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Kaspersky Anti-Virus 2013: User Guide

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0% found this document useful (0 votes)

47 views73 pages

Kaspersky Anti-Virus 2013: User Guide

user guide

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Suprapto rafif

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Available Formats

Download as PDF, TXT or read online on Scribd

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Kaspersky Anti-Virus 2013

USER GUIDE

APPLICATION VERSI ON: 13.0

Dear User!

Thank you for choosing our product. We hope that this document will help you in your work and will provide answers
regarding this software product.

Attention! This document is the property of Kaspersky Lab ZAO (herein also referred to as Kaspersky Lab): all rights to
this document are reserved by the copyright laws of the Russian Federation and by international treaties. Illegal
reproduction and distribution of this document or parts hereof result in civil, administrative or criminal liability by
applicable law.

Any type of reproduction or distribution of any materials, including translations, is allowed only with the written permissio n
of Kaspersky Lab.

This document, and graphic images related to it, may only be used for informational, non-commercial, and personal
purposes.

Kaspersky Lab reserves the right to amend this document without additional notification. You can find the latest version
of this document at the Kaspersky Lab website, at http://www.kaspersky.com/docs.

Kaspersky Lab assumes no liability for the content, quality, relevance, or accuracy of any materials used in this
document the rights to which are held by third parties, or for any potential damages associated with the use of such
documents.

Document revision date: 5/14/2012

© 2012 Kaspersky Lab ZAO. All Rights Reserved.

http://www.kaspersky.com
http://support.kaspersky.com

2
TABLE OF CONTENTS
ABOUT THIS GUIDE .....................................................................................................................................................6
In this guide ..............................................................................................................................................................6
Document conventions .............................................................................................................................................7

SOURCES OF INFORMATION ABOUT THE APPLICATION........................................................................................9

Sources of information for independent research .....................................................................................................9
Discussing Kaspersky Lab applications on the Forum............................................................................................10
Contacting the Sales Department ...........................................................................................................................10
Contacting Technical Writing and Localization Unit by email ..................................................................................10

KASPERSKY ANTI-VIRUS ..........................................................................................................................................11

What's new .............................................................................................................................................................11
Distribution kit .........................................................................................................................................................11
Main application features ........................................................................................................................................12
Service for users .....................................................................................................................................................13
Hardware and software requirements .....................................................................................................................13

INSTALLING AND REMOVING THE APPLICATION...................................................................................................15

Standard installation procedure ..............................................................................................................................15
Step 1. Finding a newer version of the application ............................................................................................16
Step 2. Starting the application installation .......................................................................................................16
Step 3. Reviewing the License Agreement .......................................................................................................16
Step 4. Kaspersky Security Network Data Collection Statement ......................................................................17
Step 5. Installation ............................................................................................................................................17
Step 6. Completing installation..........................................................................................................................17
Step 7. Activating the application ......................................................................................................................18
Step 8. Registering a user.................................................................................................................................18
Step 9. Completing the activation .....................................................................................................................18
Upgrading the previous version of Kaspersky Anti-Virus ........................................................................................19
Step 1. Finding a newer version of the application ............................................................................................19
Step 2. Starting the application installation .......................................................................................................20
Step 3. Reviewing the License Agreement .......................................................................................................20
Step 4. Kaspersky Security Network Data Collection Statement ......................................................................20
Step 5. Installation ............................................................................................................................................20
Step 6. Completing installation..........................................................................................................................21
Non-standard installation scenarios ........................................................................................................................21
Removing the application .......................................................................................................................................22
Step 1. Saving data for future use .....................................................................................................................22
Step 2. Confirming application removal.............................................................................................................22
Step 3. Removing the application. Completing removal ....................................................................................22

APPLICATION LICENSING .........................................................................................................................................23

About the End User License Agreement .................................................................................................................23
About the license ....................................................................................................................................................23
About the activation code .......................................................................................................................................24
About data provision ...............................................................................................................................................24

SOLVING TYPICAL TASKS .........................................................................................................................................26

Activating the application ........................................................................................................................................27

3
USER GUIDE

Acquiring and renewing a license ...........................................................................................................................27

Managing application notifications ..........................................................................................................................28
Assessing the computer protection status and resolving security issues................................................................28
Updating databases and application modules ........................................................................................................30
Scanning critical areas of your computer for viruses ..............................................................................................30
Full scan of the computer for viruses ......................................................................................................................30
Scanning a file, folder, disk, or another object for viruses .......................................................................................31
Scanning probably infected objects ........................................................................................................................32
Restoring an object deleted or disinfected by the application .................................................................................32
Recovering the operating system after infection .....................................................................................................33
Scanning email and filtering attachments in email messages .................................................................................35
Scanning the computer for vulnerabilities ...............................................................................................................36
Checking application reputation ..............................................................................................................................36
Protecting privacy data against theft .......................................................................................................................37
Protection against phishing ...............................................................................................................................38
Virtual Keyboard ...............................................................................................................................................38
Protection of data input from the computer keyboard .......................................................................................41
Privacy Cleaner .................................................................................................................................................42
Assessing the safety status of a website ................................................................................................................44
Using Gaming Profile for full-screen mode .............................................................................................................44
Creating and using a Rescue Disk..........................................................................................................................45
Creating a Rescue Disk ....................................................................................................................................45
Starting the computer from the Rescue Disk.....................................................................................................47
Password-protecting access to Kaspersky Anti-Virus .............................................................................................47
Pausing and resuming computer protection ...........................................................................................................48
Viewing the application operation report .................................................................................................................49
Restoring the default application settings ...............................................................................................................50
Importing the application settings to Kaspersky Anti-Virus installed on another computer .....................................52
Using Kaspersky Gadget ........................................................................................................................................52
Participating in the Kaspersky Security Network (KSN) ..........................................................................................53
Enabling and disabling participation in Kaspersky Security Network ................................................................54
Checking the connection to Kaspersky Security Network .................................................................................54
Switching from Kaspersky Anti-Virus to Kaspersky Internet Security .....................................................................55
Temporary switching to the trial version ............................................................................................................55
Switching to the commercial version .................................................................................................................57

CONTACTING THE TECHNICAL SUPPORT SERVICE .............................................................................................58

How to get technical support...................................................................................................................................58
Technical support by phone ....................................................................................................................................58
Obtaining technical support via My Kaspersky Account .........................................................................................58
Using the trace file and the AVZ script....................................................................................................................59
Creating a system state report ..........................................................................................................................60
Sending data files .............................................................................................................................................60
AVZ script execution .........................................................................................................................................61

4
TABLE OF CONT ENTS

GLOSSARY .................................................................................................................................................................63

KASPERSKY LAB ZAO ...............................................................................................................................................69

INFORMATION ABOUT THIRD-PARTY CODE...........................................................................................................70

TRADEMARK NOTICES ..............................................................................................................................................70

INDEX ..........................................................................................................................................................................71

5
ABOUT THIS GUIDE

This document is the User Guide for Kaspersky Anti-Virus.

For proper use of Kaspersky Anti-Virus, you should be acquainted with the interface of the operating system that you
use, handle the main techniques specific for that system, know how to work with email and the Internet.

This Guide is intended to do the following:

 Help you install, activate, and use Kaspersky Anti-Virus.

 Ensure a quick search of information on application-related issues.

 Describe additional sources of information about the application and ways of receiving technical support.

IN THIS SECTION

In this guide ....................................................................................................................................................................... 6

Document conventions ...................................................................................................................................................... 7

IN THIS GUIDE
This Guide comprises the following sections.

Sources of information about the application

This section describes sources of information about the application and lists websites that you can use to discuss the
application's operation.

Kaspersky Anti-Virus

This section describes the application's features and provides brief information about the application's functions and
components. You will learn what items are included in the distribution kit, and what services are available for registered
users of the application. This section provides information about software and hardware requirements that a computer
should meet to allow a user to install the application on it.

Installing and removing the application

This section contains step-by-step instructions for application installation and removal.

Application licensing

This section provides information about general terms related to the application activation. Read this section to learn
more about the purpose of the license agreement, license types, ways of activating the application, and the license
renewal.

Solving typical tasks

This section contains step-by-step instructions for performing typical user tasks that the application provides.

6
ABO UT TH IS GU IDE

Contacting the Technical Support Service

This section provides information about how to contact the Technical Support Service at Kaspersky Lab.

Glossary

This section contains a list of terms mentioned in the document and their respective definitions.

Kaspersky Lab ZAO

This section provides information about Kaspersky Lab.

Information about third-party code

This section provides information about the third-party code used in the application.

Trademark notices

This section lists trademarks of third-party manufacturers that were used in the document.

Index

This section allows you to quickly find required information within the document.

DOCUMENT CONVENTIONS
The document text is accompanied by semantic elements to which we recommend paying particular attention: warnings,
hints, and examples.

Document conventions are used to highlight semantic elements. The following table shows document conventions and
examples of their use.

Table 1. Document conventions

SAMPLE TEXT DESCRIPTION OF DOCUMENT CONVENTION

Warnings are highlighted in red and boxed.

Note that...
Warnings provide information about possible unwanted actions that may lead to
data loss, failures in equipment operation or operating system problems.
Notes are boxed.
We recommended that you use...
Notes may contain useful hints, recommendations, specific values for settings, or
important special cases in operation of the application.

Example: Examples are given on a yellow background under the heading "Example".

...

7
USER GUIDE

SAMPLE TEXT DESCRIPTION OF DOCUMENT CONVENTION

Update means... The following semantic elements are italicized in the text:
The Databases are out of date event  New terms
occurs.
 Names of application statuses and events

Press ENTER. Names of keyboard keys appear in bold and are capitalized.
Press ALT+F4. Names of keys that are connected by a + (plus) sign indicate the use of a key
combination. Those keys must be pressed simultaneously.
Click the Enable button. Names of application interface elements, such as entry fields, menu items, and
buttons, are set off in bold.

To configure a task schedule: Introductory phrases of instructions are italicized and are accompanied by the
arrow sign.
In the command line, type help. The following types of text content are set off with a special font:
The following message then appears:  Text in the command line
Specify the date in dd:mm:yy format.  Text of messages that the application displays on screen

 Data that the user must enter.

<User name> Variables are enclosed in angle brackets. Instead of the variable, insert the
corresponding value, not including the angle brackets.

8
SOURCES OF INFORMATION ABOUT THE
APPLICATION

This section describes sources of information about the application and lists websites that you can use to discuss the
application's operation.

You can select the most suitable information source, depending on the level of importance and urgency of the issue.

IN THIS SECTION

Sources of information for independent research.............................................................................................................. 9

Discussing Kaspersky Lab applications on the Forum .................................................................................................... 10

Contacting the Sales Department.................................................................................................................................... 10

Contacting Technical Writing and Localization Unit by email .......................................................................................... 10

SOURCES OF INFORMATION FOR INDEPENDENT RESEARCH

You can use the following sources of information to research on your own:

 Application page on the Kaspersky Lab website

 Application page on the Technical Support website (Knowledge Base)

 Online help

 Documentation

If you cannot find a solution for your issue, we recommend that you contact Kaspersky Lab Technical Support (see the
section "Technical support by phone" on page 58).

An Internet connection is required to use information sources on the Kaspersky Lab website.

Application page on the Kaspersky Lab website

The Kaspersky Lab website features an individual page for each application.

On a page (http://www.kaspersky.com/kaspersky_anti-virus), you can view general information about an application and
its functions and features.

The page http://www.kaspersky.com contains a link to the eStore. There you can purchase or renew the application.

Application page on the Technical Support website (Knowledge Base)

Knowledge Base is a section on the Technical Support website that provides advice on using Kaspersky Lab
applications. The Knowledge Base consists of reference articles that are grouped by topic.

9
USER GUIDE

On the page of the application in the Knowledge Base (http://support.kaspersky.com/kav2013), you can read articles that
provide useful information, recommendations, and answers to frequently asked questions on how to purchase, install,
and use the application.

Articles may provide answers to questions that are out of scope of Kaspersky Anti-Virus, being related to other
Kaspersky Lab applications. They also may contain news from the Technical Support Service.

Online help

The online help of the application comprises help files.

Context help provides information about each window of the application, listing and describing the corresponding settings
and a list of tasks.

Full help provides detailed information about managing computer protection, configuring the application and solving
typical user tasks.

Documentation

The application user guide provides information about how to install, activate, and configure the application, as well as
application operation data. The document also describes the application interface and provides ways of solvi ng typical
user tasks while working with the application.

DISCUSSING KASPERSKY LAB APPLICATIONS ON THE

FORUM
If your question does not require an immediate answer, you can discuss it with Kaspersky Lab experts and other users in
our forum (http://forum.kaspersky.com).

In this forum you can view existing topics, leave your comments, and create new discussion topics.

CONTACTING THE SALES DEPARTMENT

If you have any questions on how to select, purchase, or renew the application, you can contact our Sales Department
specialists in one of the following ways:

 By calling our central office in Moscow by phone (http://www.kaspersky.com/contacts).

 By sending a message with your question to sales@kaspersky.com.

Service is provided in Russian and in English.

CONTACTING TECHNICAL WRITING AND LOCALIZATION

UNIT BY EMAIL
To contact the Technical Writing and Localization Unit, send an email to docfeedback@kaspersky.com. Please use
"Kaspersky Help Feedback: Kaspersky Anti-Virus" as the subject line in your message.

10
KASPERSKY ANTI-VIRUS

IN THIS SECTION

What's new ...................................................................................................................................................................... 11

Distribution kit.................................................................................................................................................................. 11

Main functions and applications ...................................................................................................................................... 12

Service for users ............................................................................................................................................................. 13

Hardware and software requirements ............................................................................................................................. 13

WHAT'S NEW
Kaspersky Anti-Virus provides the following new features:

 Protection of data input from the computer keyboard (on page 41) has been added to protect privacy data
entered on various websites.

 In order to provide protection against intruders exploiting software vulnerabilities, the feature of protection
against exploits has been added to the System Watcher component.

 The functionality of the Virtual Keyboard (see section "Virtual Keyboard" on page 38) has been enhanced: now
you can open it by clicking the quick launch icon displayed in data entry fields on websites.

