N   T R Y O P E R AT I
ON
                                                 C   OU
                  FEDERAL REPUBLIC OF
                      YUGOSLAVIA
                                                        AT A GLANCE
          Main Objectives and Activities
Until 24 March 1999: Seek durable solutions for over
500,000 refugees from Bosnia and Herzegovina and
Croatia (Dayton group), through repatriation, resettle-
ment and local integration while protecting and assist-
ing some 350,000 persons displaced within Kosovo and
outside the province. This period ended with the com-
mencement of a NATO air campaign against the Federal
Republic of Yugoslavia and the evacuation of almost all
of UNHCR’s international staff, although operations for
internally displaced persons (IDPs) from Kosovo in
Montenegro continued.
From 25 March 1999 until mid-June 1999: Protect some
65,000 IDPs from Kosovo in Montenegro, focusing on
those detained by the Yugoslav authorities. Relief activ-
ities for Dayton refugees in the remainder of Yugoslavia
were curtailed, owing to limited staffing, the seizure or pil-
laging of stocks, and the widespread hostility towards
UNHCR and the international community.
From mid-June until year-end 1999: Resume protection
and assistance for over 500,000 Dayton refugees and com-
mence protection and relief activities for over 200,000
newly arrived Kosovo IDPs in other parts of Yugoslavia.
Simultaneously, begin protecting and assisting well over
800,000 returnees in Kosovo (especially the most vul-
nerable), giving priority to the distribution of shelter                                        Persons of Concern
materials to help returnees equip their houses with at                MAIN REFUGEE ORIGIN/                              TOTAL IN               OF WHICH:
                                                                      TYPE OF POPULATION                               COUNTRY             UNHCR-ASSISTED
least one weather-proof room before the winter; provide
                                                                      Croatia                                             297,990                    297,990
access to water and basic health services and begin to                Bosnia and Herzegovina                              198,190                    198,190
empower women through the Kosovo Women’s Initiative;                  Slovenia                                              3,170                      3,170
                                                                      FYR Macedonia                                         1,320                      1,320
and be actively involved in organised repatriation move-
                                                                      Other Refugees                                           30                           30
ments from third countries, working closely with IOM and              Asylum-seekers                                           30                           30
others.                                                               Others of Concern*                                  403,800                    235,000
                                                                      Returned in 1999                                    810,000                  121,000**
                                                                      *    Includes new arrivals from Kosovo during 1999 as well as returned IDPs.
                                                                      **   Does not reflect the full range of protection and assistance provided by UNHCR
                                                                           inside Kosovo.
                                                UNHCR GLOBAL REPORT 1999
                                                                Page 337
                                                                            COUNTRY OPERATION
                              Impact                                                           • During the emergency, UNHCR’s relief activities in
    • Until the end of March 1999, UNHCR was widely recog-                                       Yugoslavia centred on meeting the protection needs of
      nised to have mounted a highly effective protection and                                    some 65,000 IDPs from Kosovo in Montenegro, since
      assistance operation for IDPs within Kosovo and                                            material needs were largely met by others. Operations in
      Montenegro, working closely with ICRC and the OSCE.                                        other parts of Yugoslavia were scaled down consider-
    • Progress was slow in finding durable solutions for the over                                ably.
      500,000 Dayton refugees, since many did not wish to repa-                                • As of mid-June, UNHCR co-ordinated a large-scale
      triate voluntarily, often due to the political, security,                                  reintegration and shelter rehabilitation programme for
      legal and administrative obstacles in their countries of                                   returning refugees and IDPs, focusing on shelter win-
      origin which continued to impede their return. During                                      terisation. The shelter programme was successfully com-
      the year, 5,643 refugees were resettled in various coun-                                   pleted. No winter-related mortality owing to inade-
      tries. UNHCR continued to support the Commissioners                                        quate shelter was reported.
      for Refugees and Displaced Persons of Serbia and of                                      • UNHCR worked closely with the NATO force in Kosovo
      Montenegro in meeting the needs of 50,000 of the most                                      (KFOR), the United Nations Mission in Kosovo
      vulnerable refugees accommodated in some 500 collec-                                       (UNMIK) and the OSCE to protect and assist the non-
      tive centres. It also worked with the Serbian                                              Albanian ethnic minorities remaining in the province
      Commissioner on a modest local integration project for                                     and reduce further displacement. Despite these efforts,
      refugees who became naturalised.                                                           the year ended with the majority of non-Albanians
                                                                                                 having departed Kosovo, most to other parts of
   Income and Expenditure - SP Activities (USD)                                                  Yugoslavia.
