Scribd
Upload
38 views1 page

Bài Taks

The customer reserves a double room for three nights from February 20th at the Hải Long hotel. As it is her first time staying at the hotel, she is offered an upgrade to a suite room with beach views. She accepts but requests that the heater be turned on before her arrival. Her reservation is confirmed, paid by credit card, and she is provided a reservation number.

Uploaded by

Long Nguyễn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
38 views1 page

Bài Taks

The customer reserves a double room for three nights from February 20th at the Hải Long hotel. As it is her first time staying at the hotel, she is offered an upgrade to a suite room with beach views. She accepts but requests that the heater be turned on before her arrival. Her reservation is confirmed, paid by credit card, and she is provided a reservation number.

Uploaded by

Long Nguyễn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

R: Reservations, Hải Long speaking.How can I help you?

C: Yes, I’d like to make a reservation.


R: Certainly. What is your name, please ?
C: Quỳnh, Nguyễn Thị Như Quỳnh .
R: Ok, Mrs Quỳnh , when would you like to stay ? and What kind of room do
you want ?
C: I’d like to reserve a double room for three nights from the 20th February
R: R: Ok. 20th February , three nights, double. Let me check availability… Yes,
we have a suitable room for you. Is this a company booking or an individual ?
C: Oh, It’s individual ?
R: Have you stayed with us before ?
C: NO, I haven’t
R: wold you like one of our suite rooms, Mrs Quỳnh, on the top floors with
some mesmerizing beach views ?
C: that's great, i think maybe yes, but i have a requirement that i want the heater
to be turned on before i come.
R: Ok. I’ll make a note of that and when you check in the receptionist will
allocate a room on the top floor for you.
C: Thank you.
R: Will you be paying by credit card or cash ?
C: Yes, Credit card
R: And what is the number ?
C: Hold on… it’s 0383558825
R: so that’s 0383558825. And what is your address ?
C 15 phan dang luu, kien an district HP
R: OK, Mrs Quỳnh, that’s reserved for you. Your reservation number is LC
1402. WE look forward to seeing you on the 20th
C: Thank you
R: you are welcome

You might also like