Deming's Key Principles of management (14 Points)
1. Create constancy of purpose toward improvement of product and service.
For those businesses that stay competitive in the market they need to have
“constancy of purpose” towards to the quality of products and services, it is a long term
commitment wherein they are planning the quality and better innovations to do, to the
products which would ensure the survival of business in the market, so to make that
happen businesses should continuous innovate, conduct research and continuous improve
the products so that the business will continuous meet the current trends or the needs of
their target market.
2. Adopt new learning philosophy (no acceptance of delay, mistakes, and defective
workmanship)
In an organization we need to embrace the quality through the organization, it
means that the workers should be inspired to make quality products rather than needing to
be forced to do so. In a business it is not only about managing them, but it is about having
a good leadership to run smoothly the business, and always remember that always put
your customers needs first as they are the end users and they need to be satisfied, so we
do not need to react to competitive pressure.
3. Cease dependence on inspection – build quality into products in the first place.
Relaying the quality of the product in the inspection does not help to improve the
quality of the products, so do not just rely on inspections which are costly and unreliable,
they just merely find a lack of quality and they can miss defects. Do not just find the
wrong actions in making the products but remove them all and change the process and
how they are making that product so that the similar problem will not occur again and
start building the quality from the start to finish. There is also a statistical control use to
prove that the process you use is working or not.
4. Drive out fear and build employee trust.
Allow your employees to perform at their very best by ensuring that they are not
afraid to express ideas or concerns in a business, so remove the feeling or vibe wherein
when they share their thought its like the people surrounds him are judging his thought
and the goal of the business is to achieve high quality job and not blaming someone’s
mistakes. Make employees feel valued and encourage them to look for better ways to do
things so that they feel that we trust them, and they will be able to perform better. Lastly
ensure that in a business the leader is approachable to have a good communication with
the employees. Remember work with employees to find solutions and share your quality
goals so that they know what you are trying to achieve in your business.
5. End low-cost bidding – seek long-term supplier relationship.
Quality relies on consistency, so to maintain that consistency we need to have a
long-term supplier wherein they will supply the same inputs so that the quality of outputs
are all the same and encourage your suppliers that they must spend time to think on how
they can improve their own quality and they should not compete with your busines with
the price.
6. Eliminate numerical goals; abolish annual rating or merit system.
Numerical target puts the focus on the number not improving the process. If your
organization wastes efforts on just focusing on the differences between numbers and
goals, that is a sign of failure. If focus on the process that is better. Abolishing the annual
rating or merit system that ranks people is also good for business to avoid creating
competition, conflict and competitive environment in the organization which just create
problems and it detach employees to have teamwork.
7. Eliminate slogans, extortions, and targets for workforce.
Exhortations only create adversarial relationships, as the bulk of the causes of low
quality and low productivity belong to the system and thus lie beyond the power of the
work force. Slogan does not improve the system. Normally all a slogan does is result in
blaming people for not delivering what the slogan promises. The reason that the
organization failed is because the systems are producing what they will produce along
with the expected variation not because an employee is not doing their part.
