Four economic utilities that play a role in logistical management are time , place , possession
and form.
Logistics is the bed rock of trade and business.
Logistics management can be defined as systematic flow of products
In the last decade the term Military activities has sometimes been used interchangeably with
logistics.
Bull whip may lead to bad logistics.
In scope of logistics, outbound logistics deals with customer pickup.
Performance cycle structure includes Inbound, Production and Outbound.
More efficient packing , Route optimization , Load optimization gives the flavor of green
logistics.
Logistics performance cycle includes procurement, manufacturing & Physical distribution
Reverse Logistics involves the process of moving a product from its point of consumption to the
point of origin.
The upstream supply chain is delivery of service to Customers.
Logistical competencies = Internal integration + External integration
Reverse logistics is not component of logistics
Green logistics refers to the procedures and steps instituted by a logistics company to minimize
waste and other negative impacts.
Logistical competency aims at providing superior customer service at lowest cost.
Reverse logistic refers to moving product from point of consumption to point of origin.
Product Recall refers to calling back defective products again to company.
Logistics is concerned with getting the products and services where they are needed and when
they are needed.
Variance refers to the difference between the actual logistics performance and perceived
(expected) logistical performance.
Rapid Response is concerned with the ability of the firm to satisfy the customer's
requirement/customer's order in a timely manner.
Movement Consolidation involves grouping up of small shipments into a single large shipment.
Green logistics refers to procedures and step instituted by a logistics company to minimize its
waste and other negative effects on the environment
Logistics mix includes various functions like transportation, warehousing, packaging, inventory
management and information.
Logistics is an activity which is primarily based on information.
Outbound logistics is also known as downstream logistics.
Inbound logistics is also known as upstream logistics.
Logistics performance cycle includes procurement performance cycle ,manufacturing support
performance cycle and physical distribution cycle.
Following is a barrier to supply chain management ( none of these i.e sharing your skiils
,optimum information flow and visibility, transparency are not barriers to supply chain
management
Extended Enterprise is a loosely coupled , self organizing network of firms that combines their
economic output to provide product and service offering to the market
1. Supply chain is a network of organizations that are having linkages both upstream and
downstream, in different activities and processes that produce and deliver goods and services to
the ultimate customer.
2. Supply chain management comprises of three flows product flow, information flow and
Financial Flow.
3. The three flows in supply chain are product flow , information flow and financial flow.
4. Bull whip effect is a symptom of coordination problem in supply chain.
5. In terms of logistics, advertising firm, supplier's extended enterprise.
6. Channel management strategies bring together supplier, manufactures, distributors and
sellers with the aim to lower cost and increase efficiencies.
7. Channel integration is an act of purchasing your own suppliers.
8. The Bull whip effect means demand variability increases as one move up the supply chain.
Weight minimization is reducing the space occupied by the product to reduce transportation
cost.
Cube Minimization involves reducing weight of the consignment to fully utilize capacity of the
truck.
Lead time is the time gap between placement of order and delivery of order
Perfect order includes Right Product, Right Quantity, Right Condition,
Right Place, Right Price and Right Customer
3. Customer satisfaction is an important consideration for any business.
4. A process of providing competitive advantage and additional benefits to
the supply chain in order to maximize the total value to the customer is known as Customer
service
5. Packaging is a set of activities/elements/programs which are designed
and implemented by an organisation to make customer and use.
6. Corrugated Fiber board used for packaging is commonly known as Card Board
When all the order processing activities are performed in the most efficient manner with the
ultimate goal of achieving 100% customer satisfaction, it is termed as Perfect order
In the highest level of customer service, customer service is regarded as philosophy
Employees should be held accountable for providing customer service
Product loaning means providing alternative products during repair to avoid inconvenience to
customer
Product tracing is part of post transaction customer service element
