2100 PLUS V1.

6a
System Handbook
June 26, 2003
 About this Handbook

Information in this document is subject to change without notice and does not represent a commitment on the
part of VingCard Systems Inc., Dallas, Texas, USA or VingCard, a.s., Norway. While an effort has been
made to insure that the manual is accurate, VingCard Systems makes no warranty of any kind, including any
warranties of merchantability or fitness for a particular purpose with regard to this manual. VingCard
Systems assumes no responsibility or liability for errors in this handbook or for any incidental or
consequential damages arising from the use of this manual in operating equipment or in connection with
operation of the equipment.

Federal Communications Commission

Radio Frequency Interference

Warning: Equipment described in this handbook generates, uses and can radiate radio frequency energy,
and if not installed and used in accordance with this handbook may cause interference to radio
communications. The equipment has been tested and found to comply with the limits for a Class A
computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable
protection against such interference when operated in a commercial environment. Operation of this
equipment in a residential area is likely to cause interference, in which case the user, at his own expense,
will be required to take whatever measures may be necessary to correct the interference.

© 1996-2002 VingCard, AS.

VingCard  is a registered trademark of TrioVing a.s and VingCard a.s.

Trademarks:
 VingCard 2100 MS Contents

Table of Contents

1. SYSTEM OVERVIEW .............................................................................................................................1

1.1 SPECIFICATIONS .................................................................................................................................6

1.1.1 Dimensions ............................................................................................................................6
1.1.2 Electrical Specifications ........................................................................................................6
1.1.3 Environmental Specifications ................................................................................................7
1.1.4 Output: Extended Access Controller.....................................................................................7
1.2 TERMS ...............................................................................................................................................7
1.3 CARD FEATURES ................................................................................................................................9
1.3.1 Guest Cards .........................................................................................................................10
1.3.2 Employee Cards...................................................................................................................10
1.3.3 Master Cards .......................................................................................................................15
1.3.4 Special Cards.......................................................................................................................15
1.3.5 System Structure Summary (Chart)......................................................................................17
1.4 DOOR TYPES ....................................................................................................................................19
1.5 EXTENDED ACCESS..........................................................................................................................22
1.6 PASSAGE MODE ...............................................................................................................................22
1.7 AUTO UNLOCK MODE ......................................................................................................................23
1.8 CYLINDER FOR MECHANICAL OVERRIDE .........................................................................................23
1.9 REPORTS ..........................................................................................................................................23
1.9.1 Management Reports ...........................................................................................................23
1.9.2 System Events Reports .........................................................................................................24
1.9.3 Lock Events Reports.............................................................................................................24
1.10 SYSTEM COMMANDS -- A SUMMARY .........................................................................................25
1.11 PASSWORD PROTECTION ............................................................................................................26
1.12 CARD RESOLUTION ....................................................................................................................26
1.13 SYSTEM ALTERNATIVES .............................................................................................................27
1.13.1 Single-User System ..............................................................................................................27
1.13.2 Multi-User System................................................................................................................27
1.13.3 Interface to PMS ..................................................................................................................28

2. SYSTEM SETUP................................................................................................................................27

2.1 STARTING UP....................................................................................................................................27

2.2 MENUS: DATA SELECTION AND ENTRY ...........................................................................................27
2.2.1 Add, Remove, Change Commands .......................................................................................28
2.2.2 Selecting Commands and Data............................................................................................28
2.3 CONFIGURING THE SYSTEM..............................................................................................................29
2.3.1 System Parameters...............................................................................................................29
2.3.2 Setting Date and Time..........................................................................................................33
2.3.3 Activating User Groups .......................................................................................................34
2.3.4 Defining Locks .....................................................................................................................40

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 Contents VingCard 2100 MS

2.4 USING LOCKLINK .............................................................................................................................49

3. CARDS ................................................................................................................................................51

3.1 PASSWORDS .....................................................................................................................................51

3.2 SELECTING FROM MENUS ................................................................................................................52
3.3 ISSUING CARDS ................................................................................................................................53
3.4 GUEST COMMANDS..........................................................................................................................53
3.4.1 Adding a Guest (Checking in)..............................................................................................54
3.4.2 Removing a Guest’s Card (Checking out) ...........................................................................59
3.4.3 Verifying a Card ..................................................................................................................60
3.5 EMPLOYEE CARDS ...........................................................................................................................61
3.5.1 Adding an Employee ............................................................................................................62
3.5.2 Changing an Employee Card...............................................................................................66
3.5.3 Removing an Employee........................................................................................................69
3.5.4 Verifying an Employee Card................................................................................................70
3.6 SPECIAL CARDS ...............................................................................................................................70
3.6.1 Fail Safe Cards ....................................................................................................................72
3.6.2 Lock Out Cards/Undo Lock Out Cards................................................................................73
3.6.3 Emergency Cards.................................................................................................................74
3.6.4 Diagnostic Cards .................................................................................................................75
3.6.5 One Shot Cards....................................................................................................................76

4. SYSTEM OPERATION.....................................................................................................................79

4.1 REPORTS ..........................................................................................................................................79

4.1.1 Generating a Report ............................................................................................................80
4.1.2 Sample Reports ....................................................................................................................81
4.2 BACKING UP THE DATABASE............................................................................................................85
4.3 RESTORING A DATABASE BACKUP ...................................................................................................86
4.4 CONVERTING OLD VERSIONS OF THE DATABASE .............................................................................87
4.5 SETTING DATE AND TIME ................................................................................................................88
4.6 COMMUNICATING WITH LOCKS ........................................................................................................89
4.6.1 Programming Locks.............................................................................................................90
4.6.2 Reading Lock Events............................................................................................................92
4.6.3 Viewing an Event Record.....................................................................................................93
4.6.4 Unlocking a Door ................................................................................................................94
4.6.5 Setting Lock Time.................................................................................................................95
4.6.6 Exiting Locklink Mode .........................................................................................................95

5. SYSTEM CONTROLLER ................................................................................................................95

5.1 BOOTING THE SYSTEM CONTROLLER (FIRST TIME) .........................................................................95

5.2 POWER SWITCH FUNCTIONS.............................................................................................................96
5.2.1 SUSPEND ............................................................................................................................96
5.2.2 RESUME (exiting the suspend mode) ..................................................................................97

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 VingCard 2100 MS Contents

5.2.3 RESET..................................................................................................................................97
5.2.4 Power off..............................................................................................................................97
5.2.5 Cold Booting........................................................................................................................98
5.3 INDICATORS AND MESSAGES ...........................................................................................................98
5.3.1 Low Bat................................................................................................................................99
5.4 POWER SUPPLY ................................................................................................................................99
5.5 BATTERIES .....................................................................................................................................100
5.6 MEMORY CARDS ...........................................................................................................................101
5.7 EJECT BUTTON ..............................................................................................................................101
5.8 CONNECTIONS................................................................................................................................102
5.9 TROUBLESHOOTING .......................................................................................................................103
5.9.1 Server SC ...........................................................................................................................103
5.9.2 Client SC............................................................................................................................103

6. LOCKSET.........................................................................................................................................105

6.1 ELECTRONIC CONTROLS ................................................................................................................108

6.1.1 The Control Module (CM) and the Reader Module (RM)..................................................108
6.1.2 LCU....................................................................................................................................109
6.1.3 Lock Motor Assembly.........................................................................................................110
6.1.4 Battery Pack.......................................................................................................................110
6.2 MECHANICAL COMPONENTS ..........................................................................................................112
6.2.1 Lockcase ............................................................................................................................112
6.2.2 Cylinder .............................................................................................................................113
6.2.3 Escutcheons .......................................................................................................................113
6.3 INSTALLATION ...............................................................................................................................116
6.3.1 Programming the Lock ......................................................................................................119

7. CONTROLS......................................................................................................................................119

7.1 REMOTE CONTROLLER...................................................................................................................119

7.2 EXTENDED ACCESS CONTROLLER .................................................................................................127
7.3 ROOM CONTROLLER ......................................................................................................................130

8. SYSTEM MAINTENANCE ..................................................................................................................133

8.1 CYLINDER ......................................................................................................................................133

8.2 LOCKSET MAINTENANCE ...............................................................................................................135
8.2.1 Changing Batteries ............................................................................................................135
8.2.2 Cleaning Escutcheons........................................................................................................135
8.2.3 Lubrication ........................................................................................................................135
8.3 TROUBLESHOOTING .......................................................................................................................136
8.4 LOCKSET REPAIR AND PART REPLACEMENT ..................................................................................145
8.4.1 Removing Escutcheons ......................................................................................................145
8.4.2 Replacing the Reader Module (RM) ..................................................................................145
8.4.3 Changing the Control Module (CM)..................................................................................146

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 Contents VingCard 2100 MS

8.4.4 Changing the Male Handle Spindle...................................................................................147

8.4.5 Changing Lock Motor and EMK Switch ............................................................................147

9. PARTS .....................................................................................................................................................151

9.1 2100 CLASSIC LOCKSET.................................................................................................................151

9.2 2100 LOCKCASE ............................................................................................................................152
9.3 2100S/50 CONVERSION SET ...........................................................................................................154
9.4 SYSTEM .........................................................................................................................................156

10. INTERFACED SYSTEMS ..............................................................................................................157

10.1 PMS CONNECTION ...................................................................................................................159

10.2 PMS PROTOCOL/SPECIFICATIONS ............................................................................................160
10.2.1 Physical Layer ...................................................................................................................160
10.2.2 Message Format ................................................................................................................160
10.2.3 Command Implementation .................................................................................................171
10.2.4 Summary ............................................................................................................................175
10.2.5 Example Communications .................................................................................................177

iv
 average guest stay 31 guest 72
1 backup 72
B building 14, 17, 19, 45
1000-series 1
coercivity 4
backup
diagnostic 25, 70, 75
2 database 85, 101
duration 37
backup cards 9, 18, 25, 72
emergency 15, 17, 25, 70, 74
2100 Plus
batteries 100
employee 8, 9, 19, 25, 36, 41
low battery safety mode 90
AAA 6
common access 19
change 99
expiration 37
8 charging 100
independent operation 12
RAM card 101
8 character Grand Master issuing 61
system controller 99
password 52 encoding 53, 65
battery 109, 110, 118
end time 8
changing 135
A engineering supervisor 13
external
expiration 1, 8, 20, 29, 31, 56
access area 7 door unlock 25
in a common door 20
access point 7 failure
facility code on 19, 41
add employee 25, 28, 61, 62, 63 lock 4
failsafe 9, 15, 17, 25, 70, 72
add employee user group 36 lock 106, 109
grand master 15
add guest to room 25, 26, 28, 51, 53, low 106
guest 7, 9, 25, 26, 36, 53
54 replacement 135
deadbolt override 36
guest type 55 battery compartment 6
issuing 53
add guest user group 36 battery pack 113, 114
prior to guest's arrival 57
add lock 25, 28, 42, 43, 45, 46, 47, blank screen 96
lock out 9
48 boot 95, 101
maximum per room 9
add user group 25, 34, 35 building 14
override 9
address building master 14, 19, 35, 36,
user group 9, 55
destination 163 40, 42, 45
HC 7
source, PMS 163 assigning to a door 42
housekeeper 9
alarm triggering 119 example 14
housekeeping supervisors 13
alphabetic characters 40 maximum number of cards 14
ID number 22
ANSI 1, 3, 4, 112 button
information on 4
ANSI-lock 112 power 27, 51
insertion 101
answer code
interrelated 15
PMS 162, 163, 164 C issuing 53
Anti Tail Gating 119
lock out 15, 18, 25, 70, 73
cable
arrow key 28, 29, 36, 37, 39, 42,
longevity 37
connections 102
43, 45, 46, 56
lost 9, 53, 54
card 3, 25, 36, 45
ASCII 160, 163
guest 53, 54
ANSI mag stripe 3
audit trail 3, 4, 89, 92
magnetic stripe 1
backup
viewing events 93
master 15, 17, 19, 37, 40
guest 9, 18, 25
auto unlock mode 22, 42, 45
maximum per room 9, 58
 memory 25, 101 user group 25, 38 system controller 27
battery 101 channels communication port
one shot 15, 25, 70, 76 grand master 15 interface 102
override 1 check characters 162 Completed! Press Enter to
record of use in a lock 4 check in Continue 36
remove guest 53 station 3 component
resolution 26 check sum 161 remote controller 5
section 9, 17, 19, 42 check-in 3, 20, 25, 26, 53 specifications 6
service common access 19 early 57 concierge access 47
special 25 guest arrives before check-out configuration 9
start time 8, 9 time 57 sections 9
supervisor maximum days 171 system 29
example 13 PMS 166 connections
swipe 65 adding an extra day 171 contact card 102
time window 1, 8, 41 PMS 179 locations 3
track 3 3 station 27 Mini DIN 102
type 7 user group 36 network 102
undo lock out 70 check-out 3, 26, 29, 53, 59, 171, printer 102
unlock time 37 173 RS-232 102
user ID 8 computing for PMS 171 system controller 27
verify guest card 53 date 3 contact card 1, 3, 27, 49, 89, 92,
write protect switch 101 PMS 166, 173 102
zone 13, 17, 19, 42, 45 time 29 control module 7, 8, 19, 89, 94,
card limit 164 choices 105, 106, 108, 118, 146
card not verified 70 in menus 52 replacement 146
card Time Zones 9 clear See keypad:Clear key controls 129
card types client 4, 7 extended access 5, 7, 41, 129
building master 14 coercivity 4 convert
diagnostic 15 cold boot 95, 98 database 87
emergency card 15 command copies of master cards 15, 68
fail safe cards 15 add, remove, change 28 CPU 3, 22
grand master cards 15 change employee 9 events 22
guest 9 front desk 26 credit card 4
lock out 15 selecting from menus 28 cursor 27, 28, 39
one shot 15 summary 25 >> 28
section master 9 command 28 underline 40
change command codes 163, 164 cylinder 22, 105, 106, 112, 113,
check-out time 29 PMS 162 119, 133
daylight saving time 31 common door 7, 8, 41, 64 recoding 22
employee 9, 25, 66 global 19, 20, 40, 41, 47 switch 148
lock 25, 43, 46, 48 room numbers 40, 45
lock time 31 service 8, 40, 41, 45 D
system parameters 29 communication
data
unlock time 39 locklink 3
 events 22
device number 162 card expiration 15, 37
lock 22, 25, 90
device time out 164, 171, 177 card verification 70
memory card 25
diagnostic card 15, 70, 75 deleting record 69
PMS 175
dimensions 6 ID number 69
binary 160
encoder base 6 identification number 66, 70
selection and entry 27
remote controller 6 password 26
data area 162, 165
system controller 6 remove 39, 69
data fields 165
DLE 161, 165 report 63, 83
data integrity 162
door time window 37, 61
database 3, 47, 51, 87
global common 7, 19 user group 35, 36
backup 85
in access area 7 user groups
convert 87
service common 8, 19 assigning to cards 66
restore 86
door switch 119 encoder 3, 6, 27, 65
date
door type 19, 40, 43 dimensions 6
check-out 3, 31
for engineering room 40, 41 electrical specifications 6
daylight saving time start/end
for maid closets 40, 41 power supply 6
31
global common 41 encoder base 99, 102, 171
employee expiration 15
guest 40 internal relay 157
events 22
service 40 end time 56
format 29
service common 41 engineering supervisor 13
setting date and time 32, 88
door unlock time 7 enter key 52
day 33, 88
duration 31, 37, 55, 56, 61 environmental specifications 7
guest card duration 31
employee card 37 escape 26, 37, 39, 43, 52, 102
daylight saving time 31, 88
guest card 20, 31, 55, 56 to abort PMS polling 157
and year change 88
special cards 70 escutcheon 105, 113, 114
start date 31
unlock time 7 cleaning 135
DBO See deadbolt override
removal 145
deadbolt 1, 15, 22, 25, 36, 106,
E ETX 165
113, 114
Euro 1
spindle 145
egress switch 119
EURO 112
deadbolt override 61, 70
eject button 101
event report 4, 22
deadbolt override 7, 36, 37, 55,
EK card See emergency card
events 79, 92
106
EK key See emergency card
CPU 22, 79
on employee cards 37
elevator reader 47
lock 89
on guest cards 36, 171
emergency
viewing 93
on lock readout 92
card 9, 15, 70, 74
example
default
key 15, 17, 22, 133
building masters 14
menus 51
EMK See emergency key
card resolution 26
stay 31
employee 3, 8, 9, 13–15, 19, 22,
maid section 12
unlock time 37
25, 26, 39, 63–72
supervisor zone 13
delete employee record 25
2100 95, 98
exit
delete lock 25
card 19, 41, 61, 66
locklink mode 95
destination 162
assigning common access 19
expiration
device address 164
issuing 19, 61
 employee card 37 HC w/DBO 36, 171 interface to PMS 28, 157–84
guest card 1, 29 guest check-in 54, 172 interrelated keys 15
extended access 1, 5, 6, 7, 9, 15, guest only 55 issuing cards 53
22, 31, 41, 47, 57, 67, 72, 74, guest room
129 door 42 K
extended access controller 7 doors 19
keypad 157
extended unlock time 7, 36, 55, type 19
Clear key 52
61 guest type 8, 55
enter key 52
external power supply 5, 6 guest w/DBO 55
ESC 52
guests who share a room 58, 106,
letters 40
F 171
timeout 31
facility code 7, 8, 19, 41
H
fail safe cards 8, 9, 15, 70, 72 L
failure hand-held computer 3
latch 1, 22
SC 85 handicap
latch bolt 1, 22, 105
field 28 guest See HC
LCU
field identifier 164, 165 handle 105
specifications 109
fields handle spindle 117, 145
technical data 109
in PMS messages 162 replacement of 147
leading spaces 165
five beeps 99 hardware 1
LED 106
fixed digit 31 configuration 26
letters 40
format HC 7, 36, 55
letters 40
date 29 unlock time 55
lock 1, 4, 5, 7, 8, 9, 19, 22, 25,
PMS messages 162 HC w/DBO 36, 171
26, 105
front desk 26, 35, 36, 37, 51, 63 HC w/DBO 55
battery
menu 51 housekeeper 9
life time 109
passwords 25, 26 housekeeping supervisors 13
data 90
defining in the database 40
G I
Euro 1
global common 7, 19, 20, 31, ID number 8, 22, 66, 69 events 4, 22
41, 47 independent operation handle 105, 113, 114
grand master 15 section cards 12 indicators 106
maximum number of cards 15 indication installation 116–19
guest 15, 25, 26, 38, 172 off 96 lockcase 1
card 51 suspended 96 deadbolt 1
issuing 51 indicator latch bolt 1
card expiration 29, 31 lock 106 maintenance 133–39
transfer 54 LOW BAT 99 motor 105, 112
user group insert memory card 95, 98 replacement 148
guest w/DBO 36 installation 4, 116–19 programming 4, 90
user group 35, 36, 38 software 27 setup
HC 36, 171 interface 102 report 83
 sub-assemblies 1
memory mortise
troubleshooting 136
events 22, 79 lock 5
lock channels 8
memory card 101 lockcase 1
chart summary 17
memory card 25, 95, 98, 101 multiple cards for room 9
lock events
battery 101 multi-user system 27
viewing 89
menu 25, 27, 51
lock out 9
add employee 63 N
automatic 1
add guest to room 26, 51
lock out card 15
network connection 3, 102
cards 53
lock out card 15, 70, 73
new version 87
control field 52
undo 70, 73
new year 88
define lock 40
lock parameters 43
non-VingCard equipment 5
front desk 51
changing 48
number of report events 22
guest cards 53
lockcase 1, 105, 112, 117
numbered list 28
insert memory card 95, 98
ANSI 112
main 26
EURO 112
password 95, 98
O
locking pulse 105
remove guest card 51
locklink 3, 4, 51, 89–93 old versions 87
room full 58
locklink menu 90 one shot card 15, 76
selecting from options 52
locklink mode outside handle 105, 113, 114
special cards 72, 73, 74, 76
enter 89 override 1, 8, 9, 36, 70, 106
system entry 27
exit 95 by a card with a later date 9,
types 52
lost employee card 9 172
user group 36
lost guest card 53, 54 card 172
verify guest card 51
low battery safety mode 111 deadbolt 15, 37, 55, 106
message
in a common door 20
guest not found 174
M mechanical 22
card battery low 101
main menu 26, 28, 51 card not found 61
P
maintenance 133 card not verified 70
management reports 22 insert memory card 95, 98 parallel printer port 4
manager on duty See MOD low bat 99 parameters 29, 32
manual backup 85 message format 162 lock 22, 43
master 15, 35, 36, 37, 52 message length system 22
master password 26, 52 PMS 162 user group 25
used in setup 27 Mini DIN 3 parts
maximum MOD 25, 26, 35, 37, 51, 63 2100 lockcase 152
building masters 14 password 25 2100 lockset 151
cards per room 9, 53, 58, 164 mode 2100s/50 conversion set 154
events 22 locklink 89 VC 2100 MS system 156
masters 15 suspend 97 passage mode 22, 42, 45, 47
rooms 1 modular connector 102 password 22, 25, 26, 29, 51, 53,
zones 13 modules 1 67, 79, 95, 98
mechanical override 22 month 33, 88 2100 95, 98
 assignment to an employee 67 suspend 96 user group 25
employee 26 switch 96 repeated use
front desk 51, 79 system controller 5 on lock readout 92
guest only 26 power on 27 replace
master 22, 26, 29, 48, 79, 80 power supply 99 employee card 9
menu 58 encoder base 102 guest 26
MOD 25, 26, 51, 79, 80 remote controller 5 replace guest 55
password entry menu system controller 102 reports 4, 22, 25, 27, 79
illustrated 27 pre-registration 57, 172 events 81
PMS 3, 28, 102, 157, 160 printer 1, 3, 4, 80, 82 extracted from lock 82
ACK/NAK timeout 160 communication port 102 sorted by date 81
advanced key issuing 172 program 8, 25 sorted by ID 81
answer codes 164 lock 4, 89 sorted by room 81
answers 176 property management system See events by Keycards 84
check sum 169 PMS generating a report 80
check-in 163 Protocol lock events 22
adding and extra day 171 PMS 160 management 22
check-out 172 access areas 22
options 173 R employees 22, 83
check-out date 166, 171 lock data 83
RAM 101
command codes 163 system parameters 22
RAM card See memory card
commands 176 user groups 22, 83
range of room numbers 40
control characters 161 printer 4
read events from lock 92
data area 165 samples 81
reader
data fields 165, 175 system events 22
extended access 47
data link escape 165 reset 97
reader module 108, 113, 145
destination 162 restore 27
replacement 145
electrical specifications 160 restore database 86
readout See audit trail
examples 177 restore from mem card 25
real time clock
field identifier 165 resume 97
in lock 31
message fields 162 resume operation
recode key 22, 134
message format 162 end suspend 97
record 4, 22
physical layer 160 RESUMING - PLEASE WAIT
chronological 4
polling 102 97
events 4, 22
pre-registration 172 retries
record separator 161, 165
record separator 165 PMS, in absence of ACK 162
relay 157
shares 171 RJ-11 3, 102
remote controller 1, 5, 6
syntax error 184 room number
electrical specifications 6
user group 166, 167 for non-guest room door 40
external power supply 5
verify card 174 room number 45
remove
polling PMS 161 PMS 165
employee 25, 61, 69
POS data room occupied 26, 54
guest 25, 26, 53, 59
adjusting reader for 168 add guest 55
lock 25
power 97 different room 55
 replace guest 55
time 33, 88 modules 1
room range 61
year 33, 88 operation 79
room type 19
share 58, 171 parameters 29
guest 19
single-user system 27 password 95, 98
service 19
source address system access 37
service common 19
in PMS messages 162 employee 67
rooms
special cards 70 employee 37
maximum 1
diagnostic 70, 75 front desk 51
rooms operated by a card 61
emergency 70, 74 master 37
RS-232 102
fail safe 70, 72 MOD 51
RS-232C 159
lock out 70, 73 system commands -- summary
one shot 70, 76 25
S
specifications 6, 7 system controller 2, 6, 8, 22, 27,
save to mem card 25, 85, 101 LCU 109 40, 95, 157
SC reader module 109 as locklink 89
client 4 specifying card Time Zones 64 batteries 6
server 4 spindle blank screen 96
SC failure 85 replacement 147 card
screw Start and end dates for reports 80 eject button 101
bevel 117 start switch 145 communication relay 157
escutcheon 119 start time 8, 9 dimensions 6
scroll through selections 28 start up 95 drive A 101
section 8, 9, 17, 19, 22, 42 station ID 31 electrical specifications 6
assigning to a door 42 strike 5, 119 first time booting 95
security electric 5 indicators 98
audit trail from lock 4 supervisors 13 keys 40
common doors 20 suspend 96 low battery 99
selection cursor 28 swiping a card 3, 28, 57, 65 no response 97
serial port 157 synchronization 31 polling PMS 157
COM1 3 system 25, 40, 79 power off 97
encoder 3 alternatives 26 power/resume switch 96
server 4, 8 authorization 51 reset 97
service common doors 8, 19, components serial communication 3
41, 45, 64 dimensions 6 serial port 157
activating section cards 45 environmental specifications suspend 96
activating zone masters 45 7 timeout 31
service doors 19 components 6 with encoder 3
service doors 8, 40, 42 contact card 3 system entry menu 27
room numbers 40 non-Vingcard equipment 5 system setup 27
set date 25, 32, 88, 95, 98 printer 4
day 33, 88 remote controller 5 T
first time start up 95, 98 configuration 26, 29
tampering 119
month 33, 88 hardware 1
thumb turn 106
time 33, 88 user group 3, 12, 34, 37, 39, 40, version
check-out 29 171 convert 87
setting date and time 32, 88 building 14, 19, 35, 42 view lock events 93
setting time in lock 95 employee 35, 36, 61, 63, 66 VIP access 47
time out for non card employees 35
device 180 front desk 35 W
time out guest 35, 55, 166, 167, 171
warm boot 97
PMS 180 guest w/DBO 55
warning
time window 1, 7, 8, 9, 19, 37, 61 Guest w/DBO 35
reset 97
employee cards 37 HC 35, 55
wing masters 14
special cards 70 HC w/DBO 35, 55
write protect switch 101
timeout 31 master 35, 36, 37
device 171 MOD 35, 37
disabled 31 on lock audit trail 92
Y
PMS 160 PMS 166, 167
year 33, 88
transaction logging 22 report 83
yellow light 106
troubleshooting 103 section 12, 35, 42
lock 136 zone 13, 35, 42
Z
user ID
U on lock audit trail 92 zone 8, 13, 17, 19, 42, 45
maximum number of cards
undo lock out 15, 70, 73
V 13
unlock time 37, 55, 61, 105
assigning to a door 42
extended 36 VC 2100 lock 1
maximum per channel 13
for employee cards 37 verify card 53, 60
user group 42
HC 55 employee 25, 61
up and down arrows 28, 29, 35, guest 25, 26, 60
36, 37, 43, 46, 56 PMS 174, 181
VingCard 2100 Plus v1.6a System Overview
Specifications

1. System Overview
The VingCard 2100 Plus is a keycard management system for
hotels with 400 (or less) guest rooms. 1
The locks are operated by magnetically striped cards. A card
operates a lock only during a time-window encoded in the
magnetic stripe and a card with a later start time locks out any
previous guest's card.
The system consists of the following modules:
 Locks  Printer (optional)
 1-2 System Controllers  Remote controller (optional)
 encoder base  Extended access controller
 contact card (optional)

Locks
The 2100 System supports three different series of VingCard electronic
locks :
 VC2100 Classic
 Presidio
 Da Vinci

VC2100 Classic There are three versions of the VC2100 Classic

lockset, the 1000 series, designed to ANSI
standard; the Euro version, designed according to
DIN norms; and the VC2100s/50.
All versions use mortise lockcases with 3/4 inch
latch and one inch deadbolt. Euro and 1000 series
locks consist of three sub-assemblies:
 Inside escutcheon (including the
electronic control module, CM)
 Outside escutcheon (including the

1 Other locks can be installed on linen closets, engineering spaces, lobby doors, etc. No more than 475
unique lock identifications per property. One ID could be assigned to two locks.
System Overview VingCard 2100 Plus v1.6a
Specifications

magnetic card reader module, RM)

 Lockcase
 The cylinder is an optional feature for
either ANSI or Euro locksets.
The VC2100s/50 is a variation of the outside
escutcheon for conversion of mechanically
operated VC1050 locks to electronically controlled
locks. The conversion kit includes a lock control
unit (LCU). The LCU combines the control
module and reader module in one unit.

