manna Soup Kitchen; Once a week helping provide meals for the homeless.
Tim Tebow Foundation (Night to Shine); once a year in February, organizing an event for
children and adults with disabilities
