Welcome to the Alshaya
Gift eCard – Exclusively
for online catalogues
A safe and secure way to pay for your online
catalogue orders.
Alshaya Gift eCard
The Alshaya Gift eCard is a digital preloaded payment card that can be
used when paying for items from our online catalogues. Designed to be
used as a gift that you can send to friends, family or colleagues, you can
purchase an eCard from the same WhatsApp number you use to purchase
items from the digital catalogues. The holder of the eCard can then use the
amount you load to pay for purchases from our digital
catalogues. Like many gift cards, the Alshaya Gift eCard can be topped up
at anytime by the holder of the eCard, offering a convenient and
flexible way to buy from many of our brands via WhatsApp.
Already have an Alshaya blue Gift Card at home?
Any balance remaining on your blue Alshaya Gift Card can be converted
to an Alshaya Gift eCard in select markets. This eCard can then be used
to make purchases via Whatsapp form our range of online catalogues. To
do this, contact us via the WhatsApp number and you’ll be guided through
the simple process. From then on, you can shop from our range of online
catalogues and top up the eCard too.
Get yours now!
About Alshaya Digital eCard
1.What is the Alshaya Gift eCard? 7.Can I still use my Alshaya blue Gift Card after converting it to a digital
The Alshaya Gift eCard is a digital pre-loaded payment card that can be used via Gift eCard?
WhatsApp to pay for items exclusively from our range of online catalogues. No, once the blue card is converted to digital card, it is deactivated and can no longer
be used.
2.How can I request an Alshaya Gift eCard?
The Alshaya Gift eCard can be obtained from the WhatsApp online catalogue of se- 8.How can I top up the Gift eCard?
lect brands. All you need to do is let the WhatsApp agent know you wish to purchase To top up your eCard, contact us via the WhatsApp number used to purchase the eCard.
an eCard and the amount you would like to load. The eCard can be paid in the normal You will receive a payment link to complete payment for the top-up amount via the same au-
way for items purchased via WhatsApp and the eCard will be sent to your email. thorised payment method used for paying for goods in each country.
3.What information do I need to give to obtain an Alshaya Gift eCard? 9.I did not receive the eCard verification email, what do I do?
To purchase a Gift eCard, you’ll need the email address and mobile number of the Please check your email junk mail folder for the email which will be from xxxxxx@alshaya.
card holder – if you want to send an eCard as a gift direct to the recipient, you’ll need com. If you’ve still not received the email, please contact us via the WhatsApp number used
their contact details. Your information will always remain secure. to purchase the eCard.
4.How do I activate my Alshaya digital Gift eCard? 10.Can I use the Gift eCard to pay for items I order online in your websites?
To activate an Alshaya Gift eCard, you will need to complete the verification steps No, the Gift eCard can only be used as a method of payment for orders made via WhatsApp
received in the email you receive after purchasing an eCard. from our online catalogues.
5.Can I use my current Alshaya blue Gift Card to pay for purchases from 11.Can I use the Gift eCard as a method of payment in Alshaya stores?
online catalogues? Unfortunately not, the Gift eCard can only be used as a method of payment for orders made
No, but your current Alshaya blue Gift Card can be converted to an eCard in select-ed from our online catalogues using WhatsApp.
markets. This eCard can then be used to make purchases via WhatsApp from the
online catalogues. 12.Can I use the Gift eCard to pay for any Alshaya online catalogue order?
Yes, you the Gift eCard can be used to pay for products from any of our online catalogues
6.How can I convert my Alshaya blue Gift Card to Alshaya digital available in the country where the eCard was issued.
Gift eCard?
You can convert your Alshaya blue Gift Card to an eCard by requesting this when you
contact us via the WhatsApp number in our online catalogue. Once linked to your
email and mobile number and completing the verification steps you will receive, your
blue card will be converted to an eCard card.
