Organizational Behavior SEM VI

1) A field of study that investigates the impact that individuals, groups, and structure
have on behavior within organizations

a) Organizational structure
b) Organizational Psychology
c) Organization development
d) Organizational behavior.

2) A process that includes defining goals, establishing strategy, and developing plans to
coordinate activities

a) Planning
b) Controlling
c) Leading
d) Organizing

3) All managers, to some degree, collect information from outside organizations and
institutions.

a) Interpersonal roles
b) Informational roles
c) Decisional roles
d) Individual roles

4) An individual's capacity to perform the various tasks in a job

a) Individual Behavior
b) Individual learning
c) Individual ability
d) Perception

5) This role includes hiring, training, motivating, and disciplining employees.

a) Interpersonal roles
b) Informational roles
c) Decisional roles
d) Individual roles

6) Monitoring activities to ensure they are being accomplished as planned and

correcting any significant deviations
a)Planning
b) Controlling
c) Leading
d) organizing

7) The ability to apply specialized knowledge or expertise.

a) Technical skills
b) Conceptual skills
c) Human Skills
d) Individual skills

8) Determining what tasks are to be done, who is to do them, how the tasks are to be
grouped, who reports to whom, and where decisions are to be made

a) Planning
b) Controlling
c) Leading
d) organizing

9) The mental ability to analyze and diagnose complex situations

a) Technical skills
b) Conceptual skills
c) Human Skills
d) Individual skills

10) Effective Versus Successful Managerial Activities - This activity consists of exchanging
routine information and processing paperwork

a) Traditional management
b) Communication
c) Human resource management
d) Networking

11) A function that includes motivating employees, directing others, selecting the most
effective communication channels, and resolving conflicts

a) Planning
b) Controlling
c) Leading
d) organizing

12) The ability to work with, understand, and motivate other people, both individually
and in groups
a) Technical skills
b) Conceptual skills
c) Human Skills
d) Individual skills

13) The study of societies to learn about human beings and their activities.

a) Sociology
b) Psychology
c) Anthropology
d) Political science

14) Effective Versus Successful Managerial Activities - This activity consists of motivating,
disciplining, managing conflict, staffing, and training.

a) Traditional management
b) Communication
c) Human resource management
d) Networking

15) Study areas: structuring of conflicts, allocations of power, how people manipulate
power for individual self-interest

a) Sociology
b) Psychology
c) Anthropology
d) Political science

16) Ability to exert muscular force repeatedly or continuously over time.

a) Dynamic Strength
b) Trunk strength
c) Static strength
d) Explosive strength

17) Effective Versus Successful Managerial Activities - This activity involves socializing,
politicking, and interacting with outsiders

a) Traditional management
b) Communication
c) Human resource management
d) Networking

18) An area within psychology that blends concepts from psychology and sociology
and that focuses on the influence of people on one another.
a) Sociology
b) Psychology
c) Anthropology
d) Social Psychology

19) Personal characteristics that are objective and easily obtained from personnel
records.

a) Age
b) Gender
c) Martial Status
d) Age, Marital status & Gender

20) Any relatively permanent change in behavior that occurs as a result of experience.

a) Personality
b) Leadership
c) Motivation
d) Learning

21) Individuals can also learn by observing what happens to other people
a) Classical conditioning learning
b) Operant conditioning learning
c) Social learning
d) Classical, Operant & Social Learning

22) A process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment.

a) Values
b) Perception
c) Attitude
d) personality

23) Study of group behaviour in organisations, group dynamics, design of work teams

a) Sociology
b) Psychology
c) Anthropology
d) Social Psychology

24) A number of factors determine the personality of individual.

a) Biological factors
b) Family factors
c) Environmental factors
d) Biological, Family & Environmental.
25) The stage characterized by competition and conflict in the personal-relations
dimension an organization in the task-functions dimension.

a) Forming
b) Storming
c) Norming
d) Performing

26) Factors are those, which exists in and around the individual.

a) Situational Factors
b) Environmental Factors
c) Family Factors:
d) Biological Factors

27) A task group is usually formed to solve a problem. It is comprised of the employees
who work together to complete a particular task.

a) Primary & Secondary Groups

b) Membership & Reference Group
c) In-Groups &Out-Groups
d) Command & Task Groups

28) Refers to a particular tendency within the individual regarding that individuals
experience; as a person, events that has happened or matters arising out of those events

a) Perception
b) Values
c) Attitude
d) Perception, Attitude & Values

29) The stage, which Tuckman calls is characterized by competition and conflict in the
personal-relations dimension an organization in the task-functions dimension.

a) Forming
b) Performing
c) Storming
d) Norming

30) The Five Stage Model (Group Dynamics/Development

a) Forming, Storming, Norming, Adjourning, Performing

b) Storming, Adjourning, Forming, Norming, Preforming
c) Forming, Storming, Norming, Performing, Adjourning
d) Norming, Forming, Storming, Performing, Adjourning.

