KEY PERFORMANCE INDICATORS
Performance Measure Target
S.No Complaints
1 No. of Complaints (Ext + Int) in a month
2 Electrical Complaints
3
HVAC Complaints
4 Plumbing related concerns
5 Carpenter related concerns
6 No. of Repeat Complaints
S.No TAT for resolution of Complaints
1 TAT (Complaint log to resolution):Critical Equipment <= 1hr (100 %)
2 TAT (Complaint log to resolution): Non Critical <= 8 Hrs (100 %)
S.No No. of Breakdowns
1 UPS Downtime
2 HT Breakdown
3 Lift downtime
S.No Cleaning of Filters
1 Monthly cleaning of AHU
2 Monthly cleaning of FCUs
S.No Consumption Details
1 DG Fuel Consumption
2 Average units of electricity consumed/month
3 Average units of water consumed/month
S.No Temp and Humidity Monitoring Humidity (%)
1 Operating Room and Sterile stores 40 to 60
2 Orthopaedics – Joint Replacement 55
3 Recovery Room 45 to 55
4 Central Sterile Supplies 40 to 60
5 Cath Lab 30 to 75
6 Endoscopy 20 to 60
7 Bronchscopy Procedure Rooms Not Required
8 Intensive care units 30 to 60
9 Medical Laboratory 55 to 60
10 Cold Storage_Medical Laboratory Not Required
11 Blood Bank 55 to 60
12 Cold Storage_Blood Bank Not Required
13 Pharmacy 35 to 60
14 Mortuary Not Required
15 IT Server Room 40 to 60
16 Cold Storage_F&B
17 Bio Medical Waste Storage Area_Main Unit
Target
<= 1hr (100 %)
<= 8 Hrs (100 %)
Temperature
(∘C)
21∘C +/- 3∘C
18 C +/ -2∘C
24∘C +/- 2∘C
22∘C +/- 3∘C
15 to 35∘C
20 to 23∘C
20 to 23∘C
22 to 28∘C
24∘C +/- 2∘C
1∘C to 4∘C
24∘C +/- 2∘C
1∘C to 4∘C
20 to 26∘C
2 to 4∘C
18 to 27∘C