Presidio The Presidio lock combines VingCard’s

uncompromising standards of security, durability,
quality and reliability with an attractively affordable
price.

DA Vinci DAVINCI's sleek, contemporary profile, designed

especially for VingCard by renowned Danish
designers, offers a suitable complement to the
upscale interior design of any full service hotel. An
extensive selection of modular components,
including all-brass escutcheons
VingCard 2100 Plus v1.6a System Overview
Specifications

System Controller
The System Controllers (SC) are hand-held
computers. If the system uses two SCs, they are
connected to each other through a network
cable. An SC is the only processing device
required by the system. It stores all guest and
employee data.
When attached to an encoder base, a system
controller is a check-in station. When
connected to a contact card, the SC becomes a
locklink, a portable communication device
which is used to load the lock program and to
obtain an audit trail from a lock.
System Controller with Encoder Base
The encoder base writes magnetic information
onto track 3 of an ANSI magnetically striped
card. When a guest checks in, the hotel agent
types a room number, selects a check-out date,
and chooses a user group. Data is transferred to
the card by “swiping” the card through the
encoding unit.
The system controller sits inside a specially
designed receptacle in the encoder base and is
attached to the base via a modular connector
and a mini DIN connector. Printer, PMS and
network connections are at the back of the
encoder base.
The system supports both standard VingCard
insertion readers and swipe readers with a
reader head on either side. No configuration of
the reader type is required, the lock program
automatically determines this.
System Overview VingCard 2100 Plus v1.6a
Specifications

System Controller with Contact Card

If the system has two SCs, the System
Controller with a memory card
containing the database becomes a
server and the other SC a client. The
contact card should always be
attached to a client SC.
There are two types of Contact Card :
one for Classic locks and one for
Presidio and Da Vinci locks.
With the contact card attached, the
system controller becomes a portable
“locklink.” It is used to program each
lockset’s room identity.
After installation, the locklink is used
to extract a record of card use from a
lock (audit trail) for security or
maintenance purposes. The locklink
can be used to unlock a door (in the
event of battery failure).
The Card
The system uses low coercivity - 300 oersted
(Oe) - ANSI magnetically striped cards. The
card is the same size as a standard credit card.
VC2100 information is written on track 3 at 210
bits per inch (bpi).
Printer
The printer provides paper reports from
the controller or the lock.
• Controller reports: chronological
records of check-in, check-out, and
other activity; various system
configuration reports.
• Lock events: a chronological record
of the most recent events at a lock.
Number of stored events depends on
VingCard 2100 Plus v1.6a System Overview
Specifications

lock type and manufacturing date.

The printer attaches to the parallel port
(25-pin) in the encoder base and
should always be attached to the client
SC so that the lock reports can easily
be printed.
Remote Controller
A remote controller operates non-VingCard
equipment in applications where a mortise lock
cannot be used. It could be installed in a wall
adjacent to a glass door, for example, to operate
an electric strike.
While the remote controller could be used for
guest room doors, it is usually installed at
points of common access, such as lobby doors
and other exterior doors.
An external power supply is required for the
remote controller. The power supply should be
rated high enough to provide power to the
remote controller and the unit which is operated
by the remote controller (unless the operated
unit has a separate power supply).
Extended Access Controller
An extended access controller is a special
version of the remote controller for recessed
installation in the control panels of elevators
(lifts).
Extended access can be assigned to any guest’s
card at check-in so that selected guests can
obtain access to special areas. Extended access,
for example, could be assigned to guests who
are residing on the fourth floor, and only those
cards would allow operation of the fourth-floor
elevator button.
While the extended access controller is
designed especially for elevator applications, it
could be installed in any area that permits
System Overview VingCard 2100 Plus v1.6a
Specifications

recessed mounting. It requires a separate power

supply.

1.1 Specifications

1.1.1 Dimensions
Dimensions in millimeters for various equipment:
Width Height Depth

System Controller 104 (display) 33 210

90 (keypad)

Encoder base 234 93 270

Remote controller 83/1032 200/220 74/813

Extended access control 88/674 210/166 72/70

1.1.2 Electrical Specifications

VAC/DC Current

System Controller5 Compartment for replaceable Alkaline

batteries

7.5 VDC

Standard AAA batteries

Encoder base External Power 300 mA

Input 110 or 220 VAC

Output 7.5 VDC

Remote controller 24 VAC/DC Standby: 15 mA

Active 150 mA

Extended access controller 24 VDC 10 mA (quiescent)

2 for recess
3 with keypad
4 total/recessed
5 power supply should be connected at all times, except when the system controller is used as a portable
locklink to communicate with doors
VingCard 2100 Plus v1.6a System Overview
Terms

200 mA (all outputs active)

1.1.3 Environmental Specifications

Operating Temp Rh Other

System controller -20° to 60° C 95% Shock: 2G

non-condensing any axis

Encoder base 0 to 90% x

non-condensing

Extended access controller 0° to 40° C 10 - 85%

non-condensing

1.1.4 Output: Extended Access Controller

Normally open/closed (selectable by jumpers on the unit)
Max current 1A, Minimum current 1mA

1.2 Terms

Access area A group of locks/doors.

Access point Extended (elevator) access designation on a card. Only cards with extended access will operate
the lock defined as the access point.
Card types Four card types determine features that can be assigned to a card: Guest, Guest with DBO, HC,
HC with DBO. HC assigns a longer unlock time to a card. When an HC card is used, the door will
remain unlocked longer than usual. If deadbolt override (DBO) is selected, the card will operate
the lock even if the deadbolt has been thrown. Guest is standard; it has no deadbolt override,
and unlocks the door for a duration which is shorter than the extended unlock time on HC card
types.
Client A System Controller that is connected to the server and remotely accesses data from the server.
CM Electronic lock control module, controls the lock’s operation
DBO Deadbolt override can be assigned to guest cards by selecting a user group with DBO. DBO is
assigned to employee cards by changing the user group’s parameters under system commands.
Extended access Allows some guests’ cards to operate elevators or other special doors while others do not. Any
guest card with extended access, and current time window will operate an extended access
reader.
System Overview VingCard 2100 Plus v1.6a
Terms

Extended access reader A special version of the remote reader which can be installed in an elevator panel. Cards which
have the extended access point will be able to operate the elevator reader.
Global Common door A door which requires only the correct facility code and a valid time window to allow access.
Guest type See card type.
HC or HC w/ DBO When a guest is assigned to an HC user group, the card will cause the lock to remain unlocked
for a longer time than a Guest or Guest w/DBO card. A card can have both HC and dead bolt
override by assigning the card to the HC w/DBO user group. See card types.
InterrelationTM Interrelation determines how cards lock each other out. Interrelations are pre-set in the VC2100
Plus. Fail safe keys are interrelated to guest keys so that a fail safe key locks out any valid guest
keys. Conversely, when a guest key is used, it locks out the last fail safe key that was used in the
lock.
LCU The VingCard electronic reader in a VC2100s/50 lockset. Also the control unit in a remote reader
or an extended access reader. LM and RM integrated in a single unit.
Lock channel A virtual lock in the lock controller. Each lock controller has 30 lock channels.
One Shot Card A special card which can only be used once and has a very short time window.
Override Terminating a card's validity at a lock by inserting another card of the same user type with a later
start time or by inserting a card of an interrelated user type.
RM Reader module, reads the magnetic stripe from a card.

Remote Reader A VingCard unit with relay output for operation of electronic equipment (such as electric strikes)
which is not manufactured by VingCard Systems.
Server A System Controller with a memory card containing the database.
Service Common door A door accessible only by employee cards. All employees in all sections, zones, and/or buildings
have access (if service common access is activated in their user group and when the card is
issued).
Service door A door accessible only by employee cards. Only employees in one section, zone and/or building
have access.
System Controller (SC) A handheld PC. It runs the 2100 lock program and contains a record of valid keys at every lock.
Time window The period during which a card is valid, defined by start time and end time. All cards are
"stamped" with a time window describing the start and end time for the card's validity.
User group Guest cards - A guest user group determines how long a lock will remain unlocked when the
card is inserted and whether or not the guest’s card can override the deadbolt.
Employee cards - An employee user group determines where (which section, zone, building)
and how (unlock time, deadbolt override) an employee’s card will work.
User ID A unique number (from 1 to 16384) assigned to each card. User ID makes it possible
to distinguish which card was used in a lock for lock event reports.
VingCard 2100 Plus v1.6a System Overview
Card Features

1.3 Card Features

Each lock recodes automatically when a card, with a later
start time than the last card that was used, is inserted into the
lock. Any guest card with an earlier start time is locked out.
Cards with the same time window operate a door without
locking each other out. The system allows up to five guest
cards per room with the same time window on them. The
card’s time window can be from 1 to 30 days.
Employee cards are issued for a time window from 1 to 24
months. An employee card with a later start time overrides a
previous card issued to the same employee, but one
employee’s card has no effect on the cards of other
employees. Employees’ cards do not lock each other out.
They are not interrelated.
A One Shot card is a special keycard interrelated to itself,
which means that it locks itself out and can only be used
once. The One Shot card functions independently from all
other keycards and is room-specific.
Every card operates 1 of 30 lock channels in the electronic
lock control module. Guest cards are assigned to one
channel. 23 channels are used by employee cards. If one
employee loses a card, you only have to replace that
employee’s card (using the change employee command).
Three channels are used for fail safe cards and one for one
shot cards (guest backup cards). One lock channel is for the
emergency card.
Much of the information that determines how a card operates
a lock is written on the card. The following variable
information is included in the magnetic information on a
card:
• duration (time window) - determines how long the
card will be effective. This can be from 1 to 30 days
for guest cards or from 1 to 24 months for employee
cards.
• unlock time - how long the lock remains unlocked
when it is used. A lock can remain unlocked, from 1
to 30 seconds.
System Overview VingCard 2100 Plus v1.6a
Card Features

• extended access - access to special areas can be

restricted by assigning extended access to each guest
or employee at the time the card is made.
• start time - the time that the card is issued. A time
zone can be specified which limits the access of the
card to the specified hours of the day.
• dead bolt override (DBO) - cards with deadbolt
override will unlock a door even if the deadbolt has
been extended for added security and privacy. DBO
can be assigned to any guest or employee card by
changing the parameters for a user group.

1.3.1 Guest Cards

A guest’s card is issued for one room. The time when the
card is issued (start time) determines whether it will override
(lock out) another card. A card overrides any card with a
previous issue time. In order for two guests to share a room,
the same start time must be assigned to both cards.
Each guest’s card is assigned to a user group. The user
group determines two operating parameters:
• deadbolt override - determines whether or not the
card can unlock the guest room door even if the
deadbolt is extended.
• unlock time - determines how long the door will
remain unlocked after the card has been inserted.
If extended access has not been activated in system
parameters, then it will not appear as an option on the check-
in menu.

1.3.2 Employee Cards

Time Zones
Cards can include time zones which restrict access during
specified hours of the day. For example, you may want a day
maid's keycard to only open doors during daytime hours.
Note: The time zone on Employee Cards limits access to all
VingCard 2100 Plus v1.6a System Overview
Card Features

doors, whether Guest or Common.

User Groups
Each employee is assigned to a user group that determines:
• access area - determines which rooms a card will
operate; there are four types: sections, zones,
buildings and master.
• unlock time - sets the length of time a door will
remain unlocked.
• deadbolt override - is activated if the employee’s card
should be able to unlock doors even if the deadbolt has
been extended.
• duration - sets the card’s time window in months.
The time window starts when the card is issued and
ends the designated number of months after the card is
issued.
• system access - permits employees to issue guest cards
or employee cards. The system assigns the
employee’s password.
• extended access can be assigned to any employee’s
card at the time the card is issued, if extended access
was activated in setup of system parameters. The user
group has the same name as the access area that is
assigned to it.

1.3.2.1 Employee Access Areas

Sections
There can be up to fifteen sections. Nine card holders can be
assigned to each section. Housekeepers usually have section
cards. The following chart illustrates one possible setup for
the sections at a four story hotel with 45 guest rooms per
floor; where a housekeeper’s card can operate 15 rooms.
System Overview VingCard 2100 Plus v1.6a
Card Features

Section 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Rooms 101- 2116- 131- 201- 216- 231- 301- 316- 33l- 401- 416- 431- Not Not Not
115 130 145 215 230 245 315 330 345 415 430 445 used used used

Card 1 Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid
1 2 3 4 5 6 7 8 9 10 11 12

Card 2 Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid
13 14 15 16 17 18 19 20 21 22 23 24

Card 3 Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid Maid
25 26 27 28 29 30 31 32 33 34s 35 36

Card 4

Card 5

Card 6

Card 7

Card 8

Card 9

In the example above, three housekeepers are assigned to

each section. You could replace any maid’s card without
affecting the operation of the remaining two cards for that
section. That is, if Maid1 lost a keycard, you could replace
that card without having to replace the cards of other
housekeepers in the same user group.
A section can contain all the rooms in the hotel, but you
cannot assign a room to more than one section. (Room 101
could not be in section 1 and section 2). Up to nine section
master cards can operate one lock concurrently. So if you
use one section and assign all guest rooms to section 1, you
could only issue 9 cards. If all 15 sections are used, 135
employees can be assigned section master cards.
Only one section can be assigned to a card.
VingCard 2100 Plus v1.6a System Overview
Card Features

Zones
Usually housekeeping supervisors are issued zone cards.
Only one zone can be assigned to a card, and a lock can be in
only one zone. Example: The chart below demonstrates the
zones for a four story hotel with 45 guest rooms per floor;
where a supervisor’s card can operate 45 rooms.

Zone Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Card 101-145 201 - 245 301 - 345 401 - 445
Card 1 Supervisor 1 Supervisor 2 Supervisor 3 Supervisor 4 Not used
Card 2 Supervisor 5 Supervisor 6 Supervisor 7 Supervisor 8
Card 3
Card 4

Card 5
Card 6
Card 7

The property has issued eight housekeeping supervisor cards,

two cards for each zone. The remaining cards in each zone
could be used by other departments. For example, the
engineering supervisor could limit access for repairmen by
floor.
System Overview VingCard 2100 Plus v1.6a
Card Features

Buildings
Building Building 1 Building 2 Two building masters can be
Card 101-245 301 - 445 defined. Five employees can
Card 1 Wing Mstr 1A Wing Mstr 2A be assigned to each building.
Card 2 Wing Mstr 1B Wing Mstr 2B So the maximum number of
building master cards is ten.
Card 3
Example: Assume the hotel,
Card 4 described in the preceding
Card 5 examples, has two wings.

Rooms 101 to 145 and 201 to 245 are in wing 1. Rooms 301 to
445 are in wing 2. You may want to create a master key for
each wing. Building master cards would work for that purpose.
The previous chart illustrates two building masters, with 90
rooms per wing.
In the above example, the property has issued four wing master
cards, two cards for each “building.” Each building is a
separate user group.
VingCard 2100 Plus v1.6a System Overview
Card Features

1.3.3 Master Cards

Master cards operate all rooms in the hotel. There is only one
master section. However, there can be two grand master cards
on the property. In addition, you can make up to 5 copies of
both master access cards – each with their own password and
user ID. This means you can have a total of 10 master cards.
If extended access has been activated, the master card
automatically has access at an extended access reader. Master
cards also have access to all common doors.

1.3.4 Special Cards

Five types of cards have special applications.

1.3.4.1 Emergency Card

While deadbolt override can be assigned to any user group, the
emergency card always overrides a deadbolt. The emergency
key is a master. It will operate any VC2100 lockset on the
property. It is not intended for use as a normal employee key.
It should be locked in a secure area and used only for
emergencies. It is valid for two years from date it is made. At
properties with cylinders, a metal EK key will also override the
deadbolt. The metal EK key can also be used to extend the
deadbolt.

1.3.4.2 Fail Safe Cards

A set of fail safe cards should be made as soon as system setup
has been completed. A fail safe card is issued to a guest in the
event that cards cannot be encoded at the system controller.
They are stored in a safe or other secure area. Up to three fail
safe cards can be issued for each room. They are interrelated to
guest cards so that they lock out a normal guest card. Fail safe
cards are valid for two years from the date they are made.

1.3.4.3 Lock Out Cards

The current guest’s card can be invalidated by inserting a lock
out card into the lock. When the next guest card is issued for
System Overview VingCard 2100 Plus v1.6a
Card Features

the room, it will work in the normal manner. The lock out card
can be used for two years after it is made. An undo lock out
card makes a guest’s key valid again.

1.3.4.4 One Shot Cards

A one shot card operates the lock only once. It is inter-related
to itself, and so locks itself out after the first use. It works
independently and has no effect on any other previously issued
or used keycards. The one shot card is issued, for example, to
a guest who has left his original keycard in the room.
The one shot card has a time window of 1 hour and cannot
override the deadbolt.

1.3.4.5 Diagnostic Cards

A diagnostic card can be created on any system controller from
the Special Cards menu. When used in a lock, the diagnostic
card will display a flash sequence that indicates the reason for
the last denial of a card.
Note: The diagnostic card does NOT unlock doors.

The result of using the diagnostic card will be a Flash

Sequence as follows:
• Green/Green -- bad parity, bad checksum, or timeout
• Red/Red/Red -- wrong facility code
• Red/Yellow/Green -- invalid issue time
• Red/Red -- card expired
• Green/Yellow/Red -- card too early
• Yellow/Red -- no matching channel (wrong room)
• Green/Red -- does not override channel (locked out)
• Yellow/Yellow -- invalid time zone
• Yellow -- deadbolt extended, no override
The diagnostic card will not reset this data (using the
diagnostic card repeatedly will display the same data.) When
the next non-diagnostic card is used it will over-write the data.
VingCard 2100 Plus v1.6a System Overview
Card Features

However, you may alternate the use of room cards with the
diagnostic card, and determine the reason that access is denied
for each.

1.3.5 System Structure Summary (Chart)

The following chart is a summary of the VC2100 PLUS v1.5 database.
Guest
Guest cards are issued per room. A card can only operate one guest room. Maximum 400 guest rooms.
Cards
S Card 1 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
e Card 2 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
c Card 3 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
t Card 4 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
i Card 5 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
o Card 6 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
n Card 7 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Card 8 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Card 9 Section Section Section Section Section Section Section Section Section Section Section Section Section Section Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Card 1 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Z Card 2 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
o Card 3 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
n Card 4 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
e Card 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Card 6 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Card 7 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
B Card 1 Building 1 Building 2
l Card 2 Building 1 Building 2
d Card 3 Building 1 Building 2
g Card 4 Building 1 Building 2
Card 5 Building 1 Building 2
G Card 1 Master
M Card 2 Master
E Card 1 Emergency Key
System Overview VingCard 2100 Plus v1.6a
Card Features

Fail Safe 1 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room
Fail Safe 2 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room
Fail Safe 3 Fail Safe. Guest Backup cards operate per room. 1 card operates 1 room
One Shot One Shot. Cards operate only once with a limited time window. 1 card operates 1 room
Lock Out Lock out. Lock out cards are used to lock out the last guest card or fail safe card used.
VingCard 2100 Plus v1.6a System Overview
Door Types

1.4 Door Types

Each lock is programmed to operate as one of four door types:
• Guest - A door which is identified as a guest room can be
accessed by a guest who has been checked into the room
or by an employee.
• Service - Guests cannot be checked into service rooms.
A service door can be operated only by an employee card.
The door must be defined as a room in the employee’s
user group (section, zone, or building).
• Global Common - A global common control module
sends an unlock message to the lock if the card meets
both of the following access criteria:
Facility code - A special code is assigned to each property, and
all keycards issued have the same code written on them. If the
card has the correct facility code, the CM checks the time
window.
Time window - The lock checks the start and stop times which
are included in the card’s magnetic information. If the window
includes the present time, the control module sends an unlock
pulse.
• Service common - Only employees have access to service
common doors. Two criteria, in addition to facility code
and time window, determine whether an employee’s card
will have access through a service common door:
Lock definition - When the lock is defined, it must be
configured for section, zone, and/or building. The lock can be
configured so that cards are accepted for all three employee
types, any two types or just one type.
Activation on the employee’s card - Service common access
can be assigned to the keycard at the time it is issued. If service
common is activated, the employee will have access to any
service common doors that permit access to the employee’s key
type (section, zone, or building).
This gives the hotel flexibility for limiting employee access.
System Overview VingCard 2100 Plus v1.6a
Door Types

Note: There is no override in global common and service

common locks. The card of a guest who checked into room
101 for four days will still operate any global common door
on the fourth day, even though a new guest may have been
checked into room 101.

If common doors are used to enhance security then the

property could take the following precautions to make sure
that a guest’s card is not used after the guest has departed:

• Verify the duration of the guest’s stay on check-in and

make sure the guest is checked in only for the length of
the expected visit.
• Collect cards from guests on early departure.
VingCard 2100 Plus v1.6a System Overview
Extended Access

1.5 Extended Access

Extended access is used to limit the guest’s ability to use the
elevator. Access to some floors is limited by installing an
extended access reader in the elevator control panel. The guest
must insert a card with extended access activated before the
elevator controls will allow the guest to select a specific
floor(s).
Extended access readers can be used to limit access to special
areas like covered parking. Only guests or employees with
extended access assigned to their cards can obtain entry to areas
where an extended access reader is installed. The extended
access reader cannot be installed on the surface. It is for
recessed installation only.
Three criteria must be met for the extended access reader to
operate when a card is inserted. The first two are the same as
the criteria for any global common door: facility code and time
window. Additionally the extended access lock controller reads
the extended access bit on the card.
Extended access can be assigned to any card by selecting it for
the guest or employee at the time the card is issued.
Just as with a normal global common door, there is no override
in an extended access reader.
Select a room type of global common and activate extended
access in order to have a lock ID for extended access doors.

1.6 Passage Mode

Any lock can be defined as a passage mode lock. A passage
mode door unlocks when a card is used and remains unlocked
until the next time a card is used, when it will lock. Then it
remains locked until a card is used again.
A typical application of the passage mode is in meeting rooms.
The card toggles the lock between permanently locked and
unlocked modes.
Note: Passage mode is not for lobby door applications.
System Overview VingCard 2100 Plus v1.6a
Auto Unlock Mode

1.7 Auto Unlock Mode

You can program locks to unlock and relock automatically at
specified times of the day by using Auto Unlock Mode. This
differs from Passage Mode which requires a card to be inserted
in a lock to activate it. The unlock and relock times can be
specified in 30 minute increments. The same unlock and relock
times are used for all days (7 days a week).

1.8 Cylinder for Mechanical Override

Each lockset can be equipped with an optional mechanical
cylinder which is operated by a metal emergency key (EMK).
The EMK retracts the latchbolt and deadbolt providing
mechanical, emergency access. It overrides the electronic
functions of the lock.
The cylinder can be mechanically recoded twice in the event
that an EMK key is lost. Recoding the cylinder requires use of a
special recode key which is included in the system package.
Cylinders are not used with VC2100s/50 locksets.

1.9 Reports
Various reports are generated by the system. Management
reports describing system configuration can be generated at any
time. The system controller maintains a record of the last 1995
events which can be used to generate five event reports. Each
event report organizes the data differently. Each lockset
maintains a record of events at the door. Number of stored
events depends on lock type and manufacturing date. A lock’s
events can be retrieved from the door and used to generate a
lock event report.

1.9.1 Management Reports

Four reports, which can be accessed only with a management
level password, provide a list of :
• Employees by identification number and the user group
that each is assigned to.
• System parameters so that the user can check the
VingCard 2100 Plus v1.6a System Overview
Reports

operating parameters of the system.

• User groups along with a list of the card parameters
selected for each user group.
• Lock data indicating the parameters assigned to each
lock, including the section, zone, and building user group
that are assigned to that lock.

1.9.2 System Events Reports

A record of the system’s last 1995 events can be recalled from
memory at any time by running a system event report. The data
can be formatted in various ways to generate five event reports:
• events by date
• events by room
• events by system operator
• events by user group
• events by keycard
The record of each event includes: time of the event,
identification of the operator, and general information about the
command.

1.9.3 Lock Events Reports

Each lock maintains a record of its most recent events. Number
of stored events depends on lock type and manufacturing date.
The record can be transferred to the system controller. Then a
lock event report can be sent to a printer. A lock event report
includes the following information about each event:
• user ID code - a unique identification number for each
card
• lock channel, user group
• time (resolution 5 minutes) of the event
• repeated or single card use (if the card is used more than
once within five minutes the event report indicates one
entry)
System Overview VingCard 2100 Plus v1.6a
System Commands -- A Summary

1.10 System Commands -- A Summary

The following is a list of all commands in the VC2100 Plus
system:
Main Menu Submenu Commands Description Level

Cards
Guest Cards
Add Guest to Room Check in a guest FD, MOD, M
Remove Guest Card Check out a guest FD, MOD, M
Verify Guest Card Display information for a card FD, MOD, M
Employee Cards
Add Employee Issue a new employee card M
Change Employee Change employee data M
Remove Employee Delete an employee's record M
Verify Employee Card Display information for a card M
Special Cards
Fail Safe Card Issue a backup card M
Lock Out Card Lock out all guests with card M
Emergency card Override the deadbolt in any lock M
Diagnostic Card Check reasons for card malfunction M
One Shot Card Issue a backup card to be used once MOD, M
Reports
Events by Date All SC events sorted by time MOD, M
Events by Room All SC events for a room MOD, M
Events by SYSOP All SC events sorted by system operator MOD, M
Events by User Group All SC events sorted by user group MOD, M
Events by Keycards All SC events for a keycard MOD, M
Print Employees List of employees M
Print System Params Global parameter settings M
Print User Groups List of UG and their parameters M
Print Lock Data Parameters & user groups for each lock M
Print Lock Events All events for a lock MOD, M
Locklink
Program Lock Transfer data to a lock MOD, M
Read Lock Events Transfer lock event from lock MOD, M
View Lock Events Display lock events on SC screen MOD, M
Unlock door Send an unlock command using an external battery M
Set Lock Time Set time and date for a lock M
Exit Locklink Mode Exit from locklink mode to normal operation MOD, M
Restore Database Restore database to the SC M
Backup Database Copy database to a backup memory card M
Set Date and Time Set system time and date M
System
User Groups
Add User Group Define parameters for cards M
Change User Group Change user group data M
Remove User Group Delete a user group M
Define Lock
Add Lock Define a new lock M
Change Lock Change parameters for a lock M
Remove Lock Delete a lock record M
System Params Set DST dates & other parameters M
Encoder Display the attached encoder’s version number M
Information
Password Level - Key
FD - Commands available to users with front desk passwords.
MOD - Commands available to users with MOD passwords.
M - Commands available to users with master passwords.
VingCard 2100 Plus v1.6a System Overview
Password Protection

1.11 Password Protection

Four-digit passwords are assigned by the system. The
employee’s password accesses one of three sets of commands:
• Front Desk- The set of commands assigned to the Front
Desk access group allows an employee to
• Issue guest cards - check in guests,
• Remove card from room - check out guests, and
• Verify a guest’s card (display information about a
card).
When a Front Desk password is entered, the system controller
displays the Add Guest to Room menu.
• MOD (Manager on Duty) - An employee assigned an
MOD password can perform all the operations available
to front desk passwords and will also have access to One
Shot special cards, event reports, and locklink.
When an MOD password is typed, the system controller
displays the Add Guest to room menu. Press Escape
three times to display the main menu.
• Master - A master password allows the user to perform
all functions of the system. When a master password is
entered, the system controller displays the Main menu.
• Grand Master - When purchasing the system you can
request a Grand Master password. It will allow you to
create Master passwords of up to 8 characters.

