Tracvision M5/M7: Quick Reference Guide
Tracvision M5/M7: Quick Reference Guide
User’s Guide
TracVision M5/M7 RF7 Board
Addendum
PLEASE READ!
Important Addendum to the Product Manuals
This addendum applies to Your TracVision® M5/M7 antenna is equipped with a new RF7 board,
systems having the following which expands the satellite tracking capabilities of the system.
serial number or later:
M5: 131000890
M7: 131000307 Supported Decoding Types
In addition to legacy QPSK DSS and DVB satellite signals, the RF7
board adds the capability to decode the following types of signals:
• Turbo QPSK (DISH DVB-S2)
• 4/5
• 8/9
• 5/11
• 9/10
NOTE: The RF7 board also continues to support the following FEC codes:
1/2, 2/3, 3/4, 5/6, 6/7, 7/8, and 99 (auto).
1
54-0964 Rev. A
TracVision M5/M7 RF7 Board
Addendum
Signal Quality
The RF7 board now reports SNR (signal-to-noise ratio) rather than
BER (bit error rate) to indicate the quality of the received satellite
signal.
Satellite Library
The following satellites have been added to the RF7 board’s satellite
library:
Satellite Installation LNB
Satellite Name
Position Name Type
The following satellite data have been updated in the RF7 board’s
satellite library:
Satellite Installation LNB
Satellite Name
Position Name Type
2
AppNote0802 Revised October 8, 2013
Configuring User-Defined Satellite(s)
To configure a user-defined satellite, you will need to enter satellite tracking information into the antenna.
This procedure requires a Windows-based PC with the most current version of the KVH Flash Update
Wizard installed. You will use the Flash Update Wizard to enter the following information:
• Satellite name
• Decoding type
NOTE: A 22 KHz tone must be present on the TracVision system’s coaxial cable to enable switching to
high band channels.
TIP: You can find satellite information on the web at www.lyngsat.com (not affiliated with KVH).
1. Enter HALT.
2. Enter DEBUGON.
SATCONFIG,a,b,c,d,e
Field Description
a User-defined satellite stored in the antenna library:
USER1 = User-defined Satellite 1
USER2 = User-defined Satellite 2
b Longitude: 0-180
c E (East) or W (West)
d Decoding type:
0 = Turbo QPSK (DISH DVB-S2)*
1 = QPSK DCII (DigiCipher 2)*
2 = QPSK DTV (Legacy DSS)
3 = QPSK DVB (Legacy DVB)
4 = Turbo 8PSK (DISH DVB-S2)*
5 = LDPC 8PSK (Standard DVB-S2)*
6 = LDPC QPSK (Standard DVB-S2)*
e Polarization:
L = Linear
C = Circular
* RF7 board required
1. Enter @DEBUGON.
@SATCONFIG,a,b,c,d,e,f,g,h,i
Field Description
a User-defined satellite position stored in antenna library:
A = satellite position A
B = satellite position B
e FEC code:
12, 23, 34, 35*, 45*, 56, 67, 78, 89*, 51 (5/11)*, 91 (9/10)*, or 99 (auto)
g Polarization:
V = Vertical
H = Horizontal
R = Right
L = Left
i Decoding type:
0 = Turbo QPSK (DISH DVB-S2)*
1 = QPSK DCII (DigiCipher 2)*
2 = QPSK DTV (Legacy DSS)
3 = QPSK DVB (Legacy DVB)
4 = Turbo 8PSK (DISH DVB-S2)*
5 = LDPC 8PSK (Standard DVB-S2)*
6 = LDPC QPSK (Standard DVB-S2)*
* RF7 board required
• Linear systems:
- Vertical high
- Vertical low
- Horizontal high
- Horizontal low
• Circular systems:
- Right
- Left
If your selected satellite does not have information for one or more of these transponder
categories, you can enter the following default values instead:
Transponder Data Default Value
Frequency 00000
Network ID 0x0000
4. Enter ZAP.
5. The antenna will restart. Wait two minutes for system startup.
Vertical High
Vertical Low
No data listed
Horizontal Low
No data listed
Based on the above information, you would enter the following commands:
HALT
DEBUGON
SATCONFIG,USER1,7,W,3,L
SATINSTALL,USER1,NONE
@DEBUGON
@SATCONFIG,A,98,11966,27500,34,0X0800,H,H,3
@SATCONFIG,A,98,11823,27500,34,0X0800,V,H,3
@SATCONFIG,A,98,00000,27500,34,0X0000,V,L,3
@SATCONFIG,A,98,00000,27500,34,0X0000,H,L,3
ZAP
Left
Based on the above information, you would enter the following commands:
HALT
DEBUGON
SATCONFIG,USER2,122,W,5,C
SATINSTALL,USER2,NONE
@DEBUGON
@SATCONFIG,A,99,12225,20000,56,0X1004,R,U,5
@SATCONFIG,A,99,12456,20000,56,0X1004,L,U,5
ZAP
Note: Not all TracVison Congratulations! Your TracVision M7 system has Auto Skew
M7 systems include Auto capability, which provides automatic skew angle adjustment for your
Skew. If you are unsure selected satellite(s), and an internal GPS antenna. These added
whether your linear features are not cited in the product manuals.
TracVision M7 system
includes automatic or
manual skew adjustment, You Do Not Need to Adjust the LNB Skew Angle.
please refer to the Your TracVision system includes an Auto Skew mechanism, which
documentation supplied automatically adjusts the skew angle of the antenna’s LNB. Therefore,
with your system. disregard any instructions in the manuals that direct you to modify the
LNB’s skew angle. No manual adjustment is necessary.
TIP: For more information on how skew works, please refer to the TracVision
M7 User’s Guide.
54-0693 Rev. A 1
MultiSat Control Panel Menu Quick Reference Guide
Install Satellite? Set Sat Switch Type? Restart Antenna? Operations Mode?
Yes Next Return Yes Next Return Yes Next Return Yes Next Return
Return to "Install Satellite"
Automatic Manual
Satellite Satellite
Switching Switching
Get antenna status? Control antenna? Upgrade software? Set brightness?
Yes Next Return Yes Next Return Yes Next Return Yes Next Return
Return to
"Get Antenna
Status"
Service=DIRECTV? Trisat Mode? Get system errors? Man control antenna? ^RF Use Jack Main^ Min Bright Max
Yes Next Cancel Yes No Cancel Yes Next Return Yes Next Return HALT Return *************
Select a DIRECTV Select 1 or 2 satellites Errors Detected * Adjust Azimuth/Elevation Set Display Brightness
mode from the library
Service=DISH? Install Europe WB? Get version? Set sleep on/off? System halted
Yes Next Cancel Yes Next Cancel Yes Next Return Yes Next Return
Select a DISH Network Select Hotbird WB, Antenna Software Versions * Sleep Mode On/Off
mode Astra1, Astra2S
Select ExpressVu Select Hotbird, Antenna Serial Number * Set Instant On Mode On/Off
Astra1, Astra2S
Service=Custom? Install Scandinavia? Get thres/sig level? Set lat/long? RF Flash Port Main Flash Port
Yes Next Cancel Yes Next Cancel Yes Next Return Yes Next Return
Select 1 or 2 satellites Select Hotbird WB, Threshold and Signal Levels * Set Latitude/Longitude
from the library Sirius, Thor
Get skew angle? Sat frequency scan?
Yes Next Return Yes Next Return
Bit Error Rate * Set Frequency, Symbol Rate, Use the latest version of the KVH Flash
FEC Code, and Network ID ‡ Update Wizard to upgrade the software
Get state? Reset to factory?
Yes Next Return Yes Next Return
TracVision M5/M7
MultiSat Control Panel Configuration
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, and troubleshoot the TracVision M5/M7 satellite
TV antenna system. For detailed installation information, please
refer to the TracVision M5/M7 Installation Guide.
The unique light-colored dome with dark contrasting base is a registered trademark of KVH Industries, Inc.
ExpressVu is a property of Bell ExpressVu, a wholly owned subsidiary of Bell Satellite Services.