 The application installation procedure has been simplified (see section "Installing and removing the application"
on page15).

 The size of the application databases has been reduced, which allows lowering the size of data to download
and speed up the installation of updates.

 The heuristic analysis performed when checking websites for phishing, has been improved.

DISTRIBUTION KIT
You can purchase the application in one of the following ways:

 Boxed. Distributed via stores of our partners.

 At the online store. Distributed at online stores of Kaspersky Lab (for example, http://www.kaspersky.com,
section eStore) or via partner companies.

If you purchase the boxed version of the application, the distribution kit contains the following items:

 sealed envelope with the setup CD that contains application files and documentation files;

11
USER GUIDE

 brief User Guide with an activation code;

 license agreement that stipulates the terms, on which you can use the application.

The content of the distribution kit may differ depending on the region, in which the application is dis tributed.

If you purchase Kaspersky Anti-Virus at an online store, you copy the application from the website of the store.
Information that is required for application activation is sent to you by email after payment.

For more details on ways of purchasing and the distribution kit, contact the Sales Department by sending a message to
sales@kaspersky.com.

MAIN APPLICATION FEATURES

Kaspersky Anti-Virus provides comprehensive computer protection against known and new threats, network and
phishing attacks, spam, and other unwanted content. Different functions and protection components are available as part
of Kaspersky Anti-Virus to deliver comprehensive protection.

Computer Protection

Protection components are designed to protect the computer against known and new threats, network attacks, fraud, and
spam and other unsolicited information. Every type of threat is handled by an individual protection component (see the
description of components in this section). Components can be enabled or disabled independently of one another, and
their settings can be configured.

In addition to the constant protection provided by the security components, we recommend that you regularly scan your
computer for viruses. This is necessary in order to rule out the possibility of spreading malicious programs that have not
been discovered by protection components, for example, because of a low security level set, or for other reasons.

To keep Kaspersky Anti-Virus up to date, you need to update the databases and software modules used by the
application.

Some specific tasks that should be executed occasionally (such as removal of traces of a user's activities in the system)
are executed using advanced tools and wizards.

The following protection components stand guard over your computer in real time:

Described below is the logic of operation of protection components in the Kaspersky Anti-Virus mode recommended by
Kaspersky Lab specialists (that is, with default application settings).

File Anti-Virus

File Anti-Virus prevents infection of the computer's file system. The component starts upon startup of the operating
system, continuously remains in the computer's RAM, and scans all files being opened, saved, or launched on your
computer and all connected drives. Kaspersky Anti-Virus intercepts each attempt to access a file and scans the file
for known viruses. The file can only be processed further if the file is not infected or is successfully treated by the
application. If a file cannot be disinfected for any reason, it will be deleted. A copy of the file will be moved to
Quarantine at that.

Mail Anti-Virus

Mail Anti-Virus scans incoming and outgoing email messages on your computer. The email is available to the
addressee only if it does not contain dangerous objects.

Web Anti-Virus

Web Anti-Virus intercepts and blocks the execution of scripts on websites if they pose a threat. Web Anti -Virus also
monitors all web traffic and blocks access to dangerous websites.

12
KASPERS KY ANT I- VIRUS

IM Anti-Virus

IM Anti-Virus ensures the safe use of Internet pagers. The component protects information that comes to your
computer via IM protocols. IM Anti-Virus ensures safe operation of various applications for instant messaging.

Network Monitor

Network Monitor is designed for monitoring network activity in real time.

Anti-Phishing

Anti-Phishing allows checking URLs to find out if they are included in the list of phishing ones. This component is
built into Web Anti-Virus and IM Anti-Virus.

Anti-Banner

Anti-Banner blocks ad banners on websites and in application interfaces.

SERVICE FOR USERS

By acquiring a license for the application, you can benefit from the following services during the entire term of the license :

 Database updates and access to new versions of the application

 Consultations by phone and by email on issues that are related to installation, configuration, and use of the
application

 Notifications about the release of new applications by Kaspersky Lab and of new viruses and virus outbreaks To
use this service, subscribe to news delivery from Kaspersky Lab on the Technical Support Service website.

No consultations are provided on issues that are related to the functioning of operating systems or third-party
software and technologies.

HARDWARE AND SOFTWARE REQUIREMENTS

To ensure the functioning of Kaspersky Anti-Virus, your computer should meet the following requirements:

General requirements:

 480 MB free disk space on the hard drive (including 380 MB on the system drive).

 CD / DVD-ROM (for installing Kaspersky Anti-Virus from a distribution CD).

 Internet access (for the application activation and for updating databases and software modules).

 Microsoft® Internet Explorer® 6.0 or later

 Microsoft Windows® Installer 2.0.

Requirements for Microsoft Windows XP Home Edition (Service Pack 2 or higher), Microsoft Windows XP Professional
(Service Pack 2 or higher), and Microsoft Windows XP Professional x64 Edition (Service Pack 2 or higher):

 Intel® Pentium® 800 MHz 32-bit (x86) / 64-bit (x64) processor or later (or a compatible equivalent).

 512 MB free RAM.

13
USER GUIDE

Requirements for Microsoft Windows Vista® Home Basic, Microsoft Windows Vista Home Premium, Microsoft Windows
Vista Business, Microsoft Windows Vista Enterprise, Microsoft Windows Vista Ultimate, Microsoft Windows 7 Starter,
Microsoft Windows 7 Home Basic, Microsoft Windows 7 Home Premium, Microsoft Windows 7 Professional, and
Microsoft Windows 7 Ultimate:

 Intel Pentium 1 GHz 32-bit (x86) / 64-bit (x64) processor or higher (or a compatible equivalent).

 1 GB free RAM (for 32-bit operating systems); 2 GB free RAM (for 64-bit operating systems).

14
INSTALLING AND REMOVING THE
APPLICATION

This section contains step-by-step instructions for application installation and removal.

IN THIS SECTION

Standard installation procedure ....................................................................................................................................... 15

Upgrading the previous version of Kaspersky Anti-Virus................................................................................................. 19

Non-standard installation scenarios ................................................................................................................................ 21

Removing the application ................................................................................................................................................ 22

STANDARD INSTALLATION PROCEDURE

Kaspersky Anti-Virus will be installed on your computer in an interactive mode using the Setup Wizard.

The Wizard consists of a series of screens (steps) that you can navigate through using the Back and Next buttons. To
close the Wizard once it has completed its task, click the Finish button. To stop the Wizard's activity at any installation
step, close the Wizard window.

If the application is meant to protect more than one computer (with the maximum number of computers depending on
your license), it must be installed identically on all computers.

To install Kaspersky Anti-Virus on your computer,

run the setup file (the file with an EXE extension) from the CD with the product.

To install Kaspersky Anti-Virus, you can also use a distribution package downloaded from the Internet. The Setup Wizard
displays a few additional installation steps for some of the localization languages at that.

15
USER GUIDE

IN THIS SECTION

Step 1. Finding a newer version of the application .......................................................................................................... 16

Step 2. Starting the application installation...................................................................................................................... 16

Step 3. Reviewing the License Agreement ...................................................................................................................... 16

Step 4. Kaspersky Security Network Data Collection Statement ..................................................................................... 17

Step 5. Installation........................................................................................................................................................... 17

Step 6. Completing installation ........................................................................................................................................ 17

Step 7. Activating the application .................................................................................................................................... 18

Step 8. Registering a user ............................................................................................................................................... 18

Step 9. Completing the activation .................................................................................................................................... 18

STEP 1. FINDING A NEWER VERSION OF THE APPLICATION

Before setup, the Setup Wizard checks the update servers of Kaspersky Lab for a newer version of Kaspersky Anti -
Virus.

If the Setup Wizard does not detect any newer version of the application on the update servers, it starts installing the
current version.

If the Wizard detects a newer version of Kaspersky Anti-Virus on the update servers, it offers you to download and install
it to your computer. It is recommended that you install the new version of the application, because newer versions
include more enhancements that allow you to ensure more reliable protection of your computer. If you refuse to install
the new version, the Wizard starts installing the current version of the application. If you agree to install the new version
of the application, the Setup Wizard copies the setup files from the distribution package to your computer and starts
installing the new version. For further details on how to install the new version of the application refer to the relevant
documents.

STEP 2. STARTING THE APPLICATION INSTALLATION

At this step, the Setup Wizard offers you to install the application.

To proceed with the installation, click the Install button.

Depending on the installation type and the localization language, at this step the Wizard offers you to view the License
Agreement concluded between you and Kaspersky Lab, also offering you to participate in Kaspersky Security Network.

STEP 3. REVIEWING THE LICENSE AGREEMENT

This step of the Setup Wizard is displayed for some of the localization languages when installing Kaspersky Anti -Virus
from a distribution package downloaded from the Internet.

At this step, the Setup Wizard offers you to review the License Agreement concluded between you and Kaspersky Lab.

Read the License Agreement thoroughly and, if you agree with all of its terms, click the Accept button. The installation
will then continue.

16
INSTALL IN G AND R EMO VING TH E A PP L ICA TION

If the License Agreement is not accepted, the application will not be installed.

STEP 4. KASPERSKY SECURITY NETWORK DATA COLLECTION

STATEMENT

This step of the Setup Wizard is displayed for some of the localization languages when installing Kaspersky Anti -Virus
from a distribution package downloaded from the Internet.

At this step, the Setup Wizard invites you to participate in Kaspersky Security Network. Participation in the program
involves sending information about new threats detected on your computer, running applications, and downloade d
signed applications, as well as your system information, to Kaspersky Lab. No private data received from you is
collected, processed, or stored.

Review the Kaspersky Security Network Data Collection Statement. If you agree with all of the terms of the Statement,
select the I want to participate in Kaspersky Security Network check box in the Wizard window.

Click the Next button to proceed with the Wizard installation.

STEP 5. INSTALLATION
Installation of the application can take some time. Wait for it to finish.

Once the installation is complete, the Wizard will automatically proceed to the next step.

Kaspersky Anti-Virus performs several checks during installation. Those checks may result in detection of the following
problems:

 Non-compliance of the operating system to the software requirements. During installation the Wizard
checks the following conditions:

 Whether the operating system and the Service Packs meet the software requirements

 Whether all of the required applications are available

 Whether the amount of free disk space is enough for installation.

If any of the above-listed requirements is not met, a notification to that effect will be displayed on the screen.

 Presence of incompatible applications on the computer. If any incompatible applications are detected, they
are displayed in a list on the screen, and you will be prompted to remove them. Applications that Kaspersky
Anti-Virus cannot remove automatically should be removed manually. When removing incompatible
applications, you will need to reboot your operating system, after which installation of Kaspersky Anti-Virus will
continue automatically.

 Presence of malware on the computer. If any malicious applications that interfere with installation of anti-virus
software are detected on the computer, the Setup Wizard prompts you to download a dedicated tool designed to
neutralize infection and named Kaspersky Virus Removal Tool.

If you agree to install the utility, the Setup Wizard downloads it from the Kaspersky Lab servers, after which
installation of the utility starts automatically. If the Wizard cannot download the utility, you will be prompted to
download it on your own by clicking the link provided.

STEP 6. COMPLETING INSTALLATION

At this step, the Wizard informs you of the completion of the application installation. To run Kaspersky Anti-Virus
immediately, make sure that the Run Kaspersky Anti-Virus 2013 check box is selected and click the Finish button.

17
USER GUIDE

In some cases, you may need to reboot your operating system to complete installation. If the Run Kaspersky Anti-Virus
2013 check box is selected, the application will be run automatically after you reboot your operating system.

If you have cleared the Run Kaspersky Anti-Virus 2013check box before closing the Wizard, you will need to run the
application manually.

STEP 7. ACTIVATING THE APPLICATION

At this step, the Setup Wizard offers you to activate the application.

Activation is a process of putting into operation a full-functional version of the application for a certain period of time.

If you have acquired a license for Kaspersky Anti-Virus and downloaded the application from an online store, the
application activation can be performed automatically in the course of installation.

You will be offered the following options for Kaspersky Anti-Virus activation:

 Activate commercial version. Select this option and enter the activation code (see section "About the
activation code" on page 24) if you have purchased a commercial version of the application.

If you specify an activation code for Kaspersky Internet Security in the entry field, the procedure of switching to
Kaspersky Internet Security starts after the completion of activation.

 Activate trial version. Use this activation option if you want to install the trial version of the application before
making the decision to purchase a commercial version. You will be able to use the fully-functional version of the
application for the duration of a term limited by the trial license. When the license expires, trial version cannot be
activated for a second time.

You will need an Internet connection to activate the application.

STEP 8. REGISTERING A USER

This step is only available when activating the commercial version of the application. When activating the trial version,
this step is skipped.

Registered users are able to send requests to the Technical Support Service and Virus Lab through My Kaspersky
Account on the Kaspersky Lab website, manage activation codes conveniently, and receive the latest information about
new products and special offers.

If you agree to register, specify your registration data in the corresponding fields and click the Next button to send the
data to Kaspersky Lab.

In some cases user registration is required to start using the application.

STEP 9. COMPLETING THE ACTIVATION

The Wizard informs you that Kaspersky Anti-Virus has been successfully activated. In addition, information about the
current license is provided in this window: license type (commercial or trial), expiration date, and number of hosts
covered by the license.

If you have ordered a subscription, information about the subscription status is displayed instead of the license expiration
date.

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INSTALL IN G AND R EMO VING TH E A PP L ICA TION

Click the Finish button to close the Wizard.

UPGRADING THE PREVIOUS VERSION OF KASPERSKY

ANTI-VIRUS
If Kaspersky Anti-Virus 2011 or 2012 is already installed on your computer, you should upgrade the application to
Kaspersky Anti-Virus 2013. If you have a current license for Kaspersky Anti-Virus 2011 or 2012, you will not have to
activate the application: the Setup Wizard will automatically retrieve the information about your license for Kaspersky
Anti-Virus 2011 or 2012 and apply it in the course of the installation process.