1.12 Card Resolution

Resolution on the card is one minute. That means that all cards
made in the same minute will operate a door. Example: A guest
is checked into room 101 at 10:31. If another card for room 101
is issued thirty seconds later (the system’s clock is still at
10:31), the new card will operate the lock; it will not lock out
the first card, even if replace guest is selected when the second
guest is checked in.
As far as the lock is concerned, both cards were issued at the
same time. A card issued more than one minute after the first
card will always lock out the preceding card if “Replace Guest”
System Overview VingCard 2100 Plus v1.6a
System Alternatives

is selected when the system controller displays the message that

the room is occupied.

1.13 System Alternatives

1.13.1 Single-User System

SC
The VC2100 Plus can be used as a single
Printer
user system. There is only one check-in
terminal and one card encoding station.
Encoder When the system controller must be used as
Contact a locklink it is disconnected from the
Card
encoder base, and the contact card is plugged
into the controller’s serial communication
port, COM1, the modular receptacle.

1.13.2 Multi-User System

Client Network Server
SC Cable SC The VC2100 Plus can also be used as a
multi-user system for two users. There are
two check-in terminals and two card
Encoders encoding stations.
When a system controller must be used as a
Contact
Printer Card locklink, the client SC is disconnected from
the encoder base, and the contact card is
plugged into its serial communication port,
COM1, the modular receptacle.
VingCard 2100 Plus v1.6a System Overview
System Alternatives

1.13.3 Interface to PMS

The system controller can be interfaced to a hotel’s property
management system (PMS). Interfacing allows the property to
use its PMS terminal(s) to send check-in commands to the
encoder. When the system is interfaced to the PMS, the PMS
becomes the master for issuing guest cards, but cards must still
be swiped through the encoder base. For optimal performance,
the PMS should be attached to the server SC.
Network Cable

Server Client
SC SC
PMS
Printer

Encoders
Contact
Card
System Overview VingCard 2100 Plus v1.6a
System Alternatives

1.13.4 Number of stored lock events

Lock series Until Sept. 2003 From Oct. 2003

Classic 100 200

Presidio 200 200

DaVinci 200 200

VingCard 2100 PLUS v1.6a System Setup
Starting up

2. System Setup
System setup consists of selecting the parameters and user
groups that will be used. All parameters already exist. The user
only has to select from a set of limited options. Only room
numbers require input of data via the keypad.

2.1 Starting up
Turn on the system controller (press the power button located
just below and at the left side of the display). After a short time,
the system entry menu will be displayed. (See Section 5 for
boot up instructions.)
1. To start a setup session type “2100” and
2100 PLUS press Enter. When the system controller
CONDO \ POS
enters the program, it displays the main
menu.

2. Press 7 or use the down arrow to move the

selection cursor (>>) to System; then press
Enter.

2.2 Menus: Data Selection and Entry

You can input most data by selecting from a list of options.
Only variable data like room numbers and employee numbers
must be entered by pressing a series of keys and then pressing
System Setup VingCard 2100 PLUS v1.6a
Menus: Data Selection and Entry

Enter.

2.2.1 Add, Remove, Change Commands

Command menus usually contain three options:
• Add
• Remove
• Change
Use the add command the first time you perform an action.
For example, when you add a user group. After initial setup,
use change and remove commands.

2.2.2 Selecting Commands and Data

Select commands from a numbered list. To select Cards from
the main menu, press 1. Alternatively, scroll through the list
using the arrow keys. The line cursor (>>) moves each time
you press an arrow key. Press Enter when the cursor
indicates the desired selection.
Some menus allow you to select from several options, but only
one option at a time is indicated in a field. To scroll through
all options, you must press an arrow key until the desired
selection is displayed, then press Enter.
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

2.3 Configuring the System

Before locks can be programmed, you must define how cards
work by defining user groups and locks. The VC2100 PLUS
system has a factory-set password "2100". Use the factory
password until you have added a master user and tested the
password to be sure it works. Then remove the factory
employee (employee ID 2100) from the system.
Set up the system in the following order:
1. Set system parameters
2. Set time
3. Define user groups
4. Define locks
5. Program locks
6. Issue keys

2.3.1 System Parameters

System parameters define information that will be used for all
cards.
To set system parameters:
1. Enter the system controller using a master password.
2. Press 7 to select System.
3. Press 3 to select System Parameters.
4. Press Enter to move past any field without making a
change.

When the underline cursor ( _ ) is on a field that you want

to change, press up or down arrows to display an option for
that field. When the desired setting is shown, press Enter.
Note: Press the down arrow to make the time earlier. Press the up
arrow to make the date or time later. Examples: Press down
arrow to change check-out time from 12:00 to 11:30. Pressing
the down arrow at a DST start/stop field changes the start or stop
time by one day.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

5. Press Enter when the cursor is at Daylight Saving Time:

Stop to save the changes you have made to parameters.

Once the message COMPLETED! Press ENTER to

Continue appears, the changes have taken effect.
6. Press Enter to return to the System menu.
The following fields are included in system parameters:

2.3.1.1 Date Format

Dates are always displayed as two digit numerals to indicate
month, day, and year. However, the sequence of the display
can be altered allowing the user to select a date format.
Available formats are:
 mm/dd/yy (month/day/year)
 dd/mm/yy (day/month/year)
 yy/mm/dd (year/month/day)

2.3.1.2 Check-out
Time of day that a card stops working on the guest’s
scheduled day of departure. Check-out time (hour and minute
of check-out) cannot be changed for each guest. Select a
check-out time that is later than a guest could reasonably be
expected to occupy a room on the day of check-out. After the
designated time on the scheduled date of departure, the card
will no longer operate the lock. Set in increments of 30
minutes from 00:00 to 23:30. The system calculates any part
of a day before the check-out time as a full day. Therefore, if
the guest checks in before the check-out time, the user must
add an extra day when the guest checks in.
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

2.3.1.3 Default Stay

When a guest checks in, the system controller calculates a
check-out date. The number of days used for that calculation
is entered here. The period can range from one to thirty days.
The registration agent will be able to increase or decrease the
length of stay for each guest.

2.3.1.4 Station ID Not a configurable feature in this version.

2.3.1.5 Timeout
Timeout is the length of time that the system controller can
remain inactive - with no keyboard entries - before it
automatically exits to the password screen. Set timeout for 1
minute, 15 minutes, 30 minutes, one hour, or four hours. This
security feature prevents unauthorized users from completing
commands under another person’s password.
If timeout is DISABLED, the system controller will never
revert automatically to the password screen.

2.3.1.6 Fixed Digit

Use this parameter to set the number of digits in all guest
rooms. For example, if all rooms have four digits, select four.
If the fixed digit parameter is enabled, you will not have to
press Enter after typing a room number with the correct
number of digits.
If fixed digit is disabled, you will always have to press Enter
after typing a room number. Eliminate one unnecessary key
stroke from the check-in process by enabling the fixed digit
function.

2.3.1.7 Always Guest

If this parameter is enabled, the system controller assigns all
guests to the guest user group automatically. If you don’t
need a guest user group with enhanced card features for
deadbolt override or extended unlock time, enable Always
Guest and remove one or more unnecessary key strokes from
the check-in process.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

2.3.1.8 Extended Access

If extended access is enabled, managers will have the option
of assigning extended access to employee user groups, and all
system users will be able to assign extended access to guest
cards.
Enable extended access only if your property is going to use
extended access readers (multi output controller) to limit
access so that only special guests will have access to certain
areas. Elevator readers usually limit access by Concierge
guests to a particular floor, but the readers could also be
installed in the control box for a parking lot so that only some
guests would have access to a privileged parking area.

2.3.1.9 Start and Stop Dates for Daylight Saving Time

Each lockset has a real-time clock that is synchronized with
the system controller. In order to maintain synchronization all
year round, the lock must be updated when time changes to
daylight saving time and back to standard time each year.
The lock changes from standard to daylight saving time
automatically. The first guest card made for each room after
the system controller has changed to daylight saving time
carries information that automatically changes the lock time.
The lock automatically changes from DST to standard time in
a similar way.
On January 1 each year, the system controller calculates the
start and stop dates for daylight saving time (based on the first
Sunday in April and the last Sunday in October). You will not
have to change time in the system controller. The SC
automatically advances time by one hour at the time you
choose for daylight saving time to begin.
If daylight saving time start and/or stop dates in your locality
are different from the default values, you must set daylight
saving time parameters, sometime before daylight saving time
starts.
For localities where daylight saving time is not applicable, the
feature can be turned off by pressing the Clear key instead of
selecting a start date. The daylight saving time start and stop
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

dates will disappear, if you disable DST in this manner.

Note: For countries in the southern hemisphere, daylight saving time
in your area may extend over the change in year. In order for the
automatic time change to take place in locks, you can set the start
date as described for the northern hemisphere. But you must set
the end date for December 31. On January 1, you must set start
date of Jan 1 and the ending date before issuing any keycards.

Each year, the system controller calculates daylight saving

time start and stop dates for the current year. The first time a
master password is used in a new year, the system controller
displays a message showing computed start and stop dates for
daylight saving time (if DST was activated in system
parameters). To accept computed dates press Enter three
times. To change a start or stop date, move to the field that
you want to change and use the arrow keys to display the
correct selection.
The manager must determine daylight saving time dates for
the year before the system controller will allow further
operations under a master password.
Caution: Enable or disable daylight saving time before defining the
system and programming locks. If you change daylight saving
time parameters after locks have been programmed for the first
time, you may have to reprogram all locks in order for them to
operate properly.

2.3.2 Setting Date and Time

Because the VC2100 Plus is a time-based system, it must
maintain synchronism between the system controller and the
locks. Only persons with master passwords have access to the
set time command. If you change the time, you will have to
re-program locks.
To set date and/or time:
1. Type a master password and press Enter.
2. Press 6 to select Set Date and Time from the main menu.
3. Move to the first field that needs to be changed by pressing
Enter to accept each correct field.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

4. Make changes at each field, as necessary:

 Year - If the year is incorrect, press an arrow key to
display the correct year. When correct, press Enter.
 Month - Display the correct month in the field by
pressing an arrow. When correct, press Enter.
 Day - Use up and down arrows to select the day. Then
press Enter. (The hour field appears.)
 Hour - Use arrow keys to select the hour. Press
Enter.
 Minute - Use an arrow key to select the minute. Then
press Enter.
 Second - Set the second with arrow keys and press
Enter.
5. Press Enter when the Completed message appears and
return to the main menu
6. Press Escape to revert to the password display.
Note: The first time a master password is used in a new year the system
controller displays a message showing computed start and stop
dates for daylight saving time (if DST was activated in system
parameters). To accept computed dates press Enter three times.
To change a start or stop date, move to the field that you want to
change and use the arrow keys to display the correct selection.

2.3.3 Activating User Groups

Defining user groups is the first step in setting up a database. A
user group must be added before an employee access can be
defined.
1. Press 1 to select User Groups or make sure the
selection cursor (>>) is at the user group field;
then press Enter.
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

2. Press 1 to select Add User Group.

3. Press an up or down arrow to show one user

group at a time. Following is a list of all
possible user groups:

Guest User Groups

Guest Guest w/DBO HC HC w/DBO
Employee User Groups
Master Front Desk MOD
Sections:
Section 1 Section 2 Section 3 Section 4 Section 5 Section 6
Section 7 Section 8 Section 9 Section 10 Section 11 Section12
Section 13 Section 14 Section 15
Zones:
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Buildings:
Building 1 Building 2

When the system controller displays the desired user group,

press Enter. If a user group is absent from the list, it is already
activated.
Menus for adding guest and employee user groups are different.
If you select one of the four guest user groups, proceed with
instructions in the next section, 2.3.3.1 - Adding a Guest User
Group. If you select an employee user group, skip to Section
2.3.3.2 - Adding an Employee User Group.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

2.3.3.1 Adding a Guest User Group

Four guest user groups exist. The first of these, the Guest user
group, is already active. If a guest is assigned to the Guest user
group, the card will not override the deadbolt, and the door will
unlock for the time selected for standard guests. You cannot
add or remove the Guest user group.
Three other guest user groups can be added. If they are not
added, the front desk agent will not be able to assign special
options to a guest’s card at check-in. Select Guest w/DBO if
you want to add a user group so that designated guests’ cards
will override the deadbolt. Select HC if you want to be able to
assign an extended unlock time to some guests’ cards. This
option could be useful for handicapped, elderly guests or others
who may need a little longer to press the handle after unlocking
the door with a card. Select HC w/DBO if you want to activate
a group with extended unlock time and deadbolt override.
You automatically selected deadbolt override ON if you
designated Guest w/DBO or HC w/DBO as the user group.
Deadbolt override is automatically set to OFF for Guest and HC
user groups.
After completing steps 1-3 as indicated on the preceding page:

Use an arrow key to display the unlock times from 1

to 31 seconds. When the desired unlock time is
displayed in the Unlock Time field, press Enter.

When the system controller displays the message

COMPLETED! Press ENTER to Continue, press Enter.
The controller reverts to the menu illustrated in step 3.

2.3.3.2 Adding an Employee User Group

Before adding an employee user group, determine how many
sections, zones, and buildings are needed. Each section, zone,
and building is a user group. See Getting Started with VC2100
Plus.
Note: Three employee user groups already exist. Employees assigned to
the Master user group are always issued cards and automatically
have access to all rooms and all system controller commands. You
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

cannot add or remove the Master user group. Two user groups
exist for employees who do not need cards. Employees who need
access to system commands but do not need to carry cards can be
assigned to Front Desk or MOD user groups.

After you select an employee user group in step 3 on page 35,

the system controller shows parameters that will be assigned to
all cards for that group.
1. Select a System Access group. System access
defines the employee’s access to system controller
commands. Usually, persons who are assigned to
sections, zones, or buildings do not need to check
in guests, run reports, etc. Exclude system access
for those users by selecting None.
Employees who should be able to issue cards can be assigned to
a system access group:
• Front Desk
• MOD
• Master
Note: Each access group also exists in the system as a user group. You
only need to activate a system access group if employees who carry
cards also need access to system commands.

Hint: Need more than two master passwords? You can issue only two
master cards in the system, but you can assign more master
passwords to employees if you activate the Master access group for
a section, zone or building. A section, zone, or building does not
have to have doors assigned to it in order for you to assign an
employee password.

Press the up or down arrow to see each system access option.

When the desired access group is shown, press Enter.
2. Set the employee’s duration. Unless it is overridden, an
employee’s card will work for the time designated by the
duration. Select the number of months, from 1 to 24, that the
card will be effective. The time window will start when the
card is issued. Press the up or down arrow until the desired
number of months is shown. Then press Enter.
A two year duration is assigned automatically to an
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

employee in the master user group. The duration for master

cards cannot be changed. Duration does not apply to front
desk and MOD user groups.
3. Set deadbolt override (D/bolt O/R). Answer yes or no to
the deadbolt override option. If you select yes, any cards
assigned to employees in the user group will override the
deadbolt. Press an arrow to toggle between yes or no. With
the desired selection displayed, press Enter.
4. Select the unlock time using arrow keys. Set the time that
the door should remain unlocked when an employee inserts a
card. The time can be between 1 and 31 seconds. The
system default is 3 seconds. When the desired unlock time is
shown, press Enter.
5. When the system controller displays the message
Completed! Press Enter to Continue, press Enter. The
controller reverts to the Add User Group menu illustrated in
step 3.
6. Press Escape once to return to the System menu.

2.3.3.3 Changing a User Group

You cannot change a user group’s settings until the user group
has been activated using the add user group command. Guest
and master user groups are already active. They are only
accessible from the change a user group menu.
1. Press 1 to select User Groups.

2. Press 2 to select Change User Group.

3. Press an arrow key to see one user group name

at a time. Press Enter when the desired user
group name appears.
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

4. Select a different system access group than the

one displayed by pressing up/down arrows to
show the four possibilities. Then press Enter
repeatedly to move to the next field that you
want to change.

If the cursor is at system access, pressing Escape will change

the display to step 3.
5. After you have selected the parameters for Unlock Time,
press Enter to execute the change command.
6. When the system controller displays the message
Completed! Press Enter to Continue, press Enter. The
controller returns to step 3.
7. Press Escape to return to the system entry display.

2.3.3.4 Removing a User Group

A user group which is not in use can be removed or deleted.
After employees or guests have been assigned to the user group,
it cannot be removed.

1. Go to the System menu, then select User Groups.

2. Press 3 or press the down arrow to move the
selection cursor to Remove User Group and press
Enter.

3. Press an up or down arrow to scroll through the

list of user groups. Only active user groups will
be shown in the field when you scroll. Press
Enter when the desired user group name is
displayed.
4. When the Completed... message appears, press
Enter to revert to the menu in step 3. Then press
Escape to exit to the User Groups menu.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

If the system controller responds with the message,

Group in use!! Press ENTER to Continue, you
must remove all guests or employees from the user
group before you can delete it. See Remove
Employee, Section 3.2.2.3. You can use the Print
Employees report to see which employees you will
have to remove.

5. Press Escape three times to go to the password menu.

2.3.4 Defining Locks

Locks cannot be defined until user groups have been activated.
Determine room numbers for guest rooms. The system
controller does not have keys for alphabetic characters. Only
numbers from 1 to 9999 can be used to identify rooms. After
numbers for guest rooms have been assigned, determine room
numbers for service, service common, and global common
doors.
To define a lock:
1. Enter the system controller using a master password.
2. Press 7 to select System commands.
3. Press 2 to select Define Lock.
4. Press 1 to select Add Lock.
5. Select the Door Type. The blinking underline-
cursor ( _ ) is at Door Type. Guest is the most
common door type. If the lock you want to add
will be installed on a guest room, press Enter.
Then select section, zone and/or building cards
that will operate the lock.

If the lock will not be installed on a guest room door, select one
of the following door types:
• Service - A service door is a housekeeping supply closet,
an engineering room, or another area which will be
accessible by employees in one section, zone, and/or
building. Just as a guest room lock only permits entry for
housekeepers in one section, the service lock will only
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

permit access to cards in one section, one zone, and/or

one building. A service door can also be programmed
into Auto Unlock Mode, when the door unlocks and
relocks at certain times during each day.

Assume there are two linen closets on each floor and each
housekeeping employee has access to only one closet.
Housekeepers in section 1 have access to rooms 101
through 115 and closet 901. Housekeepers in section 2
have access to rooms 116 through 130 and closet 902.
Each linen closet can be defined as a service door in a
housekeeping section.

Only one section, one zone and one building can be

designated for each service door. Assume that a maid
supervisor has access to all zone 1 guest rooms (e.g., all
guest rooms on the first floor). The supervisor needs
access to both closets on the first floor. Even though one
closet allows only section 1 maids and the other allows
only section 2 maids, one zone master can be active in
both doors. You can also assign one building user group
to each door. Master keycards automatically have access
to all service doors. See section 2.4.4.1 for setup
instructions in service doors.
• Service Common - When employees from more than one
section, zone or building share access at a door, the door
must be designated as a service common door. A service
door can also be programmed into Auto Unlock Mode,
when the door unlocks and relocks at certain times during
each day. If the door is activated for sections, employees
in all sections will have access. If the door is activated
for zones, all employees carrying zone master cards will
have access. If the door is activated for building masters,
an employee with either building master will have
access.6 Employees carrying master keycards have access
to all service common doors. See setup instructions in
section 2.4.4.2.
• Global Common - If all employees and guests should
have access through a door, for example a perimeter door,

6 Service common access can be left off of any employee’s keycard. See Adding Employees.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

the lock must be defined as a global common door. A

global common door unlocks for any card with the
correct facility code and time window. See setup
instructions in Section 2.4.4.3. Select global common for
any locks that will be programmed as an extended access
controller.

2.3.4.1 Defining a Guest Room or Service Door

After either Guest or Service is selected as the door type, the system controller
displays the following menu:
1. Select a section. Press the down arrow to
display one section at a time. Only sections that
have already been activated by the add user
group command can be displayed. If no section
keycards should operate the lock, select None.
When the desired section name is displayed,
press Enter.
2. Select a zone. Press an arrow key until the desired zone is
shown; then press Enter. Only zones that were activated as
user groups are displayed. If no zone master cards should
operate the door, select None.
3. Select a building. Press an arrow to show the desired
building; then press Enter. Only a building that has been
activated as a user group will be displayed. If no building
user groups were created, None will be displayed, and
pressing an arrow key will have no effect.
4. Press Enter to bypass passage mode for most locks. Make
sure that you do not activate passage mode for normal guest
room locks. However, you may want to activate passage
mode for some locks that can be operated by guest cards. If,
for example, you have installed VingCard locks on a meeting
room door, you could define the room as a guest room and
activate passage mode.

When you issue a card to a guest for the room, the guest’s
card can be used to unlock the room for the day while
meetings are taking place, and then relock the room at the
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

end of the day. Normally, however, passage mode should

not be activated for guest room doors.

If a service lock type is activated for passage mode, the door

will unlock when a valid employee card is inserted, relock
the next time a card is inserted. You could use this in areas
that you want to allow free access to at certain times while
locking out guests and some employees at other times. Do
not use passage mode for a lobby door.
5. Specify whether you want to assign Auto Unlock Mode. If
you selected Service for Lock Type, the Auto Unlock field
will be displayed.

Set this to None if you do not want to use Auto Unlock

Mode.

OR

Set the time that you want Auto Unlock to begin (30 minute
intervals.) The Auto Relock field will appear. Set the time
you want the lock to return to locked mode.
Note: The Auto Unlock and Relock time is set in 30-minute increments
using a 24-hour clock.

6. Type a room number from 1 to 9999 and press Enter.

(Before pressing Enter review the information you have just
selected. If you see a field that needs to be changed, press
Escape to go to that field; pressing Enter executes the Add
Lock command.)

7. Press Enter again when the Completed...

message appears.
8. Add more locks or exit.
Add more locks with same parameters. No room
number is shown. Add a room, with the same
parameters by typing another room number and
pressing Enter.
OR
Continue adding locks with different parameters. It is not
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

necessary to exit the add lock menu when you need to change
parameters for the next lock. Press Escape when the cursor is
on the blank Room # field. The cursor moves to door type.
Press Enter if the door type does not need to change. If you
need to change the door type for the next lock, use the arrow
keys to select a door type. If a change is needed at another field,
press Enter to move to the field; then press an arrow key to
show the options for that field. Press Enter when the desired
option is displayed. Example: After all guest rooms in Section
1 have been entered, you can add a service door. Press Escape
to move the cursor to Door type, then press an arrow key until
Service appears. Press Enter to scroll to the room number field.
Then type a number.
If you press Enter too many times and scroll past a field you
want to change, you can press Escape to scroll back, unless the
cursor is at Door Type.

OR
Exit. After all locks have been entered, press Escape twice
when the cursor is on an empty room number field. The first
Escape moves the cursor to the door type field, the second exits
the add lock menu and returns the system controller to the
Define Locks menu, illustrated in step 2. The cursor must be at
the door type field in order to exit.

2.3.4.2 Defining a Service Common Door

If Service Com has been selected for door type (see Defining
Locks earlier in this chapter), the system controller displays the
following menu.
1. Activate section cards. When the cursor moves
to the section field, Yes appears in section, zone
and building fields. If all7 section master
keycards should have access at the door, press
Enter and go to zone. If no section cards
should have access, press an arrow to display
No. Then press Enter.

7 If you select YES, any section master card may or may not have access to all service common doors. The
ability must be added to the card when the employee is added. If NO is selected here, no section cards
will have access at this door.
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

2. Activate zone master cards. If zone master cards should

have access through the door,8 press Enter to select Yes and
move to building. If no zone master keys should operate the
door, press an arrow to display No; then press Enter.
3. Activate building master cards in the lock. If building
master keycards should have access,9 press Enter for Yes
and move to Room #. If no building cards should operate
the door, press an arrow to display No. Then press Enter.
Note: You will have an option to assign service common access to
employee cards. If the door is activated for service common, those
cards with service common access assigned to them will operate
this door.

4. Activate passage mode if you want the service common door

to be toggled in and out of lock mode by valid employee
cards.
5. Specify whether you want to assign Auto Unlock Mode. If
you selected Service Com for Lock Type, the Auto Unlock
field will be displayed.

Set this to None if you do not want to use Auto Unlock

Mode.

OR

Set the time that you want Auto Unlock to begin (30 minute
intervals.) The Auto Relock field will appear. Set the time
you want the lock to return to locked mode.
6. Type a room number and press Enter. Type a room number
from 1 to 9999 and press Enter. Use a room number that
will help you remember that this is a common door.

If you have not yet added guest rooms, be sure you don’t use
a room number that will be required for them later.

Before pressing Enter, review the information you

have selected; press Enter to execute the add lock

8 All zone master cards do not have access automatically. See preceding footnote.
9 A building master card does not have access automatically. See preceding footnote.
System Setup VingCard 2100 PLUS v1.6a
Configuring the System

command.
7. Press Enter to continue.
8. Add more locks or exit.

Add more locks with the same parameters.

The display remains in the add lock menu, but
no room number is displayed. Add another room
with the same parameters by typing another
room number and pressing Enter.
OR
Continue adding locks with different parameters. It isn’t
necessary to exit the add lock function when you need to change
parameters for the next lock. If you need to change one or more
parameters before continuing, press Escape once. The cursor
moves to the door type field, allowing you to change parameters
for the next lock. Select a different door type or make a change
in any of the remaining three fields. Move to the field you want
to change by pressing Enter. Use arrow keys to display the
desired selection in each field. Then press Enter.

OR
Exit. If all locks have been entered, press Escape twice when
the cursor is on the empty room field.

2.3.4.3 Defining Global Common Doors and Extended Access Controllers

After global common has been selected (see Defining Locks
earlier in this chapter), the system controller displays the screen
illustrated below:
1. Bypass passage mode by pressing Enter.
Passage mode can be activated for global
common doors, but remember, any valid
keycard used in a passage mode door toggles the
lock. After the first card is used, the door will
unlock and remain unlocked until the next card
is used.
If passage mode is activated in a global common door, every
keycard will toggle the lock between locked and unlocked.
The door will not unlock for a few seconds then lock again
VingCard 2100 PLUS v1.6a System Setup
Configuring the System

automatically.
2. Type a room number and press Enter. Type a number
between 1 and 9999. Then press Enter. Make sure you do
not use a number that will be needed for guest rooms.
3. Press Enter to continue.
4. Add more locks or exit.
Add more locks with the same parameters. The
display remains in the add lock menu at the room
number field. Add another global common room by
typing a room number and pressing Enter.
Repeat steps 2 and 3 as many times as necessary
until numbers for all global common doors and
extended access controllers have been entered.
Note:Although you can define as many global common doors and
extended access controllers as you want (without exceeding 475
locks), it is not necessary to create more than one global common
door and one extended access reader in the system database. Then
program all global common doors with the same room number,
and program all extended access readers with one room number.
If you want a different room number to appear on the readout from
a global common door, then you need to assign a unique room
number for each door in the database.

OR
Continue adding locks with different parameters. Press
Escape when the cursor is on the Room # field. At the door type
field, press an arrow key to select a door type and follow
instructions for that door type. (See 2.4.4.1 and 2.4.4.2.)

