ITCS316 Midterm exam Part #1
Assignment Content
1. Question 1
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[5 points] Specify the measures for evaluating the usability goal Efficient to Use Explain how UOB
SIS fulfilled or failed to fulfill the efficiency usability goal according to the measures and provide an
example. Specify one question to evaluate the efficiency of UOB SIS.
Answer
Learnability refers to how simple it is for a student to complete basic tasks while interacting with a product for
the first time. The interface is designed to suit university students, without the need for explanation and with
just a few clicks in just a few seconds. It is not required that someone show (teach) them how to use it. there
also interact menu Through which you can obtain official university documents online, know the average and
grades of the semester, and you can also delete the material from the user's main interface directly and without
effort.
2. Question 2
3.5
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[5 points] Specify and Explain one interaction type that is commonly used on e-learning applications and
websites such as blackboard. Then specify an interaction type that is currently not used in the e-learning
applications and websites but you would like to use it and explain why.
Answer
interaction type that is commonly used:
Conversing: When students are studying in a live session, they can communicate with one another and with the
teacher.
interaction type that is currently not used:
Instructing:
I had no idea how to use the website the first time I used it, and there was no instruction to guide me. The site
really needs some explanation in the first time.
3. Question 3
3
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[5 points] Specify three cognitive processes involved while interacting with UOB SIS website. Explain how
the interface supported attainting the cognitive processes and provide examples.
Answer
Attention , Memory , learning
memory: Even if you are in the fourth year of study, you can obtain first semester grades from the site at any
time you want.
attention : The study materials are organized in a table of details specific to them, such as doctor names, study
times, and so on, and they use distances and borders with no non-related information.
We can quickly learn anything on the website. so (learning) also
4. Question 4
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[5 points] Identify one desirable user experience related to the interaction with the online dictionary merriam-
webster. Explain why it is related and important then provide an example to support your answer.
Answer
Emotional interface: Expressive Interface
The interface should be interactive, fun and attractively designed, and we don't forget to care about the actual
correct translation .
Feedback
Feedback for student
4/26/21, 9:32 PM
Q1: Efficient to use (efficiency): refers to the way a product supports users in carrying out their tasks to save
time, efforts, money, resources,..
Measures for efficiency: [2 points] [at least two measures]
• How long users take to complete a tasks,
• Input rate using keyboard or mouse,
• Use of patterns (how users make use of the interface patterns to solve a task),
• Frequency of function of use.
[2 points]
• SIS fulfill the efficiency usability goal because once the students login using their Id , the system identify all
their information such as name, courses completed, courses register so when a student wants to register courses
the system will identify the courses to be registered (input rating to complete a task)
• When student want to do a grade appeal the choices for the academic year and semesters by default show the
current academic year and the past semester so it will not require the users to enter them. [save efforts]
[1 points]
Questions
How long it will take to complete the registration process?
What is the average time for completing the registration process?
The numbers of step (clicks) required to register a course :
a. 1
b. 2-3
c. 4-5
Q3: • Any three of the following Cognition processes: [2 points]
– Attention
– Perception
– Memory
– Learning
– Reading, speaking and listening
– Problem-solving, planning, reasoning and decision-making
• [1 point] Attention: SIS allows users to focus on information that is relevant to what they are doing. There are
clear identified categories for the services related to students such as registration. The time-table is displayed in
the opening page, etc.
• [1 point] Perception: The ability to understand or notice something easily. In Meriam-Webster the text is
clear. The Icons are easy to distinguish and read. For example the is high contrast between the foreground and
the background in the menu options to become very noticeable.
• [1 point] Memory: the user interface in SIS is GUI so the user will not need to remember the tasks but only
recognize them. “the students should write the methods supporting memory”
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Part#2
Assignment Content
1. Question 1
3.5
/ 5
[5 points] Explain the Persuasive technologies and behavioural change and specify the type of the interface.
Provide an example from an existing application/website that support Persuasive technologies and behavioural
change and explain how the design supported it.
Answer
Amazon: it encourages persuasive technology and behavioral modification because it makes the purchasing
experience so quick and straightforward that people can buy more, and when a consumer selects a product to
buy, the website will show the customer several products that are relevant to the one bought, encouraging the
customer to buy those items as well. So, The click process makes purchasing something from their online store
a breeze. Its also support some Techniques like Pop-up ads, reminders for hot seals, prompts, personalized
messages, emails
2. Question 2
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[5 points] Explain one design heuristic that support providing Feedback to users. Provide an example from an
existing application/website of how the design heuristic was supported and explain why.
Answer
Preventing Errors is a design heuristic that supports providing feedback to users. When a user creates a new
account on AliExpress, the user will be asked for information such as a username and password etc ; if the
username has already been taken by another user, an message error will pop up to notify the user and tell the
user to change it to complete the registiration. also if the password do not match the required password or the
email is not correct another error message will appear.
3. Question 3
2.5
/ 5
[5 points] Explain one design heuristic that helps users’ actions. Provide an example from UOB SIS website of
how the design heuristic was supported.
Answer
In the SIS scheme, there are several icons such as Home, Email, Language, and Logout.
If the user clicks on the email icons, he will be redirected to emails sent by their teachers, while if he clicks on
the home page, he will be redirected to the home page. Its also Show Status of the student Is he a regular
student or does he have some ultimatums? This is in order to pay attention to his academic achievement.
4. Question 4
2.5
/ 5
[5 points] Explain how actions are coordinated in WhatsApp? Explain the information and tools that can be
used to support coordinating WhatsApp?
Answer
Whatsapp users may create a community between themselves to help them organize their acts. Furthermore,
within the same group chat, users may choose to respond to specific messages from specific users.
Whatsapp also allows users to exchange photos, documents, voice messages, and group calls inside the same
conversation, which can help people work together better. We do not ignore the privacy buttons, you can
activate them to avoid nosy people, and you can activate mute to avoid inconvenience as well.
Feedback
Feedback for student
4/25/21, 2:27 PM
Q1: please check he key solution .
Q3: - User Control & Freedom
• Nilsen: Users often choose system functions by mistake and will need a clearly marked "emergency exit" to
leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
• Exit from unwanted situation, ability to do and undo, not to force people towards specific action.
• Provide an example from UOB SIS of how the design heuristic was supported(3 Points).
For example :undo option when write a keyword in search bar or if choice any option
Or Explore (give many options)
- Flexibility & Efficiency
• Nilsen : Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user
such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent
actions.
For example Uob SIS website support a good UIs offer flexible & efficient path for experts and flexibility with
options
- Recognition Over Recall
• Nilsen: Minimize the user's memory load by making objects, actions, and options visible. The user should not
have to remember information from one part of the dialogue to another. Instructions for use of the system
should be visible or easily retrievable whenever appropriate.
• It means that what you able to do is clear on the interface that you have shown, you do not need to remember
what the red button mean.
• For example Uob SIS website support preview options
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