Kaspersky Anti-Virus will be installed on your computer in an interactive mode using the Setup Wizard.

If the application is meant to protect more than one computer (with the maximum number of computers depending on
your license), it must be installed identically on all computers.

To install Kaspersky Anti-Virus on your computer,

run the setup file (the file with an EXE extension) from the CD with the product.

To install Kaspersky Anti-Virus, you can also use a distribution package downloaded from the Internet. The Setup
Wizard displays a few additional installation steps for some of the localization languages at that.

IN THIS SECTION

Step 1. Finding a newer version of the application .......................................................................................................... 19

Step 2. Starting the application installation...................................................................................................................... 20

Step 3. Reviewing the License Agreement ...................................................................................................................... 20

Step 4. Kaspersky Security Network Data Collection Statement ..................................................................................... 20

Step 5. Installation........................................................................................................................................................... 20

Step 6. Completing installation ........................................................................................................................................ 21

STEP 1. FINDING A NEWER VERSION OF THE APPLICATION

Before setup, the Setup Wizard checks the update servers of Kaspersky Lab for a newer version of Kaspersky Anti -
Virus.

If the Setup Wizard does not detect any newer version of the application on the update servers, it starts installing the
current version.

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USER GUIDE

STEP 2. STARTING THE APPLICATION INSTALLATION

At this step, the Setup Wizard offers you to install the application.

To proceed with the installation, click the Install button.

STEP 3. REVIEWING THE LICENSE AGREEMENT

This step of the Setup Wizard is displayed for some of the localization languages when installing Kaspersky Anti -Virus
from a distribution package downloaded from the Internet.

At this step, the Setup Wizard offers you to review the License Agreement concluded between you and Kaspersky Lab.

Read the License Agreement thoroughly and, if you agree with all of its terms, click the Accept button. The installation
will then continue.

If the License Agreement is not accepted, the application will not be installed.

STEP 4. KASPERSKY SECURITY NETWORK DATA COLLECTION

STATEMENT

This step of the Setup Wizard is displayed for some of the localization languages when installing Kaspersky Anti -Virus
from a distribution package downloaded from the Internet.

At this step, the Setup Wizard invites you to participate in Kaspersky Security Network. Participation in the program
involves sending information about new threats detected on your computer, running applications, and dow nloaded
signed applications, as well as your system information, to Kaspersky Lab. No private data received from you is
collected, processed, or stored.

Click the Next button to proceed with the Wizard installation.

STEP 5. INSTALLATION
Installation of the application can take some time. Wait for it to finish.

Once the installation is complete, the Wizard will automatically proceed to the next step.

Kaspersky Anti-Virus performs several checks during installation. Those checks may result in detection of the following
problems:

 Non-compliance of the operating system to the software requirements. During installation the Wizard
checks the following conditions:

 Whether the operating system and the Service Packs meet the software requirements

 Whether all of the required applications are available

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INSTALL IN G AND R EMO VING TH E A PP L ICA TION

 Whether the amount of free disk space is enough for installation.

If any of the above-listed requirements is not met, a notification to that effect will be displayed on the screen.

STEP 6. COMPLETING INSTALLATION

This window of the Wizard informs you of the successful completion of the application installation.

Restart the operating system after the application has been installed.

If the Run Kaspersky Anti-Virus 2013 check box is selected, the application will be run automatically after you reboot
your operating system.

If you have cleared the Run Kaspersky Anti-Virus check box before closing the Wizard, you will need to run the
application manually.

NON-STANDARD INSTALLATION SCENARIOS

This section describes application installation scenarios which differ from those of standard installation or update from
the previous version.

Installing Kaspersky Anti-Virus and activating it using an activation code for Kaspersky Internet
Security

If, when installing Kaspersky Anti-Virus, at the Activating the application step you enter an activation code intended for
Kaspersky Internet Security, the Migration Wizard launches, which results in Kaspersky Internet Security being installed
on your computer.

If, when installing Kaspersky Anti-Virus, at the Activating the application step you select Activate later and then activate
the installed application using an activation code intended for Kaspersky Internet Security, the Migration Wizard also
launches, which results in Kaspersky Anti-Virus being switched to Kaspersky Internet Security.

Installing Kaspersky Anti-Virus 2013 over Kaspersky Internet Security 2011 or 2012

If you run the installation of Kaspersky Anti-Virus 2013 on a computer on which Kaspersky Internet Security 2011 or
2012 with a current license is already installed, the Setup Wizard detects this and prompts you to select one of the
further scenarios:

 Keep using Kaspersky Internet Security under the current license. In this case, the Migration Wizard launches,
which results in Kaspersky Internet Security 2013 being installed on your computer. You will be able to use
Kaspersky Internet Security 2013 as long as the license for Kaspersky Internet Security 2011 or 2012 remains
in effect.

 Proceed with installation of Kaspersky Anti-Virus 2013. In this case, the installation procedure will continue
according to the standard scenario, starting from the Activating the application step.

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USER GUIDE

REMOVING THE APPLICATION

After uninstalling Kaspersky Anti-Virus, your computer and personal data will be unprotected!

Kaspersky Anti-Virus is uninstalled with the help of the Setup Wizard.

To start the Wizard,

in the Start menu, select Programs  Kaspersky Anti-Virus 2013  Remove Kaspersky Anti-Virus 2013.

IN THIS SECTION

Step 1. Saving data for future use ................................................................................................................................... 22

Step 2. Confirming application removal ........................................................................................................................... 22

Step 3. Removing the application. Completing removal .................................................................................................. 22

STEP 1. SAVING DATA FOR FUTURE USE

At this step you can specify which of the data used by the application you want to keep for further use at the next
installation of the application (e.g., when installing a newer version of the application).

By default, the application prompts you to save information about activation.

To save application data for future use:

1. Select check boxes next to the data types that you want to save:

 License information – a set of data that rules out the need to activate the new application by allowing you
to use it under the current license unless the license expires before you start the installation.

 Quarantine files – files scanned by the application and moved to Quarantine.

After Kaspersky Anti-Virus is removed from the computer, quarantined files become unavailable. You
should install Kaspersky Anti-Virus to handle those files.

 Application operating settings are the values of the application settings selected during configuration.

 iChecker data are files that contain information about objects that have already been scanned with
iChecker technology.

STEP 2. CONFIRMING APPLICATION REMOVAL

Since removing the application threatens the security of the computer and your personal data, you will be asked to
confirm your intention to remove the application. To do this, click the Remove button.

STEP 3. REMOVING THE APPLICATION. COMPLETING REMOVAL

At this step, the Wizard removes the application from your computer. Wait until removal is complete.

When removing the application, you must reboot your operating system. If you cancel immediate reboot, completion of
the removal procedure will be postponed until the operating system is rebooted or the computer is turned off and then
restarted.

22
APPLICATION LICENSING

IN THIS SECTION

About the End User License Agreement ......................................................................................................................... 23

About the license............................................................................................................................................................. 23

About the activation code ................................................................................................................................................ 24

About data provision........................................................................................................................................................ 24

ABOUT THE END USER LICENSE AGREEMENT

The End User License Agreement is a binding agreement between you and Kaspersky Lab ZAO, stipulating the terms on
which you may use the application.

Read through the terms of the License Agreement carefully before you start using the application.

It is deemed that you accept the terms of the License Agreement by confirming that you agree with the License
Agreement when installing the application. If you do not accept the terms of the License Agreement, you must abort the
application installation or renounce the use of the application.

ABOUT THE LICENSE

A license is a time-limited right to use the application, granted under the End User License Agreement. The license
stipulates a unique code for activation of your copy of Kaspersky Anti-Virus.

A current license entitles you to the following kinds of services:

 The right to use the application on one or several devices.

The number of devices on which you may use the application is specified in the End User License Agreement.

 Assistance from Kaspersky Lab Technical Support.

 Other services available from Kaspersky Lab or its partners during the term of the license (see the section
"Service for users" on page 13).

The scope of services and application usage term depend on the type of license under which the application is activated.

The following license types are provided:

 Trial – a free license intended for trying out the application.

Trial license usually has a short term. As soon as the license expires, all Kaspersky Anti-Virus features are
disabled. To continue using the application, you need to acquire a commercial license.

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USER GUIDE

 Commercial – a paid license offered upon purchase of the application.

When the commercial license expires, the application continues running though with a limited functionality (for
example, updating and using Kaspersky Security Network are not available). You still can benefit all of the
application components and perform scans for viruses and other malware, but using only the databases that
had been installed last before the license expired. To continue using Kaspersky Anti-Virus in fully functional
mode, you must renew your commercial license.

We recommend renewing the license before its expiration to ensure maximum protection of your computer
against all security threats.

ABOUT THE ACTIVATION CODE

Activation code is a code that you receive on acquiring the commercial license for Kaspersky Anti-Virus. This code is
required for activation of the application.

The activation code is a unique sequence of twenty digits and Latin letters in the format xxxxx-xxxxx-xxxxx-xxxxx.

Depending on how you purchased the application, you can obtain the activation code in one of the following ways:

 If you have purchased the boxed version of Kaspersky Anti-Virus, the activation code is specified in the
documentation or on the box containing the setup CD.

 If you have purchased Kaspersky Anti-Virus at an online store, the activation code is sent to the email address
that you have specified when ordering the product.

The license term countdown starts from the date when you activate the application. If you have acquired a license
intended for the use of Kaspersky Anti-Virus on several devices, the term of the license starts counting down from the
moment you have first applied the activation code.

If you have lost or accidentally deleted your activation code after the activation, you should send a request to the
Technical Support Service at Kaspersky Lab from My Kaspersky Account (see section "Obtaining technical support via
My Kaspersky Account" on page 58).

ABOUT DATA PROVISION

To increase the protection level, by accepting the provisions of the License Agreement, you agree to provide the
following information to Kaspersky Lab in automatic mode:

 information about the checksums of processed files (MD5);

 information required for assessing the reputations of URLs;

 statistics of the use of product notifications;

 statistical data for protection against spam;

 data on activation of Kaspersky Anti-Virus and the version being currently in use;

 information about the types of detected threats;

 information about digital certificates being currently in use and information required to verify them.

If the computer is equipped with TPM (Trusted Platform Module), you also agree to provide Kaspersky Lab the TPM
report on the operating system's booting and information required to verify it. If an error occurs while installing Kaspersky
Anti-Virus, you agree to provide Kaspersky Lab information about the error code, distribution package being currently in
use, and your computer, in automatic mode.

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APPL IC ATION L ICE NS ING

In case of participation in Kaspersky Anti-Virus (see section "Participating in the Kaspersky Security Network (KSN)" on
page 53), the following information is automatically sent from the computer to Kaspersky Lab:

 information about the hardware and software installed on the computer;

 information about the anti-virus protection status of the computer, as well as all potentially malicious objects and
actions, and decisions made in relation to those objects and actions;

 information about applications being downloaded and run;

 information about interface errors and the use of the interface of Kaspersky Anti-Virus;

 information about the version of the databases being currently in use;

 statistics of updates and connections to Kaspersky Lab servers.

Also, additional checking at Kaspersky Lab may require sending files (or parts of files) that are imposed to an increased
risk of being exploited by intruders to do harm to the user's computer or data.

Transferred information does not contain any private data and other types of confidential information. Information
retrieved is protected by Kaspersky Lab pursuant to the requirements stipulated by the existing legislation. For more
details on data provision refer to the website (http://support.kaspersky.com)

25
SOLVING TYPICAL TASKS

This section contains step-by-step instructions for performing typical user tasks that the application provides.

IN THIS SECTION

Activating the application................................................................................................................................................. 27

Acquiring and renewing a license .................................................................................................................................... 27

Managing application notifications................................................................................................................................... 28

Assessing the computer protection status and resolving security issues ........................................................................ 28

Updating databases and application modules ................................................................................................................. 30

Scanning critical areas of your computer for viruses ....................................................................................................... 30

Full scan of the computer for viruses............................................................................................................................... 30

Scanning a file, folder, disk, or another object for viruses ............................................................................................... 31

Scanning probably infected objects ................................................................................................................................. 32

Restoring an object deleted or disinfected by the application .......................................................................................... 32

Recovering the operating system after infection.............................................................................................................. 33

Scanning email and filtering attachments in email messages ......................................................................................... 35

Scanning the computer for vulnerabilities........................................................................................................................ 36

Checking application reputation ...................................................................................................................................... 36

Protecting privacy data against theft ............................................................................................................................... 37

Assessing the safety status of a website ......................................................................................................................... 44

Using Gaming Profile for full-screen mode ...................................................................................................................... 44

Creating and using a Rescue Disk .................................................................................................................................. 45

Password-protecting access to Kaspersky Anti-Virus ..................................................................................................... 47

Pausing and resuming computer protection .................................................................................................................... 48

Viewing the application operation report ......................................................................................................................... 49

Restoring the default application settings ........................................................................................................................ 50

Importing the application settings to Kaspersky Anti-Virus installed on another computer .............................................. 52

Using Kaspersky Gadget................................................................................................................................................. 52

Participating in the Kaspersky Security Network (KSN) .................................................................................................. 53

Switching from Kaspersky Anti-Virus to Kaspersky Internet Security .............................................................................. 55

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ACTIVATING THE APPLICATION

You need to activate the application to be able to use its functionality and associated services.

If you did not activate the application during installation, you can do so later. You will be reminded about the need to
activate the application by Kaspersky Anti-Virus messages appearing in the taskbar notification area. Kaspersky Anti-
Virus is activated using the Activation Wizard.

To run the Kaspersky Anti-Virus activation wizard, perform one of the following:

 Click the Activate link in the Kaspersky Anti-Virus notice window that appears in the taskbar notification area.

 Click the Enter activation code link in the bottom part of the main application window. In the Licensing window
that opens, click the Activate the application button.

When working with the Application Activation Wizard, you should specify values for a collection of settings.

Step 1. Enter activation code

Enter the activation code (see section "About the activation code" on page 24) in the corresponding field and
click the Next button.

Step 2. Requesting activation

If the activation request is sent successfully, the Wizard automatically proceeds to the next step.

