UNIT 1 GREETING AND WELCOMING TOURISTS Greeting is an act of communication in which human beings intention- ally make their presence known to each other, to show attention to, and tosuggest a typeof relationship (usually cordial) or social status (formal or informal) between individuals or groups of people coming in contact with each other (Wikipedia, 2016). Welcoming touristsis one of a tourguide activitiesto welcome and greet a tourist or a group of touristswith a pleasure or kindly courtesy and sometimes with presenting flowers to special tourists or guests. Objectives a. Leamers are able to use the right expressions for greeting and wel- coming tourists. b. Leamersare able to demonstrate how to greet and welcome tourists appropriately. c Leamers are able to introduce himself to tourists adequately. nr ‘Study the following expressions and discuss with your dassmates when we use the expressions. Good morning Good afternoon Good evening Morning Hello Welcome to Bandung Welcome to .. Howare you? Howare you today Mr. Coleman? Howare you this evening, Ms. Karen? How was the flight Sir? How was your travel, Madam? Can thelp youwith the luggage, Mr. John? Please, get into the bus. Watch your steps. Mindyourhead. Be careful. 2 | Creetingand Welcoming TouristsIs everyone in? On behalfof.. Please enjoy your holiday. Have a nice vacation Read the followin gdialogues with your pair or partner. a. Atouristarrivalat the Airport Driver: Cuest Driver: Cuest Driver: Would youcome thisway. This Guest: Good morning, Sir. Are you Mr. Brett? Good morning, yes | am. Welcome to Bandung.Can| help you with the luggage? The car isaverthere. Yes, of course, please. is our car Please, getinthe car Mr. Brett. Ok. Thankyou. b. Agroup of tourists arrival Tour guide: Good afternoon everyone. Tourists Good afternoon, Tour guide: | am David. On behalf of BatuZaman Tours, | would like to Tourists welcome youall to Bali Thankyou, thank you. Tour guide: Our bus is coming here. Can you just put tour luggage over Tourists here. Weill help youthe luggage. Certainly, thank you Tour guide: Now please, get into the bus and watch your steps. Tourists Thankyou. Greeting and Welcoming Tourists |3c. Tourists in the bus Tour guide: Hello everyone. My name is Lukas. On behalf of Viva Tours I'd like to welcome you all to Bandung. Before we make a move, let me make sure thatyouare all already here in the bus. Ms. Eva, Ms....,and..., Mr Martin Tourists Yes sir, am here, Yes sit, . Tour guide: is Mr. Martin here? Tourists Ithink Martin isstillin the toilet. Oh, there he is coming. Tour guide: Good, please getin Mr. Martin, | think everyone is already in. Is that right? Tourists: Yes,weallare here. Tour guide: ThankyouThe bus ride to yourhotel will take about fifteen minutes. Right now I'd like to take a minute to familiarize you with the area and discuss some brief safety precau- tions, Firstly, | would like to ask that you remain seated un- tilwereach our destination and that you donot eat or drink while on the bus. Secondly, please realize that it is against the law to get drunk in public, and it is suggested not to leave yourprecious personal bel on gings unattended. Enjoy yourvacation. CT Practice the dialogue with your partner. You have to change some of the information such the time, name of the tourist, place, and travel agent. CT Workin pair to create or write dialogues of askingand giving tourist in- formation. Then demonstrate in front of the dass and minimize to look atwhatyou write, «| Greetingand Welcoming TouristsRead the following greeting, welcoming and introducing one’s self to tourists at the airportand in the bus. Greeting, Welcoming and Introducing Oneself When meeting members of a tour on arrival, a guide performs the fol- lowing activities such as greeting, welcoming and introducing himself. Inintroducing himself, the tour guidementions his full name, tour oper- ator's name, business address and other supporting information. Some examples of greeting, welcoming and introducing one’s self are as fol- lows. 1. Cood morning, welcome to Bandung. | am David Mahardika, your guide for this tour. I'll tell you all about the things you will see. Ifyou. have any questions, you feel free to ask. Itis my job to answer your questions. All my timeis free to talk to you. Thank you 2. Good afternoon everyone. My name is Lukas Widyanto. On behalf of Viva Tour Agency, | would like to welcome you all to Bandung. The bus ride to your Preanger hotel takes you about fifteen minutes. Right now Id like to take a minute to familiarize you with the area and tell a brief safety precaution. You haveto fasten safety belts and. remain seated until we reach ourdestination. 