OR
Exit. If all locks have been entered, press Escape twice when
the cursor is on an empty room number field. The first entry
moves the cursor to the door type field, the second exits the add
lock command and returns the system controller to the Define
locks menu, illustrated in step 2. The cursor must be on the
Door type field in order to exit. If you press Escape when the
cursor is at any other field, the cursor will only move up to the
preceding field.
System Setup VingCard 2100 PLUS v1.6a
Using Locklink

2.3.4.4 Changing a Lock’s Parameters

Changing any of a lock’s parameters after the system has
been installed and locks have been programmed will require
lock reprogramming. A change to parameters affects how a
lock operates or who has access to it. Use the change command
if you need to re-assign rooms to a housekeeping section or if
you need to change the door type. Example: you need to change
a closet from service door to a service common door so that all
maids rather than only maids in one section have access.
To change a lock’s parameters:
1. Enter the system controller using a master password.
2. Press 7 to select System commands.
3. Press 2 to select Define Lock.
4. Press 2 (or use the arrow key to move to Change Lock, and
press Enter).
5. Type the room number for the lock you want to change and
press Enter.
6. Move the cursor to the field you want to change by pressing
Enter. If the cursor is not on the door type field, you can
press Escape to move the cursor up to the preceding field.

Press Enter when the cursor is on the last field, and the
system will execute the command.
7. The display reverts to the Change lock menu, prompting for
a room number. If you want to change another lock, repeat
steps 5 and 6. If you want to exit, press Escape.

2.4 Using Locklink

When the system configuration is complete, the locks need to be
programmed. You can do this by using the client SC as a
locklink. See section 4.6
VingCard 2100 PLUS v1.6a System Setup
Using Locklink
System Setup VingCard 2100 PLUS v1.6a
Using Locklink
VingCard 2100 PLUS v1.6a Cards
Passwords

3. Cards
This section covers the daily operation of the system controller,
encoder base, and contact card after the database has been
configured.

3.1 Passwords
The password screen is illustrated below.
Type your four-digit password and press Enter.
VC 2100 PLUS One of two menus will be displayed depending on
CONDO \ POS
the password’s authorization.

Ver 1.6

Note: If the screen is blank, press the POWER button, which is located
just below the display screen. See booting instructions in section
4.

If a front desk or Manager on Duty (MOD) password

is entered, the system controller goes to the Add Guest
to Room menu. For check-in instructions, see
"Adding a Guest" later in this chapter.
Only two other operations are available to a Front
Desk user. Press Escape; then choose Remove Guest
Card or Verify Guest Card.

An MOD password is assigned to personnel who need

access to reports and locklink commands. An MOD
cannot make changes to the system’s set up and has
no access to Employee Cards, Special Cards (except
One Shot Card) or management reports. Press Escape
once to go to the Guest Cards menu. Press Escape
twice to go to Cards. Press Escape three times to exit
to the MOD’s main menu.
Cards VingCard 2100 PLUS v1.6a
Selecting from Menus

If a master password was entered, the system

controller displays the main menu and the user has
access to all commands in the VC2100 PLUS
system.

Note: You may be able to create 8 character Master Passwords.

Contact VingCard or the whoever sold you the system if you are
unsure of whether this feature was requested.

3.2 Selecting from Menus

Two types of menus are used in the VC2100 PLUS system. A
selection menu lists commands and submenus. A number is
associated with each option. Choose an option by pressing
the corresponding numbered key. A data entry menu contains
data fields. In some cases data must be typed. In most cases,
however, data is entered by selecting from options.
Only one option can be displayed in a field at one time. Press
an arrow key to display another option. Press Enter to make a
selection from a selection menu. The Main menu is an
example of a selection menu. Select a sub-menu by pressing a
number from 1 to 7. Add Guest to Room is an example of a
data entry menu.

• Escape (Esc) - Pressing the Escape key, when a

selection menu is displayed, will always exit the current
window and return to the preceding menu. From a data
entry menu, pressing Escape will return you to the
preceding menu only if the cursor ( _ ) is at the first
VingCard 2100 PLUS v1.6a Cards
Issuing Cards

field that it went to when you entered that menu.

• Enter - The Enter key can be used to choose from a
selection menu. It is used to complete any data entry.
Use it to move from one field to another in a data entry
menu.
• Clear - The Clear key can be used to select no daylight
saving time when you are configuring the system.

3.3 Issuing Cards

All cards are issued from the Cards menu. Only commands
related to guest cards are available to persons with front desk
passwords. Employees with MOD passwords have access to
guest cards and the One Shot special card. Employees with
master passwords can issue all cards.
Cards Guest Add Guest To Room
Remove Guest Card
Verify Guest Card

Employee Add Employee

Change Employee
Remove Employee
Verify Employee Card

Special Fail Safe Card

Lock Out Card
Emergency Card
Diagnostic Card
One Shot Card

3.4 Guest Commands

Add guest to room - Use this command to make a card for a
new guest. Up to five guests can be checked into one room
concurrently. Also use this command when a guest loses a
keycard. If a guest loses a keycard, a new card must be made
for each guest sharing the room.
Cards VingCard 2100 PLUS v1.6a
Guest Commands

Remove guesr card - Use this command to remove a card

from the system (check-out). It is not necessary to use the
remove card command at each guest check-out. After the next
new guest is checked in, the old card will be locked out after
the new card is read by the lock.
Note: PMS systems should always send a check-out command prior to
a new guest check-in.

Verify guest card - Use this command to read a card and

display information about the card at the system controller.

3.4.1 Adding a Guest (Checking in)

Use the Add guest command, on arrival of a new guest, to
assign the guest to a room. You can use the add guest
command to re-assign rooms (when a guest wants to transfer
from one room to another), but you should re-encode the
guest’s current card if you check them into a different room.
That way their old card cannot be used to open the room they
were originally assigned to.
Note: If a card is not returned when a guest wants to change rooms,
use a lock out key to lock out the last guest’s card. If a guest
loses a card, you must issue new keys for all guests in that room.

To check in a guest:
1. Type a password and press Enter. Then
Skip to step 5 if you used a front desk or MOD password.
OR
Go to step 2 if you typed a master password.
2. To select Cards from the main menu: press 1.
3. To select Guest Cards: press 1.
4. To select Add Guest to Room: press 1.
5. Type a room number. If a card is already active
for the room, the system controller displays:
Room Occupied. Choose one of the options
described below. If no card is already assigned,
go to step 6. You may have to press Enter after
VingCard 2100 PLUS v1.6a Cards
Guest Commands

typing the room number.

Select Replace Guest. Press 1 if all previously
issued cards should be locked out by the new card.
Go to step 6.

OR

Select Different Room. Press 2 if you need to assign the guest

to a different room. Return to step 5.

OR Select Add Guest. Press 3 if another guest occupies the

room and the new guest will share the room with the existing
guest. Up to five cards can share a room. Go to step 8.
6. Select Type. Press an arrow key to select a
type other than Guest. Four guest types are
possible: Guest, HC, Guest w/DBO and HC
w/DBO. Press Enter when the desired Guest
type is displayed.

 Guest - A card assigned to the Guest type unlocks

the guest room door for the standard length of time.10
If the deadbolt is extended, the card cannot unlock it.
 HC - An HC (handicap) card unlocks the guest room
door for an extended time (the length is determined in
setup). This type could be used for handicapped guests,
elderly guests, or others who may need a few extra
seconds to push down the handle after using a card.

Implementing the HC classification is an option of

hotel management; the option may not be available in
your system.

10 Three seconds is the standard time for guest cards, but the unlock time can be configured by the property.
Cards VingCard 2100 PLUS v1.6a
Guest Commands

 Guest w/DBO - Guest cards can be permitted to

“override” the deadbolt. A DBO card will unlock the
door even if the deadbolt has been thrown. Display of
this type is also a setup option.
 HC w/DBO - HC cards can have deadbolt override
capability. By selecting the HC w/DBO card type, you
assign both extended unlock time and deadbolt override
capability to a card.
Check with managers for specific information
regarding the rules at your hotel for assigning any of
these parameters to a card.

When two or more guests are checked in, each

additional guest’s card is the same type as the first
guest’s card.
Note: The system controller will skip this step if Guest only was
selected by hotel managers when setting up the database.

7. Select an end date. Select a time when the card should

expire. After the selected time the card will not operate a
lock. The system controller displays a date that is calculated
based on the length of an average visit.

The end date can be changed by using the up/down arrows to

display an earlier or later date. Press the down arrow to
decrease the end date (shorten the guest’s stay). Press the up
arrow to lengthen the duration assigned to the guest’s card.
When the desired check-out date is displayed in the end date
field, press Enter. Normally, the duration of guest cards are
limited to 30 days. When this option is enabled, the duration
can be extended up to 2 years. On the Add Guest Menu, the
day of week is not displayed. The default end date is
displayed and may be adjusted using the up/down arrow keys
for 1-30 days, or may be edited directly using the number
keys for stays more than 30 days.

Caution: When a guest checks in before the standard check-out time,

you must add an extra day to the length of the visit. For
VingCard 2100 PLUS v1.6a Cards
Guest Commands

example, if your check-out time is 1300 and the date is December

1, 1999. Any guest who checks in for one day before 1300 must
be assigned a check-out date of December 3, 1999. If you fail to
add the extra day at check-in, the card will expire one day early
(if you selected December 2, in the preceding example, the card
would expire on the same day that it was issued.)

Note: The system assumes that all cards start

operating immediately when they are issued.
“Pre-registrations” could be performed on
the day of a guest’s expected arrival only if
no other cards will be issued for and used in
the room prior to the guest’s arrival. After
a newer card is used in the door, the pre-
registered key will not unlock the door.

8. Select Extended Access (if available). Some hotels will

have an option to allow the guest access to special areas
(e.g. concierge elevator access). The front desk agent
will have to determine whether to assign extended
access to each guest’s card by selecting yes or no. To
select No, press Enter. To assign extended access to
the card, press an arrow key until the extended access
field displays Yes. Then press Enter.
9. Swipe the card. Pull the card through the
encoding unit. (The magnetic stripe should face
away from the system controller.)
Cards VingCard 2100 PLUS v1.6a
Guest Commands

10. Specify whether to make additional cards. After one card

has been encoded, the system controller requires you to
decide if there are additional guests in the same room.

If more than one guest is to share a room, press 1; then

insert another keycard. You can check in up to five cards
for simultaneous operation. After the fifth card has been
checked into the room, the system controller displays the
Room full message illustrated at left. Press Enter to
continue.

OR

If you do not want to check in additional guests, press 0

to exit to the Add Guest to Room menu.
11.After check-in is completed, the menu returns to a prompt
for room number. Press Escape (twice for front desk, four
times for MOD and master) to return to the password menu.
VingCard 2100 PLUS v1.6a Cards
Guest Commands

3.4.2 Removing a Guest’s Card (Checking out)

The remove card operation deletes information about all
guests in one room. The remove card command has no effect
on a lock. Even though a guest has been removed from the
system’s database, the card can still operate a lock until its
time window has expired, it has been locked out by a later
card, or a lock out card has been inserted into the lock.
To remove a guest’s record, select the remove command from
the guest card menu and type the room number. When the
room number is entered, the system controller searches its
database for any cards assigned to that room and deletes all
guests’ cards.
Note: In interfaced systems, the VC2100 PLUS system assumes that all
guests will share a room. If a card has not expired, a new guest
card (checked in by PMS) will not override the existing card.
Therefore, PMS systems must send a check-out command before
checking in a new guest whose card should override existing
cards. Then the PMS should send a series of check-ins to create
cards that work concurrently.

To check out a guest:

1. Type a password and press Enter.
2. If you used a front desk or MOD password, the system
goes to the guest cards menu, and you can proceed to step
3 after pressing Escape. If you used a master password,
select Cards from the main menu, then select Guest Cards
from the cards menu.
3. To select Remove Guest card from the Cards
menu: press 2.
4. Type the room number and press Enter.
Cards VingCard 2100 PLUS v1.6a
Guest Commands

5. Press Enter to return to the display illustrated

for step 3. To remove guests from another
room repeat steps 4 and 5. To exit, press
Escape until you have returned the system
controller to the password menu.

3.4.3 Verifying a Card

Select Verify guest card to find the room number assigned to a
card. Use this command to determine the owner of a lost
card.

To read the information from a card:

1. Type a password and press Enter.
2. If you typed a master password, select Cards from the
main menu, then select Guest. If you typed a front desk or
MOD password, press Escape.
3. To select Verify Guest card from the guest cards menu:
press 2.
4. Swipe the card through the encoder base. The
system controller searches its database for
information pertaining to the card and displays the
room number.

Magnetic stripe faces away from controller.

VingCard 2100 PLUS v1.6a Cards
Employee Cards

The system controller displays information related to the

card. If the card has expired or a new guest has been
checked into the room, the system controller may display
the message that the guest was not found, but it will still
show the information that it read from the card.
Note: A report will include the use of Verify on the card.

5. Press Enter to return to the Verify Guest Card menu.

Then press Escape repeatedly to exit to the password
menu.

3.5 Employee Cards

The principal differences between guest and employee cards
are:
• Time Window - Guest cards are issued for 1 to 30
days. Employee cards last up to two years (one month
minimum).
• Room Range - A guest’s card operates only one guest
room. An employee card operates all guest rooms in a
section, zone, building, or even the entire property.
• User group parameters - Both guest user groups and
employee user groups define additional card parameters
for deadbolt override or extended open time. An
employee user group also determines access to service
and common doors and defines the employee’s access
to the system controller.
• Time Zones - You can limit an employee card to only
allow access during specified hours of the day. The
same time is used for all days (7 days a week.)

There are parameters in the Add/Change Employee and

Guest menus to allow you to specify the start and stop
time for the keycard.

When adding new Employees, the default entry for

these parameters is the last time zone entered.
Cards VingCard 2100 PLUS v1.6a
Employee Cards

When a card is used in a lock and does not have access

because of the time zone, two yellow flashes are
displayed.
Note: The time zone on Employee Cards limits access to all doors,
whether Guest or Common.

Employees with master passwords can perform the following

operations on employee cards:
• Add employee - Use this command to assign a card to a
new employee.
• Change status - Use this command to assign an
employee to a different user group, change the card’s
expiration date, or to replace an employee’s lost card.
• Remove employee - Use this command to remove a
user from the system. The remove command does not
remove a key’s code from a lock. For example,
removing a section master for maid section 1 does not
invalidate the maid’s card in the lock. The card will
still operate all rooms in section 1 until its time window
has expired or it has been replaced by a new key.
• Verify card - Use this command to display information
encoded on the card and information stored about the
card’s user in the system’s database.

3.5.1 Adding an Employee

Add an employee to the system when you need to issue an
employee card for a zone, section, building, or all doors. Also
use this command to obtain passwords for employees who
will issue guest cards. The add employee command
automatically assigns a password if the employee’s user group
has access to the system controller. Do not use the Add
employee command to replace an employee’s lost or stolen
card.

To add an employee:
VingCard 2100 PLUS v1.6a Cards
Employee Cards

1. Select Cards from the main menu.

2. To select Employee Cards from the cards menu: press 2.
3. To select Add Employee from the employee menu:
press 1.

4. Type an employee number and press Enter. Each

employee must be assigned a unique employee
number.
An employee number can be any one-digit to four-digit
number that has not already been assigned to some other
employee. If the number has already been assigned to another
employee, the system controller will respond that you have
entered an invalid employee number. Type another number
and press Enter.
You can obtain a list of all employees, sorted by their
identification numbers, by running an employee report.
5. Assign a user group. Press an arrow key to
display one user group at a time. When the
desired user group is shown, press Enter.
Assign the employee to one of the 23 user
groups for employees who carry cards:
- Sections 1 through 15
- Zones 1 through 5
- Building 1 or 2
- Master
Each section, zone and building was assigned to a specific
set of doors when the system was set up. Determine which
locks the card will have access to by selecting a user group
for the card.
Two user groups exist for employees who do not carry
keycards but who need access to the system controller so
that they can issue cards:
 Front Desk - for employees who do not have cards but
need passwords so that they can issue guest cards.
 MOD (Manager On Duty) - For employees who do
Cards VingCard 2100 PLUS v1.6a
Employee Cards

not have cards but do need to be able to run reports and

interrogate locks (retrieve the audit trail).
6. Activate service common access (if applicable).
Select Yes or No to activate service common
access. The field, Srvc Comm, will only appear if a
section, zone, or building user group was selected
in step 5. Press an arrow key to display Yes or No;
then press Enter. If No is selected, the card will
not have access at service common doors. If Yes is
selected, the card will have access at service
common doors that have been activated for the
respective card type.
7. Select Extended Access.
Note: Extended access will not be displayed at all hotels.

If the extended access option is presented, you must

determine whether the employee will have access to
areas where extended access readers have been
installed (e.g. concierge elevators, parking lots, etc.).
If the employee should have access, press an arrow
key to display Yes. Then press Enter.
8. Specify Time Zones. Time zones limit card access
to specified hours of the day. You can either set
the Start Time to 24 Hours (allows access any time)
or you can specify a Start Time and Stop Time
during which access will be allowed each day.
Hours are specifed in two-hour increments.
Note: Specifying a Start Time other than 24 Hours will
display the Stop Time field.
9. Record the password (if applicable). If the user
group was configured so that employees assigned
to it have access to the system controller, then a
password will be assigned.

If the user group does not have access to the system

controller, the program will skip this step.

For employees with cards, go to step 10.

VingCard 2100 PLUS v1.6a Cards
Employee Cards

Note: If the employee who is added to the system

needs a password and no card is needed, the
add employee command is completed. See step
11.

10.Swipe the card. At the system controller’s prompt,

pull a card through the reader.

11.If you are creating a master card, you can make up

to 5 master card copies. This means instead of
being limited to 2 master cards, you will be able to
create a total of 10.
Hint: The only difference between the copies of master
cards is that each has its own password and
User ID. Later, you can change any of
employees' passwords or remove any of the
employees without affecting the others.
However, creating new master cards requires
replacing all 4 of the other existing copies (or
however many master copies you have made.)

12. Press Enter to return to the Add Employee menu.

13. Press Escape four times to exit to the password display.
Cards VingCard 2100 PLUS v1.6a
Employee Cards

3.5.2 Changing an Employee Card

Use the change command to reassign an employee from one
section, zone, or building to another. Also use change to
replace an employee’s lost card; do not remove an employee
then re-add the employee if a card has been lost. (Only using
the change command assures that the employee’s old card
gets locked out when the new card is used.)
To change an employee’s card:
1. Select Cards from the main menu.
2. To select Employee Cards: press 2.
3. To select Change Employee: press 2.

4. Type the employee’s identification number and

press Enter. The employee was assigned an
identification number when the card was issued.
(Run an employee report for a list of employee ID
numbers.)

5. Select a user group. The user group that is

currently assigned to the employee selected in step
4 is shown. If the employee’s user group will not
change for the new card, press Enter. If the
employee’s card must be re-encoded for a different
user group, press the up or down arrow until the
desired user group is shown. Then press Enter.

Caution: If you change an employee’s user group, re-use the

employee’s old card. Otherwise, the old card will still be valid.
If a new card must be used, be sure to collect the employee’s old
card and destroy it or encode over it.
VingCard 2100 PLUS v1.6a Cards
Employee Cards

6. Activate access to service common doors.

The field, Srvc Comm, will appear if a section, zone, or
building was selected in step 5. Press an arrow key to
display Yes or No; then press Enter.
If No is selected, the card will not have access at service
common doors. If Yes is selected, the card will have access at
service common doors that have been defined for section,
zone, or building keys. (e.g. If you make a section key with
common access, the card will operate all service common
doors that allow access to section keys.)
7. Activate extended access. This option will
appear only if the property uses extended access
readers for access to special areas. Use arrow
keys to display Yes or No, then press Enter. If
the employee should have access to areas that
are protected by extended access readers, select
Yes. Otherwise select No.
8. Assign a password. This option will only
appear if the user group selected allows access
to the system controller for issuing cards. If the
employee was already assigned a password and
the changes you have made will still require the
employee to have a password, you will have the
option of retaining the old password or
assigning a new one.
Press 0 if the employee wants to keep the old password. Press
1 if the employee needs a new password. The system will
display the new password after you make a selection.
If the employee did not have a password before the change
but has been assigned to a user group that requires one, the
system controller will automatically display a password.
Record the password.
Cards VingCard 2100 PLUS v1.6a
Employee Cards

9. Swipe a card. This instruction will appear only

if the employee should receive a card. If the
system must make a new card for the employee,
the controller will prompt you to swipe a card.
Pull the card through the encoder base. (The
card’s magnetic stripe should face away from
the system controller.)

10.After the card has been swiped, the system

controller displays the message “COMPLETED.”
Press Enter to return to the display illustrated in
step 3.

11.If you are changing a master card, you will be

asked if you want to make cards for additional
employees (copies of the master card). To do this,
select a new employee number for each copy.

12.Press Escape until the program exits to the password

menu.
VingCard 2100 PLUS v1.6a Cards
Employee Cards

3.5.3 Removing an Employee

Remove an employee’s record from the database only when
you also collect the employee’s keycard. Merely removing an
employee does not invalidate the employee’s card in any
doors. If you cannot obtain the employee’s card, use the
change command to generate a new card for that employee’s
ID. The missing key will be locked out when the new key is
used. Then you can remove the employee from the database
after destroying or encoding over the new card.
To remove an employee:
1. Select Cards from the main menu.
2. To select Employee Cards: press 2.

3. Select Remove Employee. Press 3 or use arrow

keys to move the line indicator (>>) to Remove
Employee and press Enter.

4. Type the employee’s identification number and

press Enter. Each employee was assigned an
identification number when the card was issued. (If
you have the employee’s card, you can verify it to
find the employee’s ID number.)
5. Specify whether to abort or continue. Before
deleting the employee’s record, the system requires
confirmation that you want to remove the card.
Press 0 if you do not want to continue, and the
system controller will abort the procedure. Press 1
to confirm that you want to remove the employee.

6. The employee’s record was removed successfully.

Press Enter to return to the display illustrated in
step 4. Press Escape four times to go to password
prompt.
Cards VingCard 2100 PLUS v1.6a
Special Cards

3.5.4 Verifying an Employee Card

Select Verify Employee Card to display information
about an employee’s card. When a card is read by the
encoder, the system controller searches its database for
an employee identification number to associate with
the card’s information.

If an employee number number is not found, the system

controller displays the message NOT in the employee
number field. All information on the card will be displayed,
even though the system can’t associate the card with a
current employee.
If the database contains an employee number for the
card, the system controller displays the information on
the card and the employee number.

To verify an employee card:

1. Select Cards from the main menu.
2. To select Employee Cards: press 2.
3. Select Verify Employee Card from the employee
cards menu. Press 4 or use arrow keys to move the
line indicator (>>) to Verify Employee Card then
press Enter.
4. Swipe a card as requested by the system controller.
5. After the SC displays information about the card,
press Enter to return to step 3. Press Escape four
times to exit to the password screen.

3.6 Special Cards

Five types of special cards help maintain the system.
• Fail Safe Card - At least one fail safe card should be
VingCard 2100 PLUS v1.6a Cards
Special Cards

made for each room as soon as possible after the

system has been installed. Then the fail safe cards are
stored in a secure area. In the event that it becomes
impossible to issue cards using the system controller,
fail safe cards are given to new guests. When a fail
safe card is used, it locks out any guest cards that
were active. The fail safe card remains active in the
door until a new guest card is used (after cards can be
issued in the normal manner) or until another fail safe
card is used.
• Lock Out Card - A lock out card deletes the current
guest card from the lock. A lock out card operates in
any guest room door. Lock out does not interfere with
operation of future keys. The next new guest card
will operate the door and all previous guests’ cards
will remain locked out. The lock out can be
overridden by an undo lock out card. An undo lock
out card restores operation of the last guest card that
was active in the room. An undo lock out will not
restore a former card after a new card has been used.
• Emergency Card - The emergency card is a master
that can open any lock. It always overrides the
deadbolt. Make an emergency card at any time after
the system is configured. Then store it in a secure
area.
• Diagnostic Card - A diagnostic card is not used to
unlock doors. When used in a lock, it will display a
flash sequence that indicates the reason for the last
denial of a card.
• One Shot Card - A one shot card can only be used
once. It is room-specific, and has no effect on any
other previously issued or used cards. It does not
override the deadbolt.
Note: All special cards (expect the one shot card) are valid for two
years from the date they are issued. Do not allow them to
expire without issuing a new set of cards to replace them.
Record the date that you make any special card, and make sure
that a replacement is made prior to its expiration to avoid
inconvenience to employees. A one shot is valid only for one
Cards VingCard 2100 PLUS v1.6a
Special Cards

hour after issued.

3.6.1 Fail Safe Cards

Fail safe cards are used if it becomes impossible to issue
new guest cards. A fail safe card operates the lock for two
years after it is created unless overridden by another fail safe
card or a new guest card. Make three fail safe cards for each
lock.
To issue a fail safe card:
1. To select Cards from the main menu: press 1.
2. To select Special Cards from the cards menu: press 3.
3. To select Fail Safe Card from the Special cards
menu: press 1.

4. Type the room number and press Enter. Fail safe

cards are assigned per room. Type a number for a
guest room.
5. Type a card number from 1 to 4 and press Enter. If
you make more than one fail safe card, write an
identifying number on each. After you have used
card 1, you should issue a new card 1.
6. Select extended access. You will only be able to
assign extended access to a card if that feature was
activated during setup of the system.
After you select Yes for extended access, the SC will
assign extended access to all fail safe cards until you
escape to step 3 or until you change the extended
access setting back to No.
VingCard 2100 PLUS v1.6a Cards
Special Cards

7. Swipe the card.

8. Press Enter.

3.6.2 Lock Out Cards/Undo Lock Out Cards

A lock out card overrides guest cards. It can be used to void
all the active guest cards for a room so that they no longer
work. The next guest card that is issued by the system
automatically overrides the lock out. An undo lock out card
reverses the action of the lock out card.
A lock out card operates in any guest room lock for two
years after it is issued. After a new lock out card is made,
any existing lock out card(s) will no longer work.

To make a lock out card:

1. Select Cards from the main menu.
2. Select Special Cards.
3. Select Lock Out Card from the special cards menu
by pressing 2 (or move the cursor (>>) to Lock
Out Card using the down arrow; then press Enter).

4. Swipe the card through the encoder base.

Cards VingCard 2100 PLUS v1.6a
Special Cards

5. Swipe another card. (Label the cards as lock out

and undo lock out.)

6. Press 1 if you want to make copies of the lock out and

undo lock out cards. Press Enter if you don’t want more
lock out cards; then press Escape four times to exit.

3.6.3 Emergency Cards

An emergency card has access to all doors (guest, service,
and common). It automatically overrides the deadbolt and
operates extended access readers. An emergency card
should be created as soon as possible after the database has
been configured and should then be stored in a safe or other
secure area for use only in the event that an extreme
situation arises where access is needed to all rooms.

To make an emergency card:

1. Select Cards.
2. Select Special Cards.
3. Select Emergency card from the special cards menu
by pressing 3.

4. Swipe the card through the encoding unit.

VingCard 2100 PLUS v1.6a Cards
Special Cards

5. Press Escape to return to the special cards menu.

6. Press Escape four times to exit to the password menu.

3.6.4 Diagnostic Cards

A diagnostic card can be created on any system controller from
the Special Cards menu. When used in a lock, the diagnostic
card will display a flash sequence that indicates the reason for
the last denial of a card.
Note: The diagnostic card does NOT unlock doors.

The result of using the diagnostic card will be a Flash Sequence

as follows:
• Green/Green -- bad parity, bad checksum, or timeout
• Red/Red/Red -- wrong facility code
• Red/Yellow/Green -- invalid issue time
• Red/Red -- card expired
• Green/Yellow/Red -- card too early
• Yellow/Red -- no matching channel (wrong room)
• Green/Red -- does not override channel (locked out)
• Yellow/Yellow -- invalid time zone
• Yellow -- deadbolt extended, no override
The diagnostic card will not reset this data (using the diagnostic
card repeatedly will display the same data.) When the next non-
diagnostic card is used it will over-write the data. However,
you may alternate the use of room cards with the diagnostic
card, and determine the reason that access is denied for each.