Step 3. Entering registration data

Registered users are permitted to use the following features:

 Send requests to Technical Support Service and Anti-Virus Lab from My Kaspersky Account on the
website of Kaspersky Lab.

 Manage activation codes.

 Receive information about new products and special offers from Kaspersky Lab.

Specify your registration data and click the Next button.

Step 4. Activation
If the application activation has been successful, the Wizard automatically proceeds to the next window.

Step 5. Wizard completion

This Wizard window shows information about the activation results.

Click the Finish button to close the Wizard.

ACQUIRING AND RENEWING A LICENSE

If you have installed Kaspersky Anti-Virus without a license, you can acquire one after installation. On acquiring a
license, you will receive an activation code that you have to apply to activate the application (see section "How to activate
the application" on page 27).

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USER GUIDE

When your license expires, you can renew it. To do this, you can add a reserve activation code without waiting for the
current license to expire. When the current license expires, Kaspersky Anti-Virus will be automatically activated by
means of the reserve activation code.

To acquire a license:

1. Open the main application window.

2. Click the Insert your activation code here / Licensing link in the bottom part of the main window to open the
Licensing window.

3. In the window that opens, click the Buy activation code button.

The eStore web page opens, where you can acquire a license.

To add a reserve activation code:

1. Open the main application window.

2. Click the Insert your activation code here / Licensing link in the bottom part of the main window to open the
Licensing window.

3. In the window that opens, click the Enter activation code button.

The Application Activation Wizard opens.

4. Enter the activation code in the corresponding fields and click the Next button.

Kaspersky Anti-Virus then sends the data to the activation server for verification. If the verification is successful,
the Activation Wizard automatically proceeds to the next step.

5. When you have finished with the Wizard, click the Finish button.

MANAGING APPLICATION NOTIFICATIONS

Notifications that appear in the taskbar notification area inform you of events occurring in the application's operation
which require your attention. Depending on how critical the event is, you may receive the following types of notification:

 Critical notifications – inform you of events that have a critical importance for the computer's security, such as
detection of a malicious object or a dangerous activity in the system. Windows of critical notifications and pop-
up messages are red-colored.

 Important notifications – inform you of events that are potentially important for the computer's security, such as
detection of a probably infected object or a suspicious activity in the system. Windows of important notifications
and pop-up messages are yellow-colored.

 Information notifications – inform you of events that do not have critical importance for the computer's security.
Windows of information notifications and pop-up messages are green-colored.

If such a notification is displayed on the screen, you should select one of the options suggested in it. The optimal option
is the one recommended as the default by Kaspersky Lab experts.

ASSESSING THE COMPUTER PROTECTION STATUS AND

RESOLVING SECURITY ISSUES
Problems with computer protection are notified of by an indicator located in the left part of the main application window
(see figure below). The indicator is shaped as a monitor icon that changes color depending on the protection status of

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SOLV IN G T YP ICAL TA SKS

the computer: green means that the computer is protected, yellow indicates protection-related problems, red alerts of
serious threats to the computer's security. You are advised to fix the problems and security threats immediately.

Figure 1. Protection status indicator

Clicking the indicator in the main application window opens the Security Problems window (see the figure below)
containing detailed information about the status of computer protection and troubleshooting suggestions for the detected
problems and threats.

Figure 2. Security Problems window

Problems with the protection are grouped by categories. For each problem, actions are listed that you can use to solve
the problem.

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USER GUIDE

UPDATING DATABASES AND APPLICATION MODULES

By default, Kaspersky Anti-Virus automatically checks for updates on the Kaspersky Lab update servers. If the server
stores a set of recent updates, Kaspersky Anti-Virus downloads and installs them in background mode. You can run a
Kaspersky Anti-Virus update manually at any time from the main application window or the context menu of the
application icon in the taskbar notification area.

To download updates from Kaspersky Lab servers, you should be connected to Internet.

To run an update from the context menu of the application icon in the taskbar notification area,

in the context menu of the application icon, select the Update item.

To run an update from the main application window:

1. Open the main application window and select the Update section in the lower part of the window.

2. In the Update window that opens, click the Run update button.

SCANNING CRITICAL AREAS OF YOUR COMPUTER FOR

VIRUSES
Critical areas scan means scanning the following objects:

 objects loaded at the startup of the operating system;

 system memory;

 boot sectors of the disk.

To start a scan from the main application window:

1. Open the main application window and select the Scan section in the lower part of the window.

2. In the Scan window that opens, in the Critical Areas Scan section, click the button.

FULL SCAN OF THE COMPUTER FOR VIRUSES

During a full scan, Kaspersky Anti-Virus scans the following objects by default:

 system memory;

 objects loaded on operating system startup;

 system backup;

 hard drives and removable drives.

We recommend running a full scan immediately after installing Kaspersky Anti-Virus on the computer.

To start a full scan from the main application window:

1. Open the main application window and select the Scan section in the lower part of the window.

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SOLV IN G T YP ICAL TA SKS

2. In the Scan window that opens, in the Full Scan section, click the button.

SCANNING A FILE, FOLDER, DISK, OR ANOTHER OBJECT

FOR VIRUSES
You can use the following methods to scan an object for viruses:

 from the context menu of the object;

 from the main application window;

 Using the Kaspersky Anti-Virus Gadget (see section "Using Kaspersky Gadget" on page 52) (only for Microsoft
Windows Vista and Microsoft Windows 7 operating systems).

To start a virus scan from the object context menu:

1. Open Microsoft Windows Explorer and go to the folder which contains the object to be scanned.

2. Right-click to open the context menu of the object (see the figure below) and select Scan for viruses.

Figure 3. The context menu of an object in Microsoft Windows

To start scanning an object from the main application window:

1. Open the main application window and select the Scan section in the lower part of the window.

2. Specify the object to scan using one of the following methods:

 Click the specify link in the bottom right part of the window to open the Custom Scan window, and select
the check boxes next to folders and drives that you need to scan.

If the window displays no object to be scanned:

a. Click the Add button.

b. In the Select object to scan window that opens, select an object to be scanned.

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USER GUIDE

To scan an object for viruses using the gadget,

drag the object to scan onto the gadget.

SCANNING PROBABLY INFECTED OBJECTS

If you suspect an object is infected, scan it using Kaspersky Anti-Virus (see section "How to scan a file, folder, disk, or
another object for viruses" on page 31).

If the application completes the scan and reports that an object is safe although you suspect the contrary, you can send
such object to Anti-Virus Lab: Virus Lab specialists scan the object. If it turns out to be infected with a virus, they add the
description of the new virus into the databases that will be downloaded by the application with an update (see section
"Updating databases and application modules" on page 30).

To send a file to the Virus Lab:

1. Go to the Virus Lab (http://support.kaspersky.com/virlab/helpdesk.html) request page.

2. Follow the instructions on this page to send your request.

RESTORING AN OBJECT DELETED OR DISINFECTED BY

THE APPLICATION

Kaspersky Lab recommends that you avoid restoring deleted and disinfected objects since they may pose a threat to
your computer.

To restore a deleted or disinfected object, you can use its backup copy created by the application during a scan of the
object.

To restore a file that has been deleted or disinfected by the application:

1. Open the main application window.

2. In the lower part of the window, select the Quarantine section.

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SOLV IN G T YP ICAL TA SKS

3. In the Quarantine window that opens, select the required file from the list and click the Restore button (see
figure below).

Figure 5. Quarantine window

RECOVERING THE OPERATING SYSTEM AFTER INFECTION

If you suspect the operating system of your computer to be corrupted or modified due to malware activity or a system
failure, use the post-infection Microsoft Windows troubleshooting wizard that clears the system of any traces of malicious
objects. Kaspersky Lab recommends that you run the Wizard after the computer has been disinfected to make sure that
all threats and damage caused by infections have been fixed.

The Wizard checks whether there are any changes to the system, such as the following: access to the network being
blocked, known file format extensions have been changed, the toolbar is locked, etc. There are different reasons for
these different kinds of damage. These reasons may include the activity of malicious programs, incorrect system
configuration, system failures, or even incorrect operation of system optimization applications.

After the review is complete, the Wizard analyzes the information to evaluate whether there is system damage which
requires immediate attention. Based on the review, a list of actions necessary to eliminate the problems is generated.
The Wizard groups these actions by category based on the severity of the problems detected.

To run the post-infection Microsoft Windows troubleshooting wizard:

1. Open the main application window.

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USER GUIDE

2. In the lower part of the window, select the Tools section.

3. In the window that opens, in the Microsoft Windows Troubleshooting section, click the Start button.

The post-infection Microsoft Windows troubleshooting wizard window opens.

Let us review the steps of the Wizard in more detail.

Step 1. Starting system restoration

Make sure that the Wizard option to Search for problems caused by malware activity is selected and click
the Next button.

Step 2. Problems search

The Wizard will search for problems and damage which should be fixed. Once the search is complete, the
Wizard will proceed automatically to the next step.

Step 3. Selecting troubleshooting actions

All damage found during the previous step is grouped on the basis of the type of danger it poses. For each
damage group, Kaspersky Lab recommends a sequence of actions to repair the damage. There are three
groups of actions:

 Strongly recommended actions eliminate problems posing a serious security threat. You are advised to
perform all actions in this group.

 Recommended actions eliminate problems presenting a potential threat. You are also advised to perform all
actions in this group.

 Additional actions repair system damage which does not pose a current threat, but may pose a danger to
the computer's security in the future.

To view the actions within a group, click the + icon to the left of the group name.

To make the Wizard perform a certain action, select the check box to the left of the corresponding action
description. By default, the Wizard performs all recommended and strongly recommended actions. If you do not
wish to perform a certain action, clear the check box next to it.

It is strongly recommended that you not clear the check boxes selected by default, as doing so will leave your
computer vulnerable to threats.

Having defined the set of actions which the Wizard will perform, click the Next button.

Step 4. Fixing problems

The Wizard will perform the actions selected during the previous step. It may take a while to fix problems. Once
the troubleshooting is complete, the Wizard will automatically proceed to the next step.

Step 5. Wizard completion

Click the Finish button to close the Wizard.

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SCANNING EMAIL AND FILTERING ATTACHMENTS IN

EMAIL MESSAGES
Kaspersky Anti-Virus allows scanning email messages for dangerous objects using Mail Anti-Virus. Mail Anti-Virus starts
when the operating system launches and remains in the RAM permanently, scanning all email messages that are sent or
received over POP3, SMTP, IMAP, MAPI, and NNTP, as well as via encrypted connections (SSL) over POP3, SMTP
and IMAP.

By default, Mail Anti-Virus scans both incoming and outgoing messages. If necessary, you can enable scanning of
incoming messages only.

To scan only incoming email messages:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the left part of the window, in the Protection Center section, select the Mail Anti-Virus component.

4. Click the Settings button in the right part of the window.

The Mail Anti-Virus window opens.

5. In the window that opens, use the General tab in the Protection scope section to select the Incoming
messages only option.

If no threats have been detected in an email message, or if all infected objects have been successfully disinfected, the
message becomes available for further operations. If the component fails to disinfect an infected object, Mail Anti-Virus
renames or deletes the object from the message and expands the message subject with a notification stating that the
message has been processed by Kaspersky Anti-Virus. Before deleting an object, Kaspersky Kaspersky Anti-Virus
creates a backup copy of it and places this copy to Quarantine (see section "Restoring an object deleted or disinfected
by the application" on page 32).

Malicious programs may spread in the form of attachments in email messages. You can enable filtering of attachments in
email messages. Filtering allows automatically renaming or deleting attached files of types that you have specified .

To enable attachment filtering in email messages:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the left part of the window, in the Protection Center section, select the Mail Anti-Virus component.

4. Click the Settings button in the right part of the window.

The Mail Anti-Virus window opens.

5. In the window that opens, on the Attachment filter tab select an attachment filtering mode (Rename selected
attachment types or Delete selected attachment types).

6. From the list of file types (extensions) select attachment types that should be filtered.

If you want to add a mask of a new file type:

a. Click the Add link in the bottom part of the window to open the Input file name mask window.

b. In the window that opens, enter a file type mask.

7. Click the Apply button in the Settings window.

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SCANNING THE COMPUTER FOR VULNERABILITIES

Vulnerabilities are unprotected portions of software code which intruders may deliberately use for their purposes, for
example, to copy data used in unprotected applications. Scanning your computer for vulnerabilities helps you to reveal
any such weak points in your computer. You are advised to remove the detected vulnerabilities.

To start a vulnerability scan from the main application window:

1. Open the main application window and select the Scan section in the lower part of the window.

2. In the Scan window that opens, in the Vulnerability Scan section, click the button.

CHECKING APPLICATION REPUTATION

Kaspersky Anti-Virus allows you to learn the reputation of applications from users all over the world. Reputation of an
application comprises the following criteria:

 name of the vendor;

 information about the digital signature (available if a digital signature exists);

 information about the group, in which the application has been included by a majority of users of Kaspersky
Security Network;

 number of users of Kaspersky Security Network that use the application (available if the application has been
included in the Trusted group in Kaspersky Security Network database);

 time, at which the application has become known in Kaspersky Security Network;

 countries in which the application is the most widespread.

Application reputation check is available if you have agreed to participate in Kaspersky Security Network.

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To know the reputation of an application,

open the context menu of the application's executable file and select Check reputation in KSN (see figure below).

Figure 6. The context menu of an object in Microsoft Windows

A window with information about the reputation of the application in KSN opens.

Participating in the Kaspersky Security Network (KSN) .................................................................................................. 53

PROTECTING PRIVACY DATA AGAINST THEFT

Kaspersky Anti-Virus helps you protect your personal data against theft:

 passwords, usernames, and other registration data;

 account numbers and bank card numbers.

Kaspersky Anti-Virus includes components and tools that allow you to protect your personal data against theft attempts
committed by hackers using such methods as phishing and interception of data entered at the keyboard.

Protection against phishing is ensured by Anti-Phishing, implemented in the Web Anti-Virus and IM Anti-Virus
components.

Protection against interception of data entered at the keyboard is provided by the Virtual Keyboard and protection of data
entered using the computer keyboard.

