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Moving Your Number To Gomo: Option One

This document provides instructions for moving an existing phone number to a GoMo SIM card. It outlines two options - moving the number during signup or after receiving the SIM. The step-by-step guide involves entering the number to move, receiving a verification code via SMS, selecting a move date/time, providing the current account type and number, and waiting up to 24 hours for the number to transfer. Customer support should be contacted if the transfer is not completed within 24 hours.

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Galil Suico
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1K views2 pages

Moving Your Number To Gomo: Option One

This document provides instructions for moving an existing phone number to a GoMo SIM card. It outlines two options - moving the number during signup or after receiving the SIM. The step-by-step guide involves entering the number to move, receiving a verification code via SMS, selecting a move date/time, providing the current account type and number, and waiting up to 24 hours for the number to transfer. Customer support should be contacted if the transfer is not completed within 24 hours.

Uploaded by

Galil Suico
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Moving your number to GoMo

Option one

If you would like to move your number when you are signing up to GoMo

1. Select 'Keep My Number' as you are purchasing your GoMo SIM


2. Follow the steps below

Option two

If you would like to move your number after you have received your GoMo SIM

1. Login to your MyGoMo Account


2. Select Account Details
3. Select Move my Number
4. Follow the steps below

Step by Step Guide

1. Enter the number you want to keep (your current number) and select get
verification code
 Note: You need to keep your current SIM in your phone in order to receive the
verification code to the number you would like to keep.

2. When you receive the code via SMS enter it into the verification code box

3. Select the date and time you’d like your number to move to your new GoMo
SIM

www.gomo.ie
4. Enter your account type and account number from your current provider

Be sure to select the correct account type

Prepay (Registered): This is a pay as you go (top up with credit)


account where your current provider has your personal details.
Note: You don’t need an account number if you select this account type

Prepay (Unregistered): This is a pay as you go (top up with credit)


account where the provider does not have your personal details.
Note: You don’t need an account number if you select this account type

Post-Pay (Single Line): This is a bill pay account where there is only
one number/ user on the account
Note: You will need your account number which you would find on your bill

Post-Pay (Multi-Line): This is a bill pay account where there is more than
one number/user on the account
Note: You will need your account number which you would find on your bill

If you are moving from a multi-line account it may take longer for your number
to move to your new SIM (up to 48 hours)

5. Your number will start to move at the time and date you select. This process
will take anywhere from a few minutes up to 24 hours
 Note: Leave your current SIM in your phone and wait until the signal goes. When it
does, pop your GoMo SIM into your phone and restart

If your number has not moved within 24 hours, let us know via webchat and
we will sort it for you :)

www.gomo.ie

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