 I cannot check for Windows Updates or see my Windows Security page.

The Windows Update

just keeps spinning and "checking", and I cannot access advanced options. The Windows Security
page just says "security at a glance" and the rest is blank.

 We think this should answer your question. If you still need help, let us know and we'll
connect you with an expert.

Ronodeep
MICROSOFT WINDOWS ADVISOR

Greetings!

**UNABLE TO PERFORM WINDOWS UPDATE:-**

Please refer the below link on how to run the Windows Update Troubleshooter and automatically
fix the issue -

[
...
read more

 No, I still need help

 No worries, we’ll connect you with an expert right away. If you need to leave, we’ll notify you as
soon as you get an answer.


Ronodeep
14478 Answers • 100% Helpful

Greetings Henry!

Thanks for reaching out! I’m Ronodeep, an Independent Windows Advisor. I'd be more than happy to help
you with your concerns today.

Please follow the below steps to check the current version or build of your windows-

Press Windows logo + R on your keyboard.

Type winver and click OK.
Check for the version of your windows in the new screen.

Help me with the version or build, you see on your end.

Best Regards,
Ronodeep.
 Version 1909 (OS Build 183673.815)
 OS Build 18363.815*


 Ronodeep
14478 Answers • 100% Helpful

Thank you!

We shall perform some steps to investigate and fix the update issue.

Please follow the below-

 
Step 1 
Press the Windows logo + R on the keyboard. 
Type services.msc and ok to open services console. 
Scroll and look for Windows update ((not Windows Update Medic Service)
Right-click on windows update select Stop. 
Look for Background Intelligent Transfer Service, right-click on it and select Stop.
 
Step 2 
Press Windows logo + E on the keyboard to open File Explorer. 
Navigate to C:\Windows\SoftwareDistribution\Download. 
Press Windows logo + E to open File Explorer.
On the left pane, click on This PC/Computer.
On the right, click on Local Disk (C:).
Click on Windows.
Click on SoftwareDistribution.
Click on Downloads.
Delete everything under this download folder.
 
Step 3 
Press the Windows logo + R on the keyboard. 
Type services.msc and ok to open services console. 
Scroll and look for Windows update (not Windows Update Medic Service).
Right-click on windows update select Start. 
Look for Background Intelligent Transfer Service, right-click on it and select Start.

Let me know once you have completed the above steps.

 I dont have WIndows Update as a service.


Ronodeep
14478 Answers • 100% Helpful

Oh, that is a bad sign.

Please skip the above 3 steps.


Ronodeep
14478 Answers • 100% Helpful

Let's check if there is any system file corruption which is causing the problem-

Press the Windows logo + X on the keyboard.

You will see a menu on the left.
Click on Command Prompt (Admin) or Windows PowerShell (Admin).
 Type the below command and hit enter:

sfc /scannow

NOTE: There is space between sfc and / .

Help me with the result you see.

 Ive done this as well as DISM, but I will do it again.


Ronodeep
14478 Answers • 100% Helpful

Do you recall the result of the sfc scan?

 PS C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

 That is the one i just did
 Not the old one.


Ronodeep
14478 Answers • 100% Helpful

Thank you!

Please load to the below link and click on Download tab on top, this will download a file named - Update-
Reistry.reg :

https://1drv.ms/u/s!AgbiBCDy2ByahO406Ji4TYzUiSslcA

Double click on the downloaded file and run it.

Help me with the result you see.

 The keys and values contained in C:\Users\turtl\Downloads\Update-Registry.reg have been
successfully added to the registry.


Ronodeep
14478 Answers • 100% Helpful

Perfect!

Again, please load to the below link and click on Download tab on top, this will download a file named -
WuReset.bat:
 https://1drv.ms/u/s!AgbiBCDy2ByahO4yjXZJY53j0YVQ3g

Double click on the downloaded file and run it.

Help me with the result you see.

 I just tried to open Advanced Options of Windows Update and see if Windows Security is working
and neither has changed.
 ok
 Failed to reset Windows Update due to wuauserv service failing to stop.
 Press any key to continue . . .


Ronodeep
14478 Answers • 100% Helpful

No worries, we shall fix the windows defender in the process.


Ronodeep
14478 Answers • 100% Helpful

Yes, press any key to continue.

 Starting services
.
System error 5 has occurred.

Access is denied.

System error 5 has occurred.

Access is denied.

System error 5 has occurred.

Access is denied.

System error 5 has occurred.

Access is denied.

Task completed successfully! Please Restart your Computer and Check for the Updates again.
Press any key to continue . . .


Ronodeep
14478 Answers • 100% Helpful

Let's restart the computer now.

PLEASE NOTE: If we get disconnected, you can access this ongoing chat through your email. You will
see that you have been getting emails with each of my replies. On any of my emails click on "View
 Response" and it should load our ongoing chat session.

Let me know once you are back to your desktop screen.

 Ok i will be right back


Ronodeep
14478 Answers • 100% Helpful

I will standby :)
 Im back


Ronodeep
14478 Answers • 100% Helpful

Welcome back!