31) Stage, involves the termination of task behaviors and disengagement from
relationships.

a) Forming
b) Adjourning
c) Norming
d) Performing

32) The stage, personal relations are characterized by dependence

a) Forming
b) Adjourning
c) Norming
d) Performing

33) Describes the pattern of inter-relationship existing between the various units of an
organization.

a) Organizational structure
b) Organizational Psychology
c) Organization development
d) Organizational behavior

34) The formal conjuration between individuals and groups with respect to the allocation
of tasks, responsibilities and authorities within the organization

a) Greenberg and Baron

b) Stephen Robbins
c) Lewis Allen
d) Mc Cleland’s

35) Each manager is responsible of an area within the organization depending of his/her
specialization

a) Functional Departmentalization
b) Product Departmentalization
C) Geographical Departmentalization
d) Process Departmentalization
36)A organization is one in which its design is not defined by, or limited to, the horizontal,
vertical, or external boundaries imposed by a predefined structure.

a) Learning Organization
b) Structure Organization
c) Boundary less Organization
d) Learning, Structure & Boundaryless

37)A learning organization is defined as an organization that has developed the capacity to
continuously

a) Learn
b) Adapt
c) Change
d) Learn, Adapt & Change

38)Employees work during a common core time period each day but have discretion

a) Job Sharing
b) Flexitime
c) Job Enrichment
d) Job Salary

39) It refers to the degree to which jobs within the organization are standardized and
the extent to which employee behavior is guided by rules and procedures.

a) Work Specialization
b) Formalization
c) Span Of Control
d) Chain Of Command

40) A structure is made up of separate, semi-autonomous units or divisions

a) Divisional Structure
b) Team Structure
c) Functional Structure
d) Matrix Structure

41) It is defined as a continuous line of authority that extends from upper organizational
levels to the lowest levels and clarifies who reports to whom

a) Span Of Control
b) Chain of Command
c) Centralization And Decentralization
d) Centralization
42) Its groups jobs on the basis of common customers.

a) Functional Departmentalization
b) Customer Departmentalization
c) Geographical Departmentalization
d) Process Departmentalization

43) A structure is defined as a design with low departmentalization, wide spans of control,
centralized authority, and little formalization

a) Simple Structure
b) Team Structure
c) Functional Structure
d) Matrix Structure

44) The obligation to perform any assigned duties.

a) Unity of command
b) Authority
c) Responsibility
d) Authority & Responsibility

45) A matrix structure is one that assigns specialists from different functional departments
to work on one or more projects.

a) Simple Structure
b) Team Structure
c) Functional Structure
d) Matrix Structure

46)The periodic shifting of a worker from one task to another.

a) Job Rotation
b) Flexitime
c) Job Enrichment
d) Job Salary

47) Employees do their work at home on a computer that is linked to their office

a) Job Rotation
b) Flexitime
c) Job Enrichment
d)Telecommuting/TeleCommunication
48)The organization is comprised of many independent decentralized business units, each
with its own products, clients, competitors, and profit goals.

a)Divisional Structure
b)Autonomous Internal Units
c) Functional Structure
d) Matrix Structure

49) Elements Of Organization Structure

a) Work Specialization
b) Chain of Command
c) Span of Control
d) Work and Chain of command

50) Determines the number of employees a manager can efficiently and effectively
manage.

a) Work Specialization
b) Chain of Command
c) Span of Control
d) Work and Chain of command

51) Defined as the process that initiates, guides and maintains goal-oriented behaviors.

a) Motivation
b) Leadership
c) Training
d) Motivation & Training

52) The act of stimulating someone or oneself to get a get a desired course of action

a) Michael J Juicus
b) Koontz and O’Donnell
c) Lewis Allen
d) William G Scott

53) Maslow Abraham’s Hierarchy of Needs Theory

a) Physiological Needs, Social Needs, Security / Safety Needs, Esteem Needs, Self-
Actualization Needs
b) Physiological Needs, Security / Safety Needs, Social Needs, Esteem Needs, Self-
Actualization Needs
c) Esteem Needs, Self-Actualization Needs, Physiological Needs, Security / Safety Needs,
Social Needs
d) Self-Actualization Needs, Social Needs, Security / Safety Needs, Esteem Needs,
Physiological Needs

54) Motivation means a process of stimulating people to action to accomplish desired goals

a) Michael J Juicus
b) Koontz and O’Donnell
c) Lewis Allen
d William G Scott

55) These are the needs connected with the psychological fear of loss of job, property,
natural calamities or hazards

a) Security / Safety Needs

b) Physiological Needs
c) Self-Actualization Needs
d) Social Needs

56)This category of needs include the need to be respected by others, need to be

appreciated by others

a) Security / Safety Needs

b) Physiological Needs
c) Self-Actualization Needs
d) Esteem Needs

57) Motivation is a general term applying to the entire class of drives, needs, wishes and
similar forces.
a) Michael J Juicus
b)Koontz and O’Donnell
c) Lewis Allen
d) William G Scott

