Slide :
Intro
Human recourses management is a function within an organization concentrated on recruiting,
managing and directing people who work in it. HRM plays a strategic role in managing people and the
workplace culture and environment.
HRM is important for companies which have its association globally. HRM roles and features believes
crossing borders determines those companies‟ to extend their company manage as a long term method
which then escalates the leverage of HR in tracking the coordination among the worldwide and local
stage.
Objective :
To analyze the recruitments, selection, training process of the employees at bKash.
● The upcoming prospects in HR practice of bKash.
Specific Objectives
● To give an overview of HR practice the leading mobile financial service company of
Bangladesh.
● To find out the kinds of training provided by bKash to its employees.
● To look on the frequency of training provided by bKash to its employees
Limitations of the study:
1.Bkash officials maintain a high level of confidentiality about their data and information. For this reason
secondary data sources was quite limited.
2. Bkash do not give access to external people. That’s why we do not gather information in detail.
3. Due to high sensitivity bkash does not allow much insight on the internet. Thus it was quite difficult to
access secondary data and research on bkash.
Lit review :
Methodology : The primary data of the following report has been taken through -
● attending the following seminars:
1. Orientation of Job Session Program.
Secondary Data
Secondary data are gathered from -
1.Google and different websites
2.Selected journals.
Company overview :
bKash Limited, a subsidiary of BRAC Bank, started as a joint venture between BRAC Bank Limited,
Bangladesh and Money in Motion LLC, USA. The ultimate objective of bKash is to ensure access to a
broader range of financial services for the people of Bangladesh. It has a special focus to serve the low
income masses of the country to achieve broader financial inclusion by providing services that are
convenient, affordable and reliable.
Mission and Vission
Region of bKash
Functional Division of bKash
Services Offered by bKash
Benefits of using bKash
Human Resource Department of bKash:
Selecting and Hiring Employees :
bKash HR management often is responsible for selecting and hiring candidates. Department managers
usually apprise HR managers what qualifications they desire in job applicants
1.Recruitment Processes :
Forecasting
CV Collection
Campus Recruitments
Job Websites
Internship Program
Social media
2.Selection Processes :
The selection criteria of Bkash depend on positions and for that they look after two main aspects.
1. For new employee they look at extracurricular activities and the knowledge about some particular
subject.
2. For experienced employee they consider candidates' achievements and experiences.
Implication of strategic Human Resource Management (SHRM)
3.Training development:
Induction Training:
Quality Control (QC) Training
Equipment Oriented Training
Production and Process Controls Training
4.Performance appraisal
5.Compensation
Recommendations :
There are some strong influences of external references in some cases. The external forces
should be reduced.
HR software of Bkash in use needs up progression and modifications.
The salary structure is not sufficient according to the workload of employees for that they
cannot perform well.
Bkash has older promotion procedure for that right people are not acknowledged on time.
HR service delivery desk is unable of proper services on time due to less manpower.
To diminish the additional workload of the employees Bkash need to increase their manpower
to associated departments.
They should improve their Performance Management system to track the employee’s
Conclusion :
Being the first e-business company, bKash has been able to show consistent growth in employee
satisfaction and an increase in willingness to their work. The HR department who has
spontaneously been able to control the departments, making sure that every need and issues of
employees were answered and solved, making sure that discrimination was minimized, the
performance of employees appraised rightfully with complete transparency with no existence of
biasness moreover being able to offer a balanced amount of benefits to both employer and
employees proving to be an abundant offering for their future welfare
