Jerilynn Jensen
Albuquerque, NM
jerilynnjensen@gmail.com
5054099324
#readytowork
Authorized to work in the US for any employer
Work Experience
Billing Specialist
LAVU INC
February 2017 to September 2019
Answer customer questions regarding billing, service problems, products and features. Process
customer payments and maintain customer account records. Resolve delinquent
account balances to help effectively reduce the # of days outstanding. Correct errors and
discrepancies
on customer billing as necessary. Assist Sales Team with any issues or questions regarding new or
existing accounts. Perform monthly close out activities related to the billing and A/R function including
the
A/R Aging File, revenue reconciliations, and posting the appropriate entries. Act as reseller relationship
point of contact for commission calculations, reconciliations, and pay outs, including the
preparation and reconciliation of reseller commission reports. Ensure compliance with written roles,
responsibilities, and
internal control processes established by the company. Assist with other accounting team activities as
required as well as the completion of ad hoc special projects for management and other fi financial
functions. Attendance and on-time reporting. Trained new hires, managed employees, assisted
account
receivables for all incoming payments, deposited checks which came in the mail. Audit Month end and
Quarterly reports to ensure correct data was being submitted for sales team.
PT Asst. Property Manager
H.T.E REALTY INC
February 2016 to June 2017
Writing work orders for Maintenance department based on information from tenants, Manager or based
on information gathered from site visits. Drafting Memos and/or making
phone calls to Tenants related to lease issues and preventative maintenance scheduling. Issuing keys
to
janitors/vendors, keeping logs of who has keys and ensuring return of said keys. Perform all necessary
functions to facilitate Tenant "Move In" and "Move Out" procedures including: Informing the tenant of
the lease obligations and present them with keys, notifying them as their expiration date approaches
&
informing them of their obligations upon move out. Performing walk-through's monthly of off ce space
and writing work orders related to turnovers. Maintain logs related to: Project Lists for individual
properties.
Prospective Tenant List. Obtaining Bids - Snow removal, landscaping, rubbish & maintenance/repairs.
Perform inspections and replenish inventory where necessary. Answering phone calls, assisting walk-
in's
and also ensuring that all required documents for the Navajo Nation were completed Monthly, Yearly
and quarterly. Obtained a Notary Public for the state of New Mexico, worked with Access, Paychex
Flex,
QuickBooks, ADP to process payroll and accounts receivables and payables
Executive Administrative Assistant
FIRE ROCK NAVAJO CASINO
March 2015 to February 2016
Screen incoming telephone calls and other correspondence to determine purpose of calls, forwards
calls to appropriate personnel or department, and ensure
professional telephone etiquette while exercising judgment and responses appropriately. Record and
deliver messages through call transfers to voicemail when appropriate. Welcome visitors, determine
nature of business and announce visitors to appropriate personnel, with professional and courteous
demeanor. Maintain calendars and appointments; schedule appointments, coordinate and arrange
meetings including conferences, trainings, programs, and other event logistics. Arrange travel, prepare
and submit travel-related documents and maintain travel information. Provide support to Human
Resources and Training areas regarding reports pertaining to employee records and training. Prepare
correspondence, reports, minutes, agendas, memos, forms, directories, and other documents for
communications from drafts, recordings, or verbal instruction as requested. Input all data for new
employees for payroll purposes and do all EOB's of new employees. Ensure payroll was submitted
timely.
Payroll Specialist - Audit
PAYCHEX INC
August 2014 to February 2015
and reconcile a wide range of personnel actions and payroll, Process
employee data (new hires, changes, additional earnings). Process employee Time and Attendance
data from the Time system to payroll and reconcile variances utilizing tools in the Time and payroll
systems.
Developed in-depth understanding of the Payroll Database to create Ad-Hoc reports on-demand.
