Denial occurs despite signs of deteriorating performance.
Leaders may try to persuade employees of all
is well. Explains which of the following?
Crises stage
Inaction stage
Faulty Action stage
Blind stage
0.5 points
QUESTION 2
Mattel Inc. is customizing its Barbie dolls to cater the needs of diverse customers. This is ____ survival
niche strategy.
Specialist
Generalist
Interlocking Directorships
Create Lobby
0.5 points
QUESTION 3
__ decisions are taken in a crisis situation.
Programmed
Non-programmed
Rational
Non-rational
0.5 points
QUESTION 4
What one of the following is considered as a determinant of organizational structure instead of a
dimension of organizational structure?
Organizational strategy
Centralization
Formalization
Complexity
0.5 points
QUESTION 5
___ is the person who serves as one of the key persons in managing change initiatives.
Change agent
CEO
CFO
CIO
0.5 points
QUESTION 6
Which one of the following statements is not applicable to a global matrix structure?
It works best when pressures for decision-making balances the interests of product
standardization and geographic localization.
It is most optimal when coordination to share resources is important.
Companies that use this are those with mature product lines and stable technologies.
Geographic distances for communications are greater.
0.5 points
QUESTION 7
Company C provides job training programs for all of its employees. It offers a fast track to promotion for
all interested workers and conducts safety seminars that are given by professional safety experts. It is
most likely Company C is strongly interested and concerned about which one of the following?
Productivity
Innovation
Market goals
Employee development
0.5 points
QUESTION 8
The traditional supply chain of any automobile company follows ___ production capacity and ____
design.
Mass & Mechanistic
Mass & Organic
Unit Level & Organic
None of the Above
0.5 points
QUESTION 9
All of the following are characteristics of a decentralized organization except which one?
Face-to-face communication
Few rules
A relaxed hierarchy
Emphasis on learning
0.5 points
QUESTION 10
One of the prominent characteristics of the organic structure is __
Flexibility and adaptability
Flexibility but not adaptability
Adaptability but not flexibility
Adaptability and rigidness
0.5 points
QUESTION 11
Tesla Inc. for its electric cars follows ____ production capacity and ____ structure.
Unit Level & Organic
Mass & Mechanistic
Continuous Process & Organic
All of the above
0.5 points
QUESTION 12
"Health care organizations, universities, and banks are most likely classed as which one of the
following?"
Manufacturing technology organizations
Product and service organizations
Service technology organizations
Flexible manufacturing systems
0.5 points
QUESTION 13
"Dave has hired Donna's company to process the payroll for his business, Tux and Tails. Donna will also
be preparing all the tax forms associated with a company that has hired employees. It can be said that
Dave is ____ this process for his company."
outsourcing
reengineering
decentralizing
centralizing
0.5 points
QUESTION 14
Forces for change include:
Technology
All of the given options
Competitive environment
Social trends
0.5 points
QUESTION 15
"""Facebook depends on Zuckerberg s programming expertise to achieve company goals"". This is an
example of __ power."
Expert
Referent
Reward
Legitimate
0.5 points
QUESTION 16
"Textile sector of Pakistan may be in threat due to influx of Chinese Products. If local players do not
adopt advanced technology, their businesses may suffer a lot. This concept refers to___"
Environmental decline or competition
Vulnerability
Organizational Atrophy
None of the Above
0.5 points
QUESTION 17
"The giant company fails to cater the emerging needs of the customers. To bridge this gap, ____ pop up
to fill the void. "
Large scale Manufacturing
Multinational
Niche
All of the above
0.5 points
QUESTION 18
What one of the following is considered as a dimension of organizational structure instead of a
determinant of organizational structure?
Strategy
Organization size
Centralization
Environment
0.5 points
QUESTION 20
"In OT, the dominant coalition is generally referred to___"
a group of people who are involved in grapevine.
a group of people who spread negative word of mouth.
"a group of people who has the ""power to influence the outcomes of decisions"""
a group of people who resist organizational change initiatives.
0.5 points
In which one of the following environment sectors would the increasing Hispanic population be most
likely to be placed?
Economic conditions sector
Technology sector
Sociocultural sector
Government sector
John lives in Atlanta while Brad resides in Dallas. Both men work for the same company and are in
contact with each other via computer every day. They are able to see and hear each other and
effectively exchange ideas and thoughts about the company. John and Brad would most likely be called
members of a(n) ____.
virtual team
divisional grouping
matrix structure
virtual network structure
QUESTION 21
"According to Woodward, Different technologies impose different kinds of demands on organizations
and those demands had to be met through an appropriate structure"""
TRUE
FALSE
0.5 points
QUESTION 3
"Japanese approaches such as; TQM, Theory Z and Kaizen followed by US Counterparts falls under ____
quadrant. "
Population Ecology
Institutionalism
Resource Dependency
Collaboration
The hospital emergency room requires the paramedical staff to be __ in variety and __ in Analysability.
