What makes a project successful? Do you prefer to lead a project or just be part of the project team? Why? Do you like being involved im long-term projects? Read this article and answer questions 1-4. 1. What is volunteerism? 2. What sorts of things can employee volunteers do? 3. Who benefits from volunteering and how? 4. What has Samira Khan learnt from her project? Acommitmentto volunteerism What does volunteerism mean? learning how to organize schedule so that Theclothng manufacture, Timberland, ‘sone they are able to complet the project before ts cfmany large comparies that are commited to deadline She also has to deal wit the budget, ‘vounicerism. Th company encouragesstifto whichis fly limted, so she has to spend spend up 040 paidhoursayearon community carey. And every few days, she gets updates ahd soda projets. The community benefits from from her project team to check on progress thecompany’s resources, staffgun new kis arel decide ifthey need more resources She and teamwork improves. ‘finds working on this proect very rewarding ‘The French food manufacturer, Danone, and is pleased tobe learning new skills. allows ts employees to spend time in developing ‘countries, working on projects in areas ike conservation, teaching caring or building In doing so, they can share their own skills, and at the same time, they gan new ideas and insights, ‘ane Joar from the experinces of others. ‘Ateam frm the banking group, HBOS, volunteered to help bud an extension to schoo! {nLa Esperanza in Honduras. Linda Marshall, + the project leader, sad, ‘leamt that wen new teams are forming, tis essential that objectives ‘are agreed and everyone buys into them. This is ‘a crucial factor to any project's success. — What can volunteering do for you? ‘Software engineer, Samira Khan, is in charge of ‘a volunteer project to redecorate a community ‘centre forthe elderly in Chicago, Managing projects anew experience for her. She is2. Label these items with the words in bold from the text in 1. i. [was agreed that Jonas will ‘Took at ways of cutting spending «talk tothe bank about aloan ‘* alm to balance the books in 6 months. Verwe: Total: €2,000 €4,000 €6,350 unl con 3. 06> Samira is telling someone about the volunteer project that she is working on. Listen to these extracts from the conversation and answer questions 1-2. 1 Which items in 2 does she talk about? 2. What does she say about each one? 4 06> Listen again and complete the phrases that Samira uses in column A. Then work with a partner. Take turns to cover column A while your partner tests you using the definitions in column B. Example: A How can you say finish on time’? B ‘Meet the deadine’? A 1 2 fall 3 catch. 4 beback 5 finish 6 7 stay 8 © get 10 A Yes, tasks atask ‘updates B finish on time ‘make slow progress = getback to the original schedule ‘work to the predicted schedule ‘nish before the planned date = make use of people, money, time spend the right amount of money sive people different responsibilities do ajob receive reports on progress 5 Work in small groups. A colleague has been asked to take over running a project for someone who is off sick. He / she has never managed a project alone. He / she ‘has asked you for advice about how to manage the project and the project team. Discuss what advice you will give him / her. Then tell the class. ‘Example: He / she needs a realistic schedule to meet the deadline. 9 For more exercises, goto Practice file 2 on page 104, @ 2 Interactive Workbook 99 Glossary a ‘june: complete decorating june: safety checks sq08f0ld | zuun [piesa oe Tip | in time and on time In tine nears having enough timo to be able to do something ‘fe leave row, well be there in time forthe meeting. Con time means at the corect ima. 1 have fo be at work at 9 a.m and 1 aluays anv on time never lat, but I don ef be early citer. renameBusiness communication skills Meetings | Updating and delegating tasks 1. 