58) This is the highest among the needs in the hierarchy of needs advocated by Maslow

a) Security / Safety Needs

b) Physiological Needs
c) Self-Actualization Needs
d) Social Needs

59) The well-known psychologist Douglas McGregor has given his theory of motivation

a) Theory X
b) Theory Y
c) Theory X & Theory Y.
d) Theory A
60) Management is responsible for organising the element of productive enterprises money
and people in the interest of economic ends
a) Theory X
b) Theory Y
c) Theory A
d) Theory B

61) These needs include food, shelter, clothing, rest, air, water, sleep and sexual
satisfaction.

a) Security / Safety Needs

b) Physiological Needs
c) Self-Actualization Needs
d) Social Needs

62) Motivation is the work a manager performs to inspire, encourage and impel people to
take required action

a) Michael J Juicus
b) Koontz and O’Donnell
c) Lewis Allen
d Maslow’s

63) Work is as natural as play or rest, provided the conditions are favourable; the average
human being does not inherently dislike work.
a)Theory X
b)Theory Y
c) Theory X & Y
d) Theory A

64) Fredick Herzberg’s Two Factor Theory is also called

a) Dual Factor Theory

b) Hygiene / Maintenance Theory
c) Both a and b
d) Hygiene Theory

65) Hygiene / Maintenance Factors is also called

a) Intrinsic Factor
b) Motivator Factor
c) Extrinsic Factor
d) Intrinsic & Extrinsic Factor

66) The drive to excel, to achieve in relation to a set of standards, to strive to succeed.
a) Need for Power (N Power)
b) Need for Achievement (NAch)
c) Need for Affiliation (NAff):
d) Need for Power & Affiliation

67) Feels that he should belong to one or the other group and the member of the group
should accept him with love and affection
a) Security / Safety Needs
b) Physiological Needs
c) Self-Actualization Needs
d) Social Needs

68) Research indicates that individuals are motivated based on three needs who said this.

a) David McClelland’s
b) Fredick Herzberg’s
c) Lewis Allen
d) William G Scott

69) The need to make others behave in a way that they would not have behaved otherwise

a) Need for Power (N Power)

b) Need for Achievement (NAch)
c) Need for Affiliation (NAff):
d) Need for Power & Affiliation

70) According to, a U.S psychologist, man is a wanting animal,he has a variety of wants or
needs.

a) Michael J Juicus
b) Maslow Abraham’s
c) Fredick Herzberg’s
d) David McClelland’s

71) They enjoy being with people and being accepted and liked by the people around
them.They prefer cooperation over competition.

a) Need for Power (N Power)

b) Need for Achievement (NAch)
c) Need for Affiliation (NAff)
d) Need for Power & Affiliation

72) Theory is a precursor of self-determination theory and centers on the distinction

between intrinsic and extrinsic motivation.
a) Self-Efficacy Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

73) The ability of a company's management to make sound decisions and inspire others to
perform well.

a) Directorship
b) Leadership
c) Both a and c
d) Task oriented

74) He or she will actively define the work and the roles required, put structures in place,
plan, organize and monitor.

a) People-Oriented Leadership
b) Relations-Oriented Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership

75) According Researcher Edwin Locke this theory include five basic - clarity, challenge,
commitment, feedback, and task complexity.

a) Self-Efficacy Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

76) The leadership is an extreme form of transactional leadership, where a leader exerts
high levels of power over his or her employees or team members.

a) People-Oriented Leadership
b) Relations-Oriented Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership

77) According to Bandura (1982), one's ability to perform a task within a specific domain
a) Self-Efficacy Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

78) The leaders "work by the book", ensuring that their staff follow procedures exactly

a) Charismatic Leadership
b) Bureaucratic Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership

79) Proposed by Victor Vroom suggests that motivation occurs if there is favorable outcome

a) Self-Efficacy Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

80)The leadership style can appear similar to a transformational leadership style, in that
the leader injects huge doses of enthusiasm into his or her team

a) Charismatic Leadership
b) Bureaucratic Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership

81) "let them do" and is used to describe a leader who leaves his or her colleagues to get
on with their work.

a) Charismatic Leadership
b) Bureaucratic Leadership
c) Task-Oriented Leadership
d) Laissez-Faire Leadership

82) A behavioral construct where control is achieved by manipulating the consequences of

behavior.

a) Reinforcement Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

83) The leader will make the final decision, he or she invites other members of the team to
contribute to the decision-making process.

a) Participative Leadership
b) Democratic Leadership
c) Both a and c
d) People-Oriented Leadership

84) A fair balance to be struck between an employee's inputs - hard work, skill level,
tolerance, enthusiasm.

a) Equity Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

85) Robert Greenleaf in the 1970s, describes a leader who is often not formally recognized

a) Charismatic Leadership
b) Servant Leadership
c) Task-Oriented Leadership
d) Laissez-Faire Leadership

86) The leader is totally focused on organizing, supporting and developing the people in the
leader's team.

