BT Graphite 2100

User Guide

This new interactive user guide lets

you navigate easily through the pages
and allows you to be directed straight
to any websites or email addresses
that are referenced.
Simply hover the cursor over the page
number, website or email reference
and click when the icon changes
to the icon.

Think before
you print!
 2

This User Guide provides you with all the Got everything?
• BT Graphite 2100 handset
information you need to get the most from • BT Graphite 2100 base
your phone. • Battery compartment cover
(already fitted)
You must set up your phone before you can • 2 x AAA NiMH 550mAh
use it. This doesn’t take long and it is easy rechargeable batteries
(already in handset)
to do. Just follow the simple instructions on • Mains power adaptor
the next few pages. (Item code: 052299)
• Telephone line cord (pre-installed)
Need help?
If you have purchased a BT Graphite
If you have any problems setting up or using your BT Graphite 2100 multiple pack you will also have
the following for each handset:
2100 please call our free Helpline on 0808 100 6556*.
• BT Graphite 2100 handset
Our dedicated advisors are more likely to be able to help you
• BT Graphite 2100 charger
than the retailer where you made your purchase.
• Battery compartment cover
Alternatively, you may find the answer in ‘Help’ at the back of this (already fitted)
guide or online at www.bt.com/producthelp
• 2 x AAA NiMH 550mAh
rechargeable batteries
IMPORTANT (already in handset)

Only use the power adaptor and telephone line cord supplied, • Mains power adaptor
or this product may not work. (Item code: 052300)

* Calls to the Helpline made from within the UK mainland network are free.
Mobile and International call costs may vary.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 3

In this guide Redial a number 15

Copy a redial number to the phonebook 15
Delete a number from the redial list 16
Getting started
Delete the entire redial list 16
Location 5
Keypad lock 16
Setting up 5
Paging (find a handset) 16
BT Graphite 2100 multipack users only 6
Using the phonebook 17
Set the date and time 7
Add an entry in the phonebook 17
Getting to know your phone View and dial entries in the phonebook 17
Handset buttons 8 Edit an entry in the phonebook 18
Standby screen 9 Delete an entry in the phonebook 18
Handset display icons 9 Delete entire phonebook 18
Navigating the menus 10 Internal calls 18
Menu map 11 Make an internal call 19
Base 12 Transfer an external call 19
3 Way call 19
Using your phone
Switch the handset on/off 13 Settings
Make a call 13 Handset and base ringer volume 20
Preparatory dialling 13 Handset and base ringer melody 20
End a call 13 Keypad beep on / off 20
Receiving calls 13 Handset name 21
Chain dialling 14 Auto answer 21
Dial a chain number 14 Clock and alarm 21
Secrecy / Mute 14 Set the alarm 21
Adjusting the earpiece/handsfree volume 14 Select alarm clock melody 22
Make a handsfree call 14 Change alarm time 22
Answer a call handsfree 15
Switch to handsfree during a call 15

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 4

Caller Display and the calls list Additional handsets

Caller Display 23 Register a new BT Graphite 2100 handset
to your BT Graphite 2100 base 29
Calls list 23
De-register a handset 30
View the Calls list 24
Change master PIN 30
Dial a number in the Calls list 24
Reset to default 30
Copy a number from the Calls list
to the phonebook 24
Help 31
Delete an entry in the Calls list 24
General information
Delete the entire Calls list 24
Replace the handset batteries 34
BT Network Services
Safety information 34
Pre-stored BT service numbers 25
Cleaning 35
Open and dial from the BT services menu 25
Environmental 35
Voicemail 25
Product disposal instructions 36
To dial your voicemail 25
Guarantee 36
To set up or edit your voicemail number 26
Technical information 37
Call Divert 26
R&TTE 38
Set-up or edit a Call Divert number 26
Declaration of Conformance 38
Activate/deactivate a Call Divert number 26
Connecting to a switchboard 38
Call Waiting 27
Inserting a pause 38
To use Call Waiting 27
Recall (R) 38
Activate/deactivate Call Waiting 27
User Guide formats 38
Ring Back Off 28
Withhold ID 28

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 5

Getting started
WARNING
Do not place your BT Graphite 2100
in the bathroom or other humid
areas.