To make a diagnostic card:

1. Select Cards.
2. Select Special Cards.
Cards VingCard 2100 PLUS v1.6a
Special Cards

3. Select Diagnostic Card from the special cards

menu by pressing 4.

4. Swipe the card through the encoding unit.

5. Press Escape to return to the special cards menu.

6. Press Escape four times to exit to the password menu.

3.6.5 One Shot Cards

The one shot card is valid for one hour and can only be used
in a lock once. For example, a one shot card could be issued
when a guest has left his original keycard in his room.

To make a one shot card:

1. Select Cards.
2. Select Special Cards.
3. Select One Shot Card from the special cards menu
by pressing 5.

4. Type the room number and press Enter. One shot

cards are assigned per room. Type a number for a
guest room.
VingCard 2100 PLUS v1.6a Cards
Special Cards

5. Swipe the card through the encoding unit.

6. Press Escape to return to the special cards menu.

7. Press Escape four times to exit to the password menu.

Cards VingCard 2100 PLUS v1.6a
Special Cards
VingCard 2100 PLUS v1.6a System Operation
Reports

4. System Operation
An event is recorded in memory every time the System
Controller completes a command. System memory stores the
last 1995 events. An events report is a printed copy of the last
1995 events (if all events are included).
Any employee with an MOD or master password can generate
event reports. Only personnel with master passwords can
generate parameters, user groups, employees and lock data
reports. Employees with front desk passwords cannot generate
reports.

4.1 Reports
Several reports permit managers to monitor and maintain
records of the system’s activities. An event report allows a
manager to review the last 1995 electronic events. Other reports
permit managers to print configuration of the system.
Reports can be printed from both the server and client SC, but
the client SC is preferred. Regardless of which SC is used, the
report contains all events held in the database, i.e. all events
from both the client and server SC.

The following reports can be generated by the system controller:

• Events by date - a list of most recent 1995 events
• Events by room - a chronological record of guest card
operations sorted by room number
• Events by system operator - a chronological record of all
system controller activities sorted by the employee’s ID
number
• Events by user group - a chronological record of system
controller activities sorted alphabetically by user group
names
• Events by keycards - information regarding guest,
employee, and special cards for all events or just those
during a specified time period
• Employees - a list of all employees and their assigned
user groups, sorted by employee identification number
System Operation VingCard 2100 PLUS v1.6a
Reports

• System Parameters - a print out of the current settings for

system parameters
• Print User Group - A list of active user groups and the
parameters that each assigns to a card
• Lock Data - record of section, zone, building assigned to
each lock
• Events by lock - a list of most recent events in a certain
lock. Number of stored events depends on lock type and
manufacturing date.

4.1.1 Generating a Report

To generate a report:
1. Type a master or MOD password.
• If an MOD password was used, press Escape three
times to go to the main menu, then press 2.
• If a master password was used, press 2 to select
Reports from the main menu.
2. Make sure the printer is connected to the appropriate port of
the encoder base (25 pin, parallel port).
3. Select the report. Employees with MOD passwords can only
generate the four event reports. Employees with master
passwords can generate all reports. To select a report, press
the numeral key corresponding to the report name (or use
arrow keys to move the cursor to the desired report and then
press Enter).

Reports available under master passwords Reports available under MOD passwords

4. Specify date and time. You can specify a start and end date
VingCard 2100 PLUS v1.6a System Operation
Reports
and time (in 30 minute increments) of the events that you
want included in the report.

5. The system controller displays the name of the report being

printed and sends it to the printer. When it has finished
sending the report, it reverts to the report menu shown
above. Press Escape twice to return to the password menu.

4.1.2 Sample Reports

An event report sorted by room lists events for each room:
Date: 02/24/99 VC2100 System Page: 1
Events by Room
===========================================================================
Room Number Date Time Transaction
==========================================================================
102 09/26/99 22:20 Checked in Guest
09/27/99 09:30 Verify Guest Card
09/27/99 16:45 Checked in Guest
196 09/22/99 15:51 Checked in Guest
09/22/99 15:58 Removed Guest
197 09/22/99 15:59 Checked in Guest
200 09/25/99 08:00 Program Lock

This report shows check in, check out, verify and programming
events. It does not show events that are not related to specific
rooms (add employee key, make emergency key, change system
parameters, etc.).

Event Report Sorted by System Operator’s Identification

Number (SYSOP)
Date: 02/24/99 VC2100 System Page: 1
Events by SYSOP
================================================================================
Employee Number Date Time Transaction
================================================================================
2301 09/03/99 18:05 Checked in Guest
2501 09/01/99 22:33 Log System User Off
2501 09/02/99 03:36 Changed Employee
2501 09/02/99 10:26 Edit System Parameters
250 09/02/99 17:53 Changed Employee
9501 09/02/99 18:00 Checked in Guest
9501 09/02/99 18:02 Checked in Guest
9501 09/02/99 18:04 Checked in Guest

Use this report to monitor all activities by an operator.

System Operation VingCard 2100 PLUS v1.6a
Reports

Event Report Sorted by Date

Events below are sorted by date only. So the report is a list of
all system transactions in the order that they occurred:
Date: 02/25/99 VC2100 System Page: 1
Events by Date
=========================================================================
Date Time Room System Operator Event description
=========================================================================
09/01/99 22:33 34 Log System User Off
09/02/99 03:36 93 Changed Employee
09/02/99 10:26 34 Edit System Parameters
09/02/99 17:53 208 343 Changed Employee
09/02/99 18:00 113 52 Checked in Guest
09/02/99 18:02 243 52 Checked in Guest
09/02/99 18:04 276 52 Checked in Guest
09/02/99 18:05 301 52 Checked in Guest
09/02/99 18:07 101 52 Checked in Guest
09/02/99 18:07 214 52 Checked in Guest
09/02/99 18:08 277 52 Checked in Guest
09/02/99 18:09 269 52 Checked in Guest
09/02/99 18:12 111 52 Checked in Guest
09/03/99 07:59 343 Log System User On
09/03/99 08:00 104 343 Verify Guest Card
09/03/99 08:00 343 Changed Employee

Lock Events Report

After a record of lock transactions has been extracted from a
lock, event records can be printed to provide hard copy of
activity in a room. To print a readout the system controller must
be returned to its cradle in the encoder base and reconnected.
The events for the last lock that was interrogated by the system
controller will be transferred to the printer. The system
controller holds the events for one room only.

System controller time

Lock ID 32510 at time of readout
Readout time: 05/18/99 08:59
Lock time: 05/18/99 08:59

Start Event Number 1

Locklink Operation 05/17/99 14:45 Name:Operation OK
User Group:
Override: Info: Write
Repeated: Program loaded Issue Area:
End Event Number 1
Lock time at time of
Start Event Number 2
readout
Open/closed, valid card 05/17/99 15:07 User ID: 15
User Group: Guest
Override: Info: DB not overridden
Time that the
event occurred.
VingCard 2100 PLUS v1.6a System Operation
Reports
Repeated: Used once Issue Area: 1
End Event Number 2

Start Event Number 3

Opened/closed, valid card 05/17/99 16:00 User ID: 13054
User Group: Section 1
Override: Info: DB not overridden
Repeated: Used once Issue Area: Housekeeping
card used to
End Event Number 3
Start Event Number 4 open door
EMK used 05/18/99 07:00 Name:
User Group:
Override: Info:
Repeated: Used once Issue Area:

End Event Number 4

Start Event Number 5

Locklink Operation 05/17/99 14:45 Name:Operation OK
User Group:
Override: Info: Write
Repeated: Evt buff Issue Area:

Employees Report
An example of an Employees report is on the next page. The
report is sorted by employee identification number, the number
that you typed into the system when the employee was issued a
card or assigned a password. The report shows the user group
and password as well as the unique identity assigned to each
employee’s card. The report also shows whether the employee’s
card can operate common doors.
Date: 02/25/99 VingCard 2100 System Page: 1
Print Employees
------------------------------------------------------------------------------
Id Number User ID Password User Group Common Doors
------------------------------------------------------------------------------
2310 13065 9817 Front Desk No
2501 13051 6867 Front Desk No
9501 13350 9997 Master Yes
9663 13444 None Section 1 Yes
9724 13897 None Section 2 Yes
9888 14999 8363 Guest Only No
9889 15000 8357 Zone 1 Yes

Lock Data
The lock data report describes the section, zone and building
cards that operate each lock. An employee keycard assigned to
the respective section, zone, or building has access to the listed
door.
System Operation VingCard 2100 PLUS v1.6a
Reports

Date: 02/25/99 VingCard 2100 System Page: 1

Print Lock Data
Room Door Type Section Zone Building
------------------------------------------------------------------------------
101 Guest Section 1 Zone 1 Building 1
102 Guest Section 2 Zone 1 Building 1
103 Guest Section 3 Zone 1 Building 1
104 Guest Section 4 Zone 2 Building 1
105 Guest Section 5 Zone 2 Building 1
991 Service Section 1 Zone 1 Building 1
995 Service Common Yes Yes Yes
999 Global Common

User Groups
A User Group report describes the user groups that have been
activated. It lists the parameters assigned to all employee cards
in a user group.
Date: 02/25/99 VingCard 2100 System Page: 1
Print User Groups
----------------------------------------------------------------------------
User Area Duration Unlock System Deadbolt
Group Time Access Override
----------------------------------------------------------------------------
Section 1 Section 1 24 3 0 No
Section 2 Section 2 24 3 0 No
Section 3 Section 3 24 3 0 No
Section 4 Section 4 24 3 0 No
Section 5 Section 5 24 3 0 No
Section 6 Section 6 24 3 0 No
Section 7 Section 7 24 3 0 No
Section 8 Section 8 24 3 0 No
Section 9 Section 9 24 3 0 No
Section 10 Section 10 24 3 0 No
Zone 1 Zone 1 24 3 0 No
Zone 2 Zone 2 24 3 0 No
Zone 3 Zone 3 24 3 0 No
Zone 4 Zone 4 24 3 0 No
Building 1 Building 1 24 3 0 No
Building 2 Building 2 24 3 0 No
Master Master 24 24 3 No
Front De-sk None 0 0 1 No
MOD None 0 0 1 No
Guest Guest 0 3 0 No
Guest w/DBO Guest 8 3 0 Yes
HC Guest 8 7 0 No
HC w/DBO Guest 8 7 0 Yes

Keycards
The Events by Keycards report shows the date/time of the event
and identifies the system operator.
Date: 05/25/99 VC2100 System Page: 1
Events by KeyCards
(Wed 05/12/99 11:00 - Wed 05/12/99 16:00)
----------------------------------------------------------------------------------
Date Time Room/Empl# SYSOP Event Description User Id
VingCard 2100 PLUS v1.6a System Operation
Backing up the Database
----------------------------------------------------------------------------------
05/12/99 11:52 2553 1235 Add Employee 13052
05/12/99 12:24 110 1235 Add Employee 13053
05/12/99 12:47 0 1235 Made Lockout Card 13054
05/12/99 12:55 122 1230 Checked in Guest 13053
05/12/99 13:02 157 1230 Checked in Guest 13053
05/12/99 12:25 135 1230 Checked in Guest 13053
05/12/99 12:33 188 1230 Checked in Guest 13053
05/12/99 12:40 127 1230 Checked in Guest 13053
05/12/99 13:58 0 1235 Made Lockout Card 13055
05/12/99 14:02 2553 1235 Changed Employee 13056
05/12/99 14:35 2589 1235 Changed Employee 13057
05/12/99 14:44 2589 1235 Add Employee 13058
05/12/99 15:52 0 1235 Made Backup Card 13059

4.2 Backing up the Database

The backup command allows you to maintain a backup of the

system data. During normal operation of the 2100 PLUS, every
time that any command is completed, the System Controller
automatically copies the revised data to the memory card. If the
SC were to fail, you would be able to remove the memory card,
insert it into a new SC, select the restore command and have a
copy of the database exactly as it was prior to system failure.

You should also regularly perform a manual backup of the data

files to a backup memory card so that you have an extra copy of
the database in the event of an emergency. Each 2100 PLUS
system is delivered with a spare memory card for this purpose.

Only personnel with master passwords can perform system

backups.
To backup system data to the memory card:
1. Use a master password to enter the program.
2. Press 5 to select Backup Database from main menu options.
3. When the system is ready, you will be prompted to ‘Remove
Database card’. Press the release button on the side of the
system controller to release the card; then pull the card out of
the slot.
4. You will now be prompted to ‘Insert Backup Card’. Gently
insert this card into the slot.
System Operation VingCard 2100 PLUS v1.6a
Restoring a Database Backup

Note: The backup card must be DOS formatted – as delivered by

Vingcard. Before backup, the card can either be empty or contain
an old copy of the database (which will then be overwritten).

5. The system now writes the data to the backup card. When it
is completed you will be prompted to ‘Remove Backup
Card’. Remove the card.
6. You will now be prompted to ‘Insert Database Card’. Insert
the original card back into the slot.
7. Press Enter when prompted.
8. You may now log back into the system.
9. Store the backup card in a safe place.

4.3 Restoring a Database Backup

Caution: The restore command overwrites data in the system

controller with data from a memory card.
The data on a backup card can be transferred to the system
controller in the event that the unit is replaced or repaired. If
the backup is a recent one, the complete database can be
transferred without much effect on the system’s ability to verify
cards.
To restore the system data from the memory card:
1. Use a master password to enter the program.
2. Press 4 to select Restore Database from main menu options.
3. When the system is ready, you will be prompted to ‘Remove
Database card’. Press the release button on the side of the
system controller to release the card; then pull the card out of
the slot.
4. You will now be prompted to ‘Insert Backup Card’. Insert a
backup card containing a valid, backed up copy of the
database.
5. The system now reads the data from the backup card. When
it is completed you will be prompted to ‘Remove Backup
Card’. Remove the card.
6. You will now be prompted to ‘Insert Database Card’. Insert
VingCard 2100 PLUS v1.6a System Operation
Converting Old Versions of the Database
the original card back into the slot.
7. The system now writes the data to the system memory card
Press Enter when prompted.
8. You may now log back into the system.

4.4 Converting Old Versions of the Database

The 2100 PLUS system can automatically convert all older

versions of 2100 and 2100 PLUS databases. This allows
existing 2100 and 2100 PLUS installations to be efficiently
upgraded to the new system.

To convert an old 2100 or 2100 PLUS database:

1. Insert the memory card containing the old database into the
SC. If you have more than one SC, use the one that you wish
to become the Server.
2. The system now reads the data from the old card and
converts it to the new format. When it is completed you will
be prompted to ‘Insert a new, formatted memory card to
store updated database’. Remove the old card and then
gently insert the new card into the slot.
Note: The new card must be DOS formatted – as delivered by Vingcard.

3. Press Enter.
4. The system now writes the new format database to the
memory card. When it is ready, a confirmation message is
displayed.
5. Press Enter.
6. You may now log into the system.
System Operation VingCard 2100 PLUS v1.6a
Setting Date and Time

4.5 Setting Date and Time

Because the VC2100 PLUS is a time-based system, it is
extremely important to maintain synchronism between the
System Controller and the locks. Only persons with master
passwords have access to the set time command.
If you have two system controllers in use, the client SC
synchronizes its time and date with the server SC upon boot-up
and each time someone logs in, so the two SCs are always
sychronized.
Note: When you set the time or change it, always use the server SC. After
date and/or time is changed, you must log out of the client SC and
back in to synchronize it with the server.

To set date and/or time:

1. Type a master password and press Enter.
2. Press 5 to select Set Date and Time from the main menu.
3. Press Enter to accept the data displayed in each field. Use
arrow keys to change a field:
• Year - If the displayed year is incorrect, press the up or
down arrows to display the correct year. When the year
is correct, press Enter. (The month field appears.)
• Month - Display the correct month by pressing the
up/down arrows. When the correct month is displayed,
press Enter. (The day field appears.)
• Day - Use up and down arrows to select the day. Then
press Enter. (The hour field appears beneath the label,
time.)
• Hour - Use the arrow keys to select the hour. Then press
Enter. (The minute field appears beneath the hour.)
• Minute - Use arrow keys to select the minute. Then press
Enter.
• Second - Set the second, then press Enter.
4. Press Enter, when the Completed message appears, to
return to the main menu
5. Press Escape to revert to the password display.
VingCard 2100 PLUS v1.6a System Operation
Communicating with Locks
Note: At the beginning of each new year the System Controller computes
the start and stop dates for daylight saving time. The first time a
master password is used in a new year, the system controller
displays a message showing the computed dates. To accept the
dates press Enter three times. To change a date, move to the field
that you want to change and use the arrow keys to display the
correct start or stop date. Press Clear when the cursor is on the
start date if you do not observe Daylight Saving Time.

4.6 Communicating with Locks

The system controller plays a dual role in the VC2100 PLUS
system. It is the computer that controls system operations. It is
also a locklink, a device used to program doors and to retrieve a
lock’s event record. When attached to the encoder base, the
system controller is the system’s central processing unit. When
a user enters Locklink mode, removes the SC from the encoder
base and attaches a contact card, the SC becomes a locklink.
Any SC can be used as a locklink, but wherever possible a client
SC should be used, leaving the server free to continue issuing
keys etc.
The locklink is used to:
• Transfer program information to a lock
• Interrogate a lock, obtaining a list of the lock’s most
recent events
• View Lock Events - display the lock events, one at a time,
on the System Controller
• Unlock a door - the system controller can be used to
unlock a door if a lock’s control module fails to operate
• Set lock time - set the lock time equal to the locklink
To enter Locklink mode:
1. Type an MOD or master password. If you typed an MOD
password, press Escape three times to exit to the Main Menu.
2. Press 3 to select Locklink.
3. Press 1 to enter the locklink mode or 0 to go back
to the Main Menu.
4. You will be prompted to disconnect the System
unit. Disconnect the SC and press Enter.
System Operation VingCard 2100 PLUS v1.6a
Communicating with Locks

LOCKLINK MENU
5. Press 6 to select Set Contact Card and check that
1 Program Lock the Contact Card setting is correct for the type of
2 Read Lock Events
3 View Lock events locks you will be using. There are 2 settings,
4 Unlock Door ‘Classic’ and ‘Presidio / Da Vinci’.
5 Set Lock Time
6 Set Contact Card
7 Exit LockLink Mode

Select the appropriate type using the arrow keys

SET CONTACT CARD
than press Enter.
Type : Classic
Note that you can also set contact card type by
selecting ‘7’ (System) the ‘5’ from the 2100 Main
Menu. The value entered from the System Menu is
the ‘default’ setting and should be set to match all /
the majority of your locks. If you change the value
from within the Locklink menu, then when you exit
Locklink mode, the default setting is re-applied.
6. Now Select the desired option from the Locklink
menu. See sections 4.6.1 through 4.6.4. To exit the
locklink mode, see 4.6.5.

4.6.1 Programming Locks

Program a lock:
• at startup
• to institute software upgrades
• to change lock time if the event report shows a time
discrepancy
• to change a lock’s room number
• if the lock went into Low Battery Safety Mode (replace
batteries first)
To program a lock:
VingCard 2100 PLUS v1.6a System Operation
Communicating with Locks
1. Disconnect the system
controller from the encoder
base and connect the
appropriate contact card.

LOCKLINK MENU
1 Program Lock
2 Read Lock Events
3 View Lock events
4 Unlock Door
5 Set Lock Time
6 Set Contact Card
7 Exit Locklink Mode

2. Press 1 to select Program Lock.

3. Type the room number for the lock you want to program and
press Enter.
4. Insert the contact card into the lock.
5. Remove the card when the system controller
instructs you to do so.

6. Re-insert the card at the controller’s instruction. (follow the

controller’s instructions for removing and inserting the card.)
7. Remove the card and press Enter when the controller
displays the message, COMPLETED. Press ENTER to
Continue. Then exit the locklink mode, see 4.6.5.
System Operation VingCard 2100 PLUS v1.6a
Communicating with Locks

4.6.2 Reading Lock Events

The lock’s event record can be retrieved from the lock and
transferred to the system controller using the contact card. After
events have been read, the following details of each event can
be viewed on the display or printed.
• Event number- a sequential event number. Event 1 is the
oldest event
• Event type: Opened/closed for valid card, EMK, Locklink
operation, etc.
• Event time
• User group of the card used to unlock the door
• User ID (the number that you assigned to the employee)
• Deadbolt overridden
• Used once (only once within a 5 minute interval) or
repeated
• Card issue area number
• A lock was reprogrammed to reset Low Battery Safety
Mode
To transfer a lock’s event record to the system controller:
1. Disconnect the system controller from the encoder, connect a
contact card and enter the locklink mode.
2. Press 2 to select Read Lock Events, from the Locklink menu.
3. Insert the contact card into the lock.
4. Remove the card when the system controller displays the
message that the process is completed and press Enter.
The System Controller will go to the Locklink menu. Return the
controller to the encoder base and exit the locklink mode in
order to print the report.
VingCard 2100 PLUS v1.6a System Operation
Communicating with Locks

4.6.3 Viewing an Event Record

The system controller displays one event at a time for the last
lock that was interrogated by the locklink. To view the events:
1. Select View Lock Events from the Locklink menu.

VIEW LOCK EVENTS

2. Press the up arrow to view the
Room ID: 101 next event. Press Escape to exit.
Mode B
Time: 11-03-99 13:24
1 of 95
Locklink Operation Locklink was used to program a
11/03/99
User Group:
08:25
door.
Name: Operation OK
Info: Write
Override:
Repeated: Program
Issue Area:

VIEW LOCK EVENTS

3. Press the up arrow to view the
Room ID: 101 previous event. Press down arrow
Mode B
Time: 11-03-99 13:24 to return to the first event (the
2of 95
Open/closed, valid card
most recent lock event). Press
11/03/99 08:33 Escape to exit.
User Group: Guest
User ID: 1111
Info: DB not overridden Guest entered room at 8:33 AM.
Override:
Repeated: Used Once
Issue Area: 1

VIEW LOCK EVENTS

4. Press the down arrow to view the
Room ID: 101 previous event. Press up arrow to
Mode B
Time: 11-03-99 return to the second event. Press
13:24
3 of 95
Escape to exit.
Open/closed, valid card
11/03/99 08:47
User Group: Section 1
User ID: 1012 A housekeeper entered the room
Info: DB not overridden
Override:
at 8:47 AM.
Repeated: Used Once
Issue Area: 1
System Operation VingCard 2100 PLUS v1.6a
Communicating with Locks

4.6.4 Unlocking a Door

The system controller can be used to unlock a door, if the door
does not respond to cards. Using the contact card (with
connections for a battery pack), the door can be unlocked even
if batteries have been drained or connection between the lock’s
batteries and the control module has been severed.
To unlock a door using the system controller:

1
LOCKLINK MENU
Program Lock
1. Press 5 to select Unlock Door.
2 Read Lock Events
3 View Lock events
4 Unlock Door
5 Set Lock Time
6 Set Contact Card
7 Exit Locklink Mode

2. Type the room number and press Enter.

3. Insert the contact card into the door and

press Enter again.

Use a battery powered contact card when

cards don’t operate the lock, and the lock
never emits either audible or visual signals.
4. Wait until the door unlocks (green signal) and the system
controller displays the message:
COMPLETED !
Press ENTER to Continue
Then press Enter.
The system controller returns to step 2. Repeat steps 2 through 4
to unlock another door. Press Escape to exit to the Locklink
menu. Return the controller to the encoder base and exit the
locklink mode when done.
VingCard 2100 PLUS v1.6a System Operation
Communicating with Locks

4.6.5 Setting Lock Time

The system controller can be used to set the time in the lock
only. The time set in the lock is the Locklink time.
To set the Locklink time in the lock:
1. Disconnect the system controller from the encoder, connect a
contact card and enter the locklink mode.
2. Press 6 to select Set Lock Time, from the Locklink menu.
3. Insert the contact card into the lock.
4. Remove the card when the system controller displays the
message that the process is completed and press Enter.
The System Controller will go the Locklink menu. Return the
controller to the encoder base and exit the locklink mode when
done.
Note: It is strongly advised that the Set Lock Time is performed once a
year for all the locks in the property. In this way you will increase
the accuracy of the system.

4.6.6 Exiting Locklink Mode

To have access to the rest of the system, you have to reconnect
the system controller and exit the locklink mode.
To exit locklink mode:
1. Reconnect the SC to the encoder base.
2. In the Locklink menu, press 6 to select Exit
Locklink mode.
3. Press 1 to exit to the password screen and
press 0 to go back to the Locklink menu.
VingCard 2100 PLUS v1.6a System Controller
Booting the System Controller (First Time)

5. System Controller
Before turning the system on for the first time, make sure that
each system controller has batteries in it or that it is connected
to the external power. If you are using both a server and a client
unit, check the cable between them.

5.1 Booting the System Controller (First Time)

When you press the power button and turn the system on for the
first time, the system controller can display one of two
windows.

2100 PLUS 2100 PLUS

CONDO \ POS NO DATABASE

Type 2100 and press ENTER. If you see this window at the server SC,
Use 2100 password until you have the memory card is not installed. Insert
set up the system and added one the card until the button on the right side
master employee. Then remove of the unit pops out. Then RESET the
employee 2100. SC (see 5.2.3). The screen at left should
appear. If you see this window at the
Note that the CONDO/POS line client SC, check the network cable to the
will depend on the detail of the server. When you think the cable is OK,
system installed. The line may be try and log in. If this does not work,
blank. RESET the client SC. If the system still
does not work, check and optionally
RESET the server SC too (if the card is
out, for example).
System Controller VingCard 2100 PLUS v1.6a
Power Switch Functions

5.2 Power Switch Functions

The function of the power switch depends on the state of the
system controller and the length of time that the switch is held
down. The following operations are performed by the power
switch:
 Power ON  RESET the system controller
 SUSPEND operation  Power OFF
 RESUME operation (Return from suspend)

System Controller is Press Power Result

button for
OFF 1 Second Turns unit ON
SUSPENDED 1 Second RESUMES operation
ON 1 Second SUSPENDS
operation
ON 3 Seconds RESETS unit11
ON more than 3 Turns unit OFF
seconds

5.2.1 SUSPEND
Suspend is a power conservation mode. When the system
controller enters this state, the display is blank. The VC2100
PLUS program is still running and remains at the last menu you
used. The system controller suspends automatically when it is
operating from batteries and a time-out limit (three minutes) is
exceeded. The controller will not go into the suspend mode
automatically if it is connected to the power supply.
You can place the system controller in the suspend mode by
pressing and immediately releasing the power button. The
system controller clears the screen and displays the message
“SUSPENDING.” The screen blanks, but the system
controller is still ON. There is no other indication that the

11 After a reset, you do not have to remove the card before you start the system again.
VingCard 2100 PLUS v1.6a System Controller
Power Switch Functions

controller is in the suspend mode. The unit appears to be off.

When the system is suspended, no entries at the keypad are
accepted. If you are in doubt about whether the system
controller is in the suspend mode or turned off, momentarily
press the POWER button. If the unit was suspended, the
VC2100 PLUS system will continue just as you had left it. If
the unit was OFF, the system controller will reboot.

5.2.2 RESUME (exiting the suspend mode)

While the system controller is in SUSPEND mode, pressing the
Power button will restore the VC2100 PLUS program to the
point at which it was suspended. The screen will display
“RESUMING - PLEASE WAIT” for about three seconds. Then
the system controller will display a VC2100 PLUS menu
exactly as it was prior to suspending operation. (Serial port
functions do not operate during the suspend mode.)