High & High
High & Low
Low & High
Low & Low
QUESTION 23
The organization has a responsibility to help displaced/ laid off workers to cope with the loss of their
jobs and get reestablished in the job market is known as?
Communicate more not less
Help survivors thrive
Provide assistance to displaced workers
All of the above
0.5 points
QUESTION 24
Low-cost production factors are one of the primary drivers that motivate companies to expand into the
international arena.
TRUE
FALSE
0.5 points
QUESTION 25
"Automobile assembly lines and bank teller departments have tasks that are formalized and
standardized. There is little task variety in them and they use objective, computational procedures. It
can be stated they most likely use which one of the following?"
Routine technologies
Flexible manufacturing systems
Intensive technologies
Craft technologies
0.5 points
QUESTION 26
Which one of the following step is not included in the problem identification process of rational
decision-making approach?
Scanning the environment in which the decision is to be made
Clearly define the problem for which the decision is to be made
Clearly highlight the core objectives to be achieved after the decision is implemented
Develop multiple options using divergent thinking skills
0.5 points
QUESTION 27
Who or what is noted for the development of a popular and effective model of competitive forces and
strategies that is used by organizations for strategy formulation?
Raymond Miles
Michael E. Porter
Charles Snow
Nike
0.5 points
QUESTION 28
"Sander's company has been dealing in the international market arena for years. The company has
recently located its fourth manufacturing facility in a foreign country. At the close of 2008, the
company's financial records revealed that 58% of its revenues were derived from foreign sales. Sander's
company is most likely at what stage of its international evolution?"
Global
National
International
Multinational
0.5 points
QUESTION 29
"Which organizational form has the characteristics of vertical communication, centralization of
knowledge and task control occurs at the top levels, and a strict hierarchy of authority and control?"
Mechanistic
Organic
Business intelligence
Integration
0.5 points
QUESTION 30
"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar
fashion. Her customers and some other stakeholders suggested she should close her operations on
Sundays. Carmen is willing to comply to keep them content and appreciative of her business. Carmen is
most likely experiencing influence from her ____."
institutional environment
organizational ecosystem
collaborative network
supply chain
Bounded rationality means__
Managers have sufficient time in making rational decisions.
Managers cannot make rational decisions.
"Managers' ability to make rational decisions is limited due to several reasons such as
complexities in a problem, less amount of time available to make rational decision etc."
Managers' ability to make rational decisions is limited due to incapable subordinates.
0.5 points
QUESTION 3
"Alex has a small business operation, which manufactures and sells products that produce low voltage
electricity. He has found a reliable source of supply for the rare raw materials he needs for production.
The market seems to have a small, but growing interest in his products. It can be stated Alex has most
likely found a market ____."
variation
niche
specialist
ecosystem
0.5 points
QUESTION 5
"An organization with the characteristics of centralized decision-making, stricter hierarchy, and more
control and coordination from the top levels of the organization is likely to have a ____."
high uncertainty avoidance
stable power avoidance
high power distance
low uncertainty avoidance
QUESTION 7
One of the key characteristics of the mechanistic structure is __
Flexibility and adaptability
Flexibility but not adaptability
Rigidness in adapting necessary organizational changes
Adaptability and rigidness
0.5 points
QUESTION 11
Assume that you are a departmental head where you recently found that some of your team leaders
need to develop their skills in practically dealing with macro level issues of their respective teams. Which
specific training or course you would advise them to undertake at a business school?
Organization Development
Organizational Behaviour
Human Resource Management
Organization Theory
0.5 points
QUESTION 12
Employees who dislike change initiatives generally tend to __ the change.
Accept
Resist
Adapt
Support
0.5 points
QUESTION 13
The survival strategies followed by advocates of Resource Dependency includes;
Alter interdependent relationships
Create Joint Ventures only
Both A & B
Isomorphism
0.5 points
Efficiency of an organization refers to the amount of resources used in order to achieve its stated goals
True
FALSE
QUESTION 14
Which one of the following is not the John Child's arguments of strategic choice?
"""Decision makers have more autonomy than that inferred by those arguing for the
dominance of environmental, technological, or other forces."""
"""Organizational effectiveness should be construed as a range instead of a point""."
"""Organizations occasionally have the power to manipulate and control their
environments""."
"""Authority should be defined in terms of the response of the subordinate""."