a) People-Oriented Leadership
b) Relations-Oriented Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership

87) A person with this leadership style is a true leader who inspires his or her team with a
shared vision of the future.

a) Task-Oriented Leadership
b) Relations-Oriented Leadership
c) Transformational Leadership
d) Autocratic Leadership

88) A good leader will find him or herself switching instinctively between styles according
to the people and work they are dealing.

a) Situational Leadership
b) Autocratic Leadership
c) Transactional Leadership
d) Relations-Oriented Leadership

89) It is associated with constraints and demands

a) Depression
b) Anxiety
c) Unemphatic
d) Stress

90) What are Potential Sources of Stress

a) Group Stress
b) Individual Stress
c) Both a and b
d) Inter personal Stress

91) Work attitudes can be reflected in an organization through

a) Job satisfaction
b) Organizational commitment
c) Both ‘A’ and ‘B’
d) Job Enlargement

92) At the norming stage, the team is involved in defining

a) Goals
b) Roles
c) Relations
d) Leader
93) Feature(s) of Maslow’s need hierarchy theory is (are)

a) Classifies basic human needs in a hierarchy

b) Theory of human motivation
c) Theory of Human Motives
d) Theory of Individual

94) The philosophy that guides an organization’s policies towards its employees and
customers is an important part of

a) Management strategy
b) Organizational culture
c) Organization behavior
d) Organization development

95) The model(s) of Organizational Behaviour is (are)

a) Autocratic
b) Supportive
c) Custodial
d) Leaders

96) A common definition of OrganisationalBehaviour is that it is the study of

a) Individual behavior
b) Group behavior
c) Patterns of organisational structure
d) Individual & Group

97) Which is the process to resolve conflict

a) Problem solving
b) Persuasion
c) Politics
d) Confronting

98) Theory Y includes

a) In general, for most people, the excuse of physical and mental effort in work and play is as
natural in play or rest
b) Man will exercise self control in those spheres where the objectives tally with his own

c) The capacity for developing and utilising their capacities

d) Knowledge and skill does exist in people

99) The Objective(s) of Organisationalbehaviour includes

a) To describe the actions and reactions of individuals and groups in the system as they
interact with each other in the course of their working day

b) To describe the role of capital and location

c) To describe the role of man and machines

d) To describe the role of capital and machines

100) Systems approach of Management consists

a) Information requirements
b) Communication methodology
c) Decision Making techniques
d) Leader decision making

101) Early Theories Of Motivation represented by

a) Maslow Abraham’s
b) Fredick Herzberg’s
c) Douglas Mcgregor’s
d) Lewis Allen

102) Learning can be in the form of

a) Objective-oriented
b) Motivation
c) Stimulus
d) Completion

103)Conflict Management you cooperate to a high-degree, and it may be at your own

expense, and actually work against your own goals, objectives, and desired outcomes
a) Avoiding
b) Collaborating
c) Accommodating
d) Competing

104)Sourcesof Conflict

a) Scarce Resources
b) Different Values
C) Poor Communication
d) Different personality

105) A change process based on the systematic collection of data and then selection of a
change action based on what the analyzed data indicate

a) Action Research
b) Negotiation
c) Coercion
d) Coercion & Negotiation

106) The application of direct threats or force upon the resisters.

a) Facilitation and support

b) Manipulation and co-optation
c) Negotiation
d) Coercion

107) Lewin’s 3 Step Model

a) Unfreeze, Freeze & Change

b) Freeze ,Change & Unfreeze
c) Unfreeze , Change & Freeze
d) Change & Unfreeze

108) This stage involves creating the right conditions for change to occur

a) Unfreeze Stage
b) Freeze Stage
c) Change stage
d) Unfreeze & Change

109) Environment of an organization refers to events, factors, people, systems,

structures and conditions inside the organization that are generally under the control of
the company.

a) The External Environment

b)The Internal Environment
c) Both a & b
d) Organizational Environment

110)The Appreciative Inquiry process essentially consists of folowing steps

a) Discovery
b) Design
c) Dreaming
d) Imaging

111) A term used to encompass a collection of planned-change interventions built on

humanistic-democratic values that seek to improve organizational effectiveness and
employee well-being.

a) Organizational development
b) Organizational Training
C) Organization structure
d) Organizational Conflict

112) Refers to a conflict between two individuals

a) Intrapersonal conflict
b) Intragroup conflict
C) Interpersonal conflict
d) Intergroup conflict

113) This is where you partner or pair up with the other party to achieve both of your goals

a) Avoiding
b) Collaborating
c) Accommodating
d) Competing

114) The ability of one party to change or control the behavior, attitudes,
opinions, objectives, needs, and values of another party

a) Basis of Power
b) Basis of Motivation
c) Basis of Leadership
d) Basis of Attitude

115) Based on subordinates' belief that a superior has job experience and special
knowledge or expertise in a given area.