07> Jamie Ortega oversees several volunteer projects in the Chicago area. He is calling Samira Khan to ask about the progress of the community centre project she 00, {is working on. Listen to their conversation and makes notes on Jamie's notepad. Gah Sera Kron Community cent?) 27> Listen again and complete these phrases. hoe ~ deadline ~ can they meet A? How over there? Well, so far Everything’ SHEE Sowhat’s the decorating? Were the ceiling. ‘And where _____ the lighting? We've So, ______the painting's nesrly done, Soi’ al going according 3. Put the phrases from 2 into these categories. a Asking for an update: b Giving an update: © Summarizing — 4. Work witha partner. Look at this schedule for an office move. Ask and answer questions about the project using phrases from 2. Example: A Whats happening withthe headed stationery? B We've ordered = decorating? ~ lighting? = corps? = action? Task Deadline Date finished Order headed stationery 10/05 09/05 Order new furniture 10/05 10/05 —_— Send new address cards toclients 11/05 ‘Todo Issue staff with new badges 11/05 10/05 Tip | Dates Pack up paperwork 15/05 ongoing Dates are written differently in the US and the UK. In British English the cay comes belore the month, In. 5 08> Listen to this meeting between Samira, Jamie, and team members, Josie and American English the month comes Bruno, Who agrees to efor the dy. 1 meet the carpet suppliers? the tenth of May = 10/05 (British 2 buy the paint? Englst); 0570 ¢Amencan Engish) paint the celing? pe6 08> Listen again. Mark 1-10: A (allocating a task), O (offering / agreeing to do a task), D (declining to do a task), or $ (summarizing). ‘We need somebody to be here then to open up. Can you do it? Leave it with me, lean go there this afternoon if you want. ‘Why don't I go there now? Td prefer not to if that's OK. come with you, then. You can carry on withthe rest ofthis paint I'msorry, Ihave an appointment, —___ 10 So, you two are going to get the paint . 9 For more exercises, goto Practice file 2 on page 104 ‘7 Work with a partner. Some students are visiting your company and you need to: ‘book a room for the talk (task 1), get name badges (task 2), organize refreshments (task 3). Have a conversation using this flow chart. A Ask B to do task 1 A Decline and give a reason. ‘Agree, and ask A to do task 2. 7 Offer to do task 2, A Offer to do task 3. : B Recap, 8 Work with a partner. Two project update meetings took place yesterday. Student A, turn to File 03 on page 136. Student B, use the information below. ‘Student B: You went to the Project 2 meeting. Your partner went to the Project 1 ‘meeting. Your partner will call you. Tell him / her about Project 2, then find out what ishappening with Project 1. These are the things you need to know. © D interactive Workbook 9 Em: Practically speaking | How to start and end phone calls 1. Complete phrases a-fbelow. Which ones can you use to 41 start a call? 2 endacall?__ ‘a I'mretumingyour_.__ ¢ __'s(name)here. e What can I___ for you? b Thanksyourhelp. d —_forcalling f_ T'm____about /for /to... 2. Work with a partner. Have three phone calls using phrases from 1. You want to know the time of a meeting tomorrow. You want an expenses authorization form. + You are calling someone back with information about your holiday dates. Key expressions ‘Asking for an update How are things going? What's happening with Where are we with ..? Giving an update So far so good. Everything's ontrack Were (+ ng). We've finished / completed ..., et syaloid|z mun Deciining to do something ''m sory, | can’t. 1'm afraid I'm busy. prefer not to (i that's OK). ‘Summarizing, So, to recap ... X is/am/are going to {tall going according to pl © » Interactive Workbook: »» Phrasebank 15Language at work | Present simple and continuous 1 Lookat the verbs in bold in these two sentences. Which tenses are used and why? 1 Ym ealling for an update. ‘2 I get updates from people every two days. (2 Read these two questions. Are they talking about now or in general? Why do they use different tenses? 1 What's happening with the decorating? 2 What else do we need todo at the moment? ‘3. Complete these rules with simple or continuous. 1 Usethe present ____ to talk about general facts or regular actions. 2 Usethe present ____ to talk about a current action or temporary project. 3 Some verbs are not used in the present ‘when they are talking about states, not actions. For example: understand, like, ow, believe, mean, need. 4 Choose the correct answer from the words in italics. 1 What ise doing / does he do in my office? 2 He fixes /is fixing your computer. 3 He is knowing / knows what is wrong with it now. 4 He repairs /is repairing computers every day — that's his job. )) For more information and exercises, go to Practice file 2 on page 105, 5. Work with a partner. Ask and answer questions using these prompts. ‘what / you / work on / this week? ‘you / like / travelling? how often / you / work ate? ‘you / have / any problems at work / at the moment? ‘who / you / talkto / right now? how many people / be / in your English class today? ‘what / you / think / at the moment? you / understand / the word ‘deadline"? 6 Write notes on the notepad below about some current events or activities in your life, 1 Give amini presentation to the class using your notes. 