The Privacy Cleaner Wizard is designed for clearing the computer of all information about the user's activities.

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IN THIS SECTION

Protection against phishing ............................................................................................................................................. 38

Virtual Keyboard .............................................................................................................................................................. 38

Protection of data input from the computer keyboard ...................................................................................................... 41

Privacy Cleaner ............................................................................................................................................................... 42

PROTECTION AGAINST PHISHING

Protection against phishing is ensured by Anti-Phishing, implemented in the Web Anti-Virus and IM Anti-Virus
components. Enable these components to ensure comprehensive protection against phishing.

You can configure additional anti-phishing protection settings in the Web Anti-Virus and IM Anti-Virus components.

To configure anti-phishing protection when Web Anti-Virus is running:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, go to the Protection Center section, select the Web Anti-Virus subsection
and click the Settings button.

The Web Anti-Virus window opens.

4. In the window that opens, on the General tab, in the Kaspersky URL Advisor section, select the Check web
pages for phishing check box.

5. If you want Anti-Phishing to use heuristic analysis click the Additional button when scanning web pages.

The Anti-Phishing settings window opens.

6. In the window that opens, select the Use Heuristic Analysis to check web pages for phishing and set the
scan detail level.

7. Click the Apply button in the Settings window.

To configure anti-phishing protection for use during IM Anti-Virus operation:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, select the IM Anti-Virus subsection in the Protection Center section.

4. In the right part of the window, in the Scan methods section, select the Check if URLs are listed in the
database of phishing URLs check box.

5. Click the Apply button in the Settings window.

VIRTUAL KEYBOARD
When working on the Internet, you frequently need to enter your personal data or your username and password. This
happens, for example, during account registration on web sites, online shopping or Internet banking.

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There is a risk that this personal information can be intercepted using hardware keyboard interceptors or keyloggers,
which are programs that register keystrokes.

The Virtual Keyboard tool prevents the interception of data entered via the keyboard.

The Virtual Keyboard only prevents the interception of personal data when working with Microsoft Internet Explorer,
Mozilla™ Firefox™ and Google Chrome™ browsers. When used with other browsers, Virtual Keyboard does not protect
personal data being entered against interception.

The Virtual Keyboard cannot protect your personal data if the website requiring the entry of such data has been hacked,
because in this case the information is obtained directly by the intruders.

Many programs classified as spyware can take screenshots, which then are automatically transmitted to an intruder for
further analysis and for stealing the user's personal data. The Virtual Keyboard prevents the personal data being
entered, from being intercepted through the use of screenshots.

The Virtual Keyboard does not prevent making screenshots using Print Screen key and other combinations of keys
provided by the operating system settings, as well as making screenshots using DirectX.

The Virtual Keyboard has the following features:

 You can click the Virtual Keyboard buttons using the mouse.

 Unlike with real keyboards, there is no way to click several keys simultaneously on a Virtual Keyboard. This is
why using key combinations (such as ALT+F4) requires pressing the first key (for example, ALT), then the
second key (for example, F4), and then the first key again. The second click of the key acts in the same way as
the key release on a real keyboard.

 The Virtual Keyboard language can be switched using the same shortcut that is configured in the operating
system settings for the physical keyboard. You have to right-click the other key (for example, if the LEFT
ALT+SHIFT shortcut is configured in the operating system settings for switching the keyboard language, you
have to left-click the LEFT ALT key and right-click the SHIFT key).

To ensure protection of data entered at the Virtual Keyboard, you should restart your computer after Kaspersky Anti-
Virus is installed.

You can open the Virtual Keyboard in the following ways:

 from the context menu of the application icon in the taskbar notification area;

 from the main application window;

 from the Microsoft Internet Explorer, Mozilla Firefox or Google Chrome browser windows;

 using the quick launch icon of the Virtual Keyboard in entry fields on websites;

You can configure the display of the quick launch icon in entry fields on websites.

 using a combination of keys at the computer keyboard;

 using the Kaspersky Anti-Virus Gadget (only for Microsoft Windows Vista and Microsoft Windows 7 operating
systems).

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To open Virtual Keyboard from the context menu of the application icon in the taskbar notification area,

select Virtual Keyboard from the context menu of the application icon (see figure below).

Figure 7. Application icon context menu

To open the Virtual Keyboard from the main application window,

in the lower part of the main application window select the Virtual Keyboard section.

To open the Virtual Keyboard from the browser window,

click the Virtual Keyboard button in the toolbar of Microsoft Internet Explorer, Mozilla Firefox, or Google
Chrome.

To open the Virtual Keyboard using the computer keyboard,

press the CTRL+ALT+SHIFT+P shortcut.

To open the Virtual Keyboard using the gadget,

click the gadget button to which this action has been assigned (see section "Using Kaspersky Gadget" on page 52).

To configure the display of the quick launch icon of the Virtual Keyboard in entry fields on websites:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, in the Protection Center section select the Secure Data Input subsection.

4. In the right part of the window, in the Virtual Keyboard section select the Show quick launch icon in data
entry fields check box and click the Settings button.

The Virtual Keyboard window opens.

5. In the window that opens, set display rules for the quick launch icon:

 On the Categories tab select the check boxes for categories of websites on which the quick launch icon
should be displayed in entry fields.

 If you want the quick launch icon to be displayed in entry fields on websites that are opened in Safe Run for
Websites when using Safe Money, on the Categories tab select the Show Virtual Keyboard quick
launch icon in Safe Money fields check box.

 If you want to enable the display of the quick launch icon in entry fields on a specified website:

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a. On the Exclusions tab, in the Show quick launch icon on websites list click the Add button.

The Show quick launch icon window opens.

b. In the window that opens, enter the URL of a website in the URL field and select one of the options of
the display of the quick launch icon on that website (Show icon only on the specified web page or
Show icon on the whole website).

6. Click the Apply button in the Settings window.

PROTECTION OF DATA INPUT FROM THE COMPUTER KEYBOARD

When working on the Internet, you frequently need to enter your personal data or your username and password. This
happens, for example, during account registration on web sites, online shopping or Internet banking.

There is a risk that this personal information can be intercepted using hardware keyboard interceptors or keyloggers,
which are programs that register keystrokes.

Protection of data input from the computer keyboard allows avoiding interception of data entered at the keyboard.

Protection of data input from the computer keyboard is only available for Microsoft Internet Explorer, Mozilla Firefox, and
Google Chrome browsers. When using other web browsers, data entered at the computer keyboard are not protected
against interception.

Protection of data input from the computer keyboard cannot protect your personal data if a website that requires entering
such data has been hacked, because in this case information will be directed directly to intruders.

You can configure protection of data input from the computer keyboard on various websites. After protection of data input
from the computer keyboard is configured, you do not have to take any additional actions when entering data.

To protect data entered at the computer keyboard, you should restart your computer after Kaspersky Anti-Virus is
installed.

To configure protection of data input from the computer keyboard:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, in the Protection Center section select the Secure Data Input subsection.

4. In the right part of the window, in the Secure keyboard input section select the Enable secure keyboard
input check box and click the Settings button.

The Secure Keyboard Input window opens.

5. In the window that opens, specify the protection scope for data input at the computer keyboard:

 On the Categories tab select the check boxes for categories of websites on which data entered at the
keyboard should be protected.

 If you want data input from the keyboard to be protected on websites that are opened in Safe Run for
Websites in Safe Money mode, on the Categories tab select the Enable secure keyboard input for Safe
Money check box.

 If you want data input at the keyboard to be protected in password fields on all websites, on the Categories
tab select the Protect password fields on all websites check box.

 If you want to enable protection of data input from the keyboard on a specified website:

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a. On the Exclusions tab, in the Enable secure keyboard input on websites list click the Add button.

The Protected website window opens.

b. In the window that opens, enter the URL of a website in the URL field and select one of the protection
options for data input on this website (Enable protection only on the specified web page or Enable
protection on the whole website).

6. Click the Apply button in the Settings window.

PRIVACY CLEANER
User actions on a computer are logged in the operating system. The following information is saved:

 details of search queries entered by users and websites visited

 information about applications launched, files opened and saved;

 Microsoft Windows event log entries;

 other user activity information.

Information about user actions containing confidential information may become available to intruders and unauthorized
persons.

Kaspersky Anti-Virus includes the Privacy Cleaner Wizard, which cleans up traces of user activity in the system.

To start the Privacy Cleaner Wizard:

1. Open the main application window.

2. In the lower part of the window, select the Tools section.

3. In the window that opens, in the Privacy Cleaner section, click the Start button.

Let us review the steps of the Wizard in more detail.

Step 1. Starting the Wizard

Make sure that Search for user activity traces is selected and click the Next button to launch the Wizard.

Step 2. Activity signs search

This Wizard searches for traces of malware activities in your computer. The search may take a while. Once the
search is complete, the Wizard will proceed automatically to the next step.

Step 3. Selecting Privacy Cleaner actions

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When the search is complete, the Wizard displays the detected activity traces and recommends actions to clean
them up (see figure below).

Figure 8. Activity traces detected and recommendations on eliminating them

To view the actions within a group, click the + icon to the left of the group name.

Clearing the check boxes selected by default is not recommended. This may jeopardize the safety of your
computer.

Having defined the set of actions which the Wizard will perform, click the Next button.

Step 4. Privacy Cleaner

The Wizard will perform the actions selected during the previous step. The elimination of activity traces may
take some time. To clean up certain activity traces, a reboot may be required; if so, the Wizard will notify you.

Once the clean-up is complete, the Wizard will proceed automatically to the next step.

Step 5. Wizard completion

If you wish to clean up the traces of user activity automatically whenever Kaspersky Anti-Virus completes its
work, use the last screen of the Wizard to select the check box Clean activity traces every time on

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Kaspersky Anti-Virus exit. If you plan to remove activity traces manually using the Wizard, do not check this
box.

Click the Finish button to close the Wizard.

ASSESSING THE SAFETY STATUS OF A WEBSITE

Kaspersky Anti-Virus allows checking a website for security before going to the website by a link. To do this, a module
named Kaspersky URL Advisor is used.

Kaspersky URL Advisor is integrated into Microsoft Internet Explorer, Google Chrome, and Mozilla Firefox browsers,
checking links on web pages opened in the browser. Kaspersky Anti-Virus displays one of the following icons next to
each link:

 – if the web page opened by clicking the link is safe according to Kaspersky Lab

 – if there is no information about the safety status of the web page opened by clicking the link

 – if the web page opened by clicking the link is dangerous according to Kaspersky Lab.

When rolling the mouse pointer over an icon, a pop-up window with more details on the link is displayed.

By default, Kaspersky Anti-Virus checks links in search results only. You can enable link checking on every website.

To enable link checking on every website:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, go to the Protection Center section, select the Web Anti-Virus subsection
and click the Settings button.

The Web Anti-Virus window opens.

4. In the window that opens, on the Web Filter tab, in the Kaspersky URL Advisor section click the Settings
button.

The Kaspersky URL Advisor settings window opens.

5. In the window that opens, in the Scan mode section select All URLs.

6. Click the Apply button in the Settings window.

USING GAMING PROFILE FOR FULL-SCREEN MODE

When Kaspersky Anti-Virus is running concurrently with some applications (particularly video games), the following
inconveniences may occur in full-screen mode:

 performance of the application or that of a game decreases due to lack of system resources;

 notification windows of Kaspersky Anti-Virus distract the user from the gaming process.

To avoid changing the settings of Kaspersky Anti-Virus manually every time you switch to full-screen mode, you can use
Gaming Profile. When the Gaming Profile is enabled, switching to full-screen mode automatically changes the settings of
all the components of Kaspersky Anti-Virus, ensuring optimal system functioning in that mode. Upon exit from the full-
screen mode, product settings return to the initial values used before entering the full-screen mode.

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To enable the Gaming Profile:

1. Open the application settings window.

2. In the left part of the window, in the Advanced Settings section, select the Gaming Profile subsection.

3. Select the Use Gaming Profile check box and specify the necessary Gaming Profile settings in the Profile
options section below.

CREATING AND USING A RESCUE DISK

The Rescue Disk is an application named Kaspersky Rescue Disk and recorded on a removable medium (CD or USB
flash drive).

You can use Kaspersky Rescue Disk for scanning and disinfecting infected computers that cannot be disinfected using
other methods (e.g., with anti-virus applications).

IN THIS SECTION

Creating a Rescue Disk................................................................................................................................................... 45

Starting the computer from the Rescue Disk ................................................................................................................... 47

CREATING A RESCUE DISK

Creating a Rescue Disk consists in creating a disk image (ISO file) with the up-to-date version of Kaspersky Rescue
Disk, and writing it on a removable medium.

You can download the original disk image from the Kaspersky Lab server or copy it from a local source.

The Rescue Disk is created using the Kaspersky Rescue Disk Creation Wizard. The rescuecd.iso file created by the
Wizard is saved on your computer's hard drive:

 in Microsoft Windows XP – in the following folder: Documents and Settings\All Users\Application

Data\Kaspersky Lab\AVP13\Data\Rdisk\;

 in Microsoft Windows Vista and Microsoft Windows 7 operating systems – in the following folder:
ProgramData\Kaspersky Lab\AVP13\Data\Rdisk\.

To run the Kaspersky Rescue Disk Creation Wizard:

1. Open the main application window.

2. In the lower part of the window, select the Tools section.

3. In the window that opens, in the Kaspersky Rescue Disk section, click the Create button.

Let us review the steps of the Wizard in more detail.

Step 1. Starting the Wizard. Searching for an existing disk image

The first window of the Wizard contains information about Kaspersky Rescue Disk.

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If the Wizard detects an existing Rescue Disk ISO file in the dedicated folder (see above), the Use existing ISO
image box will be displayed in the first window of the Wizard. Select the check box to use the detected file as
the original ISO image and go directly to the Updating disk image step (see below). Clear this check box if you
do not want to use the disk image that was detected. The Wizard will proceed to the Select disk image source
window.

Step 2. Selecting a disk image source

If you have selected the Use existing Kaspersky Rescue Disk image check box in the first Wizard window,
then this step will be skipped.