a) Reward Power
b) Coercive Power
c) Referent Power
d) Expert Power

116) This is the “win-lose” approach

a) Avoiding
b) Collaborating
c ) Accommodating
d) Competing

117) Takes place when a misunderstanding arises among different teams within an
organization

a) Intrapersonal conflict
b) Intragroup conflict
c) Interpersonal conflict
d) Intergroup conflict

118) A tactic may be necessary when resistance comes from a powerful source.

a) Action Research
b) Negotiation
c) Coercion
d) Participation

119) Based on subordinates' interpersonal attraction to and identification with a superior

because of their admiration or personal liking of the superior.

a) Reward Power
b) Coercive Power
c) Referent Power
d) Expert Power

120) study the social system in which individuals fill their roles

a) Sociology
b) Psychology
c) Anthropology
d) Social Psychology

121) Which of the following is/are not organizational factors causing stress

a.Task demand
b.Role demand
c.Role conflict
d.Satisfaction

122) Which of the following is / are method of managing stress

a. Job relocation
b. Career counseling
c. Recreational facility
d. Increment

123)Which of the following is/are OD intervention techniques

a. Sensitivity training
b. MBO
c. Quality of work life
d. Quality of Individual Life
124) the following is an environmental force that shapes personality

a) Gender
b) Brain size
c) Height
d) Experience

125) While managing political behaviours in organization, the manager requires

discouraging

a. Negotiation
b. Relationships
c. Self interest
d. Dialogue

126) In which stage of the conflict process does conflict become visible

a. Illumination
b. Intentions
c. Behaviour
d. Cognition

127) In Maslow’s hierarchy needs which of the following pair of needs is ranked
as” lower order needs”

a. Physiological and safety needs

b. Physiological and social need
c. Self actualization and safety needs
d. Social and esteem needs

128) Mintzberg concluded that managers perform differentinterrelated roles. Which of the
following is one of the which these roles could be grouped

a. Intrapersonal
b. Institutional
c. Decisional
d. affective

129) According to Mintzberg, one of management’s interpersonal roles is .

a. spokesperson
b. Negotiator
c. leader
d. monitor

130) The most significant management skills are

a) Technical, Human and Conceptual

b)Systematic, Human and Conceptual
c)Technical,behavioural&Conceptual
d) Technical, Human and cognitive

131) The Framework of Organizational Behavior are

a) Cognitive, Social and Technical

b) leadership, attribution, motivation
c) Cognitive, Behavioristic, Social
d) attribution, Perception and motivation

132) Scope of OB does not include

a.Leadership
b. Perception
c. Job Design
d. Technology

133). Which of the following is not a contributing discipline of OB

a) Anthropology
b) Psychology
c) physiology
d) sociology

134). is a Study of individual Behaviour

a) Anthropology
b) Psychology
c) political science
d) sociology

135). is a Study of Group Behaviour

a) Anthropology
b) Psychology
c) physiology
d) sociology

136) is a Study of man, his work and Culture

a) Anthropology
b) Psychology
c) Social psychology
d) sociology

137). focuses on the influence of people on one another

a) Anthropology
b) Psychology
c) Social psychology
d) Sociology

138). The job satisfaction of an employee is depend on the

a) behaviour
b) attitude
c) personality
d) employer

139). Success of each organization is depending upon the performance of

a) employer
b) management
c) employee
d) Investor

140) Motivation includes

a) job enrichment
b) Job rotation
c) Job enlargement
d) Ones Attitude

141) Groups created by managerial decision in order to accomplish stated goals of the
organization are called

a. formal groups
b. informal groups
c. task groups
d. interest groups

142) Environment are those factors that occur outside of the company that cause change
inside organizations

a) The External Environment

b) The Internal Environment
c) Both a & b
d) Organizational Environment

143) The planned organizational change process may comprise of following steps”

a) Planning for change

b) Implementing the change
C) Assessing change forces
d) Planning & Assessing forces

144) The first step in the process of change is to identify the need for change and the area
of changes

a) Planning for change

b) Implementing the change
c) Assessing change forces
d) Planning & Assessing forces

145) Tactics used by change agents in dealing with resistance to change.

a) Education and communication

b) Facilitation and support
c) Participation
d) Communication & Support

146) Process by which managers make specific organizing choices that result in a particular
kind of organizational structure

a) organizational structure
b) organizational development
c) Organizational design
d) organizational behaviour

147) The purpose of job enrichment is to

a) Expand the number of tasks

b)increase job efficiency
c) increase job effectiveness
d) increase job satisfaction

148) Organizational behavior is

a) A science
b)An art
c) A science as well as an art
d) An Individual Perception

149) The field of organisationalbehaviour examines such questions as the nature of

leadership, effective team development, and

a) Interpersonal conflict resolution; motivation of individuals

b) Organisational control; conflict management
c) Motivation of individuals; planning
d)Planningdevelopment

150) At the norming stage, the team is involved in defining

a. Relations
b. Roles
c. Goals
d. Attitude

151) A system of retirement benefits that provides benefits like

disability insurance, survivor’s benefits, and Medicare is called

a. Encoding
b. Unemployment Compensation
c. Workers’ Compensation
d. Social Security benefit