Table of Contents
1 Introduction
Using this Manual ..............................................................................3
System Overview...............................................................................5
Circular and Linear Versions..............................................................8
2 Operation
Receiving Satellite TV Signals .........................................................13
Turning the System On/Off ..............................................................14
Changing Channels and Switching Between Satellites
(Circular Versions) ...........................................................................15
Changing Channels and Switching Between Satellites
(Linear Versions)..............................................................................21
Receiver Requirements ...................................................................24
Product Care ....................................................................................26
3 Settings
Updating Latitude and Longitude Data ............................................29
Displaying the Calculated Skew Angle ............................................30
Adjusting the Skew Angle (Linear Versions)....................................31
Setting Sleep Mode .........................................................................35
Setting Instant On ............................................................................36
Adjusting Display Brightness...........................................................37
DISH Network/ExpressVu Setup ......................................................38
DIRECTV Dual-Sat Mode Setup ........................................................44
Circular Custom Dual-Sat Setup......................................................45
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TracVision M5/M7 User’s Guide
Table of Contents
3 Settings (Continued)
European Tri-Sat Mode Setup..........................................................48
Linear Dual-Sat Mode Setup............................................................50
Selecting Automatic or Manual Satellite Switching.........................53
Resetting to Factory Default Settings ..............................................54
Restarting the TracVision System....................................................55
4 Troubleshooting
Five Simple Checks..........................................................................59
Troubleshooting Matrix ....................................................................60
Causes and Remedies for Operational Issues..................................61
Technical Support............................................................................65
B Position Grids
European Position Grid.....................................................................77
North American Position Grid...........................................................78
C Wiring Diagrams
Wiring Diagram for One or Two Receivers.......................................81
Wiring Diagram for Three or Four Receivers
(Circular Versions)* ..........................................................................82
Wiring Diagram for Three or Four Receivers
(Linear Quad-output Versions) .........................................................83
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
1. Introduction
This chapter provides a basic overview of this manual and your
TracVision system.
Contents
Using this Manual.............................................................. 3
System Overview............................................................... 5
Circular and Linear Versions.............................................. 8
1
TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
CAUTION
This is a danger, warning, or caution notice. Be sure to read
these carefully to avoid injury!
IMPORTANT!
This is an important notice. Be sure to read these carefully to
ensure proper operation and configuration of your TracVision
system.
TIP: Tips contain helpful information, allowing you to get the most out of
your TracVision system.
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
Typographical Conventions
This manual uses the following typographical conventions:
Related Documentation
In addition to this User’s Guide, the following documents are
provided with your TracVision system:
Document Description
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
System Overview
Your TracVision M5/M7 system is a state-of-the-art, actively
stabilized antenna system that delivers live satellite TV to your
vessel’s audio/video entertainment system. A basic system is
illustrated below.
Vessel Power
12 - 16 VDC
Switchplate RF
Power
Data
Main Data Satellite Receiver(s) TV(s)
RF Data Purchased Separately
MCP
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
System Components
The TracVision M5/M7 system includes the following components:
Antenna Unit
The antenna unit houses the antenna positioning
mechanism, LNB (low noise block), and control
elements within a radome. Weathertight
connectors join the power, signal, and control
cabling from the belowdecks units.
Switchplate
The switchplate controls power to the antenna via
the On/Off switch. MAINTENANCE
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
System Features
Your TracVision M5/M7 system uses integrated DVB technology to
quickly acquire and track the correct satellite, switch between your
selected satellites, and send TV signals to the receiver.
In-motion Tracking
The TracVision system uses a state-of-the-art actively stabilized
antenna. Once the satellite is acquired, the antenna’s internal gyros
and control system continuously measure the heading, pitch, and roll
of your vessel, keeping the antenna pointed at the satellite at all times -
even while you’re on the move!
Satellite Library
The TracVision M5/M7 system includes a pre-programmed satellite
library of the most popular satellite services, offering a wide variety of
satellite services to choose from. For complete information on the
satellite library, see Chapter 3 ”Settings” on page 27.
TIP: You can add two more satellites of your choice to the satellite library. For
complete information on adding satellites to the library, refer to the associated
Application Note on the KVH Partner Portal (KVH-authorized technicians
only).