At this step, you should select a disk image source from the options suggested:

 If you already have a recorded copy of the Rescue Disk or an ISO image saved on your computer or on a
local network resource, select Copy ISO image from local or network drive.

 If you have no ISO image file created for the Rescue Disk, and you want to download one from the
Kaspersky Lab server (file size is about 175 MB), select Download ISO image from Kaspersky Lab
server.

Step 3. Copying (downloading) the disk image

If you have selected the Use existing Kaspersky Rescue Disk image check box in the first Wizard window,
then this step will be skipped.

If you have selected Copy ISO image from local or network drive at the previous step, click the Browse
button. After you have specified the path to the file, click the Next button. The progress of copying the disk
image is displayed in the Wizard window.

If you have selected Download ISO image from Kaspersky Lab server at the previous step, the progress of
downloading the disk image is displayed immediately.

When copying or downloading of the ISO image is complete, the Wizard automatically proceeds to the next
step.

Step 4. Updating the ISO image file

The updating procedure for the ISO image file comprises the following operations:

 updating application databases

 updating configuration files.

Configuration files determine whether the computer can be booted from a removable medium (such as a
CD / DVD or a USB flash drive with Kaspersky Rescue Disk) created by the Wizard.

When updating application databases, those distributed at the last update of Kaspersky Anti-Virus are used. If
databases are out of date, it is recommended that you run the update task and launch the Kaspersky Rescue
Disk Creation Wizard again.

To begin updating the ISO file, click the Next button. The update's progress will be displayed in the Wizard
window.

Step 5. Recording the disk image on a medium

At this step, the Wizard informs you of a successful creation of a disk image and offers you to record it on a
medium.

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Specify a data medium for recording Kaspersky Rescue Disk:

 To record the disk image on a CD / DVD, select Record to CD / DVD and specify a medium, on which you
want to record the disk image.

 To record the disk image on a USB flash drive, select Record to USB flash drive and specify a device, on
which you want to record the disk image.

Kaspersky Lab recommends that you do not record the ISO image on devices which are not designed
specifically for data storage, such as smartphones, cellphones, PDAs, and MP3 players. After being used
to store the disk image, such devices may malfunction.

 To record the disk image on the hard drive of your computer or on the hard drive of another one that you
can access via a network, select Save the disk image to file on local or network drive and specify a
folder, in which you want to record the disk image, and the name of the ISO file.

Step 6. Wizard completion

To close the Wizard once it has completed its task, click the Finish button. You can use the newly created
Rescue Disk to boot the computer (see page 47) if you cannot boot it and run Kaspersky Anti-Virus in normal
mode due to an impact caused by viruses or malware.

STARTING THE COMPUTER FROM THE RESCUE DISK

If the operating system cannot be booted as a result of a virus attack, use the Rescue Disk.

To boot the operating system, you should use a CD / DVD or a USB flash drive with Kaspersky Rescue Disk copied on it
(see section "Creating a Rescue Disk" on page 45).

Booting a computer from a removable media is not always possible. In particular, this mode is not supported by some
obsolete computer models. Before shutting down your computer for subsequent booting from a removable media, make
sure that this operation can be performed.

To boot your computer from the Rescue Disk:

1. In the BIOS settings, enable booting from a CD / DVD or a USB device (for detailed information, please refer to
the documentation for your computer's motherboard).

2. Insert a CD / DVD into the CD / DVD drive of an infected computer or connect a USB flash device with
Kaspersky Rescue Disk copied on it.

3. Restart your computer.

For detailed information about the use of the Rescue Disk, please refer to the Kaspersky Rescue Disk User Guide.

PASSWORD-PROTECTING ACCESS TO KASPERSKY ANTI-

VIRUS
A single computer may be shared by several users with various levels of experience and computer literacy. Unrestricted
access of different users to Kaspersky Anti-Virus and its settings may compromise the level of computer security.

To restrict access to the application, you can set the administrator password and specify which actions should require
entering this password:

 configuring the application settings;

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 managing Parental Control;

 closing the application;

 removing the application.

To password-protect access to Kaspersky Anti-Virus:

1. Open the main application window.

2. In the top right corner of the window, click the Settings link.

3. In the Settings window that opens, select the General Settings subsection in the Protection Center section.

4. Select the Enable password protection check box and click the Settings button.

The Password protection window opens.

5. In the window that opens, fill in the New password and Confirm password fields.

6. To change a previously created password, type it in the Old password field.

7. Under the Apply password to group of settings, specify the operations with the applications the access to
which has to be password protected.

8. Click the Apply button in the Settings window.

A forgotten password cannot be recovered. If you have forgotten your password, contact Technical Support to
restore access to Kaspersky Anti-Virus settings.

PAUSING AND RESUMING COMPUTER PROTECTION

Pausing protection means temporarily disabling all protection components for some time.

To pause the protection of your computer:

1. In the context menu of the application icon in the taskbar notification area, select the Pause protection item.

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The Pause protection window opens (see figure below).

Figure 9. Pause protection window

2. In the Pause protection window, select the time interval after which protection should be resumed:

 Pause for the specified time – protection will be enabled on expiration of the time interval selected from
the drop-down list below.

 Pause until reboot – protection will be enabled after the application is restarted or the operating system is
rebooted (provided that automatic application launch is enabled).

 Pause – protection will be resumed when you decide to resume it.

To resume computer protection,

select the Resume protection item in the context menu of the application icon in the taskbar notification area.

VIEWING THE APPLICATION OPERATION REPORT

Kaspersky Anti-Virus maintains operation reports for each of the protection components. Using a report, you can obtain
statistical information about the application's operation (for example, learn how many malicious objects have been
detected and neutralized for a specified time period, how many times the application has been updated for the same
period, how many spam messages have been detected and much more).

When working on a computer running under Microsoft Windows Vista or Microsoft Windows 7, you can open reports
using the Kaspersky Gadget. To do this, the Kaspersky Gadget should be configured so that the option of opening the
reports window is assigned to one of its buttons (see section "Using Kaspersky Gadget" on page 52).

To view the application operation report:

1. Open the Reports window using any of the following methods:

 click the Reports link in the top part of the main application window;

 click the button with the Reports icon in the Kaspersky Gadget interface (only for Microsoft Windows
Vista and Microsoft Windows 7 operating systems).

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Application operation reports are shown as diagrams in the Reports window.

2. If you want to view a detailed application activity report (for example, a report on the activity of each
component), click the Detailed report button in the lower part of the Report window.

The Detailed report window opens, where data are represented in a table. For convenient viewing of reports,
you can select various entry sorting options.

RESTORING THE DEFAULT APPLICATION SETTINGS

You can restore the default application settings recommended by Kaspersky Lab for Kaspersky Anti-Virus, at any time.
The settings can be restored using the Application Configuration Wizard.

When the Wizard completes its operation, the Recommended security level is set for all protection components. When
restoring the recommended security level, you can save the previously specified values for some of the settings of
application components.

To run the post-infection Microsoft Windows Troubleshooting wizard:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, run Application Configuration Wizard in one of the following ways:

 click the Restore link in the bottom left corner of the window;

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 in the upper part of the window, select the Additional section, Manage Settings subsection and click the
Restore button in the Restore default settings section (see figure below).

Figure 10. Settings window, Manage Settings subsection

Let us review the steps of the Wizard in more detail.

Step 1. Starting the Wizard

Click the Next button to proceed with the Wizard.

Step 2. Restore settings

This Wizard window shows which Kaspersky Anti-Virus protection components have settings that differ from the
default value because they were changed by the user. If special settings have been created for any of the
components, they will also be shown in the window (see figure below).

Select the check boxes for the settings that you want to save and click the Next button.

Step 3. Finishing restoration

To close the Wizard once it has completed its task, click the Finish button.

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IMPORTING THE APPLICATION SETTINGS TO KASPERSKY

ANTI-VIRUS INSTALLED ON ANOTHER COMPUTER
Once you have configured the product, you can apply its settings to Kaspersky Anti-Virus installed on another computer.
Consequently, the application will be configured identically on both computers. This is a helpful feature when, for
example, Kaspersky Anti-Virus is installed on your home computer and in your office.

The settings of Kaspersky Anti-Virus can be transferred to another computer in three steps:

1. Exporting the application settings to a configuration file.

2. Transferring a configuration file to another computer (for example, by email or on a removable medium).

3. Applying the settings from a configuration file to the application installed on another computer.

To save the settings of Kaspersky Anti-Virus to a configuration file:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the upper part of the Settings window, in the Additional section select the Manage Settings subsection.

4. Click the Export button in the Manage Settings subsection.

5. In the window that opens, enter the name of the configuration file and specify the location to which it should be
saved.

6. Click OK.

To apply the settings from the configuration file to the application installed on another computer:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the upper part of the Settings window, in the Additional section select the Manage Settings subsection.

4. Click the Import button in the Manage Settings subsection.

5. In the window that opens, select the file from which you wish to import the Kaspersky Anti-Virus settings.

6. Click OK.

USING KASPERSKY GADGET

When using Kaspersky Anti-Virus on a computer running under Microsoft Windows Vista or Microsoft Windows 7, you
can also use Kaspersky Gadget (hereinafter also referred to as the gadget). After you install Kaspersky Anti-Virus to a
computer running under Microsoft Windows 7, the gadget appears on your desktop automatically. After you install the
application on a computer running under Microsoft Windows Vista, you should add the gadget to the Microsoft Windows
Sidebar manually (see the operating system documentation).

The Gadget color indicator displays your computer's protection status in the same manner as the indicator in the main
application window (see section "Assessing the computer protection status and resolving security issues" on page 28).
Green indicates that your computer is duly protected, while yellow indicates that there are protection problems, and red
indicates that your computer's security is at serious risk. Gray indicates that the application is stopped.

52
SOLV IN G T YP ICAL TA SKS

You can use the gadget to perform the following actions:

 resume the application if it has been paused earlier;

 open the main application window;

 scan specified objects for viruses;

 open the news window.

Also, you can configure the buttons of the gadget so that they could initiate additional actions:

 run an update;

 edit the application settings;

 view application reports;

 pause the protection;

 open the Virtual Keyboard;

 open the Task Manager window.

To start the application using the gadget,

click the Enable icon located in the center of the gadget.

To open the main application window using the gadget,

click the monitor icon in the center area of the gadget.

To scan an object for viruses using the gadget,

drag the object to scan onto the gadget.

The progress of the task will be displayed in the Task Manager window.

To open the news window using the gadget,

click the icon which is displayed in the center of the gadget when news is released.

To configure the gadget:

1. Open the gadget settings window by clicking the icon that appears in the upper right corner of the gadget
block if you position the cursor over it.

2. In the drop-down lists corresponding to gadget buttons, select actions that should be performed when you click
those buttons.

3. Click OK.

PARTICIPATING IN THE KASPERSKY SECURITY NETWORK

(KSN)
To increase the efficiency of your computer's protection, Kaspersky Anti-Virus uses data received from users from all
over the world. Kaspersky Security Network is designed for gathering this data.

53
USER GUIDE

Kaspersky Security Network (KSN) is an infrastructure of online services that provides access to the onli ne Kaspersky
Lab Knowledge Base, which contains information about the reputation of files, web resources, and software. Using data
from the Kaspersky Security Network ensures a faster response time for Kaspersky Anti-Virus when encountering new
types of threats, improves performance of some protection components, and reduces the risk of false positives.

Thanks to users who participate in Kaspersky Security Network, Kaspersky Lab is able to promptly gather information
about types and sources of new threats, develop solutions for neutralizing them, and minimize the number of false
positives. Participation in Kaspersky Security Network lets you access reputation statistics for applications and websites.

IN THIS SECTION

Enabling and disabling participation in Kaspersky Security Network............................................................................... 54

Checking the connection to Kaspersky Security Network ............................................................................................... 54

ENABLING AND DISABLING PARTICIPATION IN KASPERSKY

SECURITY NETWORK
Participation in Kaspersky Security Network is voluntary. You can enable or disable the use of Kaspersky Security
Network when installing Kaspersky Anti-Virus and / or at any moment after the application is installed.

To enable or disable participation in Kaspersky Security Network:

1. Open the main application window.

2. In the top part of the window, click the Settings link.

3. In the Settings window that opens, in the Advanced Settings section select the Feedback subsection.

4. In the right part of the window, do one of the following:

 If you want to participate in KSN, select the I agree to participate in Kaspersky Security Network check
box.

 If you do not want to participate in KSN, clear the I agree to participate in Kaspersky Security Network
check box.

CHECKING THE CONNECTION TO KASPERSKY SECURITY NETWORK

Connection to Kaspersky Security Network may be lost for the following reasons:

 You do not participate in Kaspersky Security Network.

 Your computer is not connected to the Internet.

 Current key status does not allow to connect to the Kaspersky Security Network.

Current key status is displayed in the Licensing window (see section "Acquiring and renewing a license" on
page 27).

To test the connection to Kaspersky Security Network:

1. Open the main application window.

2. In the top part of the window, click the Cloud protection button.

54
SOLV IN G T YP ICAL TA SKS

In the left part of the window that opens, the status of connection to Kaspersky Security Network is displayed.

SWITCHING FROM KASPERSKY ANTI-VIRUS TO

KASPERSKY INTERNET SECURITY
Kaspersky Anti-Virus allows you to switch to Kaspersky Internet Security without any additional downloads and
installation of software.

Kaspersky Internet Security is an application designed to ensure comprehensive protection of your computer. It provides
a whole range of advanced features implemented with the following modules and functions:

 Application Control;

 Parental Control;

 Firewall;

 Network Attack Blocker;

 Safe Money;

 Geo Filter;

 Blocking access to dangerous websites;

 Network Monitor;

 Anti-Spam;

 Anti-Banner.

You can temporarily switch to the trial version of Kaspersky Internet Security in order to appreciate its features, or
immediately begin using the commercial version of the application.

If you use the application with a subscription or handle the application in some specific regions, your copy of Kaspersky
Internet Security does not allow the temporary switching to the trial version.