152) is solely responsible for managing individual’s career.

a. Individual
b. Team
c. Organisation
d. HR Manager

153) Which of the following forms the basis for the autocratic leader model

a. Obedience
b. Authority
c. Power
d. Dependence on manager

154) Which of these suggestions is an effective way to deal with

stress?

a. Meditation
b. Exercise
c. Talking with others
d. Meditation,Exercise & Communication

155) The everyday tasks of manager

a) planning and creativity

b)planning and leading
c) planning and commanding
d) Creativity and leading

156) Studying the future and arranging the means for dealing with it is part of the process
of
a) organizing
b) commanding
c) controlling
d)planning

157) Designing a structure to assist in goal accomplishment is known as

a) planning
b) co-ordinating
c) organising
d) commanding

158) Mintzberg's roles of figurehead, leader, and liaison are what he calls the roles.

a)interpersonal
b) informational
c) decisional
d) Intrapersonal

159) The lower a manager is in the organisational hierarchy, the more important hisskills
are.
a) human
b) technical
c) conceptual
d) interpersonal

160) The selection, organisation, and interpretation of sensory is called

a) aptitude. .
b) perception
c) ability
d) awareness

161) They make decisions, allocate resources, and direct the activities of others to attain
goals

a) Managers
b) Employer
c) Employee
d) Investors

162) Conflict occurs when individual workers ‘fight’ for their personal goals, ignoring
organizational goals and organizational well-being

a)Different Values
b) Poor Performance
c) Personality Clashes
d) Differing Interests

163) Managers require the support of others to achieve their goals, implement changes,
and overcome opposition

a) Controlling the Agenda

b) Bringing in an Outside Expert
c) Making Everyone a Winner
d) Relying on Objective Information

164)All work environments are made up of differing personalities.

a) Scarce Resources
b) Personality Clashes
c) Different Values
d) Poor Performance

165) Mintzberg called this the monitor role

a) Decisional Roles
b) Interpersonal roles
c) Informational Roles
d) Leading Roles

166) Ability to make rapid, repeated flexing movements

a) Extent flexibility
b) Dynamic flexibility
c) Static strength
d) Explosive strength

167)Conflict between two individuals

a) Intrapersonal conflict
b) Intragroup conflict
c) Interpersonal conflict
d) Intergroup conflict

168) Study of Group Behaviour

a) Anthropology
b) Psychology
c) physiology
d) sociology

169) Organization structure primarily refers to

a. how activities are coordinated & controlled

b. how resources are allocated
c. the location of departments and office space
d. the policy statements developed by the firm

170) The purpose of job enrichment is to

a. expands the number of tasks an individual can do
b. increase job efficiency
c. increase job effectiveness
d. increase job satisfaction of middle management

171) Strategic planning as a broad concept consists of

a. corporate strategy and business strategy

b. strategy formulation and strategy implementation
c. inputs and outputs
d. environmental analysis and internal analysis

172)According to Herzberg, which of the following is a maintenance factor

a. Salary
b. Work itself
c. Responsibility
d. Recognition

173) Communication begins with

a. encoding
b. idea origination
c. decoding
d. channel selection

174) a lot of stress is being put on the employee in the organisation

a. Character
b. improvement
c. Behaviour
d. Rewards

175) Organizational Behavior focuses at

a. Individuals, Organisation, Society

b. Society, Organisation, Nation
c. Employee, Employer, Management
d. Individual, Groups, Organisation.

176) Ability to maintain equilibrium despite forces pulling off

a) Balance
b) Body coordination
c) Stamina
d) Stress

177) In order from lowest to highest, what are Maslow’s five classes of needs

a. Social-esteem-physiological-safety-self-actualization
b. Physiological-safety-social-self-actualization-esteem
c. Physiological-safety-social-esteem-self-actualization
d. Self-actualization-esteem-safety-social-physiological

178) Ability to retain and recall past Experiences

a) Memory
b) Imagine
c) Visual
d) Recall

179) A strategy of job design that increases job depth

a. Job rotation
b. Job enrichment
c. Job enlargement
d. Job engagement

180) the key word in understanding organization structure

a. Control
b. Change
c. Process
d. Delegation

181) Employees plan their actions is called as

a) Symbolizing
b) Observational
c) Forethought
d) Self-regulatory

182) Organizational Behavior helps to understand behavior of human

a) work place and Society

b)work place only
c) Society only
d) Department only

183) A satisfied employee will be a

a) motivator to others
b) manager
c) High performer
d) Team Leader

184) a benefit to employee which results through positive attitude of an employee

a) Promotion
b) Less stress
c) Job security
d) enjoying life

185) Belief, opinion, knowledge, emotions feelings intention are

a) Originational Behaviour
b) Job satisfaction
c) Attitude
d) Personality

186) Attitude which is visible and can be observed directly.

