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Service Operations Management – Assignment 6
Literature Review
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Submitted by:
Word count:
Date: 3rd February 2021.
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Executive Summary
The report provides a literature overview on Hotel Operations Management concepts, tools,
principles, frameworks and methodologies.
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Table of Contents
Executive Summary...................................................................................................................2
1. Introduction............................................................................................................................4
1.1 Term(s) definition.............................................................................................................4
1.2 History..............................................................................................................................4
1.3 Examples of applications and issues................................................................................4
2. Classifications and Categorization of the Subject into Building Blocks (Headings and Sub-
headings)....................................................................................................................................4
3. Brief Explanations of relevant Methodologies and Frameworks...........................................4
3.1 Supply Chain Management in the Hostel Industry...........................................................4
3.2 Operations Management...................................................................................................4
3.3 The Service Industry.........................................................................................................4
3.4 Hospitality Industry..........................................................................................................4
3.5 Logistics in the Hospitality Industry................................................................................4
3.6 Ranges of Amenities Offered in the Hotel.......................................................................4
3.7 Major Customer Base.......................................................................................................4
3.8 Customer Experience........................................................................................................4
4. Three Real-Life Applications.................................................................................................4
4.1 Park Plaza Westminster Bridge London...........................................................................4
4.2 The Big Blue Hotel...........................................................................................................4
5. Conclusion..............................................................................................................................5
References..................................................................................................................................5
Appendices.................................................................................................................................5
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1. Introduction
There has been a great spurge in service industry – with respect to the GDP of the country
and job prospects – as compared to the manufacturing sector which had dominated the
business world for a decades. Operation Management is a discipline that began to take care of
the board issues in an industrial facility climate. However, since the mid-20th century,
scientists, speakers, and specialists have started to adjust the field's information likewise to
uphold administration activities.
1.1 Term(s) definition
According to Luitzen de Boer, Operations management can be defined as a discipline which
“researches efficiencies in planning, organizing, and supervising in production and
manufacturing.” The discipline encourages one to be focused with a sense of delivery,
ensuring that inputs are appropriately converted into outputs effectively. Where, “nputs
themselves could represent anything from materials, equipment, and technology to human
resources such as staff or workers” [ CITATION Boe19 \l 1033 ].
A made certain about meaning of lodging the executives is that it's 'a field of business and an
examination, that tends itself to the operational parts of an inn just as a wide scope of
subsidiary points. For example, Accounting, organization, money, data frameworks, human
asset the executives, advertising, procedure, showcasing, income the board, deals, change the
board, initiative, gastronomy and the sky is the limit from there [ CITATION Tom14 \l
1033 ].
1.2 History
Over the most recent years, organizations in the tertiary area of the economy, for example,
the assistance sector, have expanded their overall offer in occupation creation and monetary
significance.
Gallie [CITATION Gal91 \n \t \l 1033 ] showed that around 80% of the utilized populace
were manual specialists before the First World War, yet by 1987 non-difficult work
represented a portion. With the expanding significance of administration conveyance,
administration activities, the board has gotten significant in associations' training, and an
applicable examination point inside the more extensive field [ CITATION Jef07 \l 1033 ].
Heineke and Davis [CITATION Jan07 \n \t \l 1033 ] express that the help area filled
altogether in the late 20th century, to the degree that administration organizations offered
80% of occupations in the USA. This fast development was brought about by a few
components, like change in the populace's way of life, liberation, and accessibility of better
framework, in light of new data and correspondence innovations.
2. Classifications and Categorization of the Subject into Building
Blocks
Management consists of overviewing of hotel staff, business management, upkeep and
sanitary standards of hotel facilities, guest satisfaction and customer service, marketing
management, sales management, revenue management, financial accounting, purchasing, and
other functions.
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The hospitality business profits by the complete and incorporated act of coordination and
supply chain management by conveying a reliably dependable and outstanding administration
at the best expenses.
