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The document outlines the key steps in processing a sales order from customer inquiry to delivery. It involves 1) the customer selecting a purchase and payment option, 2) an employee creating a sales order, 3) a warehouse officer collecting, packing, and shipping the goods, and 4) a delivery officer receiving the packed goods and records for delivery. It provides 30 descriptions of the individual tasks within these high-level steps.

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Thanh Lâm
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31 views3 pages

Level 0

The document outlines the key steps in processing a sales order from customer inquiry to delivery. It involves 1) the customer selecting a purchase and payment option, 2) an employee creating a sales order, 3) a warehouse officer collecting, packing, and shipping the goods, and 4) a delivery officer receiving the packed goods and records for delivery. It provides 30 descriptions of the individual tasks within these high-level steps.

Uploaded by

Thanh Lâm
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Level 0:

(3) Sale order (7)

(4)

Customer Delivery officer


2.0
1.0
(6) Picking,
Processing a
packing and (8)
sales order
shipping goods

Leftover products,
(5) Sale orders
Warehouse officer

Payment option (10)

(9)
3.0
Receiving and
recording a
payment
(12)

(11)

Customer
Bank

Level 1 : Processing a sales order


(14)

(13) D1 Customers

1.2
(5) Select the
1.1
purchase and
Log on the system
(5) check customers

1.0 (3)
Processing a
(17)
sales order
D2
Goods

(16) D3
Types of goods
Computer

(5)

(15)
Credit card or
D4
PayPal

(4) (3)
1.3
Create sale orders D5 Sale orders

Level 1 :Picking, packing and shipping goods

(1):select preferred payment option


(2):Offers payment via credit card or PayPal
(3):export via customer’s demands
(4):Sending sale orders
(5):get opton via customer’s demands
(6):Collects the post bags and the labels
(7):Manage delivery goods
(8):Be locked in a secure cabinet located in the packing room
(9): check that shipping and billing addresses correct or not
(10):Check enough products
(11): routes the credit card number and billing address data
(12): Goods orders are completed
(13):Input their name and address details
(14): Route to new customers a registration, create login
(15): Calculate and display the total cost of the order, offers payment via
credit card or PayPal
(16): Input and save products required
(17): type in the number of products , select their preferred payment
option

(18): collects enough goods , export and transit to packing

(19): Check and remove outleft goods

(20): Print out the delivery informations

(21): Move the packed good to delivery officer

(22): extracts details of the name and shipping address of each person who purchased goods
on the previous day

(23): prints out a delivery label for each customer

(24): notifies the supplier via phone and requests more of the product be despatched to
cover the shortfall if there are not enough products to fill all orders

(25): collects sufficient prepaid postage bags from the mailroom officer to pack the day's
orders.

(26):Update outleft goods

(27):Transaction update

(28): extracts details of the name , shipping address and customer’s demand

(29): picks up the delivery labels and order report from the printer at 9 am daily

(30): notifies the supplier via phone and requests more of the product be despatched to cover
the shortfall if there are not enough products to fill all orders

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