Ngepu Kiawi
346-303-8381• ngepu1@gmail.com• Richmond, TX 77406
PROFESSIONAL SUMMARY
A savvy leader with 15 years of healthcare experience in healthcare management, IT, training/teaching,
mentoring, and nursing. Excellent at providing strategic and innovative advice and solutions to meet company and
employees' needs.
KEY COMPETENCIES
Program management Strategic leadership
Teaching experience Performance evaluation
Operations Management Financial accountability
Quality assurance Curriculum development
EDUCATION
University of Houston 12/2020
Executive Doctor of Education in Professional Leadership
Dissertation topic: Implementing and using video telemedicine as a form of innovation amidst COVID-19: The
new normal (In progress)
Walden University 08/2014
Master of Healthcare Administration
George Mason University 05/2012
Bachelors of Science in Health Administration
Northern Virginia Community College 08/2009
Associate of Science, General Studies
Professional Healthcare Institute 06/2007
Practical Nursing Certificate
WORK EXPERIENCE
Management/Research Experience
The KIAWI Foundation, Inc. Houston, TX 05/20-present
Founder/President
Overseeing the administration, programs, and strategic plan of the organization.
Working with the Board of Directors to fulfill the organization's mission.
Developing resources sufficient to ensure the financial health of the organization.
Working with board and staff to ensure that the mission is fulfilled through programs, strategic planning, and
community outreach.
Overseeing and implementing appropriate resources to ensure that the operations of the organization are
proper.
KiawiTechIT Academy, LLC Houston, TX 01/18-present
Director of Operations
Planning and monitoring the day-to-day running of the business.
Creating new company policies and processes, and ensuring that they are followed.
Monitoring employee production, performance, and satisfaction.
Working with the CEO to make decisions for operational activities and set strategic goals.
Analyzing, reviewing, and implementing recommendations for improvement in all operational areas.
Supervising staff and providing constructive feedback.
Aveanna Healthcare, Houston, TX 12/19-02/20
Quality Assurance Manager (Contract-based)
Met quality assurance objectives by training, coaching, and counseling/disciplining employees.
Conducted interviews, orientations, and ongoing quarterly in-service training.
Developed, implemented, and maintained systems to ensure effective and high-quality nursing care.
Analyzed, reviewed, and reported charts, charting trends, and quality indicators while resolving charting
issues and recommending changes.
Monitored compliance with policies and procedures, including documentation.
Provided information and education on quality and performance improvement processes to clinical
supervisory staff.
Assisted the quality department with surveys and audits as assigned.
Maintained confidentiality of all employee/client records and information.
Waymaker, LLC, Manvel, TX 01/17-01/18
Care Coordination Manager/Program Manager
Managed job performance evaluations, quality assurance, professional development personnel, and
disciplinary actions and worked on various projects to increase client safety, health outcomes, and
satisfaction.
Managed staff and clients on patient quality and safety at all three locations in Manvel, Lake Jackson, and
Texas City.
Collaborated with other departments and businesses to meet physicians and office staff's educational needs
and reported data and performed analytics to improve overall patient care quality.
Hired, trained new staff, and performed and supervised quarterly in-service training.
Medical Society of Northern Virginia, McLean, VA 01/12-05/12
Health Management Intern
Worked on a project known as Project Access of Northern Virginia (PANV) and consulted physicians from
different specialties.
Conducted research on the number of safety net clients available from five different regions (McLean,
Chantilly, Falls Church, Sterling, & Springfield) and recruited some physicians to participate in the project by
providing healthcare services to at least 1-5 uninsured clients per year.
Training/Teaching/Mentoring Experience
KiawiTechIT Academy, LLC, Houston, TX 05/20-present
Scrum Master Instructor
Currently teach scrum master certification course online.
Use a variety of teaching techniques to encourage student critical thinking and discussion.
Creating and implementing lesson plans and instructional techniques to facilitate adult student learning.
Improving adult learning through engaging curricula and non-traditional teaching methods.