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
Circular Linear
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TracVision M5/M7 User’s Guide
Chapter 1 - Introduction
+60
+65
+70
For complete details about adjusting the LNB’s skew, see “Adjusting
the Skew Angle (Linear Versions)” on page 31.
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
2. Operation
This chapter explains everything you need to know to operate the
TracVision system.
Contents
Receiving Satellite TV Signals ......................................... 13
Turning the System On/Off .............................................. 14
Changing Channels and Switching Between
Satellites (Circular Versions) ........................................... 15
Changing Channels and Switching Between
Satellites (Linear Versions).............................................. 21
Receiver Requirements ................................................... 24
Product Care.................................................................... 26
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
TIP: For your convenience, KVH provides links to several websites that offer
satellite coverage information. Simply visit our website at www.kvh.com/
footprint.
Equator
Blocked!
TracVision
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
IMPORTANT!
Avoid turning the vessel or changing channels for one minute
after turning on the system.
ON
OFF
MAINTENANCE
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
TIP: The primary receiver is the receiver connected to the antenna’s RF1
connector.
Antenna MCP
Switchplate
RF2 RF1
Grounding
Primary Receiver
Block
RF1
RF2
Secondary Automatically
Receiver switches
(optional) satellites/channels
Changes
channels on
current satellite
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Antenna MCP
Switchplate
RF2 RF1
All Receivers
Multiswitch
Changes
channels on
current satellite
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Dual-Sat Mode - Required for all DISH 500, ExpressVu, DIRECTV, and Custom
Dual-Sat Setups
Dual-Sat Mode is used with several service configurations. Figure 2-10
lists each Dual-Sat service configuration, the satellites tracked for each
service, and available satellite switching modes.
Available
Service Satellites Tracked Switching Mode(s)
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Antenna MCP
Switchplate
RF2 RF1
Grounding
Primary Receiver
Block
RF1
RF2
Secondary Automatically
Receiver switches
(optional) satellites/channels
Changes
channels on
current satellite
Available Satellite
(Button Not Used)
Satellite Being
Tracked
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Dual-Sat Manual Mode - Required for Three or More Receivers and All
Custom Dual-Sat Setups
Circular TracVision M5/M7 systems with three or more receivers
require the use of a multiswitch. Since multiswitches interfere with
communications between the receivers and the antenna, the system
must be set up in Manual mode. When manual mode is enabled, you
can use the receiver’s remote control to change channels on the
currently selected satellite. If you need to switch satellites, simply use
the buttons on the front of the MCP (see Figure 2-13 and Figure 2-14).
You can use the receivers’ remote controls to switch between the
channels on the currently selected satellite.
Antenna MCP
Switchplate
RF2 RF1
All Receivers
Multiswitch
Changes
channels on
current satellite
Press for
Sat B
Satellite Being
Tracked
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Antenna MCP
Switchplate
RF2 RF1
Grounding
Primary Receiver
Block
RF1
RF2
Secondary Automatically
Receiver switches
(optional) satellites/channels
Changes
channels on
current satellite
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Buttons used
to switch satellites
Multiswitch
All Receivers
Changes
channels on
current satellite
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Receiver Requirements
This section lists U.S. and Canadian circular receiver models that are
compatible with the TracVision M5/M7 system and explains linear
and circular receiver setup requirements.
Standard-definition receivers
D11 3100
D10
High-definition receivers
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
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TracVision M5/M7 User’s Guide
Chapter 2 - Operation
Product Care
Please consider the following antenna care guidelines for maintaining
peak performance:
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
3. Settings
This chapter contains information on system settings and how to modify
them.