WORKING         INCOME FROM          OTHER FUNDS         TOTAL FUNDS                TOTAL
 BUDGET       CONTRIBUTIONS*         AVAILABLE**           AVAILABLE          EXPENDITURE
139,055,336         45,764,564          88,657,412         134,421,976          130,569,435
                                                                                                            WORKING ENVIRONMENT
*   Includes contributions earmarked for the Special Operation in South-Eastern Europe.
** Includes opening balance and adjustments.
The above figures do not include costs at Headquarters.
                                                                                                                       The Context
                                                                                               UNHCR established an office in Belgrade in 1976, mainly
                                                                                               to assist refugees from Eastern Europe who fled to the for-
                                                                                               mer Socialist Federal Republic of Yugoslavia. Beginning in
                                                                                               late 1991, the Federal Republic of Yugoslavia began to
                                                                                               receive large numbers of ethnic Serb refugees from Croatia
                                                                                               and Bosnia and Herzegovina: 500,000 by December 1995
                                                                                               when the General Framework Agreement for Peace in
                                                                                               Bosnia and Herzegovina (Dayton Agreement) was signed.
                                                                                               Under the Dayton Agreement, UNHCR worked closely
                                                                                               with the authorities of Yugoslavia and other countries in the
                                                                                               region to implement its mandated responsibility under
                                                                                               Annex 7 to plan for the phased and orderly return of refugees
                                                                                               to their homes.
                                                                                               UNHCR opened a field office in Pristina in 1993 to protect
                                                                                               and assist the Dayton refugees and monitor the situation in
                                                                                               Kosovo. The situation in the province became a cause of
                                                                                               major international concern following a government offen-
                                                                                               sive against an alleged terrorist stronghold in March 1998.
                                                                                               Armed clashes between security forces and the Kosovo
                                                                                               Liberation Army (KLA), combined with incidents directed
                                                                                               at the civilian population, intensified during 1998. As a result,
                                                                                               UNHCR mounted an operation to protect and assist the
                                                                                               internally displaced, at the request of the Yugoslav author-
                                                                      UNHCR GLOBAL REPORT 1999
                                                                                          Page 338
                                              COUNTRY OPERATION
ities. By the beginning of 1999, 180,000-200,000 per-       tension inside Kosovo. Some 200,000 non-Albanians
sons displaced within the province, along with 6,000        had fled to Serbia by the end of 1999. The non-
refugees from Bosnia and Herzegovina and Croatia            Albanian ethnic minorities in Kosovo, estimated to
(Dayton group) living there were of concern to              number some 100,000, faced daily harassment, isola-
UNHCR. Its work to ease tensions and promote early          tion, violence and intimidation. The security situation
return of the displaced was hindered by the growing         remained difficult. Frequent disturbances to law and
spiral of violence in Kosovo. International efforts at      order affected everyone, especially the remaining non-
Rambouillet and Paris failed to find a mutually satis-      Albanian population. Throughout the year, UNHCR
factory settlement and the violence continued. By           and other humanitarian staff also faced serious risks to
that time, some 350,000 people had been displaced.          their safety and security. The large number of inter-
                                                            national organisations and NGOs in Kosovo (over
NATO launched air strikes on Yugoslavia on 24 March         200 registered with UNHCR/OCHA alone) and
1999. On the eve of the attack, almost all UNHCR            Montenegro made co-ordination a challenge.
international staff were evacuated. Over the next few       UNHCR’s co-operation with KFOR also presented
days and weeks, more than 850,000 refugees crossed          challenges regarding the maintenance of the civil and
from Kosovo into neighbouring countries or were evac-       impartial nature of humanitarian action.
uated from FYR Macedonia to other countries. A total
of 69,900 IDPs arrived in Montenegro, of whom close                               Funding
                                                                                                                         Y U G O S L AV I A
to 40,000 moved on to Albania. The remainder was            The Kosovo emergency operation was fully funded
housed in collective centres and with host families.        well before the end of the year.