a) Behavioural
b) Cognitive
c) Affective
d) Positive

187) Method used for changing the attitude of Employee

a) use of fear
b)Performance appraisal
c) Providing new information
d) Giving Feedback

188) The combination of characteristics or qualities that form an individual’s distinctive

character
a) Personality
b) Motivation
c) Attitude
d) behaviour

189) the process of stimulating people to actions to accomplish the goals.

a) Bonus
b) Motivation
c) Performance-based Incentive
d) Promotion

190) Maslow says that Human beings are full of needs & wants, these needs will lead to
a) Job
b) Behavior
c) Attitude
d) Motivation

191) Any relatively permanent change in behavior that occurs as a result of experience.

a) Personality
b) Leadership
c) Motivation
d) Learning

192) Hygiene / Maintenance Factors is also called

a) Intrinsic Factor
b) Motivator Factor
c) Extrinsic Factor
d) Learning factor

193)The person will try for the complex level need when his satisfied.

a) Basic need
b) family
c) Income
d) Job

194)Salary, and basic working condition will come under needs

a) Safety
b) Physiological need
c) social need
d) organizational

195) Conflict Management you cooperate to a high-degree, and it may be at your own
expense, and actually work against your own goals, objectives, and desired outcomes

a) Avoiding
b) Collaborating
c) Accommodating
d) Competing

196) Employees feel they have to compete for available resources in order to do their job.

a) Scarce Resources
b) Personality Clashes
c) Different Values
d) Poor Performance

197) Improves the confidence level of an employee when satisfied.

a) Social
b) Safety
c) Basic
d) Esteem

198) A person with this leadership style is a true leader who inspires his or her team with a
shared vision of the future.

a) Task-Oriented Leadership
b) Relations-Oriented Leadership
c) Transformational Leadership
d) Autocratic Leadership

199) The philosophy that guides an organization’s policies towards its employees and
customers is an important part of

a) Management strategy
b) Organizational culture
c) Organization behavior
d) Organization development

200)At the norming stage, the team is involved in defining

a) Relations
b) Roles
c) Relations
d) Goals

201)Management is responsible for organizing the element of productive enterprises

money and people in the interest of economic ends

a) Theory X
b) Theory Y
c) Theory A
d) Theory B

202) Lewin’s 3 Step Model

a) Unfreeze, Freeze & Change

b) Freeze, Change & Unfreeze
c) Unfreeze, Change & Freeze
d) Unfreeze & freeze

203) Determining what tasks are to be done, who is to do them, how the tasks are to be
grouped, who reports to whom, and where decisions are to be made

a) Planning
b) Controlling
c) Leading
d) organizing

204) Ability to expend a maximum of energy in one or a series of explosive acts

a) Dynamic Strength
b) Trunk strength
c) Static strength
d) Explosive strength

205) Involves the termination of task behaviors and disengagement from relationships

a) Forming
b) Adjourning
c) Norming
d) Performing/

206) Structure is defined as a design that groups similar or related occupational specialties
together

a) Divisional Structure
b) Team Structure
c) Functional Structure
d) Matrix Structure

207) Factors are those, which exists in and around the individual.

a) Situational Factors
b) Environmental Factors
c) Family Factors:
d) Biological Factors

208) The formal conjuration between individuals and groups with respect to the allocation
of tasks, responsibilities and authorities within the organization

a) Greenberg and Baron

b) Stephen Robbins
c) Lewis Allen
d) Mc Cleland’s

209) The horizontal expansion of jobs

a) job enrichment
b) Job rotation
c) Job enlargement
d) Job sharing

210) A fair balance to be struck between an employee's inputs - hard work, skill level,
tolerance, enthusiasm.

a) Equity Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

211) The application of direct threats or force upon the resisters.

a) Facilitation and support

b) Manipulation and co-optation
c) Negotiation
d) Coercion

212) It changes in working pattern, duties and responsibilities,terms and conditions, rules
and regulations

a) Organizational change
b) Organizationalbehavior
c) organizational structure
d) Organizational Development

213) Groups created by managerial decision in order to accomplish stated goals of the
organization are called
a. formal groups
b. informal groups
c. task groups
d. interest groups

214) According to Bandura (1982), one's ability to perform a task within a specific domain

a) Self-Efficacy Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

215) Motivation is a general term applying to the entire class of drives, needs, wishes and
similar forces.

a) Michael J Juicus
b)Koontz and O’Donnell
c) Lewis Allen
d) William G Scott

216) Motivation means a process of stimulating people to action to accomplish desired

goals

a) Michael J Juicus
b) Koontz and O’Donnell
c) Lewis Allen
d) William G Scott
217)All work environments are made up of differing personalities.

a) Scarce Resources
b) Personality Clashes
c) Different Values
d) Poor Performance

218)) It is associated with constraints and demands

a) Stress
b) Anxiety
c) Unemphatic
d) Depression

219) Who proposed “bureaucratic structure” is suitable for all organization

a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. Max Weber

220) The leader is totally focused on organizing, supporting and developing the people in
the leader's team.