IN THIS SECTION

Temporary switching to the trial version .......................................................................................................................... 55

Switching to the commercial version ............................................................................................................................... 57

TEMPORARY SWITCHING TO THE TRIAL VERSION

You can temporarily switch to the trial version of Kaspersky Internet Security in order to appreciate its functionality. Afte r
that, you can optionally acquire a license for further use of the application.

To temporarily switch to Kaspersky Internet Security:

1. Open the main application window.

2. In the bottom part of the window, select the Upgrade section.

55
USER GUIDE

3. In the window that opens, click the Trial version button.

The Migration Wizard launches.

Let us review the steps of the Wizard in more detail.

Step 1. Requesting activation of the trial version of Kaspersky Internet Security

If the activation request for Kaspersky Internet Security is sent successfully, the Wizard automatically proceeds
to the next step.

Step 2. Starting the upgrade

At this step, the Wizard displays a message on the screen, which informs you that all migration prerequisites are
met. To proceed with the Wizard, click the Next button.

Step 3. Removing incompatible applications

At this step, the Wizard checks if any applications incompatible with Kaspersky Internet Security are installed on
your computer. If no such applications are found, the Wizard automatically proceeds to the next step. If such
applications are found, the Wizard lists them in the window and offers you to uninstall them.

After incompatible applications are uninstalled, you may need to restart the operating system. After the
operating system is restarted, the Wizard opens automatically to resume the migration.

Step 4. Switching to Kaspersky Internet Security

At this step, the Wizard connects Kaspersky Internet Security components, which may take some time. When
the process is complete, the Wizard automatically proceeds to the next step.

Step 5. Restarting the application

At the final step of the migration, the application should be restarted. To do this, click the Finish button in the
Wizard window.

Step 6. Completing the activation

After the application is restarted, the Wizard opens automatically. After a successful activation of the trial
version of Kaspersky Internet Security, the Wizard window displays information about the term, during which
you can use the trial version.

Step 7. System analysis

At this stage, information about Microsoft Windows applications is collected. These applications are added to
the list of trusted applications which have no restrictions imposed on the actions they perform in the system.

Once the analysis is complete, the Wizard will automatically proceed to the next step.

Step 8. Completing the migration

To close the Wizard once it has completed its task, click the Finish button.

56
SOLV IN G T YP ICAL TA SKS

The application cannot be switched to the trial version of Kaspersky Internet Security for a second time.

SWITCHING TO THE COMMERCIAL VERSION

If you want to switch to the commercial version of Kaspersky Internet Security, you need an activation code for the
commercial version of the application that you can use to activate it (see section "Activating the application" on page 27).

To purchase an activation code for Kaspersky Internet Security:

1. Open the main application window.

2. In the bottom part of the window, select the Upgrade section.

3. In the window that opens, click the Buy activation code button.

You are redirected to the website of eStore, where you can purchase an activation code for Kaspersky Internet
Security.

57
CONTACTING THE TECHNICAL SUPPORT
SERVICE

This section provides information about how to obtain technical support and the requirements for receiving help from
Technical Support.

IN THIS SECTION

How to get technical support ........................................................................................................................................... 58

Technical support by phone ............................................................................................................................................ 58

Obtaining technical support via My Kaspersky Account .................................................................................................. 58

Using the trace file and the AVZ script ............................................................................................................................ 59

HOW TO GET TECHNICAL SUPPORT

If you do not find a solution to your problem in the application documentation or in one of the sources of information
about the application (see section "Sources of information about the application" on page 9), we recommend that you
contact Kaspersky Lab's Technical Support Service. Technical Support Service specialists will answer any of your
questions about installing and using the application.

Before contacting Technical Support, please read the support rules (http://support.kaspersky.com/support/rules).

You can contact the Technical Support Service in one of the following ways:

 By telephone. This method allows you to consult with specialists from our Russian-language or international
Technical Support.

 By sending a query from your Kaspersky Account on the Technical Support Service website. This method
allows you to contact our specialists using the query form.

Technical support is only available to users who acquired the commercial license. No technical support is provided to
users of trial versions.

TECHNICAL SUPPORT BY PHONE

If an urgent issue arises, you can call specialists from Russian-speaking or international Technical Support
(http://support.kaspersky.com/support/international) by phone.

Before contacting Technical Support, please read the support rules (http://support.kaspersky.com/support/details). This
will allow our specialists to help you more quickly.

OBTAINING TECHNICAL SUPPORT VIA MY KASPERSKY

ACCOUNT
My Kaspersky Account is your personal area (https://my.kaspersky.com) on the Technical Support Service website.

58
CON TACT IN G THE TE CHN IC AL SUPP ORT SE RV ICE

To obtain access to My Kaspersky Account, you should go through the registration procedure on the registration page
(https://my.kaspersky.com/registration). Enter your email address and a password to log in to My Kaspersky Account.

In My Kaspersky Account, you can perform the following actions:

 Contact Technical Support and the Virus Lab.

 Contact Technical Support without using email.

 Track the status of your requests in real time.

 View a detailed history of your Technical Support requests.

 Receive a copy of the key file if it is lost or deleted.

Technical Support by email

You can send an online request to Technical Support in English, Russian, German, French, or Spanish.

In the fields of the online request form, specify the following data:

 Request type

 Application name and version number

 Request description

 Customer ID and password

 Email address

A specialist from the Technical Support Service sends an answer to your question to your My Kaspersky Account and to
the email address that you have specified in your online request.

Online request to the Virus Lab

Some requests must be sent to the Virus Lab instead of Technical Support.

You can send requests of the following types to the Virus Lab:

 Unknown malicious program – you suspect that a file contains a virus but Kaspersky Anti-Virus has not
identified it as infected.

Virus Lab specialists analyze malicious code that is sent. If they detect a previously unknown virus, they add a
corresponding description to the database, which becomes available when updating anti-virus applications.

 False alarm – Kaspersky Anti-Virus classifies the file as a virus, yet you are sure that the file is not a virus.

 Request for description of malicious program – you want to receive the description of a virus detected by
Kaspersky Anti-Virus, using the name of the virus.

You can also send requests to the Virus Lab from the page with the request form
(http://support.kaspersky.com/virlab/helpdesk.html) without being registered in My Kaspersky Account. On this page, you
do not have to specify the application activation code.

USING THE TRACE FILE AND THE AVZ SCRIPT

After you notify Technical Support Service specialists of a problem encountered, they may ask you to create a report that
should contain information about your operating system, and send it to the Technical Support Service. Also, Technical

59
USER GUIDE

Support Service specialists may ask you to create a trace file. The trace file allows you to trace the process of performing
application commands step by step and determine the stage of application operation at which an error occurs.

After Technical Support Service specialists analyze the data that you have sent, they can create an AVZ script and send
it to you. Running AVZ scripts allows you to analyze active processes for malicious code, scan the system for malicious
code, disinfect / delete infected files, and create reports on results of system scans.

IN THIS SECTION

Creating a system state report ........................................................................................................................................ 60

Sending data files ............................................................................................................................................................ 60

AVZ script execution ....................................................................................................................................................... 61

CREATING A SYSTEM STATE REPORT

To create a system state report:

1. Open the main application window.

2. Click the Support link in the bottom part of the window to open the Support window.

3. In the window that opens, click the Support Tools button.

The Support Tools window opens.

4. In the window that opens, click the Create system state report button.

The system state report is created in HTML and XML formats and is saved in the archive sysinfo.zip. When the
information about the system is collected, you can view the report.

To view the report:

1. Open the main application window.

2. Click the Support link in the bottom part of the window to open the Support window.

3. In the window that opens, click the Support Tools button.

The Support Tools window opens.

4. In the window that opens, click the View report link.

The Microsoft Windows Explorer window opens.

5. In the window that opens, open the archive named sysinfo.zip that contains report files.

SENDING DATA FILES

After you have created the trace files and the system state report, you need to send them to Kaspersky Lab Technical
Support Service experts.

You will need a request number to upload files to the server of Technical Support Service (see section "Obtaining
technical support via My Kaspersky Account" on page 58). This number is available in your My Kaspersky Account on
the Technical Support Service website if your request is active.

60
CON TACT IN G THE TE CHN IC AL SUPP ORT SE RV ICE

To upload the data files to the Technical Support Service server:

1. Open the main application window.

2. Click the Support link in the bottom part of the window to open the Support window.

3. In the window that opens, click the Support Tools button.

The Support Tools window opens.

4. In the window that opens, click the Send service data to Technical Support button.

The Send report window opens.

5. Select the check boxes next to the data that you want to send to the Technical Support Service and click the
Send button.

The Enter request number window opens.

6. Specify the number assigned to your request by contacting the Technical Support Service through My
Kaspersky Account and click the OK button.

The selected data files are packed and sent to the Technical Support Service server.

If for any reason it is not possible to contact the Technical Support Service, the data files can be stored on your computer
and later sent from My Kaspersky Account.

To save data files on a disk:

1. Open the main application window.

2. Click the Support link in the bottom part of the window to open the Support window.

3. In the window that opens, click the Support Tools button.

4. The Support Tools window opens.

5. In the window that opens, click the Send service data to Technical Support button.

The Send report window opens.

6. Select the check boxes next to the data that you want to send to the Technical Support Service and click the
Send button.

The Enter request number window opens.

7. Click the Cancel button and confirm saving the files on the disk by clicking the Yes button in the window that
opens.

The archive saving window will open.

8. Specify the archive name and confirm saving.

The created archive can be sent to the Technical Support Service from My Kaspersky Account.

AVZ SCRIPT EXECUTION

You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. If problems occur during
script execution, please contact the Technical Support Service (see section "How to obtain technical support" on
page 58).

61
USER GUIDE

To run the AVZ script:

1. Open the main application window.

2. Click the Support link in the bottom part of the window to open the Support window.

3. In the window that opens, click the Support Tools button.

The Support Tools window opens.

4. In the window that opens, click the Run script button.

The AVZ script execution window opens.

5. Copy the text from the script sent by Technical Support Service specialists, paste it to the entry field in the
window that opens, and click the Next button.

The script is running then.

If the script is successfully executed, the Wizard closes automatically. If an error occurs during script execution, the
Wizard displays a message to that effect.

62
GLOSSARY

A
ACTIVATI NG T HE A PPLIC ATION

Switching the application into full-function mode. Application activation is performed by the user during or after the
application installation. The user should have an activation code to activate the application.

ACTIVATI ON CODE

A code that you receive on acquiring the commercial license for Kaspersky Anti-Virus. This code is required for activation
of the application.

The activation code is a unique sequence of twenty alphanumeric characters in the format xxxxx-xxxxx-xxxxx-xxxxx.

APPLICATI ON M OD ULES

Files included in the Kaspersky Lab installation package that are responsible for performing its main tasks. A particular
executable module corresponds to each type of task performed by the application (real-time protection, on-demand scan,
updates). By running a full scan of your computer from the main window, you initiate the execution of this task's module.

APPLICATI ON SE TTINGS

Application settings which are common for all task types, regulating the application's operation as a whole, such as
application performance settings, report settings, and Quarantine settings.

ARCHI VE
One or several file(s) packaged into a single file through compression. A dedicated archived application file is required
for packing and unpacking data.

AVAILABL E UP DAT E

A set of updates for Kaspersky Lab application modules, including critical updates accumulated over a certain period of
time and changes to the application's architecture.

B
BLOC KING A N OBJE CT

Denying access to an object from external applications. A blocked object cannot be read, executed, changed, or deleted.

C
COMPR ESSE D FILE

An archive file that contains a decompression program and instructions for the operating system for executing it.

D
DATABASE OF M ALICI OUS W EB A DD RESSE S

A list of web addresses whose content may be considered to be dangerous. The list was created by Kaspersky Lab
specialists. It is regularly updated and is included in the Kaspersky Lab application package.

DATABASE OF P HIS HING WE B AD DRE SSES

List of web addresses which are defined as phishing by Kaspersky Lab specialists. The database is regularly updated
and is part of the Kaspersky Lab application.

63
USER GUIDE

DATABASE S
Databases that contain descriptions of computer security threats that are known to Kaspersky Lab by the moment of
release of the databases. Records that are contained in databases allow detecting malicious code in scanned objects.
The databases are created by Kaspersky Lab specialists and updated hourly.

DELETING AN OBJE CT

The method of processing objects which ends in it being physically deleted from its original location (hard drive, folder,
network resource). We recommend that this method be applied to dangerous objects which, for whatever reason, cannot
be disinfected.

DIGITAL SIGNAT URE

An encrypted block of data embedded in a document or application. A digital signature is used to identify the document
or application author. To create a digital signature, the document or application author must have a digital certificate
proving the author's identity.

A digital signature lets you verify the data source and data integrity and protect yourself against counterfeits.

DISK BOOT SE CT OR

A boot sector is a particular area on a computer's hard drive, floppy, or other data storage device. It contains information
on the disk's file system and a boot loader program that is responsible for starting the operating system.

There exist a number of viruses that infect boot sectors, which are thus called boot viruses. The Kaspersky Lab
application allows scanning of boot sectors for viruses and disinfecting them if an infection is found.

E
EXCL USI ON
An Exclusion is an object excluded from the scan by a Kaspersky Lab application. You can exclude files of certain
formats, file masks, a certain area (for example, a folder or a program), application processes, or objects by threat type ,
according to the Virus Encyclopedia classification from the scan. Each task can be assigned a set of exclusions.

F
FALSE ALARM

A situation when a Kaspersky Lab application considers a non-infected object to be infected because its code is similar
to that of a virus.

FILE MAS K

Representation of a file name using wildcards. The standard wildcards used in file masks are * and ?, where * represents
any number of any characters and ? stands for any single character.

H
HEURISTIC A NAL YZE R

A technology for detecting threats information about which has not yet been added to Kaspersky Lab databases. The
heuristic analyzer allows detecting objects whose behavior within the system is similar to that typical of threats. Objects
detected by the heuristic analyzer are considered probably infected. For example, an object may be considered probably
infected if it contains sequences of commands that are typical of malicious objects (open file, write to file).

