Probationary Period Survival Guide
Tutor Resource Center Scheduling
The Tutor Resource Center is our central access point Scheduling On-Demand Shifts
for Tutor.com’s Quick Reference Guides, Manuals, On-Demand weekly scheduling opens for all tutors on
News, How-to docs, Subject-specific resources, Saturdays, 12PM, ET.
Scheduling, and more. Take time to familiarize
yourself with all the resources available to you. Advance scheduling opportunities open up earlier in
the week. Tutor status determines the day:
Use a Browser Probationary: 12pm ET, Fridays
To access the Tutor Resource Center Tutor 1: 12pm ET, Thursdays
https://www.tutor.com/providers/login.aspx Tutor 2 & 3: 12pm ET, Wednesdays
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Use the Tutor.com Application
Availability: Only schedule when certain of availability
1. Right-click the Tutor.com App in the System
Cancellations: Cancel sessions at least 24 hours in
Tray (bottom right of your desktop)
advance
2. Hover over “Other”
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3. Left-click “Settings and Tools”
Two ways to Schedule On-Demand Shifts:
4. Look for “Documents and Reference Section”
1. Use the Tutor.com App
5. Click on Tutor Resource Center
• Click “Settings and Tools”
• Under “Tools,” click “View My On-
Probationary Period Expectations Demand Schedule”
• Select hours and click “Schedule
5-7 Days First review Selected” or “Remove Selected” to
Every 9-11 Days Thereafter Regular reviews adjust availability
• Expect suggestions and resources from Mentor 2. Use Tutor Resource Center Scheduling Page.
to help build skills for successful tutoring • Click “On-Demand Schedule” to add or remove
• By 60 days, if quality is acceptable, scheduled hours.
recommendation for Tutor 1 status Scheduled Sessions
Use Tutor Resource Center Scheduling Page and click
“Scheduled Sessions” to add availability rules
Reviews
Unscheduled Floating
• If you want to tutor right now but can’t schedule
Purpose of a Review
a shift, right-click the Tutor.com app in the
1. Reviews track your performance. They highlight
system tray and click “Available.”
strengths and ways to improve.
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2. Reviews pass on helpful resources for you to
study.
3. Reviews are a helpful reminder to talk with
your Mentor.
How to Find Your Review
When reviews post, you’ll get a quick automated message in your email.
1. Right click the Tutor.com app 4. In the “Settings and Tools” box:
2. Hover cursor over “Other” • Look under “Mentoring” for “View my Reviews.”
3. Click “Settings and Tools” • Look for the new message notice that appears
once the review posts.
• Click on the link, then click on your latest review.
Scope
Use the Basic Concept List and the Scope and Sequence to understand what’s in scope for each subject,
but remember that these resources are only a starting point. If you can help a student start their work
and maintain correct content, please do! Otherwise, use these basic guidelines:
When to Decline a Request
• Decline if the content is totally unfamiliar, and clarification can’t help.
When to Accept a Request Special Handling
• Accept a request if you’re more than 80% sure If you receive the same “Out of Scope” request
you can help. repeatedly…
• Accept a request if the student request is blank 1. Accept the request.
or needs clarification. 2. Let the student know the request is out of our
subject’s scope.
3. Ask the student to try a different subject.
Avoid transferring out-of-scope requests. Use
the steps outlined above to help instead.
