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One of The Micro-Operations Is Maintenance of The Whole Site. Maintransformed Resources Are

The document discusses a case study on Birmingham International Airport. It identifies several micro-operations that take place at the airport, including security checks, maintenance, aircraft cleaning, ticket checking, refueling, and an information desk. It notes the transforming and transformed resources for each, as well as their output and customers. It states that the job of the operations director, Richard Heard, is to oversee 600 employees, manage day-to-day operations and long-term planning, and ensure efficiency while improving the passenger and airline experience. The summary speculates that Richard Heard spends his time dealing with customers, overseeing workers during busy periods, and avoiding traffic issues.

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Muhammad Haseeb Hassan
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234 views2 pages

One of The Micro-Operations Is Maintenance of The Whole Site. Maintransformed Resources Are

The document discusses a case study on Birmingham International Airport. It identifies several micro-operations that take place at the airport, including security checks, maintenance, aircraft cleaning, ticket checking, refueling, and an information desk. It notes the transforming and transformed resources for each, as well as their output and customers. It states that the job of the operations director, Richard Heard, is to oversee 600 employees, manage day-to-day operations and long-term planning, and ensure efficiency while improving the passenger and airline experience. The summary speculates that Richard Heard spends his time dealing with customers, overseeing workers during busy periods, and avoiding traffic issues.

Uploaded by

Muhammad Haseeb Hassan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Muhammad Haseeb Hassan

FA17-BBA-106

Production And Operation Managment

Assignment

Submitted to Dr. Yasir Tariq

Birmingham International Airport CASE

1.Identify some of the micro-operations to be found at the airport. For each one:

(a) Identify the transforming and transformed resources.

(b) State which is the predominant transformed resource.

(c) Describe the output of each micro-operation and say who you think its

customers are.

According to the statement of Richard Heard who is BIA’s operations director andinformation given by
paragraph two, it can be observed that many micro-operationsare conducted in this airport.

1. it is about the airport security check. Main transformed resources arepassengers. Transforming
resources are the security check staff which is mentioned byRichard about 300 people in BIA. The output
is the safe passenger and safety forplane. Obviously, customers are the passengers

2. one of the micro-operations is maintenance of the whole site. Maintransformed resources are
buildings and facilities. Transforming resources aremaintenance workers. Output of this micro-operation
is building with high safetycoefficient. Customers are the users of the building such as work staff,
passengers,security check staff and so on.

3. the micro-operations is about air-craft cleaning. Main transformed resourcesand transforming


resources are planes and cleaners respectively. Output is the neatplane and customers are the airline
staff and passengers.

4. the micro-operations is air ticket check. Main transformed resources andtransforming resources are
ticket and ticket staff separately. Output is the correctticket without identity error. Customers are
passengers.

5. supplementary fuel is also a micro-operation. Fuel is the predominanttransformed resource. Refueling


staff is the primary transforming resource. Output isthe plane with full fuel. Customers are the people on
the flight such as passengers and airline staff.
6. information desk can be regarded as one of the micro-operations. Maintransformed resource is
information guideline or query. Main transforming resource isinquiry staff. Output is the correct
information provided. Customers are certainly passengers.

2. Summarise the job of the operations director. What are the main issues/problems he faces
in managing the airport?

The job of the operations director is to oversee and manage about 600 of the BIA employees,manage
day-to-day airport’s operations, develop short and medium-term operational planningand plan for long-
term design and development of the airport.He needs to ensure smooth day-to-day operations in and
also outside of the terminal, makethe operation as efficient as possible, make a real difference to both
passengers and airlines;and continually improvement to encourage inward investment and exports.

3. What do you think Richard Heard actually does each day (how does he spend his time)?

In my opinion, I think that most of the time Richard Heard spend by dealing with customer. Different
customers have different version. Richard Heard must know on how to tackle his customers and also
must give their customers full satisfaction. Richard Heard must deliver the best among the best of their
services (airlines industry) to the customers. Other than that is, Richard Heard as the operations director
must oversee his workers work especially during pick time such as during the school holiday. this is
actually one of the ways in avoiding dificlty in traffic.

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