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Mobeen KhaliQ

This document contains a questionnaire to investigate customer trust in e-shopping. It collects basic demographic information and asks participants to rate their level of agreement with statements regarding perceived online security, perceived online privacy, e-satisfaction, and e-loyalty on a scale of 1 to 5. The questionnaire aims to keep participant information confidential and for research purposes only.

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Ali Aamir
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45 views2 pages

Mobeen KhaliQ

This document contains a questionnaire to investigate customer trust in e-shopping. It collects basic demographic information and asks participants to rate their level of agreement with statements regarding perceived online security, perceived online privacy, e-satisfaction, and e-loyalty on a scale of 1 to 5. The questionnaire aims to keep participant information confidential and for research purposes only.

Uploaded by

Ali Aamir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire

This survey is going to be conducted to investigate " E -Shopping and customer


trust “The information that you will provide will be kept secret and so
confidential and will use only for research purpose.
BASIC INFORMATION

Name/E-mail: __________________________________
Cell#: ______________________________

1. Gender: (1) Male, (2) Female


2. Age:(1) 20-30 years (2)31-40 years (3) 41-50 year (4) 51-60 years (5) 61 and above
3. Education: (1) Bachelor (2) Master (3) MPhil / Ph.D. (4) Other/Professional
4. Monthly Income (1) Less than 15000 (2) 15000-30000 (3) More than 30000

Indicate (✓) your level of agreement with the following statements.1=SD: Strongly
Disagree, 2=D: Disagree, 3 = N: Neutral, 4= A: Agree, 5= SA: Strongly Agree

Perceived Online Security


I believe that the online store implements security
PS1 SD D N A SA
measures to protect internet shoppers.
I believe that the online store usually ensures that
PS2 transactional information is protected from accidentally SD D N A SA
altered or destroyed during transmission on the internet.
PS3 I believe that the online store has a very safe online paying
SD D N A SA
mechanism.
PS4 I believe that the online store has the superior ability to
SD D N A SA
handle online hijackings.
PS5 I believe that transactions are protected by the state-of-
SD D N A SA
the-art security technique at this online store.
Perceived online privacy
I was informed what information the company would
PP1 SD D N A SA
collect about me.
The online store explained how they would use the
PP2 SD D N A SA
information collected about me.
PP3 The online store has a clear mechanism/policy to review
SD D N A SA
and change incorrect personal information.
PP4 I feel that the online store is making effort to keep my
personal information out of hands of unauthorized SD D N A SA
individuals.
PP5 I feel that the online store will not release my personal
SD D N A SA
information about me without my express permission.
E-Satisfaction
ES1 I like to purchase products from the online store. SD D N A SA

I am pleased with the experience of purchasing products


ES2 SD D N A SA
from the online store.

I am pleased with the experience of purchasing products


ES3
from the online store.

I am satisfied with the experience of purchasing products


ES4
from the online store.

E-Loyalty
If the online store continues maintaining current service
EL1 SD D N A SA
performance, I will not switch to other online stores.

EL2 As far as the product types sold at this online store are
concerned, I do not quite consider purchasing at other SD D N A SA
online stores.

EL3 I like to utilize this online store. SD D N A SA

EL4 This online store is the best web site to shop clothing. SD D N A SA

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