I
ICHEC KER TE C HNOL OGY
A technology that allows increasing the speed of anti-virus scanning by excluding objects that have remained unchanged
since their last scan, provided that the scan parameters (the databases and the settings) have not been altered. The

64
GLOSSARY

information for each file is stored in a special database. This technology is used in both real-time protection and on-
demand scan modes.

For example, you have an archive file that was scanned by a Kaspersky Lab application and assigned not infected
status. The next time the application will skip this archive unless it has been altered or the scan settings have been
changed. If you have changed the archive content by adding a new object to it, modified the scan settings, or updated
the application databases, the archive will be re-scanned.

Limitations of iChecker technology:

 this technology does not work with large files, since it is faster to scan a file than check whether it was modified
since it was last scanned;

 the technology supports a limited number of formats.

INC OMP ATIBLE APPLICATION

An anti-virus application from a third-party developer or a Kaspersky Lab application that does not support management
through Kaspersky Anti-Virus.

INFEC TABL E OBJ ECT

An object which, due to its structure or format, can be used by intruders as a "container" to store and spread m alicious
code. As a rule, they are executable files, for example, files with the extensions COM, EXE, DLL, etc. The risk of
penetration of malicious code into such files is fairly high.

INFEC TED OBJE CT

An object a section of whose code completes matches a section of a known threat. Kaspersky Lab does not recommend
using such objects.

K
KASPE RS KY LAB' S UP DATE SE RV ERS

Kaspersky Lab HTTP servers to which the updated anti-virus database and the application modules are uploaded.

KASPE RS KY SE CURITY NETW OR K (KSN)

An infrastructure of online services that provides access to the online Knowledge Base of Kaspersky Lab which contains
information about the reputation of files, web resources, and software. The use of data from Kas persky Security Network
ensures faster response by Kaspersky Lab applications to new types of threats, improves the effectiveness of some
protection components, and reduces the risk of false positives.

KEYL OGGE R
A program designed for hidden logging of information about keys pressed by the user. Keyloggers are also called key
interceptors or key spies.

L
LICENSE TE RM

License term is a time period during which you have access to the application features and rights to use additional
services.

M
MESS AGE D ELETI ON

The method of processing an email message where the message is physically removed. We recommend that this
method be applied to messages that definitely contain spam or malware. Before deleting a message, a copy of it is
saved in Quarantine (unless this option is disabled).

65
USER GUIDE

P
PHIS HING
A kind of Internet fraud, when email messages are sent with the purpose of stealing confidential information. As a rule,
this information relates to financial data.

PROBABLE SPAM

A message that cannot be unambiguously considered spam, but has several spam attributes (e.g., certain types of
mailings and advertising messages).

PROBABLY INF ECTE D OBJ EC T

An object whose code contains modified code of a known threat or code, which is similar to that of a threat, judging by its
behavior.

PROTECTION COMPONE NT S

Integral parts of Kaspersky Anti-Virus intended for protection against specific types of threats (for example, Anti-Spam,
Anti-Phishing). Each of the components is relatively independent of other ones so it can be disabled or configured
individually.

PROTOCOL
A clearly defined and standardized set of rules governing the interaction between a client and a server. Well -known
protocols and the services associated with them include HTTP, FTP, and NNTP.

PROXY SE RVE R

A computer network service which allows users to make indirect requests to other network services. First, a user
connects to a proxy server and requests a resource (e.g., a file) located on another server. Then the proxy server either
connects to the specified server and obtains the resource from it or returns the resource from its own cache (if the proxy
has its own cache). In some cases, a user's request or a server's response can be modified by the proxy server for
certain purposes.

Q
QUA RA NTI NE
A dedicated storage to which the application places backup copies of files that have been modified or deleted during
disinfection. Copies of files are stored in a special format, imposing no threat for the computer.

R
ROOT KIT
A program or a set of programs for hiding traces of an intruder or malware in the operating system.

On Windows-based operating systems, a rootkit usually means a program that penetrates into the operating system and
intercepts system functions (Windows APIs). Above all, interception and modification of low -level API functions allow
such a program to make its presence in the operating system quite stealthy. A rootkit can usually also mask the
presence of any processes, folders, and files that are stored on a disk drive, in addition to registry keys, if they are
described in the configuration of the rootkit. Many rootkits install their own drivers and services on the operating system
(these also are "invisible").

66
GLOSSARY

S
SCRIPT
A small computer program or an independent part of a program (function) which, as a rule, has been developed to
execute a specific task. It is most often used with programs that are embedded in hypertext. Scripts are run, for example,
when you open specified websites.

If real-time protection is enabled, the application tracks the launching of scripts, intercepts them, and scans them for
viruses. Depending on the results of scanning, you may block or allow the execution of a script.

SEC URIT Y LE VEL

The security level is defined as a predefined collection of settings for an application component.

SPAM
Unsolicited mass email mailings, most often including advertising messages.

STARTUP OBJE CTS

The set of programs needed to start and correctly operate the operating system and software installed on your computer.
These objects are executed every time the operating system is started. There are viruses capable of infecting such
objects specifically, which may lead, for example, to blocking of operating system startup.

T
TAS K
Functions performed by Kaspersky Lab's application are implemented as tasks, such as: Real-time file protection, Full
computer scan, Database update.

TAS K S ETTI NGS

Application settings which are specific for each task type.

THR EAT LE VEL

An index showing the probability of an application imposing a threat to the operating system. The threat level is
calculated using heuristic analysis based on two types of criteria:

 static (such as information about the executable file of an application: size, creation date, etc.);

 dynamic, which are used while simulating the application's operation in a virtual environment (analysis of the
application's requests to system functions).

Threat level allows detecting behavior typical of malware. The lower the threat level is, the more actions the application
will be allowed to perform in the system.

TRACES
Running the application in debugging mode; after each command is executed, the application is stopped, and the result
of this step is displayed.

TRAFFIC S CAN

Real-time scanning that uses information from the current (latest) version of the databases for objects transferred over all
protocols (for example, HTTP, FTP, etc.).

TRUSTE D P ROCES S

A program process, whose file operations are not monitored by Kaspersky Lab's application in real -time protection mode.
When detecting a suspicious activity of a trusted process, Kaspersky Anti-Virus excludes the process from the list of
trusted ones and blocks all of its activities.

67
USER GUIDE

U
UNKNOW N VIR US

A new virus about which there is no information in the databases. Generally, unknown viruses are detected by the
application in objects using the heuristic analyzer, and those objects are classified as probably infected.

UPDATE
The procedure of replacing/adding new files (databases or application modules) retrieved from the Kaspersky Lab
update servers.

UPDATE PACKAGE

A file package for updating application modules. A Kaspersky Lab's application copies update packages from Kaspersky
Lab's update servers and automatically installs and applies them.

V
VIRUS
A program that infects other ones by adding its code to them in order to gain control when infected files are run. This
simple definition allows exposing the main action performed by any virus – infection.

VIRUS OUT BRE AK

A series of deliberate attempts to infect a computer with a virus.

VULNE RA BILITY
A flaw in an operating system or an application that may be exploited by malware makers to penetrate into the system or
the application and corrupt its integrity. A large number of vulnerabilities in a system makes it unreliable, because viruses
that have penetrated into the system may cause operation failures in the system itself and in installed applications.

68
KASPERSKY LAB ZAO

Kaspersky Lab software is internationally renowned for its protection against viruses, malware, spam, network and
hacker attacks, and other threats.

In 2008, Kaspersky Lab was rated among the world’s top four leading vendors of information security software solutions
for end users (IDC Worldwide Endpoint Security Revenue by Vendor). Kaspersky Lab is the preferred developer of
computer protection systems among home users in Russia, according to the COMCON survey "TGI-Russia 2009".

Kaspersky Lab was founded in Russia in 1997. Today, it is an international group of companies headquartered in
Moscow with five regional divisions that manage the company's activity in Russia, Western and Eastern Europe, the
Middle East, Africa, North and South America, Japan, China, and other countries in the Asia-Pacific region. The
company employs more than 2000 qualified specialists.

Products. Kaspersky Lab’s products provide protection for all systems—from home computers to large corporate
networks.

The personal product range includes anti-virus applications for desktop, laptop, and pocket computers, and for
smartphones and other mobile devices.

Kaspersky Lab delivers applications and services to protect workstations, file and web servers, mail gateways, and
firewalls. Used in conjunction with Kaspersky Lab’s centralized management system, these solutions ensure effective
automated protection for companies and organizations against computer threats. Kaspersky Lab's products are certified
by the major test laboratories, are compatible with the software of many suppliers of computer applications, and are
optimized to run on many hardware platforms.

Kaspersky Lab’s virus analysts work around the clock. Every day they uncover hundreds of new computer threats, create
tools to detect and disinfect them, and include them in the databases used by Kaspersky Lab applications. Kaspersky
Lab's Anti-Virus database is updated hourly; and the Anti-Spam database every five minutes.

Technologies. Many technologies that are now part and parcel of modern anti-virus tools were originally developed by
Kaspersky Lab. It is therefore logical for many third-party software developers to use the kernel of Kaspersky Anti-Virus
in their own applications. Those companies include SafeNet (USA), Alt-N Technologies (USA), Blue Coat Systems
(USA), Check Point Software Technologies (Israel), Clearswift (UK), CommuniGate Systems (USA), Critical Path
(Ireland), D-Link (Taiwan), M86 Security (USA), GFI (Malta), IBM (USA), Juniper Networks (USA), LANDesk (USA),
Microsoft (USA), NETASQ (France), NETGEAR (USA), Parallels (Russia), SonicWALL (USA), WatchGuard
Technologies (USA), and ZyXEL Communications (Taiwan). Many of the company’s innovative technologies are
patented.

Achievements. Over the years, Kaspersky Lab has won hundreds of awards for its services in combating computer
threats. For example, in 2010 Kaspersky Anti-Virus received several top Advanced+ awards in a test administered by
AV-Comparatives, a respected Austrian anti-virus laboratory. But Kaspersky Lab's main achievement is the loyalty of its
users worldwide. The company’s products and technologies protect more than 300 million users, and its corporate clients
number more than 200,000.

Kaspersky Lab’s website: http://www.kaspersky.com

Virus encyclopedia: http://www.securelist.com
Anti-virus laboratory: newvirus@kaspersky.com (only for sending probably infected files
in archive format)
http://support.kaspersky.com/virlab/helpdesk.html
(for queries addressed to virus analysts)
Kaspersky Lab’s web forum: http://forum.kaspersky.com

69
INFORMATION ABOUT THIRD-PARTY CODE

Information about third-party code is contained in the file legal_notices.txt, in the application installation folder.

TRADEMARK NOTICES

Registered trademarks and service marks are the property of their respective owners.

Google Chrome is a trademark owned by Google, Inc.

Intel and Pentium are trademarks of Intel Corporation registered in the United States of America and elsewhere.

Microsoft, Windows, Windows Vista and Internet Explorer are trademarks of Microsoft Corporation registered in the
United States of America and elsewhere.

Mozilla and Firefox are trademarks of Mozilla Foundation.

70
INDEX

A
Activating the application..............................................................................................................................................28
Activation code .............................................................................................................................................................25
Additional Tools
Microsoft Windows Troubleshooting .......................................................................................................................36
Privacy Cleaner ......................................................................................................................................................44
Rescue Disk............................................................................................................................................................48
Anti-Phishing ................................................................................................................................................................40
Application activation
activation code........................................................................................................................................................25
license ....................................................................................................................................................................24
trial version ....................................................................................................................................................... 18, 59
Application components ...............................................................................................................................................12
Application databases ..................................................................................................................................................31

C
Confidential data ..........................................................................................................................................................40

D
Diagnostics ...................................................................................................................................................................30
Disinfected object .........................................................................................................................................................34

E
End User License Agreement ......................................................................................................................................24
Event log ......................................................................................................................................................................52

F
Full-screen application operation mode........................................................................................................................48

G
Gadget .........................................................................................................................................................................55
Gaming Profile..............................................................................................................................................................48

H
Hardware requirements ................................................................................................................................................13

I
Importing / exporting the settings .................................................................................................................................55
Infected object ..............................................................................................................................................................68
INSTALLING THE APPLICATION................................................................................................................................15

K
KASPERSKY................................................................................................................................................................72
KASPERSKY LAB........................................................................................................................................................72
Kaspersky Security Network ........................................................................................................................................57
Kaspersky URL Advisor
Web Anti-Virus........................................................................................................................................................47
Key ...............................................................................................................................................................................24

71
USER GUIDE

Keyboard interceptor
protection against data interception at the keyboard ..............................................................................................43
Keyboard interceptors
Virtual Keyboard .....................................................................................................................................................41

L
License .........................................................................................................................................................................24
activation code........................................................................................................................................................25
End User License Agreement .................................................................................................................................24

M
Mail Anti-Virus ..............................................................................................................................................................37
Microsoft Windows Troubleshooting.............................................................................................................................36

N
Notifications..................................................................................................................................................................29

P
Protection status...........................................................................................................................................................30

Q
Quarantine
restoring an object ..................................................................................................................................................34

R
Removing the application .............................................................................................................................................22
Reports.........................................................................................................................................................................52
Rescue Disk .................................................................................................................................................................48
Restoring the default settings .......................................................................................................................................53
Restricting access to the application ............................................................................................................................51

S
Security analysis ..........................................................................................................................................................30
Security problems.........................................................................................................................................................30
Security threats ............................................................................................................................................................30
Software requirements .................................................................................................................................................13
Statistics .......................................................................................................................................................................52

T
The Kaspersky Gadget.................................................................................................................................................55
Traces
uploading tracing results .........................................................................................................................................63

U
Update..........................................................................................................................................................................31
Update source ..............................................................................................................................................................31

V
Viewing statistics ..........................................................................................................................................................52
Virtual Keyboard ...........................................................................................................................................................41
Vulnerability..................................................................................................................................................................38
Vulnerability Scan.........................................................................................................................................................38

72
INDEX

W
Web Anti-Virus
Kaspersky URL Advisor ..........................................................................................................................................47
Safe Surf.................................................................................................................................................................47

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