Location Handset range

The BT Graphite 2100 has a range of
You need to place your BT Graphite 2100 base within 3 metres of 300 metres outdoors when there is a
clear line of sight between the base
a mains power socket and 2 metres of the telephone wall socket and the handset. Any obstruction
so that the cables will reach. between the base and handset will
reduce the range significantly.
Make sure it is at least 1 metre away from other electrical With the base indoors and handset
appliances to avoid interference. either indoors or outdoors, the range
will normally be up to 50 metres.
Your BT Graphite 2100 works by sending radio signals between Thick stone walls can severely affect
the handset and base. The strength of the signal depends on the range.
where you position the base. Putting it as high as possible can
Signal strength
help to provide the best signal.
The icon on your handset display
indicates when you are in range of
Setting up the base. When it flashes and you
hear a warning beep, you are out of
1. Plug the mains power adaptor (item code 052299) into the range and will need to move closer to
power socket marked on the back of the base and secure the base.
the cable behind the retaining clip. Plug the other end into the
IMPORTANT
mains power wall socket and switch on. The base will come on
Do not connect the telephone line to
and beep. the telephone line wall socket until
the handset is fully charged.
Mains power adaptor.
Telephone line cord The base station should be
(pre-installed). plugged into the mains power
socket at all times.

Cable
retaining
clip

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 6

WARNING
2. Remove the protective film from the handset screen and
Never use non-rechargeable
activate the batteries by pulling the plastic tab away from the batteries. Only use the approved
back of the handset. batteries. Using unapproved batteries
will invalidate your guarantee and
may damage the telephone.

Talk/Standby time

for 24 hours before use.

Rechargeable batteries

and charge batteries

Under ideal conditions, the handset

Remove this tab

already fitted
batteries should give up to 10 hours
talk time or 100 hours standby on a
single charge. (This does not mean
you can unplug the base or leave
the handset for this length of time
without charge).

Please note that new NiMH

rechargeable batteries do not reach
3. Place the handset on the base to charge. It will beep when full capacity until they have been in
placed in and the battery icon on the handset will flash normal use for several days.
to indicate charging. You should let the batteries charge
Battery low warning
continuously for at least 24 hours. The batteries and case may
If the icon is flashing in the display
become warm during charging, this is normal. and you hear a warning beep every
minute during a call, you will need
to recharge your handset before you
can use it.
The main handset is pre-registered to the base as Handset 1.
This is shown on the display. When the handset is fully charged Battery performance
the display will show . To keep the batteries in the best
condition, leave the handset off the
base for a few hours at a time.

4. After 24 hours plug the telephone line cord into the telephone Running the batteries right down at
wall socket. least once a week will help them last
as long as possible.
Note: If you ever need to remove the batteries, simply slide open
After charging your handset for the
the battery compartment cover and using the finger holes grip first time, subsequent charging time
the batteries and pull them out. for the batteries is approximately
6–8 hours.

The charge capacity of rechargeable

BT Graphite 2100 multipack users only: batteries will reduce with time as they
wear out, thus reducing the talk/
If you have purchased a BT Graphite 2100 multiple pack, you will standby time. Eventually they will
need replacing. For details on how to
need to prepare any additional handsets and chargers for use.
obtain spare batteries, call the
Place each BT Graphite 2100 charger within reach of a mains BT Graphite 2100 Helpline on
0808 100 6556*.
power wall socket.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 7

For each additional handset and charger:

1. Plug the mains power adaptor (item code 052300) into the
power socket on the back of the charger and secure the cable
behind the retaining clip. Plug the other end into the mains
power wall socket and switch the power on.
Mains power adaptor.

Cable
retaining
clip

2. Remove the protective film from the handset screen and

activate the batteries by pulling the plastic tab away from
the back of the handset.
The display will show the handset number, 2, to show it is
registered to the base.
3. Place the handset on the charger. It will beep when placed
in and the battery icon on the handset will flash to indicate
charging. You should let the batteries charge continuously for
at least 24 hours.
Any additional handsets supplied as part of a multipack
are pre-registered to the base. So, once charged, are ready
for use.

Set the date and time

Redial
Menu Menu
1. Press , scroll Calls
to CLOCK/ALARM and press .
Menu
2. DATE/TIME is displayed. Press .
3. Use the keypad to enter the date in the format (DD/MM/YY),
e.g. 12/08/10 for 12th August 2010. If you make a mistake
Secrecy
press to delete.
Menu
4. Press . Use the keypad to enter the time in the 24 hour
format (HH:MM), e.g, 17:25 for 5.25pm.
Menu
5. Press to confirm.