0.5 points
QUESTION 16
Assume that you joined an organization as your first full-time employment after graduation. One day
you find yourself in an argument which is now leading towards a serious conflict with your teammate.
Which conflict-handling intention you should not practice?
Avoiding
Competing
Compromising
Collaborating
0.5 points
QUESTION 19
"If we take the bird s eye view, the structures of Unilever and P&G resemble with each other. This
concept refers to____. "
Isomorphism
Population Ecology
Resource Dependency
None of the Above
0.5 points
QUESTION 20
"In OT, the dominant coalition is generally referred to___"
a group of people who are involved in grapevine.
a group of people who spread negative word of mouth.
"a group of people who has the ""power to influence the outcomes of decisions"""
a group of people who resist organizational change initiatives.
0.5 points
QUESTION 22
Which one of the following is not included in the 7 S framework of Waterman et al. (1980)?
Structure
Strategy
Synergy
Style
0.5 points
QUESTION 23
"Health care organizations, universities, and banks are most likely classed as which one of the
following?"
Manufacturing technology organizations
Product and service organizations
Service technology organizations
Flexible manufacturing systems
0.5 points
QUESTION 24
"An organizational ecosystem depicts the resource transactions, flows, and linkages that occur among
two or more organizations."
TRUE
FALSE
0.5 points
QUESTION 25
"At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they
warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site
presentations at all locations to explain to employees why the layoffs were needed and to provide as
much information as they could about what employees should expect. Represents an example of?"
Provide assistance to displaced workers
Help survivors thrive
Both A & B
More Communication is significant
0.5 points
QUESTION 26
Binding the company into strict agreements and not facilitating the partner organization beyond it. This
concept refers to____.
Win win strategy
Mimic approach
Cooperation
Adversary
0.5 points
QUESTION 27
"A departmental manager is tactfully trying to take the union leader on his side because he is resisting
the change program. The aim is not to seek a better solution from him rather, to obtain his endorsement
for the change. The manager is using __ tactic to deal with the resistance to change program."
Education and communication
Co-optation
Coersion
Develop positive LMX relationship
0.5 points
QUESTION 28
Assume that you and your three other team leaders are attending a meeting in which the consultant is
advising you to make certain corrective measures in the first step of change management program.
Which type of consultation is this?
Process consultation
Focus-group
one-to-one
one-to-many
0.5 points
QUESTION 29
Handicrafts making done at a small scale in Pakistan follows ___ production capacity and ___ structure.
Mass Level & Organic
Mass Level & Mechanistic
Unit Level & Mechanistic
Unit Level & Organic
0.5 points
QUESTION 30
An organization's purchasing department fulfills a boundary-spanning role when it stockpiles supplies
and raw materials.
TRUE
FALSE
"Steve's canvas tarp company receives 86.94% of its revenue from Stan's ""Luxury Boat Sales and
Service"" business. Steve recommends Stan's business to his customers and includes it in his own
organization's advertisements. Steve would be considered a(n) ____ of Stan's business."
direct competitor
contingency
stakeholder
organizational contributor
claimant
1 points
QUESTION 2
The Lightning Pharmaceutical Company recently began a new method for handling prescription
purchases for its customers. It is now able to completely serve customers' pharmaceutical needs within
two minutes. Pharmacy personnel are highly trained in the new prescription procedure and the business
has seen a 50% increase in its pharmacy transactions. Lightning's new method is providing it a(n) ____
over its competitors.
internal process approach
low-cost leadership strategy
competitive advantage
differentiation strategy
1 points
QUESTION 3
"Internal and external change that threatens long-term survival and may require the organization to
tighten up. The organization may have excess personnel, cumbersome procedures, or lack of harmony
with customers. The prompt action is to seek good information in terms of Employee /Customer Survey.
Describe which stage?"
Faulty Action stage
Crises stage
Dissolution stage
Blind stage
1 points
QUESTION 4
"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar
fashion. Her customers and some other stakeholders suggested she should close her operations on
Sundays. Carmen is willing to comply to keep them content and appreciative of her business. Carmen is
most likely experiencing influence from her ____."
institutional environment
organizational ecosystem
collaborative network
supply chain
1 points
QUESTION 5
Binding the company into strict agreements and not facilitating the partner organization beyond it. This
concept refers to____.
Win win strategy
Mimic approach
Cooperation
Adversary
1 points
QUESTION 6
The frequency of unexpected situations and novel events occur when departmental activities are
performed with HIGH Analyzability.
TRUE
FALSE
Solution -
1. One of the key characteristics of the mechanistic structure is formal centralized network.
Clarification - Mechanistic structure is actually a bureaucratic structure which looks at a formal
hierarchical structure with lots of centralized control and process flow.