Approve and release time in the time system and accurately process employee pay. Ensure that
clients' payrolls
are timely, accurately, and compliantly processed. Assist employees in registering for or resetting
access
to online portals. Provide customer service to employees which include: pay, benefi ts, taxes, enter
time
and/or time off, locate forms and information on the company's intranet. Additional assistance to
employees include: provide information about where and who to send completed forms to, who to
contact
for benefi t questions and how to obtain IRS instructions on withholding issues. Coordinate aspects of
payroll in regards to payroll laws and regulations. Conference calls with HR to ensure all payroll detail
was inputed correctly and performed weekly audits.
Customer Service Advocate
VERIZON WIRELESS
November 2007 to September 2013
Inbound call center assistance which included; receiving calls from customers on multiple issues
ranging from assisting with troubleshooting of wireless devices, submitting
warranty replacements for new phones, educating customers on all billing inquiries with balances and
any
adjustments, and assisting with online bill payments. Assist customers by preparing them when pro-
rates
price plan changes and or feature changes. Analyzed customer accounts: text, data, and minute
usage, and assisted customers with correct alignment for phone plans and features. Provided current
information and assisted retail stores about customer contract extensions, adding additional phone
lines to existing
accounts, new activations, and sale of new Verizon wireless products such as phones and accessories.
Claims Processor
BLUE CROSS BLUE SHIELD OF NM
January 2005 to November 2007
Perform claims processing functions in a timely and accurate manner to ensure
payment of claims using the Blue Chip system to process claims for the states of Texas, Illinois, New
Mexico, and Oklahoma. Provided outgoing phone inquiries to providers for accurate/and or missing
information which included; procedure codes, diagnosis codes, provider identifi cation numbers, dates
of service, and member identifi cation numbers. Attended professional development opportunities for
updates on new policies, use of Blue source to aid in resolution of locked codes for claims and aligned
pricing adjustments for claims. Respond to claims that were denied through letters and followed up
with clients and providers by requesting missing information for a claim. Coordinate pending claims
with a
claim examiner according to proper work fl ow. Adhere to meeting production and quality standards
established by the Bluecard host system. Additional responsibilities included mentoring of new hires
and formal presentations in class for appropriate processing of claims on the Blue Chip system.
Assistant Property Manager
TIERRA WEST LLC
January 2004 to November 2004
Maintained property rentals by advertising and fi lling vacancies;
negotiating and enforcing leases; maintaining and securing premises, accomplished fi nancial
objectives
by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; and initiated corrective action. Maintained property by
investigating
and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing
repairs; planning renovations; and contracting for landscaping the premises.
Administrative Assistant
ULTRA CHEM INC
August 2000 to October 2003
Provide offi ce service by implementing procedures, policies, and monitoring
administrative projects. Performed program support tasks such as organizes forms, maintained
program
materials and educational handouts; made reminder calls for visits as requested by the supervisor,
utilized computerized data entry equipment and various word processing, spreadsheet and fi le
maintenance programs to enter, store and/or retrieve information as requested or otherwise
necessary, and summarizes data in preparation of standardized reports.
Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ Internet
Explorer ~ Ad-Hoc ~ Omni Caid ~ Cisco Finesse~Quickbooks~Paychex Payroll~Time
Management Portal
Education
Diploma
Central New Mexico/University of New Mexico
September 2011
High school diploma in General Studies
Rehoboth Christian School
August 1984 to May 1996
Skills
• Payroll
• Accounts payable
• Customer service
• Clerical
• Quickbooks
• Claims
• Accounts receivables
• Receivables
• Reconciliations
• Cash management
• Cisco
• Inventory
• Inventory control
• Problem solving
• Excel
• Microsoft excel
• Microsoft outlook
• Outlook
• Microsoft word
• Word
• Accounts Receivable
• Billing
• CPT
• Collections
• Data Entry
• training
• accounting
• Microsoft Office
• Medical Billing
• Filing
• Receptionist
• Medical Terminology
• coding
• Paychex
Additional Information
Skills
● Customer Service (phone and face-to-face)
● Problem solving
● Cash management/Accounts Payable/Accounts Receivables
● Sales reconciliations
● Transaction processing
● Sales refunds
● Dispute resolution
● Claims/Data processing
● Inventory control
● Clerical office duties
● Stock receipting
● End-of-day processing
● Sales negotiations
● Product selection