Your BT Graphite 2100 is now ready for use.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 8

Getting to know your phone

Handset buttons
Phonebook
Right Soft key/Secrecy/Display
Press to open the phonebook, date & time /Clear/Back
page 17.
During a call, mutes your voice
Redial / Volume + so your caller cannot hear you,
Press to open the redial list and scroll page 14.
back through redial numbers, In standby, press and hold to display
page 15. the date and time, press and hold
Press to raise the volume during again to display the handset
a call, page 14. name again.
Menu / Left soft key Press to return to the previous menu.
Press to open the menu, page 10. Use to delete characters in the
Press to select menu options. phonebook and calls lists.
Menu Secrecy
Talk End Call/Handset on/off
Press to make and receive calls, Press to end a call.
page 13. Press and hold for about 3 seconds
During a call, press to switch Redial to switch the handset off and on,
handsfree loudspeaker on and off. page 13.

Calls list / Vol - Calls

Press to open and scroll forward /Ringer

through the Calls list, page 24. Press and hold to turn the
Press to lower the volume ringer on/off.
during a call, page 14. Selects name/number or time/date
display in the Calls list.
Press to add a space when
entering text. Int
nf / Keypad lock Use to make internal calls and transfer
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Press and hold to lock/unlock nf calls to other handsets registered to

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the keypad to prevent accidental the base, page 19.

dialling, page 16.
R
Recall – used with switchboard
services and certain
BT Calling Features. Press and hold to insert a pause in the
number to be dialled.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 9

Standby screen
Internal call
Flashes to indicate an internal
call is being made.
On when an internal
call is in progress.
Internal Call

Handset name HANDSET 1 Handset number

Menu Clear
Use with Left soft key Use with Right
to open main menu soft key to clear
and confirm options Back characters in entry
Use with Right soft key to mode and mute the
return to previous menu or microphone.
cancel current action
Handset display icons
Indicates signal link. Fully charged – the 3 bars will all be on.
Flashes when handset is not registered Medium charge – 2 bars will be on.
or is out of range of the base. Low charge – first bar will be on.
Empty.
Displayed when on a call.
Flashes when there is an incoming call. Displayed when alarm has been set.
Handsfree speaker in use. Indicates the keylock is switched on.
Phonebook list open. Displayed when handset ringer is
set to off.
Indicates there are new number(s)
in the Calls list*. Indicates more options are available,
by scrolling up or down.

* This feature requires subscription to your network provider’s Caller Display service.
A fee may be payable.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 10

Navigating the menus

Your BT Graphite 2100 handset features an easy to use menu system.
Have a look at the menu map on the next page.
When the handset is switched on and in standby mode:
Menu
Press to enter the main menu.
Redial

Redial
Press or Calls
to scroll through the menu options.
Calls

Left soft key – used with icon displayed above the key.

Right soft key – used with icon displayed above the key.

Menu Secrecy

Up and Down keys

Redial

Calls

When you reach the end of the list, the first option is displayed again.
Menu
To select a displayed option, press .
Secrecy
To exit a menu and return to the previous menu display, press .

If no buttons are pressed for more than 30 seconds the display will return to the standby screen.
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If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 11

Menu map

Phonebook* NEW ENTRY

(Menu only appears when entries are stored. Edit ENTRY
When phonebook is empty, press again Delete ENTRY
Menu

to add entry). Delete All

CLOCK/ALARM Date / time
time format
alarm
alarm tone
settings handset tone
handset name
auto answer
base tones

advanced set registration

de-register
pin code
phone reset

bt services helpdesk
bt 118500
voice mail
divert calls
call waiting
ringback off
withold id

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 12

Base

Find / Page
Press to ring handsets registered
to the base, page 16.
Press and hold to register new
handsets to the base, page 29.

Green – power is on/ Red battery charging

line in use LED indicator LED indicator

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 13

Using your phone

Switch the handset on/off Out of range warning
During a call, if you start to move
1. To switch off, press and hold until the display goes off. the handset out of range of the base,
the flashes and you hear a beep
2. To switch the handset on, press and hold . in the earpiece every 3 seconds.
Move closer to the base or you
Make a call will lose the call.

1. Press . When you hear the dial tone, enter the phone Call timer
number using the keypad. After the first 20 seconds of your call,
the call timer is displayed.
The Green in use light on the base will flash when the line
is in use.

Preparatory dialling
1. Enter the phone number first. The number is shown in
the display.
2. Press to dial the number.
Secrecy
If you make a mistake as you enter the number, press to
delete a digit.

End a call
1. Press or replace the handset on the base.