2 Listen to other members of the class and prepare two questions on their presentations. “Teaining or education Planning a holiday My wore My free time: Ways of practicing my English Other: @ » interactive Workbook 99 Exercises and TestsEnviu isan international organization which helps young people develop profitable business ideas that have a positive effect on, the environment and the local community. Enviu is working in partnership with the architectural firm Déll on an exciting new project ~ a sustainable dance club in the city of Rotterdam. ‘The club will have a low impact on the environment, recycle energy, and raise u awareness among young people of social and environmental issues. Enviu and Dall are cooperating with the Technical University of Delt and the Development Board of Rotterdam. Around 80 volunteers, mostly students and young professionals, are working on the project. ‘They're helping to construct and equip the club ready for the launch party in a few weeks’ time. In what ways are nightclubs environmentally unfriendly? How could you make one more environmentally friendly? Listen to one of the volunteers talking about the project. Compare what she says with your answers to | and 2 above. ‘You are part ofthe project team planning to open a sustainable club in your city or town. The project is nearly complete and you are now planning the launch party which will take place in one month. Read about the key tasks that need to be done in this table. ‘The venue Finalize installation of clectrical equipment events Finish the decoration Equip the relaxation zone Insta kitchens and tollets Hire and train staff ‘The launch party ‘Confirm all Dis and special Confirm orders with food ‘and drink suppliers Publicity Print leaflets and posters ‘Start distributing leaflets and posters, send out invitations Receive delivery from food and drink suppliers Update the website Organize aradio advertisement eta eed The prjet planing process eet reper nei bu errr ees Sapa paneer aoe (ane ene ae eres, ager is able to ju ff is if one of the This requit ear thinking during planning, Pere rt eee: ‘ ‘The project team has divided into groups, A, B, and C. Each group has different responsibilities. Read the information for your group. Group A, turn to File 04 on page 136. Group B, turn to File 11 on page 138. Group C, turn to File 20 on page 140. ‘When you have read your information, hold a meeting to discuss the key tasks. Make sure you ‘know at the end of the meeting exactly what needs to be done, who will do it, and when. ‘+ Update the other members ofthe project team. ‘* Make a note ofthe tasks that are complete and of all the tasks that still have to be done. + Discuss as a team how you will proceed. ‘© Allocate tasks and create a schedule for completing them. SSL OPE rae LIL}2 | Practice file Working with words Business communication skills 1 Put the letters in brackets in the right order to find words that match these definitions. 1. Henry Price is organizing the official opening of anew building. He is talking his team through progress 50 far. Put their conversation in the right order 1-14. 104 1 something available to exploit and use: _resoucees. (ESCRORUSE) 2. timetable of activities: _______ (CSEHDLUE) 3 news on how something is progressing (UTEPAD) 4. money spending plan: __ (BDTUGE) 5 the last day for finishing a piece of work or project: ——- (ADENDELI) 6 working together: ___. (EAWKTMRO) 7. practical abilities: __. (LSIKLS) 2. Match 1-8 to a-h. 1 Its always difficult to allocate 2. Youneed to learn how to delegate .... 3. What [like about my boss, is she always lets me get We're falling les difficult to stay within If'we continue like this we should meet Hi Melinda, it’s Hanna, need to get an {'m sure we'll be able to catch resources - skilled staff are in short supply. behind schedule, so we all need to work this weekend. update on how the project is progressing. tasks - you can't possibly do everything yourself. up~ there are three more weeks left. on with my work on my own, budget - we always overspend. the deadline without too much trouble. wate noes 3. Complete this email with the correct form ofa suitable word from 2 above. = Dear Jan Im afraid It looks like we are not going to be able to meet the 1 next Friday. We've fallen behind 2 because we were not 3. sufficient 4 We need more 5 with the appropriate skils to be put on the project immediately, Of ‘course, this does mean that we won't be able to stay within our ®____ either. I will send you an ?