Scribd
Upload
38 views1 page

Employees' Old-Age Benefits Institution: Government of Pakistan

The document is a letter from an employee benefits in-charge responding to a complaint received about delays in processing retirement claim cases (RCC). The letter explains that due to the COVID-19 pandemic, office operations were reduced for four months and RCC processing was halted for five months as in-person meetings were not allowed. While 150 pending cases were settled in one month despite these constraints, the employee commits to clearing all remaining backlogged cases by the end of January 2021 as meetings must now be one-on-one to maintain social distancing guidelines.

Uploaded by

Khan Jaan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
38 views1 page

Employees' Old-Age Benefits Institution: Government of Pakistan

The document is a letter from an employee benefits in-charge responding to a complaint received about delays in processing retirement claim cases (RCC). The letter explains that due to the COVID-19 pandemic, office operations were reduced for four months and RCC processing was halted for five months as in-person meetings were not allowed. While 150 pending cases were settled in one month despite these constraints, the employee commits to clearing all remaining backlogged cases by the end of January 2021 as meetings must now be one-on-one to maintain social distancing guidelines.

Uploaded by

Khan Jaan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

EMPLOYEES’ OLD-AGE BENEFITS INSTITUTION

MINISTRY OF OVERSEAS PAKISTANIS AND HUMAN RESOURCE DEVELOPMENT


GOVERNMENT OF PAKISTAN

DATED: 28-11-2020

Regional Head,
Regional Office,
Multan.

Subject: EXPLANATION.

With reference to your letter # 6656, dated 25-11-2020, it is submitted that the undersigned was
working as a benefits in-charge, since joining in this organization, no complain was received about
undersigned before.
As your good self know that due to outbreak of COVID-19 pandemic the working hours were reduced
and the office remain closed for almost four months for public dealings. According to SOPS without
personal appearance of claimant the RCC would not be conducted. Due to which RCC was not held for
almost Five months.
As the second wave of COVID-19 the Federal Government instructed not to conduct physical meetings,
due to which the member of claim committee are conducting one to one meetings in separate rooms to
maintain SOPS to prevent corona, resulting slow in process.

Despite these constraints 150 case pending in RCC were settled in short span of one month. I give you
full commitment that I will settle all pending claim cases in fall of January 2021.

Yours Truly,

You might also like