Receiving calls Caller Display

If you have subscribed to your
1. When the phone rings, the display flashes CALL and network’s Caller Display service,
the icon. the caller’s number (or name, if an
exact number match is found in the
Press to answer the call. phonebook) will also be displayed.

Or, you can answer the call by picking the handset up from
the base or charger without having to press . This is called
Auto answer, see page 21.
2. Press to hang up.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 14

Chain dialling Important

Storing security code information
Chain dialling is a convenient way of entering long sequences of in the phonebook may allow
other people access to your
numbers during a telephone call. This can be when trying to dial a personal details.
phone number greater than 24 digits (the largest number that can
be stored in a single phonebook entry) or when using automated
telephone services, e.g. telephone banking.

Dial a chain number

1. Enter the first part of the number as usual using the keypad or
from the phonebook (page 17). Press .

2. Either enter the additional part of the number using the

keypad or press Redial after the first part of the number is
dialled, scroll to the phonebook entry containing the next
Calls
number sequence and press to dial the number.

Secrecy / Mute
You can stop your caller from hearing you while you talk to
someone else close by.
Secrecy
1. During a call, press . The handset microphone is muted
and the display shows secrecy on.
Secrecy
2. Press again to resume your call.

Adjusting the earpiece/handsfree volume

You can adjust the earpiece or loudspeakerRedial
volume, 1-5. Default setting=volume level 3
Redial
1. During a call, press to increase or Calls
to decrease
the volume. Calls
Handsfree
Make a handsfree call Handsfree lets you talk to your caller
without holding the handset. It also
1. Dial the number then press . enables other people in the room to
listen to your conversation over the
loudspeaker.
2. Press again. The icon is displayed and you hear your call
Redial

over the handset loudspeaker. During

Redial a handsfree call, press or
Calls
to change the volume. Calls

Press to switch the call between the earpiece and

the loudspeaker.
3. Press to end the call.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 15

Answer a call handsfree

When the phone rings:
1. Press to answer the call then press again.
The call is transferred to the loudspeaker.

Switch to handsfree during a call

1. During a call: press to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece,
press again.

Redial
Redial a number If the redial number is longer than
12 digits, you can scroll along the
The last 10 numbers dialled are stored in the redial list. Each entry number by pressing the button.
can be up to 24 digits long.
Redial
1. Press to open the redial list. The most recently dialled
number is displayed. If the number matches an entry stored in
Calls
the handset phonebook,
Redial the name is displayed.
Redial
2. Scroll or Calls
to the number or name you want.
3. Press Calls
to redial the entry displayed.

Copy a redial number to theRedial

phonebook If you enter a name that already exists
Redial Redial
in the phonebook the display shows
1. Press then scroll or Calls
through the list to the entry entry Exists for 2 seconds before
you want. returning to the enter name screen.
Calls Calls
Menu
2. Press . The displays shows save ENTRY.
Menu Menu
3. Press . Use the keypad to enter the name, then press .

4. Display shows Secrecy

the number from the redial list. You can edit the
number using to delete digits if required and enter new
Menu
ones. Press to save.
Redial
5. TheRedial
default melody will be displayed and played, press
Menu
or Calls
to select a melody and press . Display will show
Calls

Saved and return to the redial list.

6. Press to return to the standby screen.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 16

Delete a number from the redial

Redial list
Redial Redial
1. Press then scrollRedial or Calls
to the entry you want.
Menu
2. Press Calls
and scroll Calls
Calls
to DELETE ENTRY.
Menu
3. Press . Display shows DELETE?
Secrecy
Menu
4. Press to confirm or to cancel.

Delete the entire redial list

Redial
1. Press to open the redial list.
Redial
Menu
2. Press Calls
and scroll Calls
to DELETE ALL.
Menu
3. Press . Display shows delete all?
Secrecy
Menu
4. Press to confirm or to cancel.

Keypad lock IMPORTANT

When the keypad is locked you can
You can lock the handset keypad to prevent accidental dialling still make calls to emergency numbers
while carrying it around. 999, 112, 9999 and 9112.

You do not need to unlock the keypad to answer a call, just press .
1. To lock the keypad, press and hold for approximately nf
Co

2 seconds. The display will show KEYS LOCKED.

2. To unlock the keypad press and hold nf again for
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approximately 2 seconds.