3. Dear visitors,! would like to welcome you all to Bandung. Allowmeto introduce myself. Mynameis Michelle. | am your guide and will sup- port you during the tour. | promise you are going to enjoy your stay here in Bandung. This is a beautiful, quiet city where you can relax, sit by the theme parks, enjoy great meals and feel very comfortable. You.can walk into town and enjoy the fountains or take pictures. Greeting and Welcoming Tourists | 54, Hello, everybodyWelcome to Bandung. I'm your tour guide, Natalia. It’s great to meet you here in Bandung. You will discover that Bandung and the surrounding are beautiful. Like Paris, you will find there is even more tosee in Bandung than you have dreamed about. 5. Hi, everybody.| am Sukma, your tour guide for today. Were going to be pulling up to the hotel in just a few minutes. Please sit back and enjoy the view of theshoppingcentre on the left hand side of the bus asweenter the city. lask that you remain in your seats until we have come toa complete stop. Our agent, Mr. Wawan will be meeting you atthe bus to help you with your bags. Please double check to make sure your bag has been taken off the bus. On behalf of Viva Travel Tours, have a wonderful vacation in Bandung and I hope to see you tomorrow atthe information session. 0 Practice greeting, welcoming touristsandintroducing himself with your partner. You have to change some of the information such the time, name of the guide, place, and travel agent. or Work individually to fill in the missing wordsor phras greeting, welcoming and introducin gone self. 1. Good evening, My nameis. a lam your guide for this tour. would like welcometo__b_. My job isto help you tell in the following all about the things you will see. If you have any questions, youfeel freetoask. It__c___my pleasure to answer your questions. It is free totalk tome at___d__youneed my help. Thankyou. 6 | Greeting and Weleoming Tourists2. Good morning ladies and gentlemen. | am __a___. On behalf of. b would like to welcome you all to Our tourist bus ride to the hotel will take about. d min- utes. Now | would like to take a minute to familiarize you with the area and discuss some e for safety. Firstly, | ask that you remain seated ut f___are not permitted while on the bus. Secondly,! would like. & that it isagainstthe law togetdrunkin pub- lic. Enjoy your holiday with us. we reach our destination and that Hello visitors. | would like to welcome you all to_ Please,allowmetointroducemyself. Mynameis, b. Jam your guide and will support you during the tour. 1 promise you are going to enjoy your stay herein__¢___. Thisisa beautiful, quiet, unique, and famous city in indonesia. You can enjoy d and explore great culinary activities. The best restaurant serving various culinary products in this city is e You can also enjoy. Hello, everyone.| am your tour guide today My name is 1am happy to welcome you to b . It is a great pleasure to meet you here « You will find that d___ and the ng are very e and You surrout will also discover that there are many g in h, Good day, everybody. My name is a, your tour guide for today. We are going to leave for the hotel in. b | would like to ask your favour © and you can d on both sides of the bus as we enter thecity. I sug- gest you to remain in your seats until our bus e Our agent, f will be meeting you at the bus to help Greeting and Welcoming Tourists [7‘you with your bags. Please double check to make sure thatyour personal belongings are not g. On behalf of h have a wonderful vacation in and I hope to see you tomorrow at. i MT Worl pairto write what a tour guide has to perform when greeting, welcoming tourists and introducing himself. demonstrate in front of the dass and minimize tolook at what you write. Activity 9 |] Greetings are expressed in many different ways. Greetings are also shown physically or using body language. Match the following pictures of greetings with the captions by writing thecaptions under the pictures. h. Atraditional Thai greeting |7. Hawaii Airport Greetings 12. Arabic greeting /8. Hongi Maori greeting, New 3. Chinese greeting Zealand 4. Fistbump greeting 9. Indonesia Army greeting Is. Germany greeting ho. Japanese greeting 6. Hand kiss greeting 11. Pakistani greeting 12. Russian kiss greeting 45 | Greetingand Welcoming Tourists