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Bulk Resolution

The document contains a table with details of customer complaints related to mobile network issues including DocketNumber, Mobile_No, Callback Number, CallType, CategoryType and other fields. The table has data for 4 complaints that have been resolved and closed.

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Vinay Tanwar
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33 views7 pages

Bulk Resolution

The document contains a table with details of customer complaints related to mobile network issues including DocketNumber, Mobile_No, Callback Number, CallType, CategoryType and other fields. The table has data for 4 complaints that have been resolved and closed.

Uploaded by

Vinay Tanwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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DocketNumber Mobile_No Callback Number CallType CategoryType

2B0815421228 9971302759 Complaint NETWORK


2B0815409516 9467215471 Complaint 3G
2B0715388082 8278261561 Complaint 3G
2B0715386344 8930458700 Complaint DATA
CategorySubType Category
BTS DOWN BTS DOWN
3G DATA CARD NOT WORKING 3G DATA CARD NOT WORKING
3G INTERNET - UNABLE TO ACCESS 3G INTERNET - UNABLE TO ACCESS
NOT ABLE TO BROWSE NOT ABLE TO BROWSE
SubCategory
BTS DOWN
3G DATA CARD NOT WORKING
3G INTERNET - UNABLE TO ACCESS
NOT ABLE TO BROWSE
CustomerInput
Network Bar=>network slow speed, Three Landmark=>khoda jhamri road,near water s, Remark=>no responce, From Date=>2
handset modal=>vivo s1, Prompt=>3G DATA CARD NOT WORKING, From Date=>06/02/2021,
handset modal=>MI 6A, Prompt=>data not working, From Date=>06/02/2021,
Network Bar=>4, Plan=>PTPCOD485ULDA, From Date=>01/02/2021,
ResolutionRemark ResolutionCode Created_By Created Date DueDate Circle
resolved CCMS\1230069 2/8/2021 10:10 2/9/2021 10:10 HR
resolved CCMS\1230288 2/8/2021 6:53 2/9/2021 6:53 HR
resolved CCMS\1230116 2/7/2021 17:10 2/8/2021 17:10 HR
resolved CCMS\1230053 2/7/2021 16:44 2/8/2021 16:44 HR
SSA State District City Case_ID Status CorrectionStatus
ROHTAK_JJH Haryana JHAJHAR JHAJJAR 20547012 closed Correct
ROHTAK_JJH Haryana JHAJHAR JHAJJAR 20535300 closed Correct
ROHTAK_JJH Haryana JHAJHAR JHAJJAR 20513864 closed Correct
ROHTAK_JJH Haryana JHAJHAR JHAJJAR 20512126 closed Correct
ASSIGNTO

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