6/16/2020 T-Mobile eSIM | T-Mobile Support

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T-Mobile eSIM

Learn about eSIMs and how you can use them with T-Mobile.

On this page:

What's an eSIM?
Why an eSIM?
How can I activate an eSIM?
Download your eSIM settings
Got questions?

What's an eSIM?
Embedded SIM (eSIM) is just a physical SIM gone digital. Like a physical SIM card, an eSIM provides your connection to the T-Mobile network.
An eSIM is built into your device just activate it with your account information rather than inserting a physical SIM.
Some eSIM compatible phones like the iPhone XS, XR, and XS Max are also DSDS (Dual SIM Dual Standby). DSDS compatible devices can
accommodate both an eSIM and a physical SIM so you can have two wireless accounts with talk, text, and data on one device.

Why an eSIM?
eSIM is great for anyone who wants to use both their work and personal numbers on a single smartphone if you want to easily set up your phone with an
international carrier for extended stays outside the U.S. or you just want to get rid of that physical SIM card. Plus, AT&T, Sprint and Verizon customers
can get T-Mobile on their existing smartphone.

How can I activate an eSIM?

You'll need to visit a T-Mobile retail store to activate a postpaid line on an eSIM. One of our Mobile Experts will check your device for eligibility and
walk you through the setup process. Need help finding a store? Go to our T-Mobile store locator to find the store nearest you.
If you already have T-Mobile postpaid service on your eSIM capable device using a physical SIM card and are looking to swap the service to an
eSIM, you can either visit your local T-Mobile store or contact our Customer Care Experts for assistance.
If you want to activate a new Prepaid account on your iPhone with eSIM, download and install the T-Mobile eSIM app.
You can transfer the service on an eSIM from one Apple iOS 13.1+ device to another iOS 13.1+ device. Non-Apple devices to not have this
capability.

Download your eSIM settings

1. Activate your eSIM at a T-Mobile store or have one of our Experts swap your physical SIM for an eSIM.

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6/16/2020 T-Mobile eSIM | T-Mobile Support
If you skip this step, your eSIM won't work.
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2. Make sure you have access to the internet on your device, we recommend Wi-Fi.
3. If you're changing from a physical SIM to an eSIM, remove the physical SIM from your device.
4. After that, download the eSIM settings using the QR code or SM-DP+ Address below.

Find steps by choosing your Device and selecting eSIM settings in the Connection & Network drawer.

5. For iPhones with eSIM, go to Settings > Cellular > Add Cellular Plan.

SM-DP+ Address: T-MOBILE.GDSB.NET

Activation code: [Blank]
Confirmation code: [Blank]

Got questions? 

 What smartphones are compatible with eSIM? 

 I want to switch to T-Mobile and use eSIM on my compatible smartphone. How do I do that? 

 I’m a T-Mobile for Business customer. Can I activate an eSIM on my compatible phone? What if I have multiple phones I want to activate
with eSIM? 

 I’m a T-Mobile Prepaid customer. Can I activate an eSIM on my compatible phone? 

 Can I use the same rate plan on eSIM as I do for a physical SIM? Can I keep my current rate plan when I move to eSIM? 

 What happens if I accidentally delete my eSIM from my phone? How do I get it back? 

 Does this mean that you have my data backed up somewhere when I want to delete it? 

 What’s the difference between DIGITS and eSIM? 

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