a) People-Oriented Leadership
b) Relations-Oriented Leadership
c) Task-Oriented Leadership
d) Autocratic Leadership

221) According Researcher Edwin Locke this theory include five basic - clarity, challenge,
commitment, feedback, and task complexity.

a) Self-Efficacy Theory
b) Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

222) the reactions of individuals to new or threatening factors in their work

environments”
a.Attitude
b.Stress
c.Behaviour
d.Disappointment
223) The following is / are method of managing stress
a. Job relocation
b. Career counseling
c. Recreational facility
d. Increment

224) A technique to bring changes in the entire organization, rather man focusing attention
on individuals to bring changes easily.
a. Organizational development
b. Organizational change
c. Organizational culture
d. Organizational conflicts

225) Feature(s) of Maslow’s need hierarchy theory is (are)

a) Theory of Human Development
b) Theory of human motivation
c) Classifies basic human needs in a hierarchy
d) Theory of Human learning

226) The need to make others behave in a way that they would not have behaved otherwise

a) Need for Power (N Power)

b) Need for Achievement (NAch)
c) Need for Affiliation (NAff)
d) Need for Recognition

227) The purpose of job enrichment is to

a)Expand the number of responsbility

b)Expand the number of tasks
c) increase job effectivenessan individual can do
d) increase job satisfaction of middle management

228) Focuses on the influence of people on one another

a) psychology
b)Anthropology
c) Social psychology
d) Sociology

229) The stage, personal relations are characterized by dependence

a)Forming
b)Adjourning
c) Norming
d) Performing

230) A process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment.

a) Values
b) Perception
c) Attitude
d) personality

231) Theory Y includes

A) The excuse of physical and mental effort in work and play is as natural in play or rest
B) Man will exercise self control in those spheres where the objectives tally with his own
C) Developing and utilising their capacities.
D) 2knowledge and skill does exist in people

232) Which is not the Maslow's needs

A.Esteem
B.Control
C.Self actualisation
D.Social

233)The structure of an OB model includes three levels of analysis: individual, group, and
organization systems

A. change and stress.

B. organizational culture and commitment
C. power and politics.
D. work design and technology

234) This is the “win-lose” approach

a) Avoiding
b) Collaborating
c) Accommodating
d) Competing

235) A motive is defined as

A. price of product
B. energizes, activates and directs the
C. provides difficult task to the player
D. Cost individuals towards certain goals

236) Which of the following is/are importance of Motivation

A. Success in competition
B. Increases Morale
C. Measurement of Managerial action
D. Success, Competition & Morale

237) Perception may be defined as

A. people organise, interpret, experience
B. The process of controlling
C. The system of planning
D. The system of management

238)Most influenced by which behavioural science discipline

A. political science
B. psychology
C. social psychology
D. anthropology

239) Theory X is a theory of

A. Controlling
B. Financial Planning
C. Motivation
D. Planning

240) The selection, organisation, and interpretation of sensory is called

a) aptitude.
b) perception
c) ability.
d) awareness

241) Organisation theory is mainly concerned with

A. Studying the limits of adaptability and change of its individuals

B. Planning
C. Vouching
D. Studying the limits of accounting

242) Improves the confidence level of an employee when satisfied.

a) Social
b) Safety
c) Basic
d) Esteem

243) A behavioral construct where control is achieved by manipulating the consequences

Of behavior.

a)Reinforcement Theory
b)Goal Setting Theory
c) Expectancy Theory
d) Cognitive Evaluation Theory

244)Management is responsible for organizing the element of productive enterprises

money and people in the interest of economic ends
a)Theory X
b)Theory Y
c) Theory A
d) Theory B

245) The application of direct threats or force upon the resisters.

a) Facilitation and support

b) Manipulation and co-optation
c) Negotiation
d) Coercion

246)The Formal Conjuration Between Individuals And Groups With Respect To The
Allocation Of Tasks, Responsibilities And Authorities Within The Organization

a)Greenberg And Baron

b) Stephen Robbins
C) Lewis Allen
D) Mc Cleland’s

247) A Structure Is Made Up Of Separate, Semi-Autonomous Units Or Divisions

a)Divisional Structure
b)Team Structure
C) Functional Structure
D) Matrix Structure

248) It Is Defined As A Continuous Line Of Authority That Extends From Upper

Organizational Levels To The Lowest Levels And Clarifies Who Reports To Whom

a)Span Of Control
b)Chain Of Command
C)Centralization And Decentralization
D) Centralization
249) The Organization Is Comprised Of Many Independent Decentralized Business Units,
Each With Its Own Products, Clients, Competitors, And Profit Goals.

A)Divisional Structure
B)Autonomous Internal Units
C) Functional Structure
D) Matrix Structure

250)The Act Of Stimulating Someone Or Oneself To Get A Get A Desired Course Of Action

a)Michael J Juicus
b)Koontz And O’Donnell
C) Lewis Allen
D) William G Scott