UNHCR staff returned to Montenegro on 30 March
and helped to mount an effective relief effort. Following
UN Security Council resolution 1244, UNHCR re-                      ACHIEVEMENTS AND IMPACT
established its office in Kosovo, staff returned and
activities resumed as from 13 June.                                        Protection and Solutions
                                                                                                                         O F
                                                            UNHCR’s protection role was particularly challeng-
                                                                                                                         R E P U B L I C
                      Constraints                           ing. In Belgrade, it continued to press the relevant
After years of international ostracism and crippling eco-   authorities for information on the naturalisation of
nomic sanctions, and then the damage caused by the          refugees, as a first step towards local integration.
NATO air campaign, the Yugoslav economy is in tat-          Dialogue with offices in Bosnia and Herzegovina and
ters. The Yugoslav authorities are reluctantly open to      Croatia was strengthened to improve the flow of infor-
envisaging forms of local integration, on condition         mation to prospective returnees about the situation in
                                                                                                                         F E D E R A L
that the international community continue to finance        their country of origin and encourage repatriation.
the care of refugees on its soil. The arrival of over       UNHCR appealed to the Yugoslav and Serbian author-
200,000 newly displaced persons from Kosovo during          ities, as well as the KLA, to curtail arbitrary arrest and
the year added an additional burden. Yugoslavia now         detention, mistreatment while under detention, abduc-
hosts well over 700,000 refugees and IDPs and is the        tions and murder. Representations were also made to
largest host country in the region. The Montenegrin         the authorities regarding the use of collective centres
authorities also maintained an open-door policy towards     for refugees in Kosovo as police posts or encampments,
the IDPs. States in the region made little substantial      which endangered the lives of the refugees by render-
progress on issues affecting the attainment of durable      ing them vulnerable to attacks by the KLA. In
solutions for the Dayton group of refugees.                 Montenegro, UNHCR worked with the Montenegrin
                                                            authorities to ensure that the border remained open to
In Kosovo province, fundamental constraints were            new arrivals and worked to release those detained by
the collapsed administration, economy and infras-           the Yugoslav authorities.
tructure, and the absence of key elements of a func-
tioning civil society. Bridges and roads have been          After June 1999, well over 800,000 refugees and IDPs
destroyed. Landmines and unexploded ordnance pose           returned to Kosovo (including 430,000 from Albania
grave risks. Telecommunications and electricity are         and 223,000 from FYR Macedonia). Close field-level
erratic at best. Water, medical, and sanitation services    monitoring and interventions in Kosovo assisted the
have been disrupted. At the same time, large-scale          protection of non-Albanian ethnic minorities (such as
return of the ethnic Albanian community increased           Serbs and Roma). This involved comprehensive joint
                                         UNHCR GLOBAL REPORT 1999
                                                      Page 339
                                                COUNTRY OPERATION
OSCE/UNHCR minority reports, which analysed sig-               food assistance. Greenhouses were set up in collective
nificant trends and made recommendations for further           centres throughout the country in rural areas where suf-
action. UNHCR also worked to ensure freedom of                 ficient land was available. Families in centres were
movement, freedom of communication for those in iso-           selected to implement agricultural activities. They
lated minority enclaves, safe alternative accommoda-           received technical training whenever necessary. Some
tion, and accurate legal and protection information.           of the produce was kept by people who grew it and a
Other protection concerns included access to basic ser-        percentage was sent to the centres’ kitchens for com-
vices, including health, food and education, as well as        munal cooking and distribution. A total of 8,240 peo-
enjoyment of other basic civil rights. In collaboration        ple housed in 92 collective centres benefited. Relevant
with KFOR and UNMIK, UNHCR was obliged to                      agencies also provided spare parts and additional seeds
arrange evacuations of citizens-at-risk in a limited           to those families already working in greenhouses built
number of cases. Women’s needs were addressed                  in earlier years. One partner implemented a food secu-
through the activities of three umbrella organisations         rity programme in selected rural areas.
