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Permco: Unit Warranty Return Procedure

Permco has established procedures for customers to follow when submitting warranty claims or returning pump/motor units that have failed. [1] Customers must obtain a Return Authorization Number (RAN) for any unit returns. [2] RANs are valid for 30 days, after which a new number must be obtained. [3] Permco will evaluate returned units, determine if the failure is warranty-covered, and notify the customer of repairs, replacements or other resolutions within 60 days, after which the unit may be disposed of.

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177 views1 page

Permco: Unit Warranty Return Procedure

Permco has established procedures for customers to follow when submitting warranty claims or returning pump/motor units that have failed. [1] Customers must obtain a Return Authorization Number (RAN) for any unit returns. [2] RANs are valid for 30 days, after which a new number must be obtained. [3] Permco will evaluate returned units, determine if the failure is warranty-covered, and notify the customer of repairs, replacements or other resolutions within 60 days, after which the unit may be disposed of.

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UB Heavyparts
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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PERMCO

UNIT WARRANTY RETURN PROCEDURE

In order for Permco to better serve the customer with regard to warranty claims or pump/motor
failure evaluation, the following procedures need to be followed:

1. No unit will be received without a Return Authorization Number (RAN).

2. Return Authorization Numbers, will remain active for a period of thirty (30) days. If
unit/units are not received at Permco within this period of time, a new RAN must be
attained.

3. Permco will strive to evaluate failures and determine if they are warranty related. We will
reply as quickly as possible, contact you with a determination as to repair of unit,
replacement of unit or help the customer with the problem as per the customer’s
discretion. It is imperative that the customer respond to Permco as to what he wants
done with the returned unit within a reasonable amount of time (60 days max.). After 60
days Permco will dispose of the unit and consider the matter closed.

4. In order to better serve the customer, Permco request that the units should be returned
unopened. A unit that has been disassembled prior to returning it to us makes accurate
determination and evaluation impossible to determine. If a unit has been opened, it is
important to re-assemble it “exactly” as it came apart. Do not return loose parts to
Permco. Parts shipped loose can be damaged and proper orientation is impossible.

Your cooperation will be greatly appreciated.

Engineering Department

Page 11 of 158 5/13/2010

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