Contents
Updating Latitude and Longitude Data ............................ 29
Displaying the Calculated Skew Angle ............................ 30
Adjusting the Skew Angle (Linear Versions).................... 31
Setting Sleep Mode ......................................................... 35
Setting Instant On............................................................ 36
Adjusting Display Brightness........................................... 37
DISH Network/ExpressVu Setup ...................................... 38
DIRECTV Dual-Sat Mode Setup........................................ 44
Circular Custom Dual-Sat Setup ..................................... 45
European Tri-Sat Mode Setup ......................................... 48
Linear Dual-Sat Mode Setup............................................ 50
Setting Manual or Automatic Switching .......................... 53
Resetting to Factory Default Settings.............................. 54
Restarting the TracVision System ................................... 55
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
TIP: For your convenience, you can determine your approximate latitude and
longitude using the Position Grids provided in Appendix B on page 75.
Restarting Antenna
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
IMPORTANT!
An accurate skew angle reading requires current latitude and
longitude data. If necessary, be sure to update the latitude and
longitude data before proceeding (see “Updating Latitude and
Longitude Data” on page 29 for more information).
Install Satellite?
Yes Next Return
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
TIP: For information on how skew works, see “LNB Skew Angle” on
page 8.
CAUTION
To avoid bodily injury, be sure to turn off the antenna and
disconnect power to all wired components.
Reflector
LNB
Assembly
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Reflector
M4 Socket
Set Screws
M4 Socket
Set Screws Reflector
LNB
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
IMPORTANT!
Be sure to keep the LNB fully inserted in the choke feed to
ensure optimum performance.
LNB
SKEW
Choke Feed
Negative Positive
Skews Skews
0 Skew
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
IMPORTANT!
Be sure to keep the LNB fully inserted in the choke feed to
ensure optimum performance.
LNB
Choke Feed
SKEW
90
90 8 75 6
85
85
65 70 80
07 5
75
0
55 60
60
50 0
55 4
45 0 30 05
20 0 0 3 0 4 45
35 10 10 2
25 35
15 5 5 15 25
Negative Positive
Skews Skews
0˚ Skew
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Use the flowchart in Figure 3-8 if you wish to disable Sleep Mode, or if
you wish to restore the original Sleep Mode setting.
Install Satellite?
Yes Next Return
Control Antenna?
Yes Next Return
Sleep Mode: ON
On Enter Off
Select On or Off as required,
then select Enter.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Setting Instant On
When Instant On is enabled, the antenna can immediately receive
signals if the vessel has not moved since the antenna was last shut off.
However, if the system is turned off, and then the vessel moves after
last acquiring the satellite via Instant On, the antenna will undergo its
standard initialization process once it is turned back on. This results in
a brief delay.
Use the flowchart in Figure 3-9 if you wish to enable Instant On, or if
you wish to restore the original setting.
Install Satellite?
Yes Next Return
Control Antenna?
Yes Next Return
instant mode: ON
On Enter Off
Select On or Off as required,
then select Enter.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Install Satellite?
Yes Next Return
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
IMPORTANT!
This procedure must be performed while the vessel is docked in
calm water.
NOTE: For your convenience, you can determine your approximate latitude
and longitude using the Position Grids provided in Appendix B on page 75.
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Chapter 3 - Settings
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Circular or Linear?
Cir Lin Return
Set Lat/Long?
Yes Next Return
Service= DIRECTV?
Yes Next Cancel
Press - or + to toggle each
digit to the desired value, then
Service= DISH? press Enter to accept each digit.
Yes Next Cancel
Latitude: ##N
- Enter +
Service= ExpressVu?
Yes Next Cancel
Press - or + to toggle each
digit to the desired value, then
press Enter to accept each digit.
Longitude: ###E
- Enter +
Restarting Antenna
Please Run
Check Switch
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
IMPORTANT!
Please be patient. The Check Switch test takes approximately 15
minutes to complete. Disregard any messages on the TV stating
the test is complete; the antenna must perform additional
operations before proceeding.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Port 1 2 3
Trans OK OK OK
Switch SW64
Port 1 2 3
Trans OK OK OK
Switch SW64
Port 1 1 2 2
Switch SW42
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Port 1 1 2 2
Satellite 91 91 82 82
Switch SW21
*NOTE: If you installed just one ExpressVu satellite, the TV screen will
display an error message instead; this is normal.
NOTE: You do not need to configure the receiver again unless you add
another receiver, you reconfigure a receiver for home use, or you move to a
different DISH 1000 satellite coverage area (see “DISH 1000 (Required for
TurboHD Service)” on page 15).
