A GUIDE TO CONNECTING AT SINGAPORE CHANGI AIRPORT
Make your connections pain-free
1. Make sure you have enough time between connecting flights. We recommend at least 2 hours.
2. Don't forget to check which terminal your connecting flight departs from. It takes at least 10 minutes to travel
between the 3 terminals in Changi Airport. Scoot operates from Terminal 2.
3. If you have booked a Scoot flight on your first sector but have booked your connecting flight(s) from Singapore on a
separate ticket, your bags will not be checked all the way through to your final destination. You'll have to:
• pass through arrival immigration and collect your checked baggage, if any;
• check in and collect your boarding pass for your connecting flight at the departure hall;
• pass through departure immigration to get back into the transit area, and
• ensure you have a valid visa for Singapore, if required.
Interline or partner journeys
1. You have purchased an interline journey if one or more flights in your itinerary is operated by Scoot’s partner
airlines.
2. To pre-purchase add-ons on your Scoot-operated flight, go to Manage My Booking at flyscoot.com. To pre-
purchase add-ons on your partner flight, contact their respective call centres. This includes any baggage allowance
you wish to purchase in addition to that already included in your itinerary*.
3. Special requests for all partner flights may also be made via their call centres. Do note that Scoot cannot provide
special assistance for any interline journeys.
4. Neither Scoot nor our partner airlines will be responsible for any expenses you incur as a result of a missed
connection for any reason. So always ensure that you have ScootProtect or other travel insurance to cover your
entire journey.
* For interline journeys with Singapore Airlines or SilkAir, it will not be possible to pre-purchase additional allowance in
addition to what is already included in your itinerary.
Scoot-Thru
1. Scoot-Thru is a complimentary service for guests connecting between Scoot and selected partner airlines at
Singapore Changi Airport. Participating airlines are Scoot, Singapore Airlines and SilkAir.
2. Scoot-Thru eliminates all the usual worries around connecting flights:
• for most journeys, you will receive your boarding passes for your entire journey when you check in for your
first flight;
• for journeys departing from Hyderabad, you will need to proceed to the transfer desk at Transfer E in the
Terminal 2 transit area to get your boarding pass for your connecting flight;
• your checked baggage will be delivered to your final destination;
• you will not need to pass through immigration, collect your bags and check in again for your onward flight;
and
• if you miss your connecting flight due to late arrival of your incoming flight, you will be re-booked onto the
next available flight on the same route and airline without additional charges. Approach the transfer desk for
assistance. Applies only to passengers who have purchased Scoot or participating partner carriers’ flight(s) in
a single flight itinerary.
3. If you decide to pass through arrival immigration during transit in Singapore despite already having your boarding
pass for your connecting flight, do ensure that your name on your boarding pass matches your name on your
passport. Otherwise you may be questioned by authorities for security reasons when you clear departure
immigration, and may miss your connecting flight. You MUST also ensure you are in possession of valid travel
documents, including entry visa, as applicable.
MAP OF DEPARTURE TRANSIT AREA
TERMINAL 2, SINGAPORE CHANGI AIRPORT
Transfer E
Transfer E
