QUALITY STANDARD
WEEK 5 AND 6
Name: _______________________ Date: ________________
Year and Course: ______________ Teacher: _______________________
INFORMATION SHEET 1.2
Fault Identification and Reporting
These are the things to be considered when:
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are destined
on tour department.
2. That you are receiving the materials indicated on the purchase order with regard to
quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set-up of equipment are met.
B. Receiving Reports
Whenever goods are received:
1. The person receiving the goods must document, using the
administrative software, that all goods were received for
each requisition before any payment can be made to the
vendor.
2. Any exceptions must be noted so that partial payments can
be processed or defective goods can be returned.
C. Return of Merchandise
When merchandise is received which is incomplete or defective, the supervisor will
return the materials to the supplier or to the store where it was bought and make
arrangements with the vendor for replacement.
D. Make an Inventory Report of the Materials
All materials received must be listed and be reported to monitor how many
materials are already on hand, purchased or damaged.
Effective management checks are an important means of providing assurance of the
integrity and security of the benefit processes. They are also useful in identifying training
needs; indicating possible weaknesses in procedure and ensuring the section meets its
accuracy target set for Best Value Performance Indicators purposes.
Methodology
The teacher will be the assessor. Students will be randomly assigned that will: 1.) act
as Quality Checker; 2.) responsible for monitoring and coordinating the checking
arrangements and; 3.) must generate reports when receiving the equipments.
The Quality checker will record the date of receipt, name of the materials purchased,
quantity, official receipt number, signature of the person who bought the materials and
signed his name afterwards. The Quality checker will identify if the materials are in good
condition or damage and /or needing for replacements. This will also be recorded on his
report.
ACTIVITY NUMBER 1
1. What is workplace procedure?
2. Give five examples of behaviour that may affect the quantity of work.
3. Give five examples of behaviour that may affect the quality of work.
Assess Own Work
Assessment Criteria:
Work performance is documented in accordance with workplace procedure.
1. Completed work is checked against workplace standards.
2. Errors are identified and corrected.
3. In case of deviations from specific quality standards causes are documented and
reported in accordance with the workplace’s standard operating procedures.
INFORMATION SHEET 2.1
Workplace Procedure
Workplace Procedure is a set of written instructions that identifies the health and
safety issues that may arise from the jobs and tasks that make up a system of work.
A safe working procedure should be written when:
designing a new job or task
changing a job or task
introducing new equipment
reviewing a procedure when problems have been identified, example from an
accident or incident investigation
The safe working procedure should identify:
the teacher for the task or job and the students who will
undertake the task
the tasks that are to be undertaken that pose risks
the equipment to be used in these tasks
the control measures that have been formulated for these
tasks
any training or qualification needed to undertake the task
the personal protective equipment to be worn
action to be undertaken to address safety issues that may
arise while undertaking the task
Following certain procedures is very important to perform a
given operation. The table below shows different elements and their
corresponding performance criteria to be able to identify
occupational health and safety hazards,
and assess risk, as well as follow instructions and procedure in
the workplace with minimal supervision. The students will also be capable of
participating and contributing to OHS management issues.
ELEMENT PERFORMANCE CRITERIA
1. Identify hazards and assess 1.1 Identify hazards in the work area and
risk. during the performance of workplace
duties.
1.2 Assess level of risk
2. Follow procedures and 2.1 Report hazards in the work area to
strategies for risk control. designated personnel according to
workplace procedures
2.2 Follow workplace procedures and work
instructions for assessing and
controlling risks with minimal
supervision.
2.3 Whenever necessary, within the scope
of responsibilities and competencies,
follow workplace procedures for
dealing with hazards and incidents,
fire and/or other emergencies.
3. Contribute to OHS in the 3.1 Describe employee rights regarding
workplace. consultation on OHS matters
3.2 Raise task and/or job specific OHS
issues with appropriate people in
accordance with workplace
procedures
and relevant OHS legislative
requirements
3.3 Contribute to participative
arrangement for OHS management in
the workplace within organisational
procedures and the scope of
responsibilities and competencies
3.4 Provide feedback to supervisor on
hazards in work area in line with
organisational OHS policies and
procedures
3.5 Provide support in implementing
procedures to control risks in
accordance with organisational
procedures
Work instruction may be: Verbal
Written
In English
In a community language
Provided visually eg. video, OHS signs,
symbols and other pictorial, presentation,
etc.
TYPES AND WORK-RELATED ERRORS
A. Quantity of work (untimely completion, limited production)
1. Poor prioritizing, timing, scheduling
2. Lost time
Tardiness, absenteeism, leaving without permission
Excessive visiting, phone use, break time, use of the Internet
Misuse of sick leave
3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents
B. Quality of work (failure to meet quality standards)
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of materials
5. Inappropriate or poor work methods
Work Behavior Which Result in Performance Problems
A. Inappropriate behavior (often referred to as "poor attitude")
Negativism, lack of cooperation, hostility
Failure or refusal to follow instructions
Unwillingness to take responsibility ("passing the
buck")
Insubordination
Power games
B. Resistance to change
Unwillingness, refusal or inability to update skills
Resistance to policy, procedure, work method changes
Lack of flexibility in response to problems
C. Inappropriate interpersonal relations
Impatient, inconsiderate, argumentative
Destructive humour, sarcasm, horseplay, fighting
Inappropriate conflict with others, customers, co-workers, supervisors
D. Inappropriate physical behaviour
Smoking, eating, drinking in inappropriate places
Sleeping on the job
Alcohol or drug use
Problems with personal hygiene
Threatening, hostile, or intimidating behaviour
SELF-CHECK 2.1
I. Write QN if the statement affects the quantity of work and QL if the statement affects the
quality of work. Write your answer on the space provided before each number.
______ 1. Poor scheduling of work
______ 2. Failure to meet expectations for product quality, cost or service
______ 3. Customer/client dissatisfaction
______ 4. Preventable accidents
______ 5. Misuse of sick leave
______ 6. Tardiness
______ 7. Slow response to work requests
______ 8. Break time
______ 9. Excessive visiting
______ 10. Spoilage and/or waste of materials
II. Write TRUE if the statement is correct and FALSE if the otherwise is wrong.
__________ 1. Poor attitude results in performance problem.
__________ 2. A safe working procedure should be written when retrieving old tasks.
__________ 3. Preventable accidents may affect the quantity of work.
__________ 4. Following certain procedure is very important in performing given
operation or to a given event.
__________ 5. Safe working procedure should not identify the tasks that are to be
undertaken that pose risks.
III. What is Workplace Procedure?
____________________________________________________
____________________________________________________
____________________________________________________
ACTIVITY 2.1
Use a T-Chart to compare and contrast the activities of the student inside the
classroom against workplace procedure. Write your answer on a sheet of paper.
SIMILARITIES DIFFERENCE