Ronodeep
14478 Answers • 100% Helpful

Now, we shall perform an In-Place Upgrade to fix the update and installed the pending updates for you.

Firstly, make sure no external devices are connected, like - External hard drive; USB flash drive, or Game
controller. (Other than keyboard and mouse)
 Alright i will unplug my external HDD
 Ok, done.


Ronodeep
14478 Answers • 100% Helpful

Please download and run the Microsoft Media Creation Tool to perform the In-Place Upgrade - 

https://www.microsoft.com/en-in/software-download/windows10

(Click on Download Tool Now )

 
NOTE: Remember to select the "Upgrade this PC" option and "Keep my files and apps" option to avoid
any loss of data. These options will show up as the process progresses.

"Keep my files and apps" will show up almost at the end of the process (By default it should be check-
marked), but make sure it is check marked or else do not proceed with Install.


Ronodeep
14478 Answers • 100% Helpful
 Watch the YouTube video as a reference to the above process - https://www.youtube.com/watch?
v=9BWh0YRmnT8&feature=youtu.be

Please be informed that the In-Place Upgrade process steps take a bit of a long time as it fixes the
windows components and also performs a real-time update and it also depends on the speed of your
internet.


Ronodeep
14478 Answers • 100% Helpful

PLEASE NOTE: If we get disconnected, you can access this ongoing chat through your email. You will
see that you have been getting emails with each of my replies. On any of my emails click on "View
Response" and it should load our ongoing chat session.
 Will this remove my programs?


Ronodeep
14478 Answers • 100% Helpful

This process won't impact your data or programs.

The only changes you might see is, it might change the background screen theme.
 And im assuming this is reinstalling Windows, what if this occurs again?


Ronodeep
14478 Answers • 100% Helpful

Don't worry! :)

It's more of a repair of windows components and installing the pending and failed updates. The defender
issue would also get fixed with this.

As it is repaired you won't have the same issue.

 Ok im installing it right now :D


Ronodeep
14478 Answers • 100% Helpful

I will standby!


Ronodeep
14478 Answers • 100% Helpful

:)
 Im back
  I have a couple of popups under the name RunDLL
 There was a problem starting winscomrssrv.dll and StartupCheckLibrary.dll - Operation did not
complete successfully because the file contains a virus or potentially unwanted software.
 However, I can now check for updates, access Windows Security and Advanced Options for
Windows Update


Ronodeep
14478 Answers • 100% Helpful

Perfect!


Ronodeep
14478 Answers • 100% Helpful

Restart the computer again and check if you still get the popup dll error.
 Ok one sec


Ronodeep
14478 Answers • 100% Helpful

Sure!
 Ok now it says for both "The specified module could not be found."


Ronodeep
14478 Answers • 100% Helpful

Help me with a screenshot.

Please follow the below steps to use snipping tool to take screenshots- 
- Click Windows (Start), type snipping tool and open it. 
- On the snipping tool screen, click on NEW. 
- And take the required screenshot. 
- Click on File on the top of the snipping tool screen and save the screenshot to a location. 

Now you can attach the saved screenshot to our chat screen.
 File uploaded

Ronodeep
14478 Answers • 100% Helpful

Let me check on this.

Meanwhile, run a full scan with windows defender.

 Okay.


Ronodeep
14478 Answers • 100% Helpful

Download and install Autoruns tool -

https://download.sysinternals.com/files/Autoruns.zip
 Done
 Ah I see them
 I see four things "File not found"
 StartupCheckLibrary.dll / winscomrssrv.dll / winrmsrv.exe and winlogui.exe


Ronodeep
14478 Answers • 100% Helpful

Click the Scheduled task and help me with a screenshot.

 I had been having issues with winlogui running at 100% randomly as well.
 The scheduled task?


Ronodeep
14478 Answers • 100% Helpful

Yes
  Is this it
 File uploaded


Ronodeep
14478 Answers • 100% Helpful

Refer screenshot.

 File uploaded


Ronodeep
14478 Answers • 100% Helpful
 Yes, you can right click on the yellow marked and select Delete.
 Alright, done.
 The scan is still running. The yellow marked ones have been deleted, so that's that.


Ronodeep
14478 Answers • 100% Helpful

Let's wait for the scan to complete then restart the computer.
 Alright, will do!


Ronodeep
14478 Answers • 100% Helpful

I will standby :)
 Alright the scan is complete, I will restart my computer
 File uploaded

 Before I do, it showed those four files as threats, so i removed them

 File uploaded
  File uploaded


Ronodeep
14478 Answers • 100% Helpful

Perfect!

Yes, the same pop-ups wee infections.

Let's restart and confirm the status.

 Alright.


Ronodeep
14478 Answers • 100% Helpful

I will standby :)
 It worked! No popups and Windows Update / Defender are both working fine


 Ronodeep
14478 Answers • 100% Helpful

Awesome!! We did it!!

Thank you for all your patience today!

Let me know if I can be of any further assistance today!

 Is there any way I can save a log of this chat for later?
 In case there is a future issue of this kind


Ronodeep
14478 Answers • 100% Helpful

The only way is to copy the chat with the instructions and paste it on a word document.