Paging (find handset)

You can alert handset users that they are wanted or locate a
missing handset. Paging calls cannot be answered by a handset.
1. Press Find on the base. All handsets registered to the base Even if you set the handset ringer
will ring with the Paging ringtone for 30 seconds. To stop the to off, a handset will still ring if it
is paged.
ringing, press any button on a handset or press Find again on
the base.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 17

Using the phonebook Each name can be up to 12 characters

long and each number up to 24 digits
long.
You can store up to 50 name and number entries on each BT
Graphite 2100 handset registered to your base. If you enter a name that already exists
the display shows entry exists for 2
You open the phonebook with the button. seconds.

To enter a dialling pause

Add an entry in the phonebook
Menu Press and hold until P appears
1. From the standby screen, press . PHONEBOOK is displayed, in the display to insert a 2-5 second
Menu pause in a number. The pause will be
press . displayed as a P.
2. If there is no entry stored in the phonebook, add entry Memory full
is displayed. When the phonebook memory is full
the display shows MEMORY FULL when
Or you try to add a new entry.

If there are already entries stored in the phonebook, new Entering names
Menu
entry is displayed. Press . Use the keypad to enter the letters
shown on each button.
3. The displays shows ADD NAME. Use the keypad to enter the
Menu For example to store TOM:
name and press .
Press once to enter T.
4. The displays shows ADD NUMBER. Use the keypad to enter the
Menu
phone number and press to confirm. Press three times to enter O.

Redial Press once to enter M.

5. TheRedial
default melody will be displayed and played. Press
or Calls if you want to change the melody that will be played
Calls If the next letter you want to enter is
Menu on the same button, wait a moment
when this number calls you and press to confirm. then press the button.
Secrecy
You will hear a confirmation beep and the display will Press to delete an incorrect
show saved. character or digit.

To enter a space press .

View and dial entries in the phonebook
To enter a dash, press twice.
1. Press . TheRedial
first entry is displayed.
Redial To enter 1, press twice.
2. Press or Calls to scroll through the list. When the name
you want
Calls is displayed, you can switch between the name and
number by pressing .
3. Press to display more digits – if there are any – or the
name again.
Secrecy
4. Press to dial the entry displayed or press to return to
Menu
standby or if you want to open the phonebook menu to
display more options.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 18

Edit an entry in the phonebook

Menu Menu
1. Press . PHONE BOOK is displayed. Press . NEW Entry
is displayed.
Redial
Menu
2. Scroll Calls
to edit
Redial ENTRY and press .
Menu
Redial
3. Scroll or Calls
to the entry you want to edit and press .
Secrecy
4. Press to delete characters and use the keypad to edit
Calls

the name.
Menu Secrecy
5. Press . Press to delete digits and use the keypad to
edit the number.
Menu

6. Press . TheRedial
default melody will be displayed and played.
Redial
Press or Calls
if you want to change the melody, then
Menu
press Calls to confirm. You will hear a confirmation beep and
the display will return to the phonebook menu.

Delete an entry in the phonebook

Menu
1. Press . PHONE BOOK isRedial
displayed.
Menu Menu
Redial
2. Press . Scroll
Redial or Calls
to DELETE ENTRY and press .
Redial
3. Scroll or Calls
to the entry you want to delete.
Calls

Menu
Calls
4. Press . Display shows delete?
Menu Secrecy
5. Press to confirm or to cancel.

Delete entire phonebook

1. Press , the first phonebook
Redial entry is displayed.
Menu
2. Press and scroll Calls
to DELETE ALL.
Menu
3. Press . Display shows delete all?
Menu Secrecy
4. Press to confirm or to cancel.

Internal calls
If you have bought a multi-pack or have more than one handset You can have up to 5 GAP compatible
registered to your base, you can: handsets registered to your BT
Graphite 2100 base, see page 29.
• make internal calls between handsets
• transfer an external call from one handset to another

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 19

• hold a conference call between two internal handsets and an

external call
• make an internal call between two handsets while a third is on
an external call

Make an internal call

1. Press .
If you have two handsets (i.e. you have purchased a 2 pack), If there is an incoming call while you
the second handset is called automatically. are on an internal call you will hear a
beep in the handset earpiece (or via
If you have more than 2 handsets registered to the base the the speaker if using handsfree mode)
to alert you. To answer the incoming
display will show the list of all registered handsets e.g. 235
and you will need to enter the handset number (1–5) you want
* call press , the internal call will be
terminated or press to answer
OR press nf to call all handsets (the first handset to answer
the incoming call and put the internal
Co

will take your call). call on hold.

Transfer an external call

You can transfer an external call to another handset registered to
your base.
1. During an external call, press . Your caller is put on hold and
all the other handset numbers are displayed on the screen.
2. Enter the handset number you want or press to speak to
your external caller again.
If the other handset user does
3. When the other handset user answers, you can announce the not answer
You can reconnect to your external
incoming call.
caller by pressing .
Press to transfer the call.

3 Way call
You can talk simultaneously with an external caller and another
internal handset user.
1. During an external call, press . Your caller is put on hold and
if there is only one additional handset then it will ring. If you
have more additional handsets then enter the number of the
handset you wish to call.
2. When the other handset is answered, you can announce the
external call.
3. Press and hold for 2 seconds, the display will show
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CONFERENCE and all 3 handsets will be able to talk together.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 20

Settings
Handset and base ringer volume Handset default ringer
volume = level 4
Choose from 5 levelsRedial
and Off.
Menu Base default ringer volume = level 5
1. Press , scroll Calls
to SETTINGS.
Menu Menu If you select Ringer off, the icon will
2. Press to display HANDSET TONE and press or scroll to be displayed on the standby screen.
Menu
BASE TONES and press .
Menu
3. Display shows RING VOLUME. Press .
4. The current setting
Redial is displayed and played.

Redial
5. Press or Calls
to select the volume (1–5 or OFF).
Menu Secrecy
6. Press Calls
to confirm or to return to the previous menu.

Handset and base ringer melody Handset and base default ringer
ringer melody = Melody 1
Choose from 5 melodies.
Redial
Menu
1. Press , scroll Calls
to SETTINGS.
Menu Menu
2. Press to display HANDSET TONE and press or scroll to
Menu
BASE TONES
Redial and press .
Menu
3. Scroll Calls
to RING MELODY. Press .
4. The current melody
Redial is played.
Redial
5. Press or Calls
to select the melody (1–5).
Menu Secrecy
6. Press Calls
to confirm or to return to the previous menu.

Keypad beep on / off The default setting is ON.

When you press a button on the handset, you hear a beep.
You can switch theseRedial
beeps on or off.
Menu
1. Press , scroll Calls
to SETTINGS.
Menu Menu
2. Press Redial to display HANDSET TONE and press .
Menu
3. Scroll Calls to KEY TONEs. Press . The current setting is
displayed. Redial
Redial
4. Press or Calls to select ON or OFF.
Menu Secrecy
Calls
5. Press to confirm or to return to the previous menu.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 21

Handset name
You can give your handset a name, up to 10 characters,
eg. Michael or Kitchen.
RedialThe name appears in the display.
Menu Menu
1. Press Redial , scroll Calls
to SETTINGS and press . Default Handset name = HANDSET
Menu
2. Scroll Calls to HANDSET NAME and press . The current name
is displayed.
Secrecy
3. Press to delete the current name then enter the new See page 17 for help on
Menu
handset name and press . entering names.

Auto answer
Your phone is set to answer calls by simply lifting the handset off the
base or charger. You can switch this feature off so that calls always Default setting = Auto Answer On
have to be answeredRedial
by pressing the button first.
Menu Menu
1. Press Redial , scroll Calls
to SETTINGS and press .
Menu
2. Scroll Calls
to AUTO ANSWER and press .
The current setting is displayed.
Redial
Menu
Redial
3. Press or Calls
to select ON or OFF and press to confirm.
Calls
Clock and alarm
To set the date and time see page 7.
Set the alarm
You can set your handset to give you an alarm call. The alarm will
sound for 1 minute at the set time once or daily.
Menu Menu
On Once: alarm will only ring once.
1. Press Redial , scroll to CLOCK/ALARM. Press .
Menu
On Daily: alarm will ring at the set
2. Scroll Calls
to ALARM and press
Redial . time everyday.
Redial
3. If required, press or Calls to select OFF, ON ONCE or On Off: alarm is turned off.
DAILY then press Menu
Calls .
4. If off was selected, you will hear a confirmation tone.
If on once or on daily was selected use the keypad to enter
the time in the 24 hour format, e.g. 08-30 for 8.30am. To stop the alarm ringing
Menu Secrecy Press any button on the handset.
5. Press to confirm (or to cancel). The icon will be
displayed to show the alarm has been set.
When the alarm is set, the icon is displayed in standby.
To switch the alarm off when it sounds, press any button on
the handset.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 22

The alarm clock melodies are different

Select alarm clock melody from the handset and base ringer
melodies.
There are 3 melodiesRedial
to choose from.
Menu Menu
Default alarm clock melody = Melody 1
1. Press Redial , scroll Calls
to CLOCK/ALARM. Press .
Menu
2. Scroll Calls to ALARM TONE and press . The current setting
is displayed and played.
Redial

Redial
3. Press or Calls
to change the setting.
Secrecy
Menu
4. Press Calls
to confirm (or to cancel).

Change alarm time

Redial
Menu Menu
1. Press Redial , scroll Calls
to CLOCK/ALARM. Press .
Menu
2. Scroll Calls
to ALARM and press
Redial .
Redial
3. If required, press or Calls to display on ONCE or on DAILY
Menu
then press . The
Callscurrent setting is displayed.
4. Use the keypad to enter the new time in the 24 hour format,
e.g. 07–30 for 7.30am.
Menu Secrecy
5. Press to confirm or to cancel.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 23

Caller Display and the

For this feature to work you must
subscribe to a Caller Display Service
from you network provider. A

calls list quarterly fee may be payable.

For more information on Caller

Display and BT’s other Calling
Features, call BT on Freefone 0800
Caller Display 800 150.

Caller Display shows the caller’s telephone number on the handset Call information not available
display as well as the date (day/month) and time (hour/minute) With some incoming calls, the
the call was received. If the caller’s number matches an entry telephone number of the caller is
not available and cannot therefore
stored in the phonebook, the name will be displayed instead. be displayed. In this case some
explanatory information will be
Caller Display information contains the full telephone number,
displayed.
including the area code. So when storing numbers in the
phonebook remember to include the area code, otherwise the WITHHELD
caller’s number will not match. The caller has withheld their number.
UNAVAILABLE
Calls list The number is unavailable.
RINGBACK
The Calls list stores details of your last 40 incoming calls, including the Ringback call.
phone number up to 20 digits long and date and time of the call.
INT’NATIONAL
The Calls list also alerts you to unanswered calls. When you have International call.
unanswered, or ‘new calls’, the icon will be displayed. OPERATOR
This icon will remain in the displays until you view the new calls Call from operator.
in the calls list on each handset.
If the same number calls more than once then all instances of the
calls will be recorded in the calls list.
When the Calls list is full, the most recent calls received
automatically replace the oldest Redial
calls (read or unread).
You open the Calls list using the Calls
button.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 24

If the telephone number is longer

View the Calls list Redial
then 12 digits, press to toggle
between the rest of the number and
1. From standby,Redial
press Calls
to open the Calls list. the received time and date.
Redial
2. Press or Calls
to scroll through the list.
3. If the name
Calls
is displayed, press to display the number.
Press again to see the date and time of the call.

Dial a number
Redial in the Calls list
Redial

Redial
1. Press Calls then scroll or Calls
through the list to the entry
you want. Calls

2. Press to dial the displayed entry.

Copy a number
Redial from the Calls
Rediallist to the phonebook

Redial
1. Press Calls then scroll or Calls
through the list to the entry
you want. Calls
Menu Menu
2. Press . The displays shows save ENTRY. Press again.
Menu
3. Use the keypad to enter or edit the name, then press .
Menu If the name you enter already exists
4. Edit the number if necessary, then press . Redial in the phonebook the display shows
entry exists for 2 seconds. Enter a
Redial
5. The default melody is displayed and played. Press or Calls different name to store the entry.
Menu
if you want to change the melody, then press to
Callsconfirm.
You will hear a confirmation beep and the handset will show
saved.

Delete an entry in the Calls Redial

Redial list
Redial
1. Press Calls then scroll or Calls
through the list to the entry
you want. Redial
Calls
Menu
2. Press and scroll Calls to DELETE ENTRY.
Menu Menu
3. Press
Secrecy
. Display shows Delete? Press to confirm or
to cancel.

Delete the
Redial entire Calls list

1. Press Calls
. Redial
Menu
2. Press and scroll Calls
to DELETE ALL.
Menu
3. Press . Display shows delete all ?
Secrecy
Menu
4. Press to confirm or to cancel.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 25

BT Network Services
IMPORTANT
To use BT Services and BT Calling
Features you must first subscribe
(if required) to the relevant service
from your network provider. A fee
By selecting the BT Services menu you can access a range of may be payable.
useful pre-stored numbers and further BT Calling Features.
For more details on BT’s Calling
Features, call BT free on 0800
Pre-stored BT Services numbers: 800 150.