5.2.3 RESET
While the unit is ON, pressing the Power switch for three
seconds will force a system reset (warm boot).
Press and hold the power switch until the suspend
message illustrated at left disappears. Then release
the power button. The system has a real time clock, so
you do not lose time and date when you turn the
system off.

Warning: If you continue to hold the power button after the screen
disappears, the system controller will power off completely.

5.2.4 Power off

Pressing power switch for an extended time (past the RESET
warning) will power the unit off entirely. The system has a real
time clock, so when you turn the system controller back on,
there is no need to set the time and date again.
System Controller VingCard 2100 PLUS v1.6a
Indicators and Messages

5.2.5 Cold Booting

When you press the power button and turn the system on, the
system controller can display one of two windows.

2100 PLUS 2100 PLUS

CONDO \ POS NO DATABASE

Type your password and press If you see this window at the server SC,
ENTER. the memory card is not installed. Insert
the card until the button on the right side
of the unit pops out. Then RESET the
SC (see 5.2.3). The screen at left should
appear. If you see this window at the
client SC, check the network cable to the
server. When you think the cable is OK,
try and log in. If this does not work,
RESET the client SC. If the system still
does not work, check and optionally
RESET the server SC too (if the card is
out, for example).

5.3 Indicators and Messages

Two visual indicators show
the state of the unit’s power Charge Indicator
Low Battery Indicator

supplies. The unit emits a

Power/Resume

single audible tone following

the execution of various
commands. When you hear a
tone, note the verbal warning
written on the system
controller’s screen.
Five rapid beeps indicate a time-out after a swipe card command
VingCard 2100 PLUS v1.6a System Controller

is sent to the encoder base. If you swiped a card, check the

screen to see if it displays the time-out message. If it does,
check the cable to the encoder base for proper connections.

5.3.1 Low Bat

When the batteries need to be changed, the LOW BAT indicator
flashes at a rate of once per second. When the batteries have
discharged to a point where they cannot sustain continued
operation, the indicator remains on continuously. Turn the unit
off immediately and change the batteries.
To change the batteries:
1. Log off.
2. Turn the SC off (or connect external power direct to the SC)
3. Replace the batteries.
4. Reboot the SC (or remove external power).
5. Log back on the client SC, if necessary.
Note: Whenever you power off the server SC, make sure that you have logged
off the client SC first.

The following chart summarizes the system controller’s

indicators:
Indicator Name Indication Meaning

Charge (VISUAL) On steadily The unit is operating from external power supply.
LOW BAT (VISUAL) Flashing (1/second) Batteries need to be changed.
On steadily Batteries are discharged. Turn off the unit and replace the
batteries.
AUDIBLE SIGNAL 5 rapid beeps Encoder time-out.

5.4 Power Supply

The system controller is powered by the encoder base, which is
connected to a power supply. The power supply can be
disconnected from the encoder base and connected directly to
the power input on the system controller when the controller is
not attached to the encoder base. However, the system
System Controller VingCard 2100 PLUS v1.6a
Batteries

controller also can operate using its internal batteries when it is

not connected to the power source and it is being used as a
locklink. At all other times leave the system controller
connected to the encoder base or the power supply provided
with it.

5.5 Batteries
The system controller uses standard AAA size alkaline batteries
which can be bought from any supermarket (e.g. Eveready
Energizer, Duracell Alkaline or Ultra, Rayovac Maximum).
Zinc-Carbon batteries are not recommended.
When external power is applied to the SC (through the power
jack or the encoder base), the SC uses it instead of the batteries,
thereby extending the battery life as much as possible.
The system controller has no recharging capabilities and the
power system is completely safe: since there is no charge path
to the batteries, battery power cannot leak out and external
power cannot reach, and damage, the batteries.
VingCard 2100 PLUS v1.6a System Controller
Memory Cards

5.6 Memory Cards

Memory cards store the system data. RAM (random access
memory) cards are powered by batteries. Some RAM cards
have an arrow on top of the card, pointing in the direction of
card insertion. A write protect switch is at the end of the card
which is not inserted into the drive. The write protect switch
must be set in the unprotected mode for use in the system
controller. The system controller writes to the card after each
transaction.
A RAM card has a two-year (approximate) battery life if not
installed in the system controller. When the RAM card is
inserted, it uses the system controller’s power supply. If a RAM
card’s battery is low, all information on the card will be lost.
The system controller will not be able to read from or write to
the card. When the system is booted, or following any
transaction, the system controller will display the message, Card
Battery Low, after the charge has dropped below an acceptable
level. A memory card with battery will have to be inserted into
the drive or the battery will have to be replaced before the
system will be able to read and write to the card.
Every system transaction is written to memory and also to the
memory (RAM) card. Since the database on the card is
constantly updated, frequent backups are not necessary.
However, it is still desirable to perform a manual backup of data
at least once daily on a different card than the one which
permanently resides in the drive.
The memory card must be present in order to boot the system.

5.7 Eject Button

The eject button pops out when a memory card is inserted.
Press the button to eject a card.
System Controller VingCard 2100 PLUS v1.6a
Connections

5.8 Connections
System Controller
After locks have been programmed, the system controller
should be returned to its cradle in the encoder base. Unplug the
contact card and replace it with the modular RJ-11 in the
encoder base.

Two connections are required to fit the

controller into the encoder base. They
are both located in the base of the SC.
The RJ-11 jack connects the SC to the
encoder base and the Mini DIN
Connect power supply here connector makes the network
Connect the Mini when the SC must operate stand-alone
DIN connector here (no power from encoder base) connection.
for extended periods
Connect the RJ-11 Jack here If the system controller is not plugged
into the encoder base, connect power
directly to it using the round power port
at the base of the unit.
Normally, however, the power supply
will remain connected to the encoder.
The SC will only be removed to program
doors.

Encoder Base
Three communication ports are located on the back of the
encoder base. The nine-pin port is for serial communication
with a property management system (PMS). The 25 pin port is
for parallel printer communication. The RJ45 modular jack is
for the network connection.
When you return the system controller to the encoder base,
connect the power supply to the base before plugging in the RJ-
11 jack. If you apply power to the base when the system
controller is already connected, the unit will poll for PMS on
power up. Polling stops automatically after one minute, but you
can abort polling at any time by pressing the Escape key.
VingCard 2100 PLUS v1.6a System Controller
Troubleshooting

5.9 Troubleshooting
This section details what to do in the event of problems with a
system controller.

5.9.1 Server SC
If you experience operational problems at the server SC, carry
out the following steps, stopping when the problem is cleared.
1. Check the memory card is correctly inserted.
2. Check the PMS/printer connections (if the problem concerns
PMS or printing).
3. RESET the server SC.

5.9.2 Client SC
If you experience operational problems at the client SC, carry
out the following steps, stopping when the problem is cleared.
1. Check network cable connection to the server SC.
2. Check the PMS/printer connections (if the problem concerns
PMS or printing)
3. RESET the client SC.
4. Check the memory card is correctly inserted at the server SC.
5. RESET the server SC.
System Controller VingCard 2100 PLUS v1.6a
Troubleshooting
VingCard 2100 PLUS v1.6a Lockset
Electronic Controls

6. Lockset
This Chapter describes the 2100 Classic Lockset.
The 2100 System can also be used with Presidio or Da Vinci
Locks. Please refer to separate Lock documentation for details of
these lock types.

The 2100 Classic lock consists of five

sub-assemblies:
 lockcase
 inside escutcheon
 outside escutcheon
 cylinder (optional)
 electronic control modules
A door locks automatically when it
closes and the latch bolt extends into
the strike. The latchbolt is always
extended unless a handle is held down
to retract it.
A door can be unlocked by insertion
and retraction of a valid keycard. The
reader module sends the card’s code to
the control module (CM). The CM Standard VC2100 Lockset

sends an unlocking pulse to the lock

motor. Then the door can be opened
by depressing the outside handle. At
the end of the unlock period,13 the CM
sends a locking pulse to the lock
motor.

13 Unlock time is written on the card. Only two durations are available when a guest checks in. The front
desk agent either assigns a Guest or HC user group to determine how long the door remains unlocked.

105
Lockset VingCard 2100 PLUS v1.6a
Electronic Controls

Once inside the room, the guest can extend the deadbolt for added
security and privacy. Rotate the top of the thumb turn
approximately 45 degrees toward the door’s hinges to extend the
deadbolt. To retract the deadbolt and exit, depress the handle. The
inside handle retracts both the deadbolt and the latch bolt. Retract
the deadbolt without opening the door by returning the thumb turn
to the vertical position.
The VC2100 system can be configured to allow some cards to
“override” the deadbolt. When a card has deadbolt override
(DBO) assigned to it, both the deadbolt and latch bolt will be
retracted when the handle is depressed after the card is used. If no
deadbolt override is assigned and the deadbolt is extended, the
indicator on the outside escutcheon flashes yellow when the card is
inserted.
A metal EMK key, which operates the cylinder14 overrides the
deadbolt. If the deadbolt is thrown, turn the key 360 degrees to
retract the deadbolt, then turn an additional 120 degrees to retract
the latch. (If the deadbolt isn’t thrown, it is only necessary to turn
the key 120 degrees to retract the latch.) Only a metal key can
extend a deadbolt from outside a room. When the door is
deadbolted, you can open the door from the outside with the
emergency key (EMK) or a keycard with override capability.
A new guest card automatically locks out the keycard of the
previous guest. When the card is issued, the system writes the
present time onto the card. Guests who share a room are checked
in by assigning the same start time to their cards. Up to five guests
can share a room. A card with a later start time locks out or
overrides an earlier card.
A green/red/yellow LED communicates the lock’s status to the user
according to the following table:
Function Appropriate user response LED
low battery warning Replace battery pack 3 yellow flashes
low battery safety mode Replace battery pack and reprogram 3 red flashes when
door. keycard is inserted
guest privacy Deadbolt thrown. Issue DBO card yellow
access granted Depress handle and open door green

14 Cylinders are not available with 2100s/50 locksets.

106
VingCard 2100 PLUS v1.6a Lockset
Electronic Controls

lock-out Guest or employee is locked out 1 green flash

undo lock-out Guest or employee access is restored 3 green flashes
misread/wrong card read out 1. Reinsert card. 2. Reissue card. red
lock communication OK green
locklink error Try locklink operation again red
programming card accepted Lock will now accept valid keycard green

107
Lockset VingCard 2100 PLUS v1.6a
Electronic Controls

6.1 Electronic Controls

Electronic components read and process the magnetic information on a
card and control the lockset’s mechanical operation. Standard ANSI and
Euro locksets consist of four electronic modules: the control module, on
the inside escutcheon; the reader module, on the outside escutcheon; the
battery pack; and the lock motor assembly.
The VC2100s/50 conversion kit combines the reader and control modules
in one lock control unit (LCU). All conversion electronic components are
on the outside escutcheon. Only the outside escutcheon must be replaced
when a 1050 lockset is upgraded to a 2100 system.

6.1.1 The Control Module (CM) and the Reader Module (RM)
The control module is a micro-computer
attached to the inside escutcheon. After
being programmed by the system
controller, a control module sends an
unlock command to the door in response
to correctly coded keycards inserted in the
reader module (RM). A control module
can be reprogrammed at any time.
The RM is an insert type magnetic reader
on the outside escutcheon. The cable from
the RM is connected to a cable from the
CM.

108
VingCard 2100 PLUS v1.6a Lockset
Electronic Controls

RM Technical Data: I2C-CONNECTOR

Read speed 100 - 1000 mm/s

Magnetic head life time: 300000 operations
Head to card force: 1N
Operating temperature: 0 - 40°C
Humidity: non condensing
Storage temperature: -20 - 40°C15 BATTERY CONNECTOR

CM/RM Environmental Data: LOCK CASE CONNECTOR

CM Operating Temperature
Inside room temperature ranges:
Outside room temperature ranges:
Maximum differential (outside temperature to
inside:

6.1.2 LCU
The lock control unit is included as a component on the outside
escutcheon in the 2100s/50 conversion kit. Incorporating both reader and
controller in one device, the LCU is also used as the reader/controller for
remote readers and extended access controllers.
Technical data:
Read speed 100 - 1000 mm/s
Magnetic head life time: 300,000 operations
Head to card force: 1N
Operating temperature: 0 - 40°C
Humidity: non condensing
Storage temperature: -20 - 40°C16

15 at temperatures above 20°C disconnect the battery for storage.

16 At temperatures above 20°C, disconnect both internal and external battery for storage. Otherwise battery
life could be reduced.

109
Lockset VingCard 2100 PLUS v1.6a
Electronic Controls

6.1.3 Lock Motor Assembly

The lock motor disengages the locking
mechanism when an unlocking pulse is
received from the controlling device (an
RM or an LCU). When the locking
mechanism disengages the locking hub
in the lockcase, the operator can depress
the outside handle to obtain access to the
room. After the end of the unlock
period, the lockmotor engages the
locking mechanism again, preventing
rotation of the outside handle.
The lock motor assembly includes the
deadbolt sensor. This switch detects the
position of the deadbolt. The control
module senses the deadbolt’s position
via this switch.
If the deadbolt is extended, the control
module will only send an unlocking
pulse if the reader detects deadbolt
override capability on the card.

A cylinder switch is part of the lock motor assembly. The cylinder switch
detects use of a metal key to unlock a door. Use of the key is recorded as
an event for the event report. Since VC2100s/50 locksets do not have
cylinders, their lockmotor assemblies do no have cylinder switches.
The lockmotor assembly is housed in the mortise lockcase. In the
VC2100s/50 conversion kit, the lockmotor assembly is enclosed in the
escutcheon lockcase. (See parts list).

6.1.4 Battery Pack

All electronic components in the lockset receive power from a nine-volt
battery pack (six, 1.5 volt, alkaline, AA cells). The battery cartridge
permits simple and rapid replacement of the batteries. The battery pack
of a standard VC2100 lockset can be replaced by removing the black
cover on the inside escutcheon. The inside and outside escutcheons must

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VingCard 2100 PLUS v1.6a Lockset
Electronic Controls

be removed to replace batteries of the VC2100s/50 lockset.

When the supply voltage falls below an acceptable level, the reader
displays a visual warning (three yellow flashes) if an employee card is
inserted. The first time the lock signals this warning, the battery pack has
a remaining life of approximately three months before it will no longer
operate the lock.
The Low Battery Safety Mode feature will display 3 red flashes when the
battery is critically low and a keycard is inserted in the lock. This feature
prevents a lock from inadvertantly remaining unlocked in situations
where the door is opened and the battery is too weak to relock the door.
NOTE: Once the door has entered Low Battery Safety Mode, it will need
to be reprogrammed after the batteries are replaced.

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Lockset VingCard 2100 PLUS v1.6a
Mechanical Components

6.2 Mechanical Components

6.2.1 Lockcase
The lockcase houses the latch, deadbolt, and the lock motor. The latch
bolt retracts any time an inside handle is depressed and can be retracted
by depression of the outdoor handle when power from the control module
to the motor disengages the locking mechanism. A panic release feature
automatically retracts the deadbolt when the inside handle is depressed.
The cylinder can be used to extend or retract the deadbolt and the latch.
Two types of lockcases are available: ANSI standard and EURO
standard. The ANSI standard lockcase is shown at left in the following
diagram. The EURO is at right.

These standard locksets include the lockmotor assembly. VC2100s/50

locksets use the VC1050 model lockcase that is already in the door. All
electronic components, including the lockmotor assembly, are housed in
the outside escutcheon.

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Mechanical Components

6.2.2 Cylinder
The optional17 mechanical cylinder is operated by a metal key. The
emergency key (EMK) overrides the deadbolt at any door in the hotel.
Only the emergency key can be used to extend a deadbolt from outside
the room. The cylinder is recodable. If a property’s metal emergency key
should be lost or otherwise compromised, the cylinder can be recoded up
to two times for a new emergency key without requiring replacement.

6.2.3 Escutcheons
VC2100 Lockset
The inside escutcheon and door
handle assembly includes a Ba ttery Co ver
Outsid e esc utc heo n

covered battery pack18, inside

handle with handle retainer
unit19, the control module, and
the deadbolt thumb turn, which
allows the guest to lock (or Thum b Turn
unlock) the deadbolt for
additional safety or privacy Cylind er

when the room is occupied.

Insid e Esc utc heo n
The outside escutcheon includes
the reader module and the VC2100 Lo c kse t
outside handle.

17 VC2100s/50 lockset cannot have a cylinder.

18 Battery pack is on the outside escutcheon of the VC2100s/50 lockset.
19 ANSI lockcase only

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Mechanical Components

VC2100s/50
Outside escutcheon
The inside escutcheon and door Code cover

handle assembly consists of the

inside handle with handle
retainer unit20, and the deadbolt
thumb turn, which allows the
guest to lock (or unlock) the Thumb Turn

deadbolt for additional safety or

privacy when the room is
occupied.
Inside Escutcheon
The inside escutcheon must be
removed for conversion of a
VC1050, but it will be re- VC2100s/50

installed.

Only the outside escutcheon (and indicator spindle) is replaced during an

upgrade from a VC1050 to a VC2100/s50 lock. The outside escutcheon
includes the LCU, outside handle, battery pack and the 1050 conversion
lockcase.

20 The inside escutcheon is not included in the installation package (as a rule). Use the inside escutcheon
which you removed.

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VingCard 2100 PLUS v1.5 The Lockset
Installation

6.3 Installation
The following instructions are for installation of VC2100 locksets. For
instructions to convert locksets from VC1050 to VC2100s/50, see the
separate publication: VingCard 1050 to Mag Stripe Lock Conversion.
Prior to lock installation, doors must be milled and drilled according to
lock installation template.

Note: When installing, align all parts properly so that they can move
freely. The lock will function without abnormal wear or
maintenance if it is properly installed. The cylinder, RM, and CM
must never be disassembled! These components consist of many
spring loaded parts and can only be assembled with special tools.
Lockset VingCard 2100 PLUS v1.5
Installation

To assemble a lockset on a properly prepared door:

1. Fit the lockcase into the door edge by
inserting the upper end and then lower end
(take care to avoid damage to cables).
Install the lockcase with the deadbolt
retracted.

2. Fasten the lockcase screws.

Note: If the lockcase does not adjust to the door bevel:

The front plate is adjustable for beveled doors (ANSI

lockcases only). Loosen the bevel screws located on the
top and bottom of the lockcase, just behind the front plate.
Insert the lockcase into the cut out as instructed in step 1
and fasten the lockcase screws. Then adjust the lockcase
from the cylinder and RM cut outs until it is squarely
centered in the cutout (completely parallel to the door).
Remove the lockcase, tighten the bevel screws without
moving the front plate, then reinstall the lockcase.
3. Prepare outer escutcheon (cylinder side) by
screwing on the handle spindle. Tighten it down
until it stops, then loosen it 3/4 of a full turn.
(Make sure it is squared. It must match the square
hole in the lockcase.) Insert the spindles through
the door and lockcase. Make sure that the spindles
fit correctly in their positions in the lockcase. As
you slide the escutcheon into place, the two
bottom stand-offs should slide easily into the screw
holes. The two top standoffs should fit into the
cutout for the reader module.

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VingCard 2100 PLUS v1.5 The Lockset
Installation

4. Connect the lockcase cable and the

card reader cable to their respective
connectors in the control module.
Then slide the inside escutcheon onto
the spindles, while holding the handle
horizontally and making sure that the
thumb turn is vertical (with deadbolt
retracted).

Note: When batteries are connected to the RM, the lock will sound two
sets of three beeps. These beeps indicate that the connection is
good and that a lock program has been loaded into the CM. You
may hear only one set of three beeps from the RM, indicating that
the CM does not have a program loaded into it yet. Either signal is
acceptable.
5. Fasten inside and outside escutcheons with
the four escutcheon mounting screws. Wait
until you have installed the cylinder and
checked operation of the lockset before you
tighten down these screws.
6. (Projects with cylinders) Insert a turning key
into the cylinder and turn the cylinder
clockwise until flush with the outside
escutcheon. A turning key is a shortened key
included in the installation package. Make
sure the keyway is in the correct position by
checking the cam on the back of the cylinder.
In order to fit into the lockcase, the cam must
not extend outside the circumference of the
cylinder.
Lockset VingCard 2100 PLUS v1.5
Installation

7. (Projects with cylinders) Secure the cylinder

with set screw. (The set screw is accessible
through the front plate.) When tightened, the
set screw should fit snugly into a groove on
the side of the cylinder. The keyway will be
vertical. A special tool is required to install a
headless set screw. See the instructions
accompanying the set screw tool for
installation instructions.

8. Test operation of the lockset. Extend and retract the

deadbolt to detect binding. Use a metal key to retract the
latch (if applicable). Visually inspect the lock and make sure
the latch extends completely.
Make sure the auxiliary bolt works by holding it in with your
thumb then trying to depress the latch bolt. You should not
be able to depress the latch with the auxiliary latch retracted.
If binding is detected, loosen escutcheon screws and try
again. Then adjust alignment of the escutcheons as
necessary to make the lock work freely after all screws have
been tightened.
9. Tighten the four escutcheon mounting screws. The
escutcheons self-align.
10.Fasten the battery lid on inside escutcheon using the
hexagonal screwdriver turning clockwise.
11.(Projects with cylinders) Before closing the door, use the
emergency key to make sure that it operates both the latch
and the deadbolt.
12.After installing the strike, make sure all components are
properly aligned. Close the door and check operation from
inside the room.

6.3.1 Programming the Lock

The control module will not work until it has been programmed by the
system controller. See chapter 4.

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VingCard 2100 PLUS v1.6a Controls
Remote Controller

7. Controls
Three devices can be used with the VC2100 system to control
equipment that is not manufactured by VingCard Systems.
 Remote Controller (6866)
 Extended Access Controller (6870)
 Room Controller

7.1 Remote Controller

The remote reader controls locking
equipment which must be installed when
the VingCard mortise lockset cannot be
used. A remote controller could be
installed, for example, next to a glass door
at a pool or lobby door which is set up as a
global common door. Then connect the
output through a switch or a timer so that
the door remains open during the day
while at night only guests have access to
the hotel using their keycards. At a
parking lot gate the remote controller
could be programmed as a global common
door and all guests would have access to
the parking lot, during the time window
on their cards.
In addition to the features of a VingCard lockset, the remote
controller has functions for:
 Tampering
 Strike powered via relay
 Egress switch
 Alarm triggering and ATL (Anti Tail Gating) via door
switch
The remote controller can be surface mounted, where the entire
box is visible, or it can be recessed so that only 27 millimeters
extend beyond the wall or panel where it is installed. Recessed
installation requires a flange or trim.

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Controls VingCard 2100 PLUS v1.6a
Remote Controller

The controller is not battery powered. Cables must be

connected to the box from a 24 VAC/DC power source, and
cable from any unit to be controlled by the unit must also be
routed into the case.
The controller is contained in a heavy, metal housing. You
must remove the front (which includes the electronic controls)
in order to install the housing. To remove the electronic
control from the housing, insert a metal access key (included in
the controller package) and turn the key in a counter-clockwise
direction. The cover is fastened in place with a screw
mechanism and the key allows you to turn the screw. Once the
controller has been removed from the encasement, the housing
can be surface mounted by fastening the installation plate to
the wall and then attaching the remote controller’s housing to
the installation plate.
For recessed installation, use a remote controller with
flange attached. To install the unit in a wall or panel you
must cut a hole no less than 83 mm wide, 200 mm high.
The cavity behind the wall or panel must provide clearance
of 59 mm for the box depth and an additional space to route
cables into the back of the unit.

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VingCard 2100 PLUS v1.6a Controls
Remote Controller

86

83 63

200

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Controls VingCard 2100 PLUS v1.6a
Remote Controller

Tamper

Attach installation back plate

to wall.

After installing the metal housing, make connections before

inserting the remote controller into the housing. Do not insert
the controller at an angle (see above). Use the key provided
with the unit to turn (clockwise) until the remote controller is
locked in place in the installation box.
When the remote controller is installed on the surface of a
wall, a tamper switch is engaged. If the entire unit is removed
from the wall or if the controller is removed from the housing,
the tamper mode is activated. If you are installing the remote
controller housing inside a wall, make sure you install it so that
the activating bar remains depressed at all times.
The remote controller can be powered by either AC or DC
voltage. Select a voltage by positioning two jumpers. Jumpers
are located on the controller’s main board, which is on the
back of the cover (see below, left).

122
VingCard 2100 PLUS v1.6a Controls
Remote Controller

tamper switch

Position 1
24 V
X4
J1 and J2
X4
Position 2
12 V

cable to
jumper to LCU
interface board
in 6866 housing
jumper to LED

Use position 1, for input voltages of 10.8 VAC - 30 VAC or

for 15 VDC to 40 VDC. Use position 2 for power supplies
with an output of 1.8 VDC to 15 VDC. Do not use position 2
for AC input.
Terminals for connection of input and output are located on the
interface board, terminals 4 and 5 (above, right). If a DC
power supply is used connect positive to position 4.
Connect a VingCard heating unit for the remote reader to
output at 11 and 12 for sub-freezing applications of the remote
reader.
Following are diagrams for remote controller connections:

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Controls VingCard 2100 PLUS v1.6a
Remote Controller

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VingCard 2100 PLUS v1.6a Controls
Remote Controller

Two remote controllers can be connected to one load device for control of
entrance and exit:

125
Controls VingCard 2100 PLUS v1.6a
Remote Controller

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VingCard 2100 PLUS v1.6a Controls
Extended Access Controller

7.2 Extended Access Controller

The extended access reader is designed for use in elevators. When extended
access is enabled in system parameters, hotel agents will be able to activate
extended access on any guest’s card. Managers will be able to assign extended
access to each employee when they encode the employee’s card. The extended
access controller reads the extended access bit. If the card has the correct
facility code, a valid time window, and the extended access bit is valid, the
controller activates a relay that can be configured either as normally open or
normally closed.
The extended access controller is not designed for exterior or surface mount
applications. It is primarily for indoor applications. It is connected to the call
button circuit in an elevator.
Dimensions:
Min Min
Min 35 mm 35 mm
25 mm 45 mm 32.5 mm 32.5 mm 44 44
Min 85 mm

105
93.5 mm
Min 85 mm
93.5 mm

105

Side View Cutout Dimensions Front View

In some cases the elevator manufacturer will supply a programmable logic
controller (PLC) as an interface between the extended access controller and the
elevator.

127
Controls VingCard 2100 PLUS v1.6a
Extended Access Controller

Extended Access Reader as Elevator Control

Extended Access Control (MOC)
PLC Elevator electronics
Jumper position for normally closed relay

X3

COMMON IN

OUT 1

COMMON OUT

+
-

24 V
Power Supply

Use a 24 VDC power supply connected at terminals 17 (+) and 18 (-). The
illustration above shows connections if a PLC is used. If a PLC is not used, be
sure to provide a jumper between input voltage and one side of the output relay.

NOTE: The PLC board is not purchased from VingCard. It must be

purchased from another vendor.

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VingCard 2100 PLUS v1.6a Controls
Extended Access Controller

Set relay output one for either normally open or normally closed output.
Disregard the remaining 7 jumpers and output terminals. If no PLC is available
and the strike or other device controlled by the extended access reader receives
power from the same power supply that is used for the reader, connect a jumper
from terminal 17 to terminal 2.
Normally open: Relay contacts close when a valid keycard is used.
Normally closed: Relay contacts open when a valid keycard is used.

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Controls VingCard 2100 PLUS v1.6a
Room Controller

7.3 Room Controller

Use the room controller as an
inexpensive energy management
device. The room controller acts as a
switch for (120-240 VAC) electrical
circuits. A room controller could be
installed in a wall in lieu of a light
switch, for example. When a card is
present, the lights and/or air
conditioner work. When a card is not
present, the lights and/or air
conditioner don’t work.