2. False
Clarification -The frequency of unexpected situations and novel events occur when departmental
activities are performed with HIGH Variety. This is possible with engineering technologies and non-
routine technologies which results in new situations.
1 points
QUESTION 7
Company C provides job training programs for all of its employees. It offers a fast track to promotion for
all interested workers and conducts safety seminars that are given by professional safety experts. It is
most likely Company C is strongly interested and concerned about which one of the following?
Productivity
Innovation
Market goals
Employee development
1 points
QUESTION 8
The employees of Jones and Smith interact together to efficiently and effectively produce the company's
product and ensure the organization is achieving its stated purpose and goals. It can be concluded that
Jones and Smith would be considered a(n) ____.
organization
stakeholder's paradise
bureaucratic operation
professional bureaucracy
1 points
QUESTION 9
"According to Woodward, Different technologies impose different kinds of demands on organizations
and those demands had to be met through an appropriate structure"""
TRUE
FALSE
1 points
QUESTION 10
Creativity is initiated to limit bureaucracy. New product or service lines are started. Company is
bouncing back and winning the trust of its stakeholders. All aspect belongs to which organizational life
cycle stage?
Formalization stage
Elaboration stage
Collective stage
Entrepreneurial stage
1 points
All of the following are characteristics of a decentralized organization except which one?
Face-to-face communication
Few rules
A relaxed hierarchy
Emphasis on learning
1 points
QUESTION 2
"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar
fashion. Her customers and some other stakeholders suggested she should close her operations on
Sundays. Carmen is willing to comply to keep them content and appreciative of her business. Carmen is
most likely experiencing influence from her ____."
institutional environment
organizational ecosystem
collaborative network
supply chain
1 points
QUESTION 5
"In a Multinational Company, work done by HR Generalist in contemporary era is based on______"
High Analyzability & High Variety
Low Analyzability & Low Variety
High Analyzability & Low Variety
Low Analyzability & High Variety
1 points
QUESTION 7
"The creative and technically oriented owners are confronted with management/ administrative issues,
but they may prefer to focus their energies on inventing new products and services. Illustration
demonstrates which of the following."
Collectivity stage
Formalization stage
Elaboration stage
Entrepreneurial stage
1 points
QUESTION 8
The organizations that are willing to create their monopoly in the market follows ___ approach.
Institutionalism
Zero sum approach
Population Ecology
Collaboration
1 points
QUESTION 9
Jerome and his coworkers are working on a way to combat the company's loss of market share to
competitors. They will present their findings and recommendations to top management along with
contingency plans and alternative approaches. Jerome and his coworkers most likely comprise a(n)
____.
intelligence team
cooptation
task environment team
sector
1 points
Which one of the following is not an individual source of resistance to change in organization?
Habit
Job security
Structural inertia
Fear of unknown
QUESTION 2
The solution phase of the rational decision-making approach does not include __.
Develop multiple options using divergent thinking skills
Clearly highlight the core objectives to be achieved after the decision is implemented
Choosing the best option to solve the problem using convergent thinking skills
Implementing the chosen option while being within organizational capacity
1 points
QUESTION 3
"According to the paradigm shift model of change management, 'D' refers to __"
Destruction
Development
Disaster
Dissatisfaction
1 points
QUESTION 4
"Coercive forces are the internal pressures exerted by the organization on itself to adopt structures,
technologies, and behaviors that are similar to other organizations."
TRUE
FALSE
1 points
QUESTION 7
"Health care organizations, universities, and banks are most likely classed as which one of the
following?"
Manufacturing technology organizations
Product and service organizations
Service technology organizations
Flexible manufacturing systems
1 points
QUESTION 8
The organization has suffered irreversible damage and no strategy can help it to thrive again in the right
direction.
Dissolution stage
Inaction stage
Faulty stage
Blind stage
1 points
QUESTION 9
Horizontal structures are created to perform tasks considered strategically important to the company.
TRUE
FALSE
QUESTION 10
"Which one of the following decision-making model ""deals with the patterns or flow of multiple
decisions within organizations? "
Management science approach
Carnegie Model
Incremental Decision Model
Garbage Can Model
1. The ________ focuses on organizational diversity and adaptation within a population of
organizations.
A. ? organizational ecosystem
B. ? institutional perspective
C. ? institutional environment
D. :-) population-ecology perspective
E. ? collaborative-network perspective
1. The global geographic structure divides the world into geographic regions, with each geographic
division reporting to the CEO.
A. :-) True
B. ? False
8. The _______ theory states a manager's choice of organizational structures and control systems
depends on characteristics of the external environment.
(a) Mechanistic (b) Management science (c) Organic (d) Contingency