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
NOTE: For your convenience, you can determine your approximate latitude
and longitude using the Position Grids provided in Appendix B on page 75.
44
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
IMPORTANT!
Most DIRECTV, DISH Network, and ExpressVu subscribers
should refer to the previous sections for setup information. The
TracVision system should only be configured for Custom Dual-
Sat Mode if you wish to install just one satellite or install
different satellites than those specified for your satellite service.
Refer to “DISH Network/ExpressVu Setup” on page 38 or
“DIRECTV Dual-Sat Mode Setup” on page 44 for more
information.
NOTE: Be sure to only install satellites that your TracVision M5/M7 system
can track in your geographic location. For your convenience, KVH provides
links to several websites that offer satellite coverage information. Simply visit
our website at www.kvh.com/footprint.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Satellite
Satellite Service Installation Name
Location
72.0° W DSS_72
101.0° W DSS_101
DIRECTV
110.0° W DSS_110*
119.0° W DSS_119
DIRECTV Latin
95.0° W GALAXY3CN*
America
61.5° W ECHO_61
119.0° W ECHO_119
129.0° W ECHO_129
91.0° W EXPRESSTV
ExpressVu
82.0° W EXPRESSVU
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Use the flowchart in Figure 3-21 to configure the TracVision system for
your custom pair of satellites (or single satellite).
Restarting Antenna
47
TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Hotbird WB A
Europe WB Astra 1 B
Astra 2S C
Hotbird A
Europe Astra 1 B
Astra 2S C
Hotbird WB A
Scandinavia Sirius B
Thor C
NOTE: Be sure to record the skew angle (the average skew for all three
satellites) that is displayed during this procedure. You will need this
information to adjust the TracVision system’s skew angle. See “Adjusting the
Skew Angle (Linear Versions)” on page 31 for more information on setting
the skew angle.
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Satellite
Satellite Installation Name
Location
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
NOTE: Be sure to record the skew angle (the average skew for both satellites)
reported during this procedure. You will need this information to adjust the
TracVision system’s skew angle.
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Chapter 3 - Settings
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Install Satellite?
Yes Next Return
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Install Satellite?
Yes Next Return
Control Antenna?
Yes Next Return
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TracVision M5/M7 User’s Guide
Chapter 3 - Settings
Install Satellite?
Yes Next Return
Antenna Restarted
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TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
4. Troubleshooting
This chapter identifies potential basic problems along with their possible
causes and solutions. It also explains how to get technical support.
Contents
Five Simple Checks ......................................................... 59
Troubleshooting Matrix.................................................... 60
Causes and Remedies for Operational Issues ................. 61
Technical Support............................................................ 65
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Chapter 4 - Troubleshooting
TIP: You can also try resetting the satellite TV receiver. Turn off and unplug
the receiver, wait one minute, then plug it back in and turn it back on.
Is it raining heavily?
Heavy rain or snow can weaken satellite TV signals. Reception should
improve once the inclement weather subsides.
(Linear Versions Only) Is the antenna’s LNB set to the correct skew angle?
To optimize reception, the antenna’s LNB needs to be set to the correct
skew angle for the satellite(s) you want to track. See “Adjusting the
Skew Angle (Linear Versions)” on page 31 for details.
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TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Troubleshooting Matrix
The troubleshooting matrix in Figure 4-1 identifies potential
operational symptoms and their causes and remedies. “Causes and
Remedies for Operational Issues” on page 61 contains detailed
information on the causes and remedies listed below.
n
ratio
figu
con
iver
ged
rece
han
tup
ES
per
r
ta c
d
EDI
g st
use
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Antenna non-functional x x
No picture on TV set x x x x x x x x
60
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Receiver Fault
Your satellite TV receiver might be set up incorrectly or defective. First
check the receiver’s configuration to ensure it is set up for the desired
programming. In the case of a faulty receiver, refer to your selected
receiver’s user manual for service and warranty information.