working inside Kosovo. Resettlement activities con-            KOSOVO: In early 1999, plastic sheeting was procured
tinued, but were scaled down during the NATO cam-              to build greenhouses in western Kosovo.
paign. During the year, 5,643 refugees were resettled
in various countries.                                          Domestic Needs/Household Support:
                                                               FRY: In 1999, a partner organisation provided basic
            Activities and Assistance                          household items for 108 collective centres, accommo-
The activities described below were implemented in             dating 11,000 refugees and IDPs. Another partner pro-
Kosovo or in other parts of Yugoslavia (FRY).                  vided basic furniture for 58 housing units. Some 1,200
                                                               refugees repatriating to Croatia were provided with
Community Services:                                            food and board prior to being taken home. Room and
FRY: Activities focused on the social and cultural             board was also provided for vulnerable refugees and IDPs
integration of refugees of all ages. Various activities were   from remote areas who approached UNHCR’s office in
implemented in 60 collective centres for both refugees         Belgrade asking for advice, or medical or legal aid.
and IDPs in 25 municipalities in Serbia. Owing to the          KOSOVO: By year’s end, 800,000 blankets, 435,000
NATO airstrikes, regular activities and visits to col-         mattresses, 274,000 pieces of plastic sheeting, 650,000
lective centres were significantly curtailed. Many of the      hygienic kits, 26,000 multi-purpose stoves, 28,000
programmes for children continued, however, in an              children’s coats, 28,000 children’s boots and over
effort to prevent anxiety and fear, and to help overcome       90,000 children’s underwear sets had been distributed.
the trauma induced by bombing.                                 Firewood was provided for some 16,000 families (three
KOSOVO: Three Roma IDP communities received                    cubic metres each). Diesel fuel was also purchased for
special protection, including KFOR security, and               operational purposes.
accommodation. To meet women’s needs and address
the psychosocial needs of people in collective centres,        Education:
a referral and direct support mechanism was created in         FRY: Five partners were funded to implement skills
each UNHCR office in Kosovo as well as at the three            development and vocational training programmes.
Kosovo Women’s Initiative umbrella agencies. A chil-           Refugees enrolled in a variety of classes aimed at
dren’s psychosocial programme was funded in                    improving their skills and chances of employment.
Orahovac, where ethnic tensions ran high. Temporary            Particular attention was paid to vulnerable individu-
community shelters were funded by this sector. To              als, especially women. Links were established with
facilitate the final distribution of relief items at com-      local employment offices in order to prepare courses
munity level, funds were provided to a local partner to        tailored to the needs of the job market. Training
reinforce technical and other capacities.                      included classes in accounting, computer skills, hand-
                                                               icrafts, and foreign languages.
Crop Production:                                               KOSOVO: A total of 97 schools were rehabil-
FRY: Three partners were funded to implement food              itated, benefiting all age groups. Fifty thousand
security programmes. The objective was to make refugee         school bags were procured internationally and
and IDP families living in selected collective centres         distributed, in co-ordination with UNICEF, to
more self-reliant by increasing their food security and        schoolchildren (both returnees and minority
therefore gradually decrease dependence on external            groups) in northern Kosovo.
                                           UNHCR GLOBAL REPORT 1999
                                                         Page 340
                                              COUNTRY OPERATION
Food:                                                       Income Generation:
FRY: The provision of fresh food, initially planned for     FRY: Six partners helped refugees wishing to integrate
the first four months of 1999, was extended for six weeks   in the country to become more autonomous through
(until mid-June) to improve the nutritional status of       small-scale economic activities. Two types of assis-
the refugees accommodated in collective centres             tance were provided. Loans were given to extremely
throughout Serbia and Montenegro. An initial food           vulnerable refugees with entrepreneurial ideas, but no
basket containing vegetables, fruit and eggs was aug-       access to local credit schemes or grants in kind. A
mented with canned meat, milk powder and pasta in           total of 1,580 loans were disbursed. Vulnerable refugees
May and June, and during the last three months of the       ineligible to apply for loans received grants in-kind to
year. In that period, the project was expanded to IDPs      start small-scale businesses. Grants in-kind benefited
accommodated in existing or newly opened collec-            1,554 persons. Plans to set up a viable countrywide
tive centres.                                               micro-credit scheme had to be shelved until the sum-
KOSOVO: Complementary and fresh food was pro-               mer of 1999.
