Electronic and Mobile Commerce
and Enterprise Systems
Oktalia Juwita, S.Kom., M.MT.
Why Learn About Electronic and Mobile Commerce and
Enterprise Systems?
§ Electronic and mobile commerce have transformed
many areas of our lives and careers
§ One fundamental change has been the manner in
which companies interact with their suppliers,
customers, and others
§ E-commerce and m-commerce present both
opportunities and challenges
§ Electronic commerce: conducting business
activities electronically over computer
networks
An Introduction § Business activities that are strong candidates
to Electronic for conversion to e-commerce are:
Commerce § Paper based
§ Time-consuming
§ Inconvenient for customers
Differences
Among B2B, B2C,
and C2C
Mobile commerce
§ Is the use of wireless devices to facilitate the sale of
goods or services
§ Provides a unique opportunity to establish one-on-one
marketing relationships and support communications
Electronic and Mobile Commerce Applications
§ Areas in which applications are used
§ Retail and wholesale
§ Manufacturing
§ Marketing and advertising
§ Price comparison
§ Couponing
§ Investment and finance
§ Banking
Model of an
Electronic
Exchange
Technology § Factors in site performance
Infrastructure § Response time
Required to Support E- § Customer support
Commerce and M- § Order handling
Commerce § Poor Web site performance drives
consumers to abandon some e-
commerce sites in favor of those with
better, more reliable performance
§ Transaction processing systems (TPSs):
§ Capture and process detailed data
necessary to update the organization’s
records about fundamental business An Overview of
operations Transaction
§ Include order entry, inventory control, Processing
payroll, accounts payable, accounts
Systems
receivable, general ledger, etc.
§ Provide valuable input to MIS, DSS, and
special-purpose information systems
TPS, MIS/DSS, and
Special Information
Systems in
Perspective
Traditional Transaction Processing Methods and Objectives
§ Batch processing system
§ Business transactions are accumulated over a period of time and
prepared for processing as a single unit or batch
§ Essential characteristic: the delay between an event and the
processing of the related transaction to update the organization’s
records
§ Online transaction processing (OLTP)
§ Data processing in which each
transaction is processed immediately
Traditional Transaction
Processing Methods § At any time, the data in an online
system reflects the current status
and Objectives (cont’d.)
§ Many organizations find that OLTP
enables them to provide faster, more
efficient service
Batch Versus
Online
Transaction
Processing
Integration of a
Firm’s TPS
Traditional Transaction Processing Methods and
Objectives (cont’d.)
§ Organizations expect their TPSs to:
§ Process data generated by and about transactions
§ Maintain a high degree of accuracy and integrity
§ Avoid processing fraudulent transactions
§ Produce timely user responses and reports
§ Increase labor efficiency
§ Help improve customer service and/or loyalty
§ An enterprise system is central to an
organization
§ Ensures information can be shared
across all business functions and all Enterprise
Resource
levels of management to support the
running and managing of a business
§ The ultimate goal is to satisfy Planning
customers and provide a competitive
advantage by reducing costs and
improving service
Enterprise
Resource
Planning System
Advantages of ERP
§ Improved access to quality data for operational decision
making
§ Elimination of inefficient or outdated systems
§ Improvement of work processes
§ Technology standardization
Overcoming Challenges in Implementing ERP Systems
§ Cost and disruption of upgrades for systems that
must integrate with the ERP system
§ Cost and long implementation time
§ Difficulty in managing change
§ Management of software customization
§ User frustration with the new system
- Thank you -