38 84 mm

155

In (Mains) Out (Load - Lamp)

130
VingCard 2100 PLUS v1.6a Controls
Room Controller

NC

C
Neon Lamp
NO

L1 L2 L2 L1
Load
Line

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Controls VingCard 2100 PLUS v1.6a
Room Controller

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VingCard 2100 PLUS v1.6a System Maintenance
Cylinder

8. System Maintenance
This Chapter focuses on the 2100 Classic Lockset.
The 2100 System can also be used with Presidio or Da Vinci Locks.
Please refer to separate Lock documentation for extra information
regarding these lock types
Use the information in this section to help maintain the security and
efficiency of the VC2100 system.

8.1 Cylinder
Cylinders are optional on 2100 and Da Vinci locksets. Presidio locks do
not have cylinders. Cylinders cannot be used with 2100s/50 locksets.
After installation is completed, a lock’s cylinder can be recoded up to two
times. Recode all cylinders in the event that a metal EMK key is lost,
stolen, or otherwise compromised. Recoding the cylinder locks out the
lost key without requiring complete replacement of the cylinder. After
two recodings, all cylinders must be replaced if a metal EMK key is lost.
System keys are marked EMKn and RKn where n is 1, 2, or 3 and
indicates the recode level. An EMK key is used for emergency access to
all rooms. An RK key is used only to recode a cylinder. RK keys allow
recoding of the cylinder from level 1 to level 2, and from level 2 to level
3.
The markings of metal keys and the sequence in which they should be
used are shown in the table below:
Level: Marking: Function:
LEVEL 0 (Construction) EC0 Emergency opening key
RK1 Recoding key:
To recode from construction level to level 1
LEVEL 1 EMK1 Emergency opening key
RK1 Recoding key:
To exit level 1
RK2 Recoding key:
To enter level 2
LEVEL 2 EMK2 Emergency opening key
RK2 Recoding key:
To exit level 2
RK3 Recoding key:
To enter level 3
LEVEL 3 EMK3 Emergency opening key
System Maintenance VingCard 2100 PLUS v1.6a
Cylinder

To recode a mechanical cylinder

1. Insert recoding key for the present level (e.g. RK1).
2. Turn recoding key for the present level to the right. Gently
remove the key when it is at 30 degrees (1 o’clock). The
cylinder is now ready for advancement to the next level.
3. With the keyway still at the 30 degree position, insert the
recoding key for the next level (e.g. RK2). Turn the recoding
key to the right as far as it will go. Then return it to vertical
(0 degrees).
4. Pull out the key. The cylinder is now recoded so that the
Emergency Opening Key (EMK) for the next level can be
used, while the missing emergency key(s) has been locked
out.

Note: Follow the sequence described above and do not experiment

with different keys. If a mistake is made, recode locks to the
highest level then recode from level 3 to level 1 to start over.
VingCard 2100 PLUS v1.6a System Maintenance
Lockset Maintenance

8.2 Lockset Maintenance

8.2.1 Changing Batteries

Battery packs with an output below 7.8 volts (measured without load)
cannot operate the lock motor. The CM (VC2100) or LCU
(VC2100s/50) checks the battery voltage when an employee’s card is
used. The check is performed when the lock motor is activated. If the
battery pack’s output is below the acceptable range, the control unit
signals with three yellow flashes. The controller will still unlock the
door as long as the battery voltage is high enough to operate the lock
motor.
To change batteries, first remove battery lid on inside escutcheon using
the hexagonal battery cover tool. Turn counter-clockwise. Pull out the
old battery-pack and insert a battery-pack with new batteries. Fasten the
battery lid by using the hexagonal screwdriver.

8.2.2 Cleaning Escutcheons

In order to preserve the appearance of the lockset, clean escutcheons
using an alkaline cleaning fluid with a max. pH of 9 with no solvents or
abrasives. Apply the cleaning solution using a damp cloth. Avoid
spraying, especially directly at the card insertion slot.

8.2.3 Lubrication
Use of lubricants containing solvents or graphite will void the warranty
on the lockset.
System Maintenance VingCard 2100 PLUS v1.6a
Troubleshooting

8.3 Troubleshooting
If a lock does not work properly when a card is inserted, you must
determine whether the malfunction is due to a card error or to a
mechanical error. Many mechanical malfunctions can be detected by a
visual inspection. If a lock cannot be operated when a card is inserted
and the reader displays a green LED, or if the lockset is difficult to
operate, check the following:
Latch retraction Depress the latch with your thumb. If it does
not depress easily, either the lockcase is in a
bind or lockcase components are
malfunctioning. Remove the lockcase from the
door and depress the latch. If the latch
depresses easily when the lockcase is removed
from the door, reinstall the lockcase, carefully
testing at each stage of assembly.
After installation of a lock, check for full
extension of the latch. If the latch does not
extend completely, binding between the
lockcase and the mortise pocket or other lockset
parts may be interfering with operation.
Handle return If the outside handle does not return to a
horizontal position after the door has been
operated, the handle return spring, which is
located on the outside escutcheon, may be
broken or disconnected. Remove the
escutcheons to check the handle return spring.
A sagging outside handle also can be caused by
a sheared male handle spindle (VC2100).

VC2100s/50 locksets have an auxiliary

lockcase on the outside escutcheon. Binding in
the auxiliary lockcase can cause failure of
handle return. Remove the outside escutcheon
from the door, insert a valid card and check
handle rotation. If the outside handle is
difficult to rotate or does not return to
VingCard 2100 PLUS v1.6a System Maintenance
Troubleshooting

horizontal even after the outside escutcheon is

removed from the door, you may need to
replace the spindle(s) or hubs in the auxiliary
lockcase.

If the inside handle sags, door alignment may

be causing binding. Loosen escutcheon
installation screws and depress the handle. If
the handle returns freely with the escutcheon
screws loosened, align the lockset so that the
handle continues to return after the screws are
tightened. The handle may sag because the hub
spring, in the lockcase, is broken or weak.
Lockset operation If it is difficult to depress the handles, loosen
escutcheon screws and try again. If the lock is
still difficult to operate, loosen lockcase screws.
This procedure may help detect binding.
Sometimes binding is caused by improperly
located holes for escutcheon screws. Enlarging
screw holes to reduce binding is not
recommended. The escutcheon may not cover
enlarged screw holes, and the enlarged holes
could cause recurring alignment problems.
In a VC2100s/50 lock, binding can be caused
by the auxiliary lockcase. See the description
above for handle return in the VC2100s/50.
Thumb turn The thumb turn should extend and retract the
deadbolt easily. Difficulty in turning usually
results from poor strike alignment.
Operate the thumb turn with the door open. If
the thumb turn operates easily with the door
open but is difficult to operate with the door
closed, the strike is not well aligned. Reduce or
add door silencing pads to avoid re-positioning
the strike. Sometimes filing the strike slightly
can alleviate strike binding.
System Maintenance VingCard 2100 PLUS v1.6a
Troubleshooting

Loosening the escutcheon screws and re-

tightening often corrects alignment. However,
thumb turn difficulty can indicate more serious
lockcase malfunction. If the deadbolt is difficult
to operate, even when the lockcase is removed
from the door, replace the lockcase.
Auxiliary bolt Press and hold the auxiliary bolt, then try to
press the latch. You should not be able to
depress the latch bolt when the auxiliary latch is
engaged. If the auxiliary bolt never disengages
(the latch bolt cannot be retracted), check for
binding. If the mortise pocket isn’t wide
enough, the auxiliary bolt cannot move
correctly.
Inside Spindle (2100s/50 locksets only) If a VC2100S/50
lockset has just been installed and has never
operated, you may not be able to turn the
outside handle because the inside handle was
improperly installed. Before inserting the
outside escutcheon through the lockcase make
sure the top of the inside spindle is rotated
toward the nearest door edge (toward the latch).
If the VC2100 lock is improperly handed, you
will not be able to operate the lock. You must
disassemble outside escutcheon to change door
handing.
After you are sure that the lockset’s mechanical operation is OK, use the
charts on the following pages to help you analyze electronic and system
malfunctions.
Electronic problems are simple to troubleshoot if you keep spare
electronic components available for testing purposes. You can, for
example, quickly determine that an LCU or CM is operating properly by
connecting a spare lockmotor. Rather than pulling all components off the
door, connect the spare lockmotor after pulling off the outside escutcheon
only. If you experience the same problem with the test lockmotor then
you can expect to find an electronic problem in the RM, CM, LCU or the
battery pack.
VingCard 2100 PLUS v1.6a System Maintenance
Troubleshooting

A spare set of components for troubleshooting is especially important for

properties with 2100s/50 locksets since all electronic components are
located on the inside escutcheon. Without spare parts, you would have to
remove both escutcheons to perform any troubleshooting procedures.
But by accessing the LCU’s connections for battery and lockcase through
the code cover on the inside escutcheon, you can substitute parts without
removing the inside escutcheon. You can connect a replacement battery
pack and check it before removing the escutcheons.

8.3.1.1 No cards operate the lockset

LED INDICATION Possible Causes Solutions
No Flash No power due to: Check battery connections.
poor battery contacts Make sure the battery pack is
securely in place and that contact is
extremely low battery pack
not intermittent.
loss of contact between RM
Check connections between CM and
and CM
RM.
CM or RM malfunctions
Replace control and reader units to
(VC2100) or LCU
isolate malfunction.
malfunction (VC2100 s/50
and remote readers)
Green Flash 1. Disconnected lock motor First, make sure the lockcase is
assembly connected to the CM or LCU.
The reader and control
units have read the card 2. Bad lock motor assembly If connections seem OK, connect a
and generated an unlock spare lockmotor (one that you know
3. No unlocking pulse from CM or
pulse, but the lock still works) to the CM or LCU in place of
LCU to case
does not respond. the lockcase. If the control unit does
4. Lockmotor’s locking arm is not not operate the test lockmotor either,
moving or is moving but cannot replace the CM or LCU
disengage the locking hub
If the CM/LCU operates the test
lockmotor, remove the lockmotor from
the lockcase (see Section 8.4.5 for
VC2100 locks, Section 8.5.5 for
VC2100s/50 locks). Connect the
original lockmotor to the CM or LCU
and re-test. If the lockmotor now
operates, reassemble the lockcase
making sure that the locking arm
moves freely when the lockcase cover
is re-installed. If the lockmotor does
not operate after being removed from
the lockcase, replace the lockmotor
assembly.
System Maintenance VingCard 2100 PLUS v1.6a
Troubleshooting

RED Flash (all cards) 1. Lock timing is incorrect. Take a Take a readout to verify lock time.
readout from the lock to check the Reprogram lock to re-set lock time.
Lock does not recognize
time. The time should agree with the
Note: Reprogramming a lock enables
any card as a valid card. time in the system controller. See the
any backup cards which have been
lock event report in Section 3
used.
2. RM or LCU’s magnetic read head
Use cleaning cards to clean the read
is dirty resulting in consistent
head.
misreads
(2100 only) Program another CM
4. RM malfunction (2100)
with the same room number and use
3. CM malfunction (2100) the same RM to test both. If both
CMs have the same problem, check
5 LCU malfunction (2100S/50)
database configurations and verify
that the cards should operate the
selected door. Connect a different
RM and repeat the test to eliminate
the possibility of a RM problem.
(2100 s/50) Program another LCU
with same room number and check its
operation.
Three RED Flashes Batteries are critically low Replace batteries and reprogram
lock.
Constant RED or AMBER CM or LCU reset error. This error can Remove the battery cover and
occur when batteries are first reverse one battery. Then insert any
connected or during programming card into the slot. Reinstall the
battery in the correct position, and
program the lock.
VingCard 2100 PLUS v1.6a System Maintenance
Troubleshooting

YELLOW Flash (all cards) 1. Deadbolt override switch Hint: A single yellow flash normally
malfunction. See next section, indicates that the card is valid but the
Yellow flash, some cards deadbolt is extended. Try a key with
deadbolt override (like the EK
2 Lockmotor cable may be crimped
keycard). If a key with DBO works,
or the lockmotor’s locking arm is
replace the deadbolt switch or the
completely jammed and cannot
entire lock motor assembly in the
move at all
lockcase after making sure that
nothing in the lockcase is interfering
with operation of the switch.
These problems sometimes can be
solved by removing the lockmotor
from the lockcase. Check operation
of lockmotor (hold the deadbolt switch
closed while making the check). If the
assembly operates properly, re-install
the lockmotor making sure that the
cable is correctly routed through the
opening at the top of the lockcase and
that the locking arm fits correctly into
the openings for it in the cover and
base (VC2100). If the problem
persists after the lockmotor is
removed from the lockcase, try
another lock motor
Timesaving Hint: You can see the
locking arm move even with the cover
in place. Connect the lockcase to a
working CM or LCU. Insert a card. If
you hear the motor, but the arm isn’t
moving, the lockcase probably is
jammed. Try freeing it by inserting a
small screwdriver into the opening
and aligning the arm correctly in the
groove.
If crimping, binding, or motor
assembly does not seem to be
causing the malfunction, connect a
different CM or LCU to the lockcase.
If the malfunction disappears with a
new control unit, replace CM or LCU.
Three Rapid Yellow Normally three yellow flashers means Contact shorting may be due to an
Flashes that the battery level is low. But if improperly assembled lockcase.
batteries are low, the lock usually Check the lockcase cover and make
operates anyway. Three rapid yellow sure the battery cable is correctly
flashes can also mean that the lock routed through the channel in the top
motor’s contacts are shorted and that it is not crimped between the
lockcase and the lockcase cover. The
lock motor will not operate. Replace
the lockmotor if you are unable to find
the shorted wire.
System Maintenance VingCard 2100 PLUS v1.6a
Troubleshooting

Red Flash on READOUT Wrong facility code is loaded into the Determine the extent of this problem.
or when programming and lock Make sure new cards operate other
the system controller doors to eliminate the possibility of a
displays Wrong Facility database problem.
Code when you try to
If the problem is universal, investigate
reprogram doors.
the database. Have you recently
replaced the system controller or
used the restore command to copy
the database from a backup card.
Once a facility code is installed in a
lock, it cannot be removed easily.
Contact VingCard Systems and ask
for assistance in determining if the
correct facility code is in the lock or in
the card issuing system.
If the problem is isolated to one door,
replace the CM (VC2100) or LCU
(VC2100s/50).

8.3.1.2 Some cards work, some don’t

RED Flash - New Guest Card 1. Misread- Try card again
2. Card issued for wrong room Verify card.
3. Timing discrepancy between lock and system Take a readout from the lock. If a time
discrepancy is indicated, reprogram lock.
4. CM malfunction
Lockout by a more recent guest card is most
5. Already locked out by more recent guest card likely to occur if you pre-register cards (see
or lockout card Section 3). But also exercise caution issuing
keys for guests who share a room if you don't
issue both cards at the same time or if you exit to
the Guest card menu after checking in each
guest.

RED Flash on card insert. 1. Card timed out Verify card.

Guest card stopped working 2. Card locked out by lockout card Lock event report shows use of
lockout card, backup card, or a more
(It worked at least once before). 3. Backup card used in the room recent guest card. Lockout out can be undone. If
4. Card locked out by a newer guest card a backup card was used, it can only be
overridden by a new guest card.
Run event report to find out when last new guest
card was issued.

RED Flash - Employee card doesn't 1. Card expired (Each employee card can have Verify the card. The verification shows the time
work a different expiration time) parameters assigned to the card.
2. Card locked out by a new employee An employee's card can only be locked out by
another card issued to the same employee using
the change command. Deleting an employee in
the database and issuing a new key may or may
not lock out the previous key. Run event report to
see if new keys have been made.
VingCard 2100 PLUS v1.6a System Maintenance
Troubleshooting

Yellow LED on insertion of Yellow LED indicates that the dead bolt is thrown Use a card with deadbolt override to enter the
room. Try the original card with the door open
some or all cards Deadbolt sensor could be malfunctioning or one and the deadbolt retracted. Make sure the
of the wires to the sensor is disconnected or sensor is correctly aligned in the lockcase and
severed that it is being activated by the spring when the
Lock motor cable could be crimped between deadbolt is retracted. Make sure there are two
lockcase base and the lockcase cover causing a wires connected to the switch. If one wire is
short against the lockcase making poor contact, replace the lockmotor or re-
solder cable. Hold the switch closed with your
finger. If there is a yellow indication even with the
switch activated this way, replace the lockmotor
assembly.
System Maintenance VingCard 2100 PLUS v1.6a
Troubleshooting

8.3.1.3 System Controller-Encoder Base

Some system controller messages indicate specific hardware errors. The
following message may be displayed on the system controller when you
are trying to encode cards
No Encoder Response  Make sure power is connected to the encoder base. The
system controller may be operating from its internal battery
supply, while the encoder is not connected to the power
supply and therefore cannot encode cards. (If the system
controller is being powered by its internal battery, the charge
lamp will not be on. If the system controller is receiving power
from the encoder base, the charge lamp should be blinking
rapidly)

 Check the modular connection between the system controller

and the encoder base. The modular connector must be
plugged in so that the SC can send the encode or print
message to the base.

 Power Reset. Disconnect the power input at the base of the

system controller then reconnect. Please report this
occurrence to VingCard Systems.

 Finally, if connections seem correct, use a volt-ohm meter to

check output of the power supply’s transformer.

The system controller has a built in utility to help you check encoder base
communications. Any time you see a No encoder response or Printer is
down message you can use the Encoder Information function to make
sure the system controller is connected to the Encoder base and that the
encoder base is responding to the SC:
Printer is down. Press any key except Enter or Escape to return to the Reports menu. Then press
Escape. Press 6 when the Main menu is displayed, then press 6 again to display
Press enter to continue encoder information. If the system controller displays an encoder software version, the
after fixing problem. SC is connected to the base and communication between SC and encoder base
should be OK. If the SC displays No Encoder Response, make sure the SC is
Press any other key to
connected to the Encoder base. If it is, then follow the directions above for No Encoder
exit reports
response.

The system controller also informs you of specific problems it

encounters with door programming. For example, it could
display the following message:
Wrong Facility Code Each property has a unique facility code. A facility code for another system is already
loaded into the CM. Return the CM for replacement.
VingCard 2100 PLUS v1.6a System Maintenance
Lockset Repair and Part Replacement

8.4 Lockset Repair and Part Replacement

8.4.1 Removing Escutcheons

Remove outside front plate using a screwdriver. Turn counter-clockwise.
After the screws have been removed, press the latchbolt, and the front
plate will loosen.
Remove the inside escutcheon by sliding it backward from the door.
Disconnect the cables from lockcase and reader module.
Remove the deadbolt spindle by pulling it out of the slot in the lockcase.
Now remove the o-ring on the handle spindle. A small screwdriver can
be used to pry rubber ring out of the spindle’s groove.
To re-install escutcheons, follow the steps above in reverse order.
Note: Alignment between the lockcase and escutcheons is very important.
Fasten escutcheons loosely, then test lock functions. The escutcheons will
align automatically and should be held in place while drawn snugly to
the door when the four screws are tightened.

8.4.2 Replacing the Reader Module (RM)

The reader module contains the start switch, LED, reader head,
communication contacts, and beeper.
In order to replace the RM,
remove both escutcheons as
explained in the preceding
section. Disconnect the cable
between control module and
lockcase and the cable between
RM and CM by carefully pulling
the cables from each other.

Two screws connect the RM to the outside escutcheon.

Place the new RM on the escutcheon and fasten the two screws.
Note: Correct replacement is crucial. Check that slot on the control
module aligns with the outside escutcheon's slot by inserting a
keycard.
Connect cable from CM to RM.
System Maintenance VingCard 2100 PLUS v1.6a
Lockset Repair and Part Replacement

8.4.3 Changing the Control Module (CM)

The CM is located on the inside escutcheon. In order to change the CM, it
is necessary to remove the escutcheons as explained in section 8.4.1.
Disconnect the cable between CM and lockcase and the cable between
RM and CM.
Unscrew the two screws that hold the handle retainer to the escutcheon
and remove the handle retainer. Pay particular attention to the position of
the handle retainer components. The position is different for left and
right hand doors. Slip the CM upward to disconnect a hook that holds the
CM in place on the inside escutcheon. Place the new CM into the
escutcheon making sure the hook at bottom fits under the plastic end cap.
Place the clear wire protector over the same standoff that you removed it
from. Secure the new CM to the escutcheon with the handle retainer and
connect the cables to RM and lockcase.
Follow the installation instructions as described in Section 6, steps 3
through 12.
The CM is now ready for programming/configuration by the locklink. A
replaced CM needs to be programmed in order to have the correct system
parameters.
VingCard 2100 PLUS v1.6a System Maintenance
Lockset Repair and Part Replacement

8.4.4 Changing the Male Handle Spindle

The handle spindle is designed to shear or twist if excessive force is
applied to the outside handle. Spindle shearing is designed to protect
mechanical components from damage. If the spindle is broken, the
handle will not operate the door. If it is twisted, the outside handle will
droop.
Remove the escutcheons as described in section 8.4.1
Unscrew the two parts of the handle spindle (1 in the figure below).
Remove the spring .
Move handle downwards
approximately 30
degrees and pull out the
spindle and return arm.
Note position on return
arm (right or left).
Insert the new spindle
into the return arm.
Fasten handle spring to
the return arm.
Tighten the handle
spindle. Then reverse 3/4
of a full turn. Outside escutcheon assembly

Re-install escutcheons by following installation step 3 through 12 in

section 6.2.
Both mechanical and electronic functions of the lock should be checked
when re-installation is completed.

8.4.5 Changing Lock Motor and EMK Switch

8.4.5.1 ANSI Lockcase

System Maintenance VingCard 2100 PLUS v1.6a
Lockset Repair and Part Replacement

Remove the escutcheons as described in

section 8.4.1. When the lockcase
mounting screws are removed, the
lockcase can be pulled out (take care to
avoid damage to cables).
Place the lockcase on a table and then
remove the four lockcase cover screws.
Remove the cable protector. Using a
small screwdriver, pry the cover up and
lift it away carefully.
Remove switch from its plastic housing.
Then insert a screwdriver behind the
bracket for the main latch spindle and
force the spring plate backward. Hold the
spring in this position while taking out
the old lock motor and inserting the new
lock motor.
ANSI Lockcase
Release the spring to normal position.
Replace new switch in plastic housing.
Make sure that the switch arm is placed
correctly and that the plastic transfer
mechanism is functioning properly.
Replace the lockcase cover and the cable
protector. Fasten with the four cover
screws.
Replace the lockcase in the door by first
inserting upper end then the lower end.
Take care to avoid damage to cables.
Then fasten the lockcase mounting
screws in the door edge using a
screwdriver and turning clockwise.
Replace escutcheons, following the
instructions in reverse order.
When the lock is re-installed, check both
mechanical and electronic functions to
make sure the lock is operating properly.
VingCard 2100 PLUS v1.6a System Maintenance
Lockset Repair and Part Replacement

8.4.5.2 Euro Lockcase

Place the lockcase on a table and
remove the cover screws. Using a
small screwdriver, carefully raise the
lid and remove it.
The black, plastic housing (1) contains
the lockmotor. Remove the assembly
by pulling it carefully upward. The
lockcase motor and the switch are one
assembly; so the switch must also be 1
removed.
Replace the new housing and then the
new switch.

Euro lockcase

Note: Make sure that the switch arm is placed correctly and that
the plastic transfer mechanism is functioning properly.

Replace the lockcase lid.

Place the lockcase in the door cut-out and then replace escutcheons.
When the lock is re-installed, check both mechanical and electronic
functions to make sure that the lock is operating properly.
System Maintenance VingCard 2100 PLUS v1.6a
Lockset Repair and Part Replacement
 Parts
VingCard 2100 PLUS v1.6a 2100 Classic Lockset

9. Parts
9.1 2100 Classic Lockset
This Section describes the 2100 Classic Lockset.
The 2100 System can also be used with Presidio or Da Vinci Locks. Please refer to
separate Lock documentation for details of these lock types.

1 Battery cover
2 Batteries
3 Battery holder
4 Spindle, deadbolt
5 O ring
6 Screw lockcase innst.
7 Spindle, handle
8 Spindle, handle outside
9 Escutcheon, inside
1 Screw, escutcheon
0
1 Strike
1
1 Screw, strike inst.
2
1 Screw, machine, front
3 plate
Parts VingCard 2100 PLUS v1.6a
2100 Lockcase
1 Plate, front
4
1 Cylinder set screw
5
1 Lockcase
6
1 Escutcheon outside
7

9.2 2100 Lockcase

1 Screw front cover 1 Dead bolt spring

plate 9
2 Front cover plate 2 Outside hub
0
3 Screw for inside front 2 Inside hub
plate 1
4 Inside front plate 2 Dead bolt
2
5 Latch assembly 2 Lock case cover
3
6 Dead latch 2 Screw for lock case
4 cover
7 Dead latch spring 2 Cylinder set screw
5 housing
8 Washer 2 Panic arm assembly
6
9 Lock case assembly 2 Spring for dead latch
7 arm
 Parts
VingCard 2100 PLUS v1.6a 2100 Lockcase

1 Inside front fixing 2 Dead latch arm

0 screw 8 assembly
1 Lock motor 2 Panic arm assembly
1 9
1 Switch box 3 Bushing
2 0
1 Spring for switch box 3 Dead bolt lever
3 1
1 Lockmotor adapter 3 Cyl./latch lever
4 2 assembly
1 Wire protector 3 Spring for switch arm
5 3
4
1 Latch retractor 3 Bushing, plastic
6 assembly 4
7
1 Spring for latch arm 3 Arm for switch
7 5
1 Latch release level
8
Parts VingCard 2100 PLUS v1.6a
2100s/50 Conversion Set

9.3 2100s/50 Conversion Set

16

27
25
24 15
23 16
17 14 5
26 22

21
20 2

19
18

9 10
13
12 8
11
6
7

28
4

R Description R Description
e
1 escutcheon, outside e
1 spindle, outside
f f7
2 frame (extension) 1 axle, indicator
.3 .8
battery 1 counterweight
.4 case, battery 9
2 (plate),
sleeve lm
.5 LCU (Lock Control Unit) 0
2 lockmotor
.6 retainer, latch (spring 1
2 hub, outside
.7 keeper)
guide, retainer (spring 2
2 washer, spindle
.8 guide)
spring, retainer, latch 3
2 hub, inside
9 screw, bracket, LCU 4
2 spindle, handle
1 bracket, LCU 5
2 cover,
0
1 spring, switch, indicator 6
2 spindle, indicator
1
1 arm, switch, indicator 7
2 cable, battery
2
1 base (bracket), indicator 8
2 screw, escutcheon
3
1 Arm, Retainer (spring) 9
4
1 base (plate) assembly
5
1 screw, lockcase
6
 Parts
VingCard 2100 PLUS v1.6a 2100s/50 Conversion Set

Spindle and Escutcheon Screw Lengths for Typical Doors

Existing Escutcheon Type II or III

Door 1 3/8” 1 2”
3/4”

Spindle,
Thumb
76mm Turn X
88 mm X
100 mm X

Spindle,
Handle X
X X

Escutcheon
Screw
Finish 2 US4 US3 26 U U 26
6 D S4 S3 D
64mm D X
64 mm X
64 mm X
72 mm X
72 mm X
72 mm X
Orders for
80 mm X replacement screws
80 mm X must designate finish
and length.
80 mm X

Use existing lockcase and inside escutcheon parts when upgrading from 1050 locksets to
2100s/50 locksets.
Parts VingCard 2100 PLUS v1.6a
System

9.4 System

1 Server system 8 Super Contact Card

controller (assembly)
2 Encoder base for 9 Battery Adapter
server
3 Client system 1 Battery Pack
controller 0
4 Encoder base for 1 Battery (AA Cell, 6
client 1 required)
5 Memory card 1 Printer, dot matrix
2
6 Power supply 1 Printer cable
3
7 Network cable
VingCard 2100 PLUS v1.6a Parts
System
VingCard 2100 PLUS v1.6a Interfaced Systems
PMS Connection

10. Interfaced Systems

The encoder and the property management system share the
serial port (the RJ-11 port on the system controller). An
internal relay toggles between PMS communication and the
encoder. When the system controller is at the password screen,
it can communicate with the PMS. If it is at any other display,
the system controller cannot communicate with the PMS
system. When the system controller is communicating with the
PMS, the keypad will not respond.
The PMS originates a message for the system controller by
sending an ENQ, and for one minute the SC polls the RS-232
port looking for input from the PMS and locking out any input
from the keypad. If further communication is received, the
controller executes the desired command. If no further
communication is received, polling stops and the controller
waits for input from either source. Polling can be aborted by
pressing the Escape key.
When the PMS sends a command to the VC2100, the SC
displays a message describing the action in progress. When it
receives a check-in or verify message, it will instruct the
operator to swipe a card. Following a card swipe in response to
a verify command the SC displays information about the card.
It does not return information about the card to the PMS.
When employees use the system controller, the unit cannot
accept commands from the PMS. The PMS can communicate
only if the terminal is at the Password display.
Before any guests are checked in through the PMS system, any
active guest cards should be removed from the lock by the
check-out command. When guests are checked in through the
PMS, the VC2100 system automatically assigns the same time
parameters to the new guest that are assigned to any unexpired
cards for the desired room. This feature allows more than one
card to be issued for a room (shares).
Example: Guest 1 checked into the hotel on Monday for two
days. The front desk agent assigned a two day time window to
the card so that it would time out on Wednesday. However, the
guest departed early on Tuesday morning, but neither the PMS
Interfaced Systems VingCard 2100 PLUS v1.6a
PMS Connection

nor the front desk agent sent a check-out command to the

VingCard system.