vided, primarily for protection reasons, for up to 50,000   KOSOVO: Funds were provided for up to 100 micro-
beneficiaries (mostly ethnic minorities) without access     credit loans in south-western Kosovo, with the stipu-
to food (owing to lack of resources, lack of access to      lation that 50 per cent go to qualified female applicants
markets and, above all security concerns). Fifteen hos-     and that up to five per cent be allocated to local res-
pitals and social institutions received fresh and com-      idents classified as persons at-risk (ethnic minorities).
                                                                                                                        Y U G O S L AV I A
plementary food. One-off purchases of food were made
to assist extremely vulnerable destitute people. From       Legal Assistance:
June to September, a monthly distribution of bulk           FRY: A nation-wide network of legal advice centres
food was provided. From October to December, some           for refugees was expanded to cover IDPs. One inter-
900,000 people (some 53 per cent of the population)         national and two local organisations implemented
received monthly bulk food rations.                         these activities. One local partner represented refugees
                                                            in courts of law. Refugees received help on a wide
                                                                                                                        O F
Health/Nutrition:                                           variety of issues, including their status in Yugoslavia,
FRY: Medical assistance was provided for refugees in        and the possibility of obtaining legal documentation
                                                                                                                        R E P U B L I C
collective centres and private accommodation unable         from their countries of origin.
to use State facilities. Special drugs and medical sup-     KOSOVO: UNHCR opened five legal advice offices,
plies were distributed to particularly vulnerable peo-      with mobile clinics, to provide information, docu-
ple, including the chronically ill, children under 18 and   mentation and referral information on legal/protection
adults over 60. Whenever possible, refugees were            issues. A local NGO was provided with funds to con-
                                                                                                                        F E D E R A L
referred to public health structures. In the second half    duct a standardised monthly survey, using UNHCR’s
of 1999, the Special Medical Programme was extended         locally developed “returnee monitoring format”, to
to cover Kosovo IDPs living alongside the refugee           track trends and common returnee concerns. In addi-
population. During the last quarter, UNHCR asked the        tion, the partner agreed to document human rights
implementing partner to cover particularly remote           abuses suffered by minorities throughout Kosovo.
collective centres in Northern Vojvodina, where elderly     Confidence-building bus services were launched to
refugees needed urgent medical attention.                   provide freedom of movement for some 25,000 residents
KOSOVO: UNHCR’s Health Co-ordinator worked                  considered to be at risk in volatile areas characterised
closely with UN agencies, UNMIK and WHO, as well            by ethnic tensions. Satellite telephone calls were pro-
as a large number of health-related NGOs. Through           vided free of charge to local people classified as resi-
the Kosovo Women’s Initiative, normal health                dents-at-risk to enable them to communicate with
providers and women-oriented centres received infor-        friends and relatives. Material and financial support was
mation on reproductive health. A local clinic in            provided to KFOR to reinforce the doors, windows and
Vucitrn was helped with a children’s health programme.      locks of residents-at-risk. De-mining activities were
Initial efforts were made to focus on assisting official    funded.
health institutions. Because minorities had limited
access to these institutions, a system of mobile and sep-   Livestock:
arate clinics was created (not funded by UNHCR – but        FRY: Poultry was purchased and distributed to some
supported and co-ordinated by the UNHCR health              70 collective centres. Refugees residing in the centres
consultant and protection unit).                            began to produce eggs and poultry, as a means to
                                         UNHCR GLOBAL REPORT 1999
                                                      Page 341
                                             COUNTRY OPERATION
become more self-reliant. Some 4,500 refugees bene-        to refugees repatriating to Croatia (216 tractors, 191
fited from this activitiy.                                 trailers) started only during the last quarter of the
                                                           year, while transportation to Bosnia and Herzegovina
Operational Support (to Agencies):                         (30 tractors, one trailer, one truck) was effected
FRY: Partners received funding to cover staff costs and    throughout the year. IOM provided medical escorts to
other administrative expenses. UNHCR supported             returnees throughout 1999, although one of their
two refugee magazines (Odgovor and Povratak), and          stretcher vehicles was stolen. IOM staff escorted all 61
one radio programme (Putokaz on Radio B92, later B2-       return movements to Croatia; 106 home visits/medi-
92) disseminating information on the refugee situation,    cal examinations were carried out; and 16 refugees
refugee status and prospects in Yugoslavia as well as in   were transported by stretcher vehicle.