3. Brief Explanations of relevant Methodologies and Frameworks
3.1 Supply Chain Management in the Hostel Industry
There is an expanded spotlight on conveying an incentive to the client at the least expensive
potential expenses in the present changing business climate. Lodging organizations, both of
all shapes and sizes, should zero in on the best way to offer items and administrations while
minimizing expenses. The current downturn has influenced organizations from everywhere in
the world, including the inn business [ CITATION Nor09 \l 1033 ].
Supply Chain Management centres around the administration of supply fasten exercises to
exploit client esteem and accomplish a manageable upper hand. It addresses exertion by
production network firms to create and run supply chains in the best and effective manner.
Store network exercises centre around item advancement, sourcing, creation, and
coordination, just as the data frameworks expected to arrange these exercises [ CITATION
Han111 \l 1033 ].
The idea of supply chain management the board was presented during the 1980s. Today,
because of the consideration given to store network executives, the definition has experienced
a critical number of changes. The Council of Supply Chain Management Professionals
characterizes production network the board in an accompanying manner, “Supply chain
management encompasses the planning and management of all activities involved in sourcing
and procurement, conversion, and all logistics management activities. Importantly, it also
includes coordination and collaboration with channel partners, which can be suppliers,
intermediaries, third party service providers, and customers. In essence, supply chain
management integrates supply and demand management within and across companies”
[CITATION Cou111 \p 1 \l 1033 ].
3.2 Operations Management
3.3 The Service Industry
3.4 Hospitality Industry
The hospitality industry is a billion-dollar industry that generally relies upon the accessibility
of available energy and discretionary cash flow. The cordiality business covers a broad scope
of associations offering food administration and convenience, meeting and occasions,
gaming, diversion, entertainment, and the travel industry administrations [ CITATION
STR12 \l 1033 ].
3.5 Logistics in the Hospitality Industry
Logistics management is an inventory network work that plans, actualizes, and controls the
productivity, stream, and capacity of merchandise, administrations to meet clients'
necessities. Co-ordinations the board is an incorporating task that facilitates all coordination
exercises, just as coordinating these exercises with showcasing, activity the executives,
money, and data innovation Council of Supply Chain Management Professionals
[ CITATION Cou111 \l 1033 ].
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Wilson [CITATION Wil09 \n \t \l 1033 ] composes that, with the developing
comprehension of co-ordination the executives as an region of upper hand, co-ordination the
board actually deals for certain issues since organizations actually consider calculated
administration capacities as a different piece of their tasks from other organization exercises.
Another critical standard of coordination the board is sorting out the serious regions they
need to zero in on in their tasks. Because of the nonstop change in the coordination climate, it
is critical to make a move immediately to satisfy clients' requirements to help construct and
keep up client esteem. Consequently, just when coordination the executives procedures
depend on the requirements of the organization, would they be able to acquire an upper hand
[CITATION Bri01 \l 1033 ].
3.6 Ranges of Amenities Offered in the Hotel
3.7 Major Customer Base
3.8 Customer Experience
The customer experience
4. Three Real-Life Applications
4.1 Park Plaza Westminster Bridge London
• Operation management of Park Plaza has a crucial role, as such, it assists the firm in
attaining its objectives in an effective manner.
• It includes development of day-to-day strategies that acts as an aid in keeping the
record of the activities. (Park Plaza Westminster Hotel, 2020)
• Further it has an important role in increasing the performance of the firm to a
significant level.
• Operational manager plays an effective role in managing the functions of all the
departments that are engaged in attaining the objectives of the firm (Larsen, Tonge
and Lewis, 2007).
4.2 The Big Blue Hotel
• It maintains balance among the functions of several departments such as marketing,
production, advertising, finance as well as research and development.
• All these departments are interrelated with one another as they are involved in
achievement of business goals to a greater extent (The Big Blue Hotel, 2020.)
• In order to enhance the efficiency of firm such as The Big Blue Hotel such is
considered most effective strategy that can act as an aid for the concern in performing
business activities without any obstacles.
5. Conclusion
References
Appendices