__ ‘after our team meeting this afternoon to let you know What is decided. Very best wishes Gerald @ Martin You're welcome. Ralph Yes, leave it with me, Henry. Ihave some useful media contacts. ¢ Rebecca Yes, I'll do that. I'l ring them individually over the next two days. Henry Oh really? What is happening with them? e Henry Thanks, Rebecca. Now we need someone to brief the media. Can you do that Ralph? £ Henry Good, so to recap, Melinda is dealing with the caterers, Rebecca is handling the invitations, ‘Martin is handling the car hire firm and Ralph has volunteered to deal with the media, 8 Henry Right, so accommodation has been organized. What's next on the lit? Ah yes, before | forget, Melinda, can you contact the car hire people for the VIPs? 1 Melinda Td prefer not toif that’s OK, I'm afraid I'm really busy with the caterers i Henry And where are we with replies to the invitations, Rebecca? j Henry Good man Martin, thanks. Melinda The usual problems with menu changes — ‘which is why I can’t take anything else on. 1 Henry That many? Can you check if they're coming? 'm Martin As Melinda's busy, I can handle the hire firm if you want, Henry. 1 Rebecca I'm dealing with them right now. We still haven't heard from 70 people though, 2. Ludo is calling a printer about some brochures. Put the words in italics in the right order. Kevin Express Printers, this is Kevin speaking. Ludo Hi Kevin, it's Ludo here. shings /going / are-/ How Kevin far / good / So / so*_ asesees - Basically, according / everything / going / plan / to / is 3 —— They're ‘almost finished, Ludo Great, so track / everything / on / is* Kevin Yes, except we sill 10 / need / somebody = Ludo Well, don't / why 18. deliver them. ‘come and get them? Give me a call when they're ready. Kevin OK. No problem.Language at work | Present simple and continuous Present simple and continuous Form For the present simple, see page 103. Present continuous positive: am / is / are +-ing form ‘Delia is emailing her business partner. Present continuous negative: am / is / are + not + ing form ‘Thomas isn’t listening to me. (Questions For present simple questions, see page 103. 1 To make questions with the present continuous, put am /is / rebefore the subject. How are you getting on? ‘Are you making progress with the report? 2 To give a short reply to yes / no questions inthe present ‘continuous, use the subject + am /s / ar. ‘Are you making progress with the report? Yes, Fam. / No, Fm not. Use ‘Use both the present simple and the present continuous to talk about the present in different situations. Present simple Present continuous “Totaikaboutstustions | ‘Totalkabout situations thathappen regularly. appening at or around nny job Tapeak to Cie insite | ‘customers every day on the John can't help you at the | ‘phone. ‘moment, he is speaking to acten. a Totulk about permanent | To talk about temporary sttumons or fact. sttuatons or actives. work for DHL. | Belinda works atthe Manchester office, but this | month she is working with er coleeguet i Liverpool. Language tip 1 These verbs, known as state verbs, ae rarely used inthe present continuous, eg. know, believe, understand, like, love, forget, notice, remember, hate, want. 2 Verbs lke think or fee! usualy take the present simple but ‘are used inthe present continuous when they describe a mental activity. You look angry. What are you thinking about? 1 Complete these sentences with the present simple or the present continuous form of the verbs in brackets. 41 Carlos usually (st) in the main office, but today he fesvorkiug_ (work) at home. 2 Whattime__(you / have to) leave home to get to work? 3 Look at the woman over there. Why —__ (she / sit) at John's desk? la Wraeeee eee at the moment? Anything interesting? 5 What (Nokia / think) about her new boss? 6 You seem quiet today. (you / think) about your presentation? 7 How much salesperson / earn) each year? 8 Hey, what. this room? This is for staff only. 8 Whose is this briefcase? eink it ‘one of our visitors. te they problems with the new lifts these days. (you / work on} (have) huge 2 Match 1-8 toa-h. We work every day... ¢. ‘We're working every day .... ‘What does Mark think about .... ‘What is Mark thinking about? ... How does Jenny manage ... How is Jenny managing ‘We have a problem with our distributor, ‘We're having a problem with our distributor ... ‘He looks really worried. ‘0 well have to think about getting a new one. except Saturdays and Sundays. ‘with this new project? ‘because of a lorry drivers’ strike. this month. the move tothe Atlanta office? toxkeep everyone happy? rR aeneoe afOld | Z AN s 105