University of Houston – College of Education, Houston, TX 01/19-07/2020
Graduate Assistant
Mentored over 30 undergraduate and graduate students on career exploration and professional
development.
Taught High School students in the AVID program in Math and English through the University of Houston's
Advancing Community and Engagement Services (ACES) Institute.
Gee’s Career Training Institute, Woodbridge, VA 6/10-9/10
Health Science Instructor (Summer Program)
Assisted in creating and implementing core lesson plans to meet each student's specific needs and accessed
students according to the institute's metric and graded their work and exam papers.
Provided one-on-one and group counseling to students to help them realize their academic goals and
performed online discussions to help students understand study material.
Nursing Experience
Aveanna Healthcare, Houston, TX 01/18-12/19
Pediatric Nurse (Supervisory) PRN
Performed nursing functions and supervised nursing staff.
Angels of Care Pediatric Home Health, Houston, TX 12/15-12/18
LVN (Supervisory) PRN
Performed nursing functions and supervised nursing staff.
American Care Partners, Falls Church, VA 02/14-11/14
LVN (Supervisory)
Supervised, oriented, and trained nursing staff.
Herald Healthcare, LLC, Woodbridge, VA 01/10-08/13
LVN (Supervisory)
Performed nursing services.
NRI-Staffing, Annandale, VA 10/07-03/10
Immunization Nurse at Clinic
Administered shots to patients of all ages and performed triage services.
Best Care Home Care, Woodbridge, VA 05/05-09/07
Certified Nursing Assistant
Civic/Volunteer Experience
Bank of America, Houston, TX 08/20-present
Advisory Panel Member
Mobilizing, Medical, Missions (M3) – Lakewood Church, Houston, TX 11/19-present
M3 Ambassador
CHI St. Luke's Health – The Vintage Hospital, Houston, TX 10/19-present
Education Administration Volunteer
Afoakom-Houston, Houston, TX 03/19-present
Insurance Coordinator
Cougar First Impression at University of Houston, Houston, TX 08/19-12/19
Staff volunteer
NACDA-Houston, Houston, TX 01/17-01/19
Financial Secretary/Treasurer
Houston Food Bank, Houston, TX 01/16-present
Volunteer
PROFESSIONAL AFFILIATIONS
Center for the Integration of Research, Teaching, and Learning (CIRTL), member 10/20-present
National Association of Health Services Executives (NAHSE) 12/19-present
University of Houston Honor Society, member 01/19-present
Golden Key International Honor Society, member 08/14-present
American College of Healthcare Executives (ACHE), Member 02/12-Present
Upsilon Phi Delta Honor Society, Member 08/11-present
CERTIFICATIONS/LICENSES
Certified SAFe Scrum Master (Scaled Agile, Inc.) 04/20-present
Certified Scrum Master (International Scrum Institute) 05/19-present
Certified Assisted Living Administrator (TALA) 08/16-present
Licensed Practical/Vocational Nurse 06/07-present
LANGUAGES
Bilingual in English and French. Speaks basic German
CONFERENCES
July 22-24, 2020. Health Impact Live Summer Forum Conference. Talks on the value proposition for virtual
care, interoperability, access, insurance coverage, clinician health and wellness, and cross-state is licensing for clinicians to
increase virtual care access. https://www.healthimpactsummer.com
August 25-27, 2020. OPEX Summer Virtual Conference. Talks on the role of operational excellence, industry
disruption: how great people and organizations innovate in times of rapid change, combining Lean six sigma, design
thinking, and intelligent automation for disruptive process transformation. opexsummer.vfairs.com
October 8-9, 2020. Texas Virtual Healthcare Innovation Summit. Talks on the state of Texas healthcare tech
and innovation, threats to healthcare cybersecurity, telehealth surge, clinical transformation to improve operations, costs
and deliver better patient care. https://endeavor.swoogo.com/texas_virtual_healthcare_innovation_summit/645516