the countries of origin.                                   KOSOVO: Up to June, UNHCR covered the trans-
KOSOVO: Up to 15 UNVs strengthened the coun-               port costs of secondary distribution of food to local dis-
try operation. Staff seconded from the Danish Refugee      tribution points. After June, UNHCR developed a
Council (DRC) and the Norwegian Refugee Council            Kosovo-wide distribution system, in co-ordination
(NRC) implemented public and mass information              with bilateral donors, to address the needs of returnees.
campaigns, and some of their international overhead        The system included transport, warehousing and dis-
costs were also covered.                                   tribution points (ultimately through local partners),
                                                           extensive monitoring teams and reporting. Logistics
Sanitation:                                                support was given (primarily by road and rail) to trans-
FRY: The high occupancy rate of some collective            port and store non-food and shelter items en route to
centres made it necessary to carry out the urgent main-    11 primary warehouses. UNHCR also financed: a
tenance or repair of sanitation facilities. The work       workshop to service 70 water and sanitation vehicles;
was arranged by NGOs working in the centres in co-         vehicles and fuel; the installation of a generator for a
ordination with the collective centre management.          temporary community shelter; and international and
Some 15,000 refugees benefited from this activitiy.        local transport and warehousing of 500 pre-fabricated
                                                           housing units contributed by one donor.
Shelter/Other Infrastructure:
FRY: The shelter project for refugees in Serbia            Water:
(extended for three months) completed construction         KOSOVO: Local residents and returnees throughout
of 50 housing units (280 beneficiaries) and the build-     Kosovo benefited from a project, co-ordinated by a
ing of 178 units (1,000 beneficiaries) within the self-    water/sanitation consultant, to assist in the cleaning
help programme. A second partner implemented a             of wells, particularly those contaminated by corpses and
housing project for 60 refugee families. This effort       debris.
aimed to support the most vulnerable refugees with no
prospects of return to their homes. To ensure compli-
ance with local construction norms and standards,                        ORGANISATION AND
UNHCR employed the services of a local engineering                        IMPLEMENTATION
firm. UNHCR funded the repair of 108 collective
centres, and improved basic living conditions for                               Management
approximately 11,000 refugees.                             The operation in Serbia was managed from offices in
KOSOVO: Accommodation was rehabilitated to serve           Belgrade, Kraljevo, Novi Sad and Podgorica, manned
as temporary community shelters throughout Kosovo          by 21 international staff (apart from the period when
for up to 10,000 IDPs. Shelter kits were also purchased    they were evacuated) and 139 national staff. UNHCR
and distributed: 13,000 Type A kits (for light repairs     co-operated closely with the Commissioner for Refugees
and protection against winter weather) and 2,700           of Serbia, the Commissioner for Displaced Persons of
Type B kits (for larger-scale repairs). Twenty-three       the Republic of Montenegro and the Yugoslav Red
generators were purchased and installed. Five hun-         Cross. In Kosovo, at the beginning of 1999, UNHCR’s
dred pre-fabricated houses were erected in the most        head office was located in Pristina, with three field
heavily damaged areas of Kosovo.                           offices in Pec, Prizren and Mitrovica, run by 12 inter-
                                                           national and 42 national staff. By the end of the year,
Transport/Logistics:                                       another three field offices had been opened in Gnijlane,
FRY: The transport of tractors and trailers belonging      Urosevac and Djakovica. On 31 December, the Kosovo
                                         UNHCR GLOBAL REPORT 1999
                                                     Page 342
                                              COUNTRY OPERATION
operation was run by a total of 237 staff (of whom 66
were internationals, including 14 UNVs, 12 officers sec-                               Offices
onded from NRC and DRC, and one JPO). UNHCR                      Belgrade                    Podgorica
also administered nine OCHA staff who were work-                 Djakovica                   Pristina
                                                                 Gnijlane                    Prizren
ing at UNHCR’s Pristina office. Offices in Kosovo                Kraljevo                    Rozaje
liaised closely with those in Albania and FYR                    Mitrovica                   Ulcinj
Macedonia. Since August 1999, the UNHCR office in                Novi Sad                    Urosevac
                                                                 Pec
Pristina has hosted a Resident Auditor (from the UN
Office of Internal Oversight) to review the operation                                 Partners
on an ongoing basis. A preliminary security evacuation
                                                                 Serbia and Montenegro:
plan was drawn up in December. Contingency plans                 Government Agencies
were updated and a small stockpile of basic supplies was         Montenegrin Commissioner for Displaced Persons
established for up to 30,000 new arrivals.                       Refugee Commissioner of Serbia
                                                                 NGOs
               Working with Others                               American Refugee Committee
                                                                 Action contre la Faim
For projects implemented in Serbia and Montenegro,               Care International
UNHCR concluded implementing agreements with 32                  Commission for Real Property Claims
partners. UNHCR also worked closely with WFP,                    Catholic Relief Services
                                                                                                                          Y U G O S L AV I A
                                                                 Danish Refugee Council
UNICEF, UNMIK, WHO, UNEP, OCHA, KFOR                             Emercom
and other bodies. For projects implemented in Kosovo,            Handicap International
                                                                 Hi Neighbour
UNHCR concluded agreements with 51 partners.                     Humanitarian Centre for Integration and Tolerance
Prior to the Kosovo emergency, UNHCR worked                      Humanitarian Law Center
closely with the Serbian and local authorities, as well          Institute for Mental Health
                                                                 International Council of Voluntary Agencies
as with the OSCE and the Kosovo Verification Mission             International Federation of Red Cross and Red Crescent
(successor to the Kosovo Diplomatic Observer                     Societies
                                                                                                                          O F
                                                                 International Orthodox Christian Charities
Mission). In Kosovo, UNHCR’s Special Envoy served                International Rescue Committee
as the Deputy Special Representative for Humanitarian
                                                                                                                          R E P U B L I C
                                                                 Italian Consortium of Solidarity
Affairs of the Secretary-General and headed the                  Japan Emergency NGOs
                                                                 Norwegian Refugee Council
humanitarian pillar of UNMIK, charged with the co-               Odgovor
ordination of UN humanitarian assistance in Kosovo.              Oxfam
                                                                 Radio B292
Three OCHA staff worked with UNHCR to assist in                  Sunce
co-ordination and information sharing with NGOs.                 Swiss Disaster Relief
                                                                                                                          F E D E R A L
More than 200 NGOs were registered with the                      World Vision
UNHCR/OCHA Humanitarian Information Centre.                      Other
                                                                 International Organisation for Migration
               OVERALL ASSESSMENT                                Kosovo:
UNHCR believes that it met its objectives in the                 NGOs
Federal Republic of Yugoslavia, despite the highly               Acteurs de Solidarité
                                                                 Action Against Hunger
charged political environment and the shifts in focus            Action by Churches Together
triggered by the failed political negotiations, the NATO         Adventist Development and Relief Agency
                                                                 Agence d'Aide à la Coopération Technique et au
air strikes, and the rapid return of refugees to Kosovo.         Dévelopement
UNHCR’s ability to adapt accordingly was severely                CARE
tested, as was its emergency preparedness and response           CARE International
                                                                 Caritas Spain
capacity. UNHCR’s greatest challenge is to bring about           Catholic Relief Services
durable solutions for the 500,000 Dayton group of                Centro Regionale d'Intervento per la Cooperazione
                                                                 CESVI
refugees and for the 200,000 newly displaced from                Children's Aid Direct
Kosovo. The dire economic situation encouraged                   Concern Worldwide
refugees to look to voluntary repatriation as a solution.        Council for the Defence of Human
                                                                 Rights and Freedoms
                                                                 Danish Refugee Council
                                                                 European Perspective
                                                                 GOAL
                                                                 HELP
                                         UNHCR GLOBAL REPORT 1999
                                                      Page 343
                                             COUNTRY OPERATION
 International Catholic Migration                                Peace Winds, Japan