Note: If another guest is checked into the room on Tuesday afternoon, through
the PMS, the VC2100 automatically assigns the previous guest’s time
window to the new card. Two problems could result from this:
 The former guest’s card can still operate the door.
 The new guest’s card will expire early on Wednesday
To avoid this, the PMS should send check-out commands at the actual
time of check-out or immediately prior to checking in a “new” guest, one
whose card should override or lockout all previously issued guest cards.
If two new guests check in who will share a room, the PMS should send a
check-out command, followed by a check-in command for the first guest,
followed by a check-in command for the second guest.
The PMS must add an extra day to the guest’s stay if the guest checks in
before the check-out time, see System Parameters, Check-out.
VingCard 2100 PLUS v1.6a Interfaced Systems
PMS Connection

10.1 PMS Connection

Cable types depend on the type of PMS SC-END 9

computer being used. If the PMS’s CPU

is a standard EISA type PC (AT/XT etc.),
the cable described below can be used.
All cables used with RS232C interface
should have a minimum of nine
conductors and a minimum gauge of 0.22
mm. Maximum length is 25 meters. If the
environment is noisy, shielded cables
should be used. 9
PMS-END
All terminals must be soldered, not
crimped. Typical PMS Interface cable

Data signals are as shown in the following table. No control signals are
necessary.
Note that the system controller is defined as terminal side.

Pin no Signal abbr. Description

2 TX Data from VC2100 system controller to PMS
3 RX Data from PMS to VC2100 system controller
5 GND
Interfaced Systems VingCard 2100 PLUS v1.6a
PMS Protocol/Specifications

10.2 PMS Protocol/Specifications

Property Management System (PMS) interface specification for the
VingCard VC2100 key issuing System (VCS).

10.2.1 Physical Layer

10.2.1.1 Electrical
The physical connection between the PMS and VCS operates
asynchronously using the EIA RS232C interface standard. Only three
wires are necessary for communications between the PMS and the VCS:
RD, TD and logic ground. No handshaking, either software (e.g.
XON/XOFF) or hardware is used since the protocol eliminates the need
for it. The maximum distance between the PMS and VCS is 50 feet
unless additional line drivers are used. No control signals are necessary.

10.2.1.2 Data format

The data format is: 1 start bit, 8 data bits, 1 stop bit, and no parity. The
data rate is fixed at 9600 bps using full duplex (9600, N, 8, 1).

10.2.2 Message Format

10.2.2.1 General
All data sent between the PMS and the VCS are readable ASCII
characters. Binary data, where needed, will be sent as a string of ASCII
characters.
When a message has been sent by either the PMS or the VCS, the sending
unit must wait for an ACK or NAK (see the next section) before it can
send a new message. If an ACK or NAK has not been received within
five seconds, then the sending unit can assume that the receiving unit
cannot receive the message and appropriate action must be taken.
VingCard 2100 PLUS v1.6a Interfaced Systems
PMS Protocol/Specifications

10.2.2.2 Message Control Characters

The following table lists the standard ASCII control characters
which are used in the exchange of data between the PMS and
VCS. If any of these characters show up as normal data in data
fields, they must be prefixed with the DLE character.

ASCII Hex Purpose

STX 0x02 Start of text, indicates the start of a message
ETX 0x03 End of text, indicates the end of a message
ENQ 0x05 Inquiry, link request to test if the interface drivers are running
ACK 0x06 Positive acknowledge to a message or a link request (ENQ)
NAK 0x15 Negative acknowledge to a message. This character is sent by the receiving
system when the received Check Character is wrong. The proper response to a
NAK is generally to retry the message three times.
DLE 0x10 Escape data characters from being interpreted as control characters (see below)
RS 0x1E Indicates start of a new field within a message

The Data Link Escape is used to prevent data characters from being
interpreted as message control characters. The DLE is to be inserted
during transmission and removed upon reception and is not included in
the calculation of check characters or in the length of the various fields.
If an STX or ENQ, which is not prefixed by a DLE, is found within a
data field then any data already received will be discarded, and the system
will execute the command dictated by the control character.
Note: The PMS must prefix all commands with an ENQ. An ENQ must not be
sent at any other time. (Sometimes PMS systems send ENQs at regular
intervals to test links, but the VC2100 responds to a PMS inquiry by
polling the PMS for sixty seconds. When it is polling, the system
controller locks out the keypad, and commands cannot be executed by the
VingCard CPU.)
Interfaced Systems VingCard 2100 PLUS v1.6a
PMS Protocol/Specifications

10.2.2.3 Message Format

The following format shall be used for commands from the PMS to VCS:
PMS ENQ STX dd ss ff <data> ETX cc
VCS ACK (PMS string must be sent within 60 seconds of VCS ACK) ACK

Upon receiving an ENQ, VCS returns a low level ACK. Following the
ACK, the PMS can send a frame as illustrated on the preceding page.
VCS will return an ACK to the command, assuming that the calculated
and received check characters agree. If check characters do not agree, the
VCS will respond with a NAK. VingCard’s responses apply to the data
integrity at the message level, not to the message contents or the result of
the command.
Message field Purpose
dd Destination address [to device number -When PMS is sending to
VCS the destination address is always 0 (zero). When VCS is
sending to PMS, this number indicates the terminal that the
answer needs to be routed to.
ss Source address [from device number - Used with replies to
indicate which message a given reply should be paired with]
ff Command or Answer code
<data> Data area (optional : not always needed)
cc Two Check Characters to verify proper message reception

The length of messages varies with the number of fields included in the
data area and the length of each field. The total message length from the
VCS or PMS cannot exceed 768 characters.
The following format is used for answers from VCS to PMS:
VCS STX dd ss ff <data> ETX cc
PMS ACK

VCS will repeat an answer twice if no ACK is received.

Fields in messages are described in the table below.
VingCard 2100 PLUS v1.6a Interfaced Systems
PMS Protocol/Specifications

Destination address field [dd]

Valid address [00 - 99], Numeric characters

[00] is reserved for VCS CPU or the PMS CPU depending
on the direction of the message

Purpose: For the PMS or VCS to specify which address to

send a message to.
Comments: Two bytes long. VCS returns the source address
of a received message as the destination address
of the answer. Any message to the VCS should be
addressed as zero (0).

Valid contents [00 - 99], Numeric characters

[00] is reserved for VCS or PMS CPU. VCS is 0.

Source address field [ss]

Purpose: For PMS or VCS to specify where the message
comes from. All messages originating from VCS
will have a source address of zero.
Comments: Two bytes long. See also destination address.

Command codes ASCII char

Check In Guest A
Check Out Guest B
Verify Guest Card E

Command codes [ff]

Purpose: To specify the command to execute in the VCS.
Comments: One byte long.
Interfaced Systems VingCard 2100 PLUS v1.6a
PMS Protocol/Specifications

Answer codes [ff]

Answer codes indicate the result of a command performed by VCS.
Answer codes are returned in the same position as command codes.
Several detailed error conditions can occur within a VCS, but a PMS is
expected to handle only generalized descriptions. Consequently, some
VCS errors are reported as "Unspecified errors".

VCS Answer Codes ASCII

code
OK , command complete 0
Unspecified error occurred 1
Illegal device address 2
Illegal command code 3
No more room for cards in lock 6
Device Time Out 8
Field Identifier (see Data Area) <x>

Purpose: Informs the PMS of the result of the command.

Comments: One byte long. If PMS’s command contains an error
in a data fields, VCS returns the field identifier for
the erroneous field. VCS does not attempt to process
the command.
VingCard 2100 PLUS v1.6a Interfaced Systems
PMS Protocol/Specifications

Data area [data]

Check-in and check-out commands require information in the data
area. The data area contains one or more data fields. A data field is
one element of information that will be assigned to the card or that is
necessary for VCS to determine which guest record will be affected by
a command. Only four data fields are used by VCS 2100 version 1.3:
Room number, check-out date, user group, and extended access. A
data area may contain from one to four data fields depending on the
requirements for the command.
The format for a data field is as follows:
[RS][FI][data]
where
[RS] = Record Separator (0x1E) - Indicates the start of a data
field.
[FI] = Field Identifier - Indicates the type of data in the field.
The end of a field is indicated by the Record Separator preceding the
next field or an ETX at the end of a message. If a field is not sent, the
contents of that field are considered NULL. All fields of variable
length can have leading spaces (0x20) to make field length fixed.

Following are descriptions of the data fields:

Room Number
This field identifies the Room Number. The contents are:

Field identifier [R], 0x52

Length 1 - 6, Variable
Valid contents Numeric characters
Field syntax Must be a room number defined in VCS system
Example [RS][R][301] = 0x1E 0x52 0x33 0x30 0x31
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Room numbers may contain leading zeros. However, leading spaces in

the room number field will be ignored in processing by VCS. The answer
message will be truncated: spaces will not be returned as part of the room
number.
Check-out Date
The Check-out Date is specified by using the field identifier [O], 0x4F.
The check-out time (hour and minute) is not processed by VCS 2100,
version 1.2. However, a check-out hour and minute must be included
with the check-in message. Only the date is actually processed. The
PMS can send any time from 0001 to 2359.
Note: You must add an extra day to the check-in date, if the guest checks in
before the check-out time defined in system parameters. If the VCS
check-out time is 1500, any cards encoded before 1500 will expire one
day earlier than the assigned date. See comments regarding check-out
date and time on pages 144 and 146.
The contents of the check-out field are:

Field identifier [O], 0x4F Check-out Date

Length 12 bytes, fixed, no leading spaces
Valid contents Numeric characters
Field syntax [year, year, year, year, month, month, day, day, hours,
hours, mins, mins]
Examples [RS][O][199212241230] = 24. December, 1992 12:30
= 0x1E 0x4F 0x31 0x39 0x39 0x32 0x31 0x32 0x32
0x34 0x31 0x32 0x33 0x30

User Group (Guest Type)

User Group specifies special functions that can be
assigned to a guest’s card. Four guest user groups are
available in the VC2100 system. They are identified
by a numeral from 1 to 4. Only group number 1,
GUEST, is required at all properties. See pages 143 -
144 for more information about guest types.

Field identifier [U], 0x55

Length 1 fixed
Valid contents Alphanumeric characters
Field syntax 1, 2, 3, or 4.
Example [RS][U]][1] = 0x1E 0x55 0x31
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Extended Access
This field is optional in the check-in the command. If no
extended access field is included in a check-in command or if an
ASCII zero is sent, the guest’s card will not have extended
access. An ASCII 1 following the field identifier A, commands
the VCS to include extended access on the guest’s card.
Extended access is not used at all properties.
Field identifier [A], 0x41
Length 1 fixed
Valid contents Numeric
Field syntax ASCII 1 or 0 (0x31 or 0x30)
Example [RS][A]][1] = 0x1E 0x41 0x31 OR [RS][A]][0] = 0x1E 0x41 0x30
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POS data (valid for 2100 POS version only)

The PMS (or POS) can specify information which is added after the VC3000
lock information on Track 3. The Point Of Sales readers must be adjusted so
that they can read this information.
Field Identifier [2], 0X31 Track #2
Length 1 – 39, Variable
Valid contents ASCII Numeric characters
Field syntax According to ANSI track 2
Example [RS]][A]]][1]=0X1e 0X41 0X31 OR [RS]][A]]][1]=0X1e 0X41 0X30

The VingCard key information on track 3 is 266 bits long. In addition to

that, we use some leading zeros at the start and at the end (see card
below). Between the VingCard data and POS data, there will be 88 0’s. It
is recommended that you read 266 bits after the first 1 which is our start
bit. You can then search for the (track 2) start sentinel.

POS 0's VingCard 266 bits Leading 0's

ASCII

1011110011000000000000010011101110110111..............10000000000000000

Card is inserted this way

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Check Characters [cc]

Check characters ensure that a message received by either the VCS or the
PMS has arrived intact. A check character is an LRC using exclusive-
OR (XOR) starting with 0x00 as seed. On transmission all characters
after the STX including ETX are XORed. The result is expanded to
ASCII characters, stored in two bytes, and sent as the check characters.
The following example illustrates check character computation. (The
example characters are not a valid message.)
Message before check sum:

STX 0x41 0x52 0x6F ETX

Check sum calculation

first byte 0x00 XOR 0x41 = 0x41
second byte 0x41 XOR 0x52 = 0x13
third byte 0x13 XOR 0x6F = 0x7C
fourth byte 0x7C XOR 0x03 = 0x7F = hex check character
first Check Character in ASCII 0x7 = 0x37
second Check Character in ASCII 0xF = 0x46

Message sent:

STX 0x41 0x52 0x6F ETX 0x37 0x46

On reception, all bytes following the STX up to the two bytes following
the ETX are XORed. The two bytes following the ETX are contracted
from ASCII to hex value. The result is 0x00 if the message is received
correctly.
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Computation in receiving device:

first byte 0x00 XOR 0x41 = 0x41
second byte 0x41 XOR 0x52 = 0x13
third byte 0x13 XOR 0x6F = 0x7C
fourth byte 0x7C XOR 0x03 = 0x7F
first Check Character 0x37 ==> 0x7 0x7F XOR 0x70 = 0x0F
second Check Character 0x46 ==> 0xF 0x0F XOR 0x0F =
0x00
These check characters are not applicable in error correction.
Instead, the sending device should retry a message three times
when it receives an NAK from the receiving device.
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10.2.3 Command Implementation

The following text describes the results of PMS commands on the VCS
and explains some of the features of the VC2100 system which are
important for PMS communication. VCS will not communicate with the
PMS unless the system controller is at the password screen.

10.2.3.1 Check-in Command

During a check-in, VCS assigns a unique identification to each guest’s
card. To complete the command, the front desk agent must swipe a card
through the encoder base. The encoder times out after 15 seconds if no
card is swiped, and VCS replies to the PMS with “Device Time Out.” At
the same time, the system controller will prompt the operator to try again.
As long as the system controller displays the retry option, further PMS
attempts to communicate will be unsuccessful.
Do not send a check-out time that exceeds 30 days from the present date.
The maximum time window in the VC2100 is 30 days.
Assigning a user group
The PMS should include a table of user groups for use with the check-in
command. The user group is written on each guest’s card and influences
the way the card operates. Four user groups are available in the VC2100,
but a property is only required to use the Guest user. The other three user
groups are optional. They may or may not be used at any property. To
designate a user group the PMS should send a number (from 1 to 4).
1. Guest - Standard guest cards do not have deadbolt override and
unlock the door only long enough for a guest, under normal
conditions, to depress the handle after inserting and removing the card.
(Standard unlock time is three seconds, but the duration is configured
in VCS setup).
2. Extended Unlock Time (HC) - The handicap or HC user group can
be assigned to guests who need extra time to open a door after the card
has unlocked it. The length of time that the door will remain unlocked
is determined by the hotel’s managers when they set up the user group.
3. GUEST with Deadbolt Override (Guest w/DBO) - A card assigned
to user group 3 will override an extended deadbolt. That is, the door
will unlock even if the deadbolt has been thrown.
4. Extended Unlock Time AND Deadbolt Override (HC w/ DBO) - A
guest assigned to user group 4 has both parameters written on the card.
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The card overrides the deadbolt and the door remains unlocked for an
extended time.
The property controls implementation of the three special user groups.
Computing a check-out date
Add an extra day to any card issued before the scheduled check-out
time. Any cards issued before the check-out time will expire one day
earlier than indicated by the check-out date sent by the PMS. Assume a
hotel has set up its VingCard System so that the VCS check-out time
(time keys will cease to work in doors) is 1400 (2:00 PM). If a guest
checks in at noon, on December 1, 1994 and wants a key for one day
(until December 2) the PMS must send a check-out date of December 3,
1994.
If a guest checks in at 1500 (3 PM) on December 1, and the card needs to
expire on December 2, the PMS could send a check-out date of December
2.
The check-out time (hour and minute) is the same for all cards. The
property determines the check-out time when it sets up the system.
This presents three options for the PMS:
1. Make a configurable check-out time to mirror VCS. Check in
all cards before the check-out time for one extra day. If property
changes check-out time in the VCS it must also change the
check-out time in the PMS.
2. Establish a check-out time in the PMS database and instruct the
hotel that the check-out time in the VCS system must be
configured for the same check-out time. Then check in all
guests registering before the check-out time by adding an extra
day.
3. Check in all cards for one extra day.
Shares
If two or more guests share one room, each guest must be checked in with
a separate Check-in command. Guests share a room if the Room Number
and their time windows (check-in and check-out times) are identical. If
a new guest is checked in before the expiration of the previous guest’s
card, the system controller automatically copies the time window of the
preceding card to the new card. Because of this automatic function it is
of utmost importance that guests are checked out when their folios are
VingCard 2100 PLUS v1.6a Interfaced Systems
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closed on departure or immediately prior to a new guest check-in. PMS

must send a check-out command so that the next new key will not have the
same time limits as previous keys.
The check-in command does not remove any guests already checked in.
The PMS should keep track of occupied or vacant rooms.
A check-in command always requires the agent to encode a card so that
magnetic information can be written on the guest’s key.
Issuing Cards Before a Guest’s Arrival
Advanced key issuing (preregistration) is not allowed. Cards should not
be made on any day prior to the guest’s arrival. Card override (lock out
of a previous key) is based on the time that the card is issued. A keycard
made in advance will be locked out by a key made at a later time. It is not
possible to issue an advance key on Monday that should become effective
on Wednesday. If a guest were checked into the room for one night on
Monday, the advance key would not work, because it was issued at an
earlier date than the last key that operated the door. An advance key
could be made on the same day as a guest’s expected arrival as long as no
other keys are made (and used) prior to the arrival of the guest.
Extended Access
Assign extended access to cards only if the property has installed an
extended access reader. The typical application for an extended access
reader is for concierge level elevator control.
Examples:
An extended access reader is installed in an elevator to limit access to the
fourth floor. Only guests with extended access can select the fourth floor
elevator button after inserting their cards into the reader.
Extended access reader is installed at VIP parking lot. Only guests with
extended access can enter the parking lot by inserting their cards in the
extended access reader that operates the gate.
Check-out Commands
A Check-out command removes guests from the database. The check-
out command removes all guests’ records for a room. This command
never requires swiping a card.
For security and administrative purposes, a check-out command must
be sent prior to checking in any guest where a previous guest’s card
has not timed out. Otherwise, the time window for the current card
will be assigned to the new card. If a previous card’s time window
Interfaced Systems VingCard 2100 PLUS v1.6a
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were assigned to a new guest, the card would expire before the desired
departure date. Therefore, it is essential for the PMS to send a check-
out command to VCS to close guests’ records.
The check-out command could be issued at the time the folio is closed
in the PMS. Even if folios are closed early in the morning for express
check-out, guests’ cards would continue to operate until their
scheduled expiration time, unless a new guest’s card were used to lock
them out.
Alternatively, a check-out command could be sent immediately prior
to the check-in of a new single guest or the first guest in group of
guests who share a room. The latter option may be more desirable
from a security standpoint: the card will remain in the VCS database
until a new guest is checked in, and the card could be associated with a
specific room (using the verify and room audit trail features) until the
time that the next guest’s card is issued.

Verify Guest Card Command

This command requires the operator to swipe a card through the
encoder base. The system controller searches for the card in the
database. The data on the card is displayed at the system controller.
The data is not returned to the PMS. If a card is found in the database,
all fields are displayed. If a card is not found, VCS displays only
information on the card. The card is no longer associated with a room
number and the system controller displays, Guest not found.
VingCard 2100 PLUS v1.6a Interfaced Systems
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10.2.4 Summary
The following tables summarize VC2100 PMS Protocol.
Field Summary
Field Identifier Length Contents Field Required Comments
bytes For
Destination Not 2 Numeric All commands PMS device addresses in the
Address applicable from PMS and range 0 -99, i.e.
answers from 0x30 0x30 - 0x39 0x39
VCS VCS is always zero.
Source Address Not 2 Numeric All commands PMS device addresses in the
applicable from PMS and range 0 -99, i.e.
answers from 0x30 0x30 - 0x39 0x39
VCS VCS is always zero.
Command codes Not 1 Alphanumeric All commands Command to VCS
applicable from PMS (See chart, Section 5.2)
Answer codes Not 1 Alphanumeric All answers Replies to PMS
applicable from VCS (See chart, Section 5.3)
Check Character Not 2 Alphanumeric All commands Message Check Character
applicable 0x30-0x39, 0x41- from PMS
0x46 and answers
Room number [R], 0x52 1-6 Numeric Check-in Number of lock: e.g. 301
Variable leading spaces Check-out Leading spaces, 0x20, are
commands allowed .

Check-out Time [O], 0x4F 12 Numeric Check-in Check-out Time: 199212251230

Fixed commands = 25 Dec. 1992, 12:30

User Group [U], 0x55 1 Numeric Check-in User Group Number (1, 2, 3, or 4)
Fixed commands
Extended Access [A], 0 x 41 1 Numeric Check-in 1 = Extended Access: Yes
Fixed (0 or 1) (optional) 0 = Extended Access: NO
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Command Summary - Messages from PMS to VCS

Code Command Fields in messages from Fields Comments
PMS to VCS Required
A Check In Room Number Yes Guests sharing a room must have
Check-out Time Yes identical time windows Use the longest
stay as default.
User Group Optional
Access Point Optional
Must be included in order for cards to
operate extended access readers.
B Check out Room Number Yes All guests are checked out.
E Verify Card No fields needed No fields are returned, See 4.4

Answer Summary - VC3000 Messages from VCS to PMS

Code Command Fields in reply messages Field Comments

from VCS to PMS Required
A Check In Answer code or field identifier Yes Operator must swipe card through
encoder base within 15 seconds after
the command is sent.

B Check-out Answer code or field identifier Yes No card swipe is necessary.

E Verify Card Answer code or field identifier Yes Operator must swipe card within 15
seconds after the command is sent. If
card is found: all fields are displayed at
system controller.
If card is not found all fields except
room are displayed at system
controller.
VingCard 2100 PLUS v1.6a Interfaced Systems
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10.2.5 Example Communications

The normal message flow consists of an ENQ from PMS and
acknowledgement from VCS. This establishes a link and VCS will
accept a command from the PMS for one minute following receipt and
acknowledgement of the ENQ. The PMS must send the command
within one minute of the inquiry.
Upon receipt of a command from the PMS, VCS responds with a low
acknowledge (ACK or NAK) and a reply from the VCS after the
command has been executed (after user has swiped card). The reply
must be responded to by an ACK or NAK from the PMS. VCS’s reply
indicates the result of the command issued by the PMS.
The PMS must wait for a reply before it can send the next message to
the VCS. When a transmission fails and a negative acknowledgement
(NAK) is received, the PMS should re-transmit the message up to three
times. If the PMS receives no reply from the VCS within 30 seconds,
it can retry.
Time out usually is an indication that the operator did not swipe a card
through the encoder base. If a card is not swiped within fifteen
seconds, the encoder base times out, and VCS responds to the
command with an error message. It is not necessary for the PMS to
send the command again. The problem should be corrected by the
operator by retrying or aborting the command at the system controller.
VCS cannot receive additional commands from the PMS while waiting
for an operator to swipe a card or while displaying an error message
instructing the operator to retry or abort.
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Example 1 Guest Check-out

PMS ENQ
2

ACK

3
PMS Check out Guest
[STX][00][02][B][fields][ETX][CC] 4
ACK
Message received. Check
characters OK.

6
VC Completes check out
[STX][03][00][0][ETX][CC]
7

ACK

8
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Example 2 Guest Check-in, normal

Note: Send a check-out command before sending a command to check in a new
guest whose card will lock out all previous cards. Do not precede a
check-in command with a check-out if the guest will share the room with
another guest who has already checked in.

PMS
VCS

PMS ENQ
2

ACK

3
PMS Check in Guest
[STX][00][02][A][fields][ETX][CC] 4
ACK
Message received. Check
5 characters OK.
Prompts operator to swipe card

6
VC Completes check in
[STX][03][00][0][ETX][CC]
7

ACK

8
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Example 3 Guest Check-in, device time out, no card inserted

PMS VCS

PMS ENQ
2

ACK

3
PMS Check in Guest
[STX][00][02][A][fields][ETX][CC] 4

ACK
Message received. Check
5 characters OK.
Prompts operator to swipe card

6
Device time out (e.g. no card)
[STX][02][00][58[ETX][CC]
VCS Prompts: Retry: Yes/No
7

[06] ACK

8
If user selects no, command is
aborted. It can be sent by PMS
again. If retry is selected the
operator must swipe card
within additional 15 seconds
9 and VCS sends completed
answer
[06] ACK [STX][02][00][00[ETX][CC]
.
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Example 4 Verify Guest Card

1

PMS ENQ
2

ACK

3
PMS Verify Guest Card
[STX][00][01][E][fields][ETX][CC] 4
ACK
Message received. Check
5 characters OK.
PMS prompts to swipe card

6
Card swiped. Verified and card
information displayed at VCS.
7 [STX][01][00][0][ETX][CC]

ACK

8
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Example 5 Error in communication: VCS Busy

 PMS tries to send a second command before VCS completes

the first or
 VCS not at password screen.
 PMS gets proper response to ENQ before proceeding with a
command.
PMS VCS
1

PMS ENQ
2

No response

Retry ENQ
4

ACK
5

Send command

6
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Example 6 Error in communication, ACK & NAK Handling

PMS VCS
1

PMS ENQ
2

ACK

3
PMS Check in Guest Card Noise on line
[STX][00][01][A][fields][ETX][CC] 4

NAK
5 Check character disagreement
PMS retries check in.
[STX][00][01][A][fields][ETX][CC]

6
ACK
7

PMS Swipe card message

8
Command executed
[STX][01][00][0][ETX][CC
]
9
ACK

10
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Example 7 Syntax error on message, illegal date

PMS VCS
1

ENQ
2

ACK
3

PMS Check in Guest

[STX][00][02][A][fields, e.g. invalid
check out date][ETX][CC] 4
ACK
Message received. Check
5 characters OK.
Prompts to swipe card

6
VC cannot execute command.
Invalid check out date field.
[STX][02][00][O][ETX][CC]
7
Note: Error code is an alphabetic o, not zero
ACK