BIBLIOGRAPHY
BOOKS
1. Dr. Donald A Fuller (1999). Sustainable of Payment System Issues.
2. Rao Durga S. (2004). Marketing Strategies: Study of Bank Credit Cards, Research
Methodology in Management, Deep and Deep Publications Private Limited, New
Delhi.
3. Robert Dahlstrom (2010). Cashless Society.
JOURNALS
1. Anisha Bisht, et al (2015) “Analysis of the Use of Plastic Money: A Boon or a
Bane”, SIMSJMR, Vol.1.
2. Caron, Kenneth A. and Michael E. Staten, (2002). Plastic Choices: Consumer
Usage of Bank Cards v/s Proprietary Credit Cards, Journal of Economic and
Finance, 26(2).
3. Dr.JaideoLanjewar (2015) “Changing Attitude of Customers towards Plastic
Money”, Abhinav Publication, Vol.4 (3), ISSN 2320 – 0073.
4. Komal Dhanda (2016) “Plastic Cards: A Blessing or a Curse”, IJETMAS, Vol.4
(10), ISSN 2349 - 4476.
5. Mandeep Kaur and Kamalpreet Kaur (2008) “Development of Plastic Cards
Market: Past, Present and Future Scenario in Indian Banks”, Asia Pacific Business
Review, Vol.4 (4), pp. 62-74, ISSN: 0973-2470.
6. Manivannan P. (2013) “Plastic Money away for Cash Less Payment System”,
Global Research Analysis Journal, Vol. 2 (1), ISSN 2277-8160.
7. Nirmala. R & Sonu (2015) “Analysis of the Use of Plastic Money”, (ICRISEM-
15) JNU Convention Center, Jawaharlal Nehru University, New Delhi. ISBN:
978-81-931039-9-9.
8. Pro. AvinashGhadage et al (2015) “The Study and Analysis of IndividualExtent of
Utilization of Credit Cards with reference to Commercial Banks in and around
Pune City” International Journal of Science Technology and Management, Vol. 4,
ISSN 2394-1529. (Online) 2394-1537.
9. Srinivas. N, (2006). An Analysis of the Defaults in Credit Card Payments,
Southern Economist, July, PP No. 19-21.
10. Vimala V. and Dr. Sarala K.S., (2013) “Usage and Perception of Plastic Money
among the Customers of BOI”, Asian Journal of Research In Business Economics
and Management,Vol.3 (4) pp24-37.
REPORTS
1. Dr. Preeta Lall (2015-2017) “An Analysis of the Use of Plastic Money in
Chhattisgarh” project report submitted to Dr.Radhabai Govt. Navin Kanya
Mahavidyalaya, Raipur.
2. Radhika Gohel (2015) “Factors Behind use of Plastic Money: A study of
Consumer Behaviour”, project report submitted to Saurashtra University.
WEBSITES
1. www.google.com
2. www.scribd.com
QUESTIONNAIRE
CUSTOMER ATTITUDE OF PLASTIC MONEY IN
KANYAKUMARI DISTRICT
1. Gender
(a) Male (b) Female
2. Age(in years)
(a) Less than 25 years (b) 25-45
(c) 45-65 (d) Above 65
3. Number of members in the family
(a) Male (b) Female
4. Income group
a) Below Rs. 20,000 (b) Rs. 20,001 -40,0000
(c) Rs. 40,001 - 60,000 (d) Rs. 60,001 - 80,000
(e) Above Rs. 80,000
5. Category
(a) Private sector employees (b) Government employee
(c) Business (d) Profession
(e) Others (Pl. specify)
6. Educational qualification
(a) Primary (b) Higher secondary
(c) Graduation (d) Post graduation
(e) Professional
7. Which type of plastic moneydo you have?
(a) Credit card (b) Debit card
(c) Both (d) Specific outlet card
8. Name the debit card you possess.
(a) …………………….. (b) ……………………….
9. Name the credit card you possess.
(a) …………………….. (b) ……………………….
10. Which is the most convenient way of payment?
(a) Paper money (b) Plastic money
(c) Both
11. How do you prefer to pay your utility bills?
(a) Cash (b) Cheque
(c) Card (d) Others
12. What are the factors influenced to use plastic money? (Specify rank)
Rank I II III IV V
(a) Security
(b) Convenient
(c) Not to carry paper money
(d) Risk of carrying paper money
(e) Time saving
13. What are the problems faced by the plastic money user? (Specify rank)
(a) Lack of knowledge
(b) High bank charge
(c) Technical failure
(d) Easy to hack
(e) Misuse by others
14. While travelling, plastic card is the preferred way of payment
(a) Strongly Agree (b) Agree
(c) No opinion (d) Disagree
(e) Strongly Disagree
15. Which can be carried and kept easy and has more life?
(a) Paper money (b) Plastic money
16. Which type of security measurement you expect for stopping misuse of plastic
money?
(a) Password (b) PIN
(c) Photo card (d) Biological imprint
17. What do you think about the future prospect of plastic money?
(a) Rapid growth (b) Steady growth
(c) Stagnant (d) Can’t predict
(e) Decline
18. Do you think that there should be limit on daily / monthly transaction value?
(a) Strongly Agree (b) Agree
(c) No opinion (d) Disagree
(e) Strongly Disagree
19. Do you think that more plastic money transaction in the country over cash
transaction will help to curb black money circulation in the country?
(a) Strongly Agree (b) Agree
(c) No opinion (d) Disagree
(e) Strongly Disagree
20. More credit card or debit card transaction in country over cash transaction will
help to solve the problem of corruption in economy.
(a) Strongly Agree (b) Agree
(c) No opinion (d) Disagree
(e) Strongly Disagree
21. Do you think the SMS alerts make your each transaction much more secure?
(a) Yes (b) No
22. Is plastic money a symbol of high socio economic status?
(a) Strongly Agree (b) Agree
(c) No opinion (d) Disagree
(e) Strongly Disagree
23. Precaution to be adopted while using Plastic Money / online transaction using
cards.
………………………………………………………………………………………
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