• HELPDESK – dials the BT Graphite 2500 Helpdesk for If you are not connected to the BT
information and help. network, some of these services
may not be available. Please contact
• bt 118500 – dials BT directory enquiries. your network provider. Call Diversion
services may allow other divert
• Voicemail – lets you use your network’s voicemail options. Check with your network
service (1571). provider for details.

For further information, see the BT

• Divert calls – diverts all calls to a different telephone Calling Features user guide supplied
number. when you subscribe to the services of
your choice.
• call waiting – to activate/de-activate.
• RingBack off – lets you cancel an automatic ring back
request.
• Withhold ID – prevents your telephone number being sent
when you make calls. Enters 141 automatically before the next
call only.
Open and dial from the BT Services menu
Redial
Menu Menu
1. Press , scroll
Redial
Calls
to BT Services and press .
Redial
2. Scroll or Calls to highlight Helpdesk, BT 118500 or You can also select Divert calls,
Menu
call waiting, ringback off or withhold
Calls and press
Voicemail .
Menu ID
3. Call is displayed, if you wish to call the service press .

Voice mail Please note that dependent on

Dials 1571 so you can play and manage messages left on your the setting you use, your network
answering service (e.g. BT Answer
BT Answer 1571 voicemail service. You need to subscribe to BT 1571) may conflict with the
Answer 1571 for this feature to work. answering machine on your
BT Graphite 2100. For example,
To dial your voicemail
Redial
messages may be taken by the
Menu Menu
network service before your
1. Press Redial , scroll Calls
to BT Services and press . BT Graphite 2100 has a chance to
Menu
answer them. If you experience
2. Scroll Calls
to voicemail and press . difficulties then please call the
Menu
Helpline for advice.
3. Call is displayed, press .

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 26

To set up or edit your

Redial voicemail number
Menu Menu
1. Press Redial , scroll Calls
to BT Services and press .
Menu
2. Scroll Redial
Calls
to Voice mail. Press .
Menu Secrecy

3. Scroll Calls
to edit number. Press . Press to delete any existing
Menu number if necessary.
4. Enter the Voicemail number and press .

Call Divert
You can choose to divert all calls or to divert calls only if the line is
busy or only if there is no answer when someone calls to another
telephone number of your choice.

Set up or edit a Call

RedialDivert number
Menu Menu
1. Press Redial , scroll Calls
to BT Services and press .
Menu
2. Scroll Calls to divert
Redial calls and press .
Redial
3. Press or Calls to highlight either all calls, busy or
Menu
no answer
Redial
Calls and press .
Menu
4. Scroll Calls
to edit number and press .
Menu
5. Enter the number you want to divert calls to and press .

Activate/deactivate
Redial Call Divert
Menu Menu
1. Press Redial . Scroll Calls
to BT Services and press .
Menu
2. Scroll Calls
to divert
Redial calls and press .
Redial
3. Press or Calls to highlight which feature you want to
switch Calls
on or off: All calls, Busy or no answer and press
Menu
. Redial
Redial
4. Scroll or Calls to highlight activate or deactivate and
Menu
press Calls .

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 27

Call Waiting
With Call Waiting, during a call, if another caller is trying to reach You must subscribe to your network’s
you, you will hear a soft beep every 5 seconds. Call Waiting service for Call Waiting to
work. A fee may be payable.
If you have also subscribed to a Caller Display Service, the caller’s
number (or name if stored in the Phonebook) will be shown on
the display for 20 seconds, after this time the display will return to
your first caller’s details.
Instead of the engaged tone, the second caller will hear an
announcement to hold as you are aware that they are waiting.

To use Call Waiting

To answer the second call, without disconnecting from your
first caller:
1. Press . The first caller will be put on hold.
2. Press again to return to the first caller, and then press it
each time you want to switch between the two callers.
To disconnect the first call and take the waiting call:
1. Press to end the current call. The handset will then ring.

2. Press and continue your conversation with the

second caller.

Activate/de-activate
Redial Call Waiting
Menu Menu
1. Press Redial , scroll Calls
to BT Services and press .
Menu
2. Scroll Calls
to CALL
Redial
WAITING. Press .
Redial
3. Scroll or Calls to choose either activate or deactivate,
Menu
Calls
press . This will send an update to the network.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 28

Ring Back Off Ring Back is a network service which

allows you to connect to an engaged
number once it becomes free. For
This feature allows you to cancel an automatic ring back request.
Redial
more details contact BT free on 0800
Menu Menu
800