 Commission                                                      People in Need Foundation
 International Rescue Committee                                  Première Urgence
 Islamic Relief                                                  Relief International
 Italian Consortium of Solidarity                                Samaritan’s Purse
 Japan Emergency NGO’S                                           Solidarités
 Kinderberg                                                      Technische Hilfswerk
 Malteser Hilfdienst                                             Telecom Sans Frontières
 Médecins Sans Frontières                                        Triangle
 Media Action International                                      World Vision
 Mercy International (USA/Kosovo)
 Norwegian Refugee Council                                       Other
 OXFAM                                                           United Nations Volunteers
                                           Financial Report (USD)
                                                    Current Year’s Projects                       Prior Years’ Projects
                                                General         Special                     General        Special
Expenditure Breakdown                       Programmes     Programmes           Total   Programmes    Programmes           Total
Protection, Monitoring and Coordination              0 14,172,403 14,172,403                      0     287,608     287,608
Community Services                                   0   4,555,554   4,555,554                    0     844,462     844,462
Crop Production                                      0     236,115     236,115                    0     123,878     123,878
Domestic Needs / Household Support              93,642   8,085,596   8,179,238                9,377   3,680,502   3,689,879
Education                                            0     677,935     677,935                2,969      59,091      62,060
Food                                                 0   2,495,108   2,495,108                    0     477,667     477,667
Health / Nutrition                               1,973   2,264,357   2,266,330                4,075     870,222     874,297
Income Generation                                    0   1,251,269   1,251,269                    0     941,541     941,541
Legal Assistance                                 2,352   3,005,032   3,007,384                    0     265,825     265,825
Livestock                                            0     140,932     140,932                    0      40,747      40,747
Operational Support (to Agencies)                    0   3,111,754   3,111,754                1,031     797,251     798,282
Sanitation                                           0     179,990     179,990                    0      12,469      12,469
Shelter / Other Infrastructure                       0 17,132,842 17,132,842                      0   4,909,535   4,909,535
Transport / Logistics                            1,377 13,106,965 13,108,342                      0   1,373,348   1,373,348
Water                                                0     279,454     279,454                    0      45,749      45,749
Instalments with Implementing Partners           5,167 25,661,733 25,666,900               (10,069) (2,359,450) (2,369,519)
Sub - total Operational                        104,510 96,357,038 96,461,549                  7,383 12,370,445 12,377,828
Administrative Support                               0   1,061,738   1,061,738                    0       1,276       1,276
Sub - total Disbursements/Deliveries           104,510 97,418,777 97,523,287                  7,383 12,371,721 12,379,104
Unliquidated Obligations                        15,490 33,150,658 33,166,148                      0           0           0
TOTAL                                          120,000 130,569,435 130,689,435                7,383 12,371,721 12,379,104
Instalments with Implementing Partners
Payments Made                                    7,000      70,083,278    70,090,278          3,050 22,928,793 22,931,843
Reporting Received                               1,833      44,421,545    44,423,378         13,119 25,288,243 25,301,362
Balance                                          5,167      25,661,733    25,666,900       (10,069) (2,359,450) (2,369,519)
Outstanding 1 January                                0               0             0         10,468   7,250,152   7,260,620
Refunded to UNHCR                                    0               0             0            399   1,144,551   1,144,950
Currency Adjustment                                  0               0             0              0       (750)       (750)
Outstanding 31 December                          5,167      25,661,733    25,666,900              0   3,745,400   3,745,400
Unliquidated Obligations
Outstanding 1 January                                0           0           0               7,383    15,559,946     15,567,329
New Obligations                                120,000 130,569,435 130,689,435                   0             0              0
Disbursements                                  104,510 97,418,777 97,523,287                 7,383    12,371,721     12,379,104
Cancellations                                        0           0           0                   0     3,135,704      3,135,704
Outstanding 31 December                         15,490 33,150,658 33,166,148                     0        52,521         52,521
                                          UNHCR GLOBAL REPORT 1999
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