WORKING FROM HOME POLICY DURING CORONAVIRUS (COVID-19)
In this Coronavirus (COVID-19) company policy, all the essential guidelines employees should follow
during the coronavirus outbreak and temporary alterations of existing sick leave and work from
home policies.
Introduction
The working from home policy includes the measures that we are actively taking to mitigate the
spread of coronavirus. All the employees are kindly requested to follow all rules diligently, to sustain
a healthy and safe workplace in this unique environment. It’s important that we all respond
responsibly and transparently to these health precautions. We assure you that we will always treat
your private health and personal data with high confidentiality and sensitivity.
This working from home policy is susceptible to changes with the introduction of additional
governmental guidelines. If so, we will update you as soon as possible by email.
Scope
This WH policy applies to all of our employees who physically work in our office(s). We strongly
recommend to our remote working personnel to read through this action plan as well, to ensure we
collectively and uniformly respond to this challenge.
Sick leave arrangements
If you have cold symptoms, such as cough/sneezing/fever, or feel poorly, request sick leave or
work from home.
If you have a positive COVID-19 diagnosis, you can return to the office only after you’ve fully
recovered, with a doctor’s note confirming your recovery.
Work from home requests
If you are feeling ill, but you are able to work, you can request to work from home.
If you have recently returned from areas with a high number of COVID-19 cases (based on CDC
announcements), we’ll ask you to work from home for 14 calendar days, and return to the office
only if you are fully asymptomatic. You will also be asked not to come into physical contact with
any colleagues during this time.
If you’ve been in close contact with someone infected by COVID-19, with high chances of being
infected yourself, request work from home. You will also be asked not to come into physical
contact with any colleagues during this time.
If you’re a parent and you have to stay at home with your children, request work from home.
Follow up with your manager or departmental leader to make arrangements and set
expectations.
If you need to provide care to a family member infected by COVID-19, request work from home.
You’ll only be permitted to return to the office 14 calendar days after your family member has
fully recovered, provided that you’re asymptomatic or you have a doctor’s note confirming you
don’t have the virus. You will also be asked not to come into physical contact with any colleagues
during this time.
APPROVAL
Before taking the work from home, the employee shall obtain the approval from the reporting
manager of such employee. The employee accepts that he shall stand to the following conditions
before the approval of the work from home policy is granted to the employee:
Such employee shall be available on calls as and when required by the client or the reporting
manager;
In case of leave during work from home, the employee shall undertake proper approval from
the reporting manager in the manner that is identical to the process followed in case of the
physical presence of the employee;
The employee shall adhere to the terms of the confidentiality during work from home;
Employees who have personal responsibilities such as child care or elder care will be
expected to manage these responsibilities in a way that allows them to successfully meet
their employment obligations;
The Reporting Manager and other relevant council officers have the right of access to the
employee to discuss work related issues, during the agreed normal working hours;
The terms and conditions of employment that apply at the office as detailed in the
company’s policies will also apply at the home based office. Any variation must be approved
in writing and within the scope of the policies before being implemented.
The employee agrees to ensure that company’s owned assets and information will be
managed and secured in accordance with company’s information management, information
confidentiality and information and communication technology security policies. The
employee agrees that suitable precautions will be taken to prevent theft or misuse of
equipment and information, the unauthorised disclosure of information, or unauthorised
access to company’s systems.
The Employee adhere to the guidelines detailed in Schedule 1 of this policy.
We recognize and appreciate the potential business disruption caused by the coronavirus and
implementing some of the above-stated guidance. Again, the company is determinedto take
appropriate preventive steps to protect it’s workforce and keep their organizations running
smoothly through this outbreak.
SCHEDULE 1
WORK FROM HOME LLS-INTERPRETER LLS-CSA
PROJECT ELIGIBILITY FOR WFH HOME INTERNET HOME INTERNET
PROJECT RISKS INVOLVED 1.SHIFT ADHERENCE
2. MEETING OSL
REQUIREMENT
3. VOICE QUALITY
4. BACKGROUND NOISE 1.SHIFT ADHERENCE
5. VIDEO QUALITY 2. MEETING OSL
6.NO CUBICAL SETUP REQUIREMENT
7. NO BLUE BACK DROP 3. VOICE QUALITY
FOR VIDEO CALL 4. BACKGROUND NOISE
8. EQUIPMENT 5. EQUIPMENT
DAMAGE DAMAGE
PROJECT AUDIT ON
QUALITY/TROUBLESHOOTING/TRAINING SCOPE OF CLIENT SCOPE OF CLIENT
FREQUENT FREQUENT
COMMUNICATION WITH COMMUNICATION WITH
THE STAFF ON THEIR THE STAFF ON THEIR
AVAILABILITY AVAILABILITY
GOVERNANCE
APPROVAL FROM CLIENT OPS WILL ENSURE OPS WILL ENSURE
WIRED CONNECTION WIRED CONNECTION
INTERNET CONNECTIVITY
DATA BANDWIDTH 5 MBPS MINIMUM 5 MBPS MINIMUM
WIRED CONNECTION ONLY HATHWAY/ACT OR ONLY HATHWAY/ACT OR
EQUIVALENT EQUIVALENT
INFRASTRUCTURE
LAPTOP/SYSTEM +MOUSE CLIENT LAPTOP CLIENT LAPTOP
CAMERA YES YES
TECH SUPPORT
IT SLA/CLIENT SLA IT SLA/CLIENT SLA
IT SUPPORT
ESCALATING TECH IT ESCALATING TECH IT
ISSUES RELATED TO LLS ISSUES RELATED TO LLS
OPS SUPPORT
WHATSAPP/PHONE WHATSAPP/PHONE
COMMUNICATION PLATFORM CALLS CALLS
INVERTOR OR 2HRS INVERTOR OR 2HRS
LAPTOP BACKUP LAPTOP BACKUP
EQUIVALENT EQUIVALENT
POWER BACKUP
WFH BENEFITS AS APPLICABLE TO LLS
OT ALLOWANCE YES
TRANSPORT NA
INCENTIVE POLICY YES
NIGHTSHIFT ALLOWANCE NA
BISCUITS/BEVERAGES NA
INTERNET UPTO 5 MBPS RS.1000
ASSET To SIGN
MEDICAL INSURANCE YES