61
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
TIP: For your convenience, KVH provides links to several websites that offer
satellite coverage information. Simply visit our website at www.kvh.com/
footprint.
Equator
Blocked!
TracVision
62
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Radar Interference
The TracVision M5/M7 antenna must be kept out of line with nearby
radars, as their energy levels might overload the antenna’s front-end
circuits. Refer to the TracVision M5/M7 Installation Guide for details,
or visit any KVH-authorized dealer or distributor for assistance. To
find a KVH-authorized dealer near you, visit www.kvh.com/
wheretogetservice.
Insufficient Power
If the power cable to the antenna unit is more than 50 ft (15 m) long,
the power level can decrease over the length of the cable, resulting in a
voltage level at the antenna that is too low to power the system. Refer
to the TracVision M5/M7 Installation Guide for details on supplying
adequate power to the antenna, or visit any KVH-authorized dealer or
distributor for assistance. To find a KVH-authorized dealer near you,
visit www.kvh.com/wheretogetservice.
Improper Wiring
If the system has been improperly wired, the antenna will not operate
correctly. Refer to the TracVision M5/M7 Installation Guide for
complete system wiring information, or visit any KVH-authorized
dealer or distributor for assistance. To find a KVH-authorized dealer
near you, visit www.kvh.com/wheretogetservice.
63
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Loose RF Connectors
KVH recommends periodically checking the system’s cable
connections. A loose RF connector can reduce signal quality or prevent
automatic satellite switching using the receiver’s remote control. Refer
to the TracVision M5/M7 Installation Guide for complete system
wiring information, or visit any KVH-authorized dealer or distributor
for assistance. To find a KVH-authorized dealer near you, visit
www.kvh.com/wheretogetservice.
Cable Unwrap
If your vessel makes several consecutive circles in the same direction,
the antenna will rotate 720° before reaching the end of its internal
cable. If this occurs, the system will automatically unwrap the cable by
quickly rotating the antenna dish in the opposite direction. During this
time, your TV picture will freeze momentarily.
64
TracVision M5/M7 User’s Guide
Chapter 4 - Troubleshooting
Technical Support
The TracVision M5/M7 antenna is a sophisticated electronic device.
KVH-authorized technicians have the specialized tools and expertise
necessary to diagnose and repair a system fault. Therefore, if you
experience any operating problem or require technical assistance,
please call or visit your local authorized TracVision dealer or
distributor. To find a KVH-authorized dealer near you, visit
www.kvh.com/wheretogetservice.
Please have your antenna serial number handy before you call (see
“Displaying the Antenna Serial Number” on page 74 for more
information).
65
TracVision M5/M7 User’s Guide
Appendix A - Advanced Settings and Functions
Appendix A
Advanced Settings and
Functions
This appendix contains information on advanced settings and functions.
This information should only be utilized by KVH-authorized technicians.
Contents
Manually Control the Antenna ......................................... 69
Updating Satellite Frequency Data .................................. 70
Configuring Satellite Settings.......................................... 72
Displaying Software Version Information ........................ 73
Displaying the Antenna Serial Number............................ 74
67
TracVision M5/M7 User’s Guide
Appendix A - Advanced Settings and Functions
NOTE: If you are performing this procedure as part of the satellite frequency
scan update procedure, be sure to select “NO” at the “Make Antenna Track?”
screen.
TIP: Once you have finished positioning the antenna, the system will revert
to automatic control.
69
TracVision M5/M7 User’s Guide
Appendix A - Advanced Settings and Functions
With the desired satellite, band, and polarization selected, the system
will automatically search for the frequency with the strongest signal.
The system will then update that satellite’s programmed data with the
new frequency (and associated network ID) and store it in the satellite
library.
• Symbol rate
• FEC code
IMPORTANT!
The vessel must remain stationary throughout this procedure.
70
TracVision M5/M7 User’s Guide
Appendix A - Advanced Settings and Functions
TIP: If you know the satellite configuration data, you can configure the
satellite without scanning frequency data (see “Configuring Satellite
Settings” on page 72).
71
TracVision M5/M7 User’s Guide
Appendix A - Advanced Settings and Functions
Install Satellite?
Yes Next Return
Get Version?
Yes Next Return
CP Antenna RF
#.## #.## #
73
TracVision M5/M7 User’s Guide
Appendix A - Advanced Settings and Functions
Install Satellite?
Yes Next Return
Antenna serial #
#########
74
TracVision M5/M7 User’s Guide
Appendix B - Position Grids
Appendix B
Position Grids
This appendix contains European and North American position grids for
determining your approximate latitude and longitude.
Contents
European Position Grid .................................................... 77
North American Position Grid .......................................... 78
75
TracVision M5/M7 User’s Guide
Appendix B - Position Grids
1 2 3 4
5 6 7
8 9 10
12 13 14 11
15 16
17 18 19 20
21 22 23 24
77
TracVision M5/M7 User’s Guide
Appendix B - Position Grids
78
TracVision M5/M7 User’s Guide
Appendix C - Wiring Diagrams
Appendix C
Wiring Diagrams
This appendix provides receiver wiring diagrams for basic
configurations. Wiring diagrams vary according to the number of
receivers installed and the TracVision system configuration (circular/
linear and dual/quad-output). For installation instructions, refer to the
TracVision M5/M7 Installation Guide.
Contents
Wiring Diagram for One or Two Receivers ...................... 81
Wiring Diagram for Three or Four Receivers
(Circular Versions) ........................................................... 82
Wiring Diagram for Three or Four Receivers
(Linear Quad-output Versions)......................................... 83
79
TracVision M5/M7 User’s Guide
Appendix C - Wiring Diagrams
Antenna
Data
Power
RF2 RF1 Switchplate
+ –
+ – RJ 22
Maintenance Power
Terminal
Strip
OR DB9
+12 VDC
Vessel Power
Antenna
Unit RF Port Power In
+ – MCP
+ +
Grounding Block
Vessel
(Circular/Sky Mexico
AC Ground
Systems Only)
RF2 RF1
Receiver #1
Satellite InOFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
Controls satellite
selection
Receiver #2
Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
81
TracVision M5/M7 User’s Guide
Appendix C - Wiring Diagrams
Antenna
Data
Power
RF2 RF1
Switchplate
+ –
+ – RJ 22
Maintenance Power
Terminal
Strip
OR DB9
+12 VDC
Vessel Power
Antenna
Unit RF Port Power In
+ – MCP
+ +
Vessel
AC Ground
Receiver #4
Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
Power
Supply Receiver #3
Satellite In
18V 13V
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
DC ANT
18V 20V IN 13V
SAT SAT
Receiver #2
Multiswitch Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
Rx1 Rx4
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
ANTENNA
Rx2 Rx3
S-VIDEO OUT
USB
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
82
*NOTE: Only the Eagle Aspen multiswitch (KVH Part #72-0310) is approved for this configuration.
TracVision M5/M7 User’s Guide
Appendix C - Wiring Diagrams
Data
Power
RF1 Switchplate
RF2
RF3 + –
+ – RJ 22
RF4 Maintenance Power
Terminal
Strip
OR DB9
+12 VDC
Vessel Power
Antenna
Unit RF Port Power In
+ – MCP
+ +
Receiver #1
Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
Controls satellite
VIDEO OUT
DIGITAL AUDIO
selection
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
Receiver #2
Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
Receiver #3
Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
Receiver #4
Satellite In
OFF-AIR IN SATELLITE IN COMPONENT OUT
CAUTION
AC 120V, 60 Hz
VIDEO OUT
DIGITAL AUDIO
OUT OPTICAL RF REMOTE
PHONE JACK
S-VIDEO OUT ANTENNA
USB
NOTE: If you wish to connect more than four receivers, you will need to install an active
(powered) multiswitch, such as Spaun model 5602NF. You can purchase this multiswitch
from KVH (KVH Part #19-0413). 83
www.kvh.com
KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd.
EMEA Headquarters World Headquarters Asia-Pacific Headquarters
Kokkedal, Denmark Middletown, RI U.S.A. Singapore
Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469
E-mail: info@emea.kvh.com E-mail: info@kvh.com E-mail: info@apac.kvh.com