a. Do you remember Deidre from the computer lesson? Later, she called her mother-in-law back and left the following voice mail message. Read the message and complete it with the phrases below. I'lleave this message you had it specially wrapped « you haven't heard from me parcel of clothes you sent Thanks for your call, rene. 'm sorry (1) youhavent heard from me but you know how the baby keeps me busy. | guess you're busy right now so (2) Il leave this message The (3) parcel of clothes you sent arrived safely and as (4) YOuhad it specially wrapped the baby had great fun opening it by himself. The clothes are beautiful and I'm going to try them on him right now. Ill catch you later. Bye b, When Deidre tried the clothes on her baby, she saw that they were too small for him, What should she do? Discuss your answer with a partner. Deidre should 47¢, Deidre received some more voice mail messages on her answering machine. When she phoned the people back, she had to leave voice mail messages herself. Match Deidre's messages with the replies that she gave. Deidre’s Messages 2 @. This is amessage for Mrs, Deidre Thomas from the Little Bookworrn Children’s Bookshop. The baby books you ordered have arrived. Would you like us to bill you and send them on - or do you prefer to come in to the shop and pick them up yourself? 1] b. Hi Deidre. This is Mrs. Rodriguez, your neighbor from upstairs. A parcel of baby clothes arrived for you when you were out this morning. The delivery man asked me to sign for the package. You can come up and collect it any time: today, but not tomorrow because I'm going out for the day. 3] ¢. Hello, Deidre? It's your mom speaking. I've sent you a package containing some toys for the baby and some clothes for you. Let me know when you get it and if you like the presents. You can always send them back to the shop and change them if you don't like anything. Talk to you soon. Deidre’s Replies 1. Hi it's Deidre from downstairs. Thanks so much for taking my parcel. ll come by later today to take it from you - if that's convenient. 2. This is Mrs. Thomas speaking. I'm glad the books | ordered have finally arrived. Ill pop into the shop sometime this week to get them, so don't bother sending them on to me. 3. Mom, | haven't received anything yet. When did you send the parcel? | hope it hasn't got lost in the mail, We'te in this evening, so try to give me a call so we can talk, Bye for now. 4. With a partner, practice a short phone conversation between Deidre and one of the people from activity c. Copyright @ 1980-2016 Eausof L.A ght veseneaa. Did you understand the instructions for sending a package in the computer lesson? Here are some post office instructions for preparing packages before you send them. Read the instructions and then write the headings from the next page above the correct paragraphs. SIMPLE STEPS FOR PREPARING A PACKAGE (i) using a box If the object you are sending could be easiy damaged, it should be packed in a box. Choose a box with enough room for cushioning material around the contents. If you are reusing an old box, make sure that you cover all the previous labels and addresses with heavy black pen or sticky labels, tis also @ good idea to include a label inside the box with the address where your parcel is to be sent. (2) cushioning t Soft material should be placed all around the object to be sent. You can use old newspaper, packing paper or bubble wrap. Close and shake the box to see if you have enough cushioning, If you hear the object moving, you need to add some more cushioning (3) sealing the package The box should be seated with 2-inch-wide (5 cm) adhesive tape. You should use special packing tape, which is stronger than regular tape. Don't use string because it can get caught in the machines that the post office uses for processing the mail. (4) writing the address Write clearly on the front of the package the complete name and address of the person to whom you are sending the package. On the back you should write your own name and address, in case the package gets lost. You should always try to include the correct postal code. (5) bringing the package to the post office tfyou know how much your package weighs and you have the correct number of stamps, it can be dropped into a post office collection box. If your package contains something valuable, it should be sent registered mail so that you have a record if your parcel doesn't arrive. To send a parcel registered mail, you must take it to the post office and fill out a special form. 27 @% @ & CCopyign © 1990-2036 Eduso tA igh cere 49,50 Headings a. Sealing the Package b. Cushioning the Contents c. Writing the Address d. Using a Box e. Bringing the Package to the Post Office Match the words and phrases below with words and phrases in italics from the text in activity a. 1parcel package 2.sticky adhesive S.doesnitarrive gets lost 4, advisable its a good idea _ 5. complete fill out 6. delivered Si p 8 wrapping paper Pa Z.postage 8 ing. Match the ferent kinds of postal services to their definitions. express mail + registered mail + regular airmail « surface mail L This is the slowest kind of delivery, but itis also the cheapest. Surface mail 2. This is the most popular way to send mail, regular airmail 3. If you want to send a package or a letter quickly, you should use this service. express mail 4. If you are sending something important and want to be sure it won't get lost. it is a good idea to use this service. regist | Close your book and practice giving your partner instructions on preparing and sending a package, Copyright @ 1980-2016 Eausof L.A ght veseneaUnit7 Airmail to Tokyo a, Do you remember the dialogue, “Airmail to Tokyo"? Use the choices in italics to complete the dialogue between a post-office clerk and someone who is sending a package. Customer: I'd like to send this package © airmail / © surface mail / © special delivery to © Madrid / © Bangalore / © Sydney. Clerk: Sure. Let's see, It weighs © 15 pounds / © 10 pounds / © 5 pounds. That's ©$30/0 $15/ © $450. Customer: Sorry. How much did you say? Clerk: ©$30/0$15 /0 $450, © Ma‘am /© Sir Customer: How long will it take to get there? Clerk: Iellbe there in about © twenty /0 ten/o two days. b. Practice your dialogue with a partner. Take turns to be the customer and the clerk. c. Mark which of the following sentences a post-office clerk would say and which a customer would say. Customer Clerk 1. How much does it cost to send this special delivery? @ fe 2. This package should be better wrapped. 6 o 3. Would you lik e to send this registered mail? oO @ 4. will this pare el arrive by the weekend? @ O 5. That will be six dollars, ninety-five c ents. é @ 6. I'd like some stamps and an extra-large envelope, please. G ec 7. Shall weigh that f or you? c o d. Write a dialogue between a customer and a post-office clerk. Use the words and phrases from activities a. and c. to help you. Customer: Clerk: Customer: Clerk: Customer: Clerk: Copyright © 190-2016 Eduset Lt. Alights reserved 51site 1 Unit Passive Voice: Modals a. Read the following instructions from the post office about reporting a lost package. Underline the modals in the passive voice. b. Match the end of the instructions in B to their beginning in A. A B 1 If you don’t wrap your parcel properly, b_ will have to be weighed at the post office. 3. If you want your parcel to arrive quickly, d_ it must be sent by registered rail a 2 Ifyou don't put the correct postal code, @___b...it could be damaged. c. d 4 Ifyou have a heavy package, a_ aujt should be sent express. 5, If you want to make sure that your package 5 ries aie might be sent to the wrong c. Write four more instructions for sending a package. Use the information you have learned from this unit. Include passive modals in your instructions. 1, Ifyou are reusing an old box to pack a parcel in, all previus labels and addresses should be deleted. 2, packing paper or bubble wrap should be used to secure the contents of a package 3, the package should be sealed with 2 wide adhesive tape 4, the adress to whom the package is being sent and the senders address shouldbe clearly writen on the package d. Exchange instructions with a partner. 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