M.
SEENI RAJA MOHAMED
1/575, Mosque Street, Villivakkam, Chennai, India.
Mobile: +91-9940837202 Email: seenirajamohamed@outlook.com
Profile Summary
A competent IT support professional with a proven track record of providing
specialist technical and helpdesk support. Extensive experience of working in the
front-line helping clients and colleagues resolve complex technical IT issues.
Possessing excellent client facing skills, natural problem solving and analytical skills
and able to contribute to the development of best practice, procedures and policies
within a company. Flexible to work in challenging environment as a genuine team
member with own Initiative.
Functional Skill Areas and Key Strengths
IT Ticket Management Software (ManageEngine Service Desk Plus): Create
Service request (or) Incident ticket, Update troubleshoot information and
Resolve the issued and get feedback from users.
Operating Systems: Windows XP, Win7, Windows 8, Windows 10.
Application: Microsoft Office, Lotus Notes, Java, ManageEngine Desktop Central
Ticketing Tool, Acronis Software.
Hardware and Networking: Assembling and troubleshooting of hardware
devices.
Installation of all Microsoft Windows Series (Win7, Win8, Win10, Server 2008,
2012.).
MS outlook configuration, backup, restore and troubleshooting.
Disk Management, Partitions, Folder sharing, Access Permission.
Printer and scanners installation and troubleshooting.
Modem configuration and Data Cards installations.
Basic networking, Configuration of TCP/IP setting.
Remote desktop and remote assistance.
Cabling and LAN troubleshooting.
Installing and configuring windows server Active directory.
Strong technical expertise and knowledge of IT industry.
Excellent documentation, record tracking, and data securing skills.
Remote IT help desk technicians provide technical support over the phone or
Web.
Professional Experience
Global Computers – Ramanathapuram Seb2017-At present
System Administrator
Responsible for diagnosing & resolving hardware, software & end user issues.
Provide 24x7 Tier 1 support for all High Priority Incidents.
Acting as the first point of contact for all IT & technical queries.
Raising & maintaining incident tickets and problem records.
Escalating unresolved problems to other support staff.
Talk staff or clients through a series of actions, either face-to-face or over the
phone, to help set up systems or resolve issues.
Involved in the rollout of software updates and patches.
Provide support, including procedural documentation and relevant reports.
Set up new users' accounts and profiles and deal with password issues.
Secondary support for Configuration Management, Vendor Management,
Procurement, Asset and Service Level Management.
Develops asset and configuration management standards, plans and procedures.
Rapidly establish a good working relationship with customers and other
professionals.
Coordinate with third party support service providers for vendor support.
Consolidated Gulf Company – Doha, Qatar Mar2016- Jul2017
Desktop Engineer (Client QVC)
Responding to requests for technical assistance in person via phone, Email and
remotely.
Creating tickets in Service desk plus ticketing system and followed up on tickets
to provide resolutions for end users.
Achieved 85% high first call resolution and 90% customer satisfaction rate.
Create performance reports on Help Desk and IT Support employees.
Installing, upgrading and troubleshooting Hardware, Windows OS, authorized
desktop applications and peripheral equipment.
Installing Backup System Images using Acronis Software.
Optimize and standardize the handling of the antivirus system.
Configuring and troubleshooting mail Clients such as Lotus Notes.
Installing & supporting of software like Microsoft Office, Open Office etc.,
Troubleshooting Network related issues.
Installed, configured and maintained the regular updates of Antivirus.
Attending calls of CEO's, VIP and Managers.
Installing, configure and troubleshooting Printer, Avaya phone, Projector, etc.,
Created Analyst performance reports and delivered them to senior management.
Global Computers – Ramanathapuram July2014- Feb2016
System Administrator
Installing, upgrading and troubleshooting hardware and software applications.
Coordinate and execute preventative maintenance and remedial repairs on
computers, laptops, printers, and peripherals.
Mail Clients configuration backup & troubleshooting - MS Outlook.
Installing and configuring Windows Server, Domain Controller and DNS.
Kept in constant touch with vendors to resolve problems as quickly & efficiently
as possible.
Coordinates with field engineer team to understand the requirements time to
time and support them by providing necessary information/status as and when
required.
Coordinates with stores for arranging dispatch of spares to field as and when
required.
Supports field team by preparing quotation, additional documents as required.
Annai Fathima College of Arts and Science – Madurai Jun2013 – Jun2014
System Administrator
Providing desk-side support for laptop and desktop computers.
Performed general preventative maintenance tasks on computers, laptops,
printers and any other authorized equipment.
Deploy new workstations and printers and installed Windows OS, applications
and configuring network.
Installed and configured various applications software Like MS Office 2000/XP, MS
Projects and MS outlook for mails access and, Internet Explorer.
Return defective equipment to maintenance inventory, document customer
repairs and restock parts inventory to maintain spare parts levels.
CMC Limited – Chennai Feb2011 – Apr2012
Desktop Engineer
Handling daily technical support activities on Desktop support, Network and
Server installation.
Responsible for providing 1st level / 2nd level support to end-users in
troubleshooting and resolving PC/Server problems.
Configuring Microsoft outlook for user and troubleshooting Mail Problem.
Provide training end users on usage of computers hardware and software
Maintain inventory of installed software, manage software licensing and create
policies and procedures for upgrades.
Wipro Info Tech – Chennai Dec2008 – Dec2010
Desktop Engineer
Installing, upgrade and troubleshooting hardware and software applications.
Escalating relevant customer issues to the technical specialists and ensuring
speedy resolution of the issues.
Develop and manage effective professional working relationships with
contractor personnel, co-workers and clients.
Installation and troubleshooting of Local and Network printer.
Troubleshooting network connectivity in a LAN/WAN environment
Preparation of Daily, Monthly and Timely Compliance report as per requirement.
Installing, configure and troubleshooting Avaya phone, Projector, etc.,
Pioneer Hospital (P) Ltd – Ramanathapuram Mar2003 – Oct2007
Accounts Assistant
Accounts Maintenance.
Installed and troubleshoot all desktop and laptops.
Installed and configured software.
Hardware & Software inventory control.
Educational Qualifications
Diploma in Computer Technology, 2000-2002, Aggregate 80% First Class with
Honors, Mohamed Sathak Polytechnic, Kilakarai.
Higher Secondary Certification (H.S.C), Apr2000, Percentage 60%, Syed
Ammal Higher Secondary School, Ramanathapuram.
Other Certificates
Desktop Support Course, Mar2008-Oct2008, iPower Solutions Ind Ltd, Chennai.
Desk Top Publishing Course, Jan2002-Feb2002, DOTE, Chennai.
Certificate in Office Automation, Jun2001-Seb2001, SITECH, Chennai.
Personal Details
Nationality : Indian
Date of Birth : 10th July 1982
Marital Status : Married
Language Known : English/Tamil
Passport No : M5814842
Driving Licence : India
Skype ID : seenirajamd
SEENI RAJA MOHAMED.M
