Conflict Management
Workshop Overview
Conflict is a natural component in any relationship, be it professional or personal. With
growing frequency and intensity, conflict affects everyone, every day. As our daily
interactions become more discordant and aggressive, the ability to resolve conflict has
become increasingly vital to personal and professional success. Unfortunately, few
people are equipped to see the positive side of conflict and effectively deal with it.
Skilled conflict managers can certainly influence a dispute's outcome. Just as
importantly, they can also shape how one feels about the problem, the organization, and
each other in the conflict's aftermath. Well-managed conflict can actually strengthen
relationships, build teamwork, encourage open communication and cooperative
problem-solving, and increase productivity.
This workshop involves implementing conflict management strategies to minimize the
negative aspects of conflicts. It also focuses to enhance learning and group outcomes
through better communication.
Workshop Contents
Module I: Conflict styles
Determining your conflict management style
Adapting your conflict management style to the situation
How others view our conflict handling style
The win/win approach to conflict resolution
Module II: Influencing and assertiveness styles
Transforming problems into creative opportunities
Moving from justification to resolution
The need to become more assertive
Module III: Communication skills for conflict resolution
Resolving conflicts based on poor communication
Resolving conflicts based on poor behavior
Learning to say “NO” personal power
Maintaining the self-esteem of all parties
Module IV: Action planning and reflection
Expressing your emotions intelligently
Agreeing on specific follow-up actions
Plane a different approach with actions for the future
2nd outline
Conflict Resolution
Workshop Overview
Conflict is a natural component in any relationship, be it professional or personal. With
growing frequency and intensity, conflict affects everyone, every day. As our daily
interactions become more discordant and aggressive, the ability to resolve conflict has
become increasingly vital to personal and professional success. Unfortunately, few
people are equipped to see the positive side of conflict and effectively deal with it.
Skilled conflict managers can certainly influence a dispute's outcome. Just as
importantly, they can also shape how one feels about the problem, the organization, and
each other in the conflict's aftermath. Well-managed conflict can actually strengthen
relationships, build teamwork, encourage open communication and cooperative
problem-solving, and increase productivity.
This workshop involves implementing conflict management strategies to minimize the
negative aspects of conflicts. It also focuses to enhance learning and group outcomes
through better communication.
Workshop Contents
Determining your conflict management style
Adapting your conflict management style to the situation
How others view our conflict handling style
The win/win approach to conflict resolution
Transforming problems into creative opportunities
Moving from justification to resolution
The need to become more assertive
Resolving conflicts based on poor communication
Resolving conflicts based on poor behavior
Learning to say “NO” personal power
Maintaining the self-esteem of all parties
Expressing your emotions intelligently
Agreeing on specific follow-up actions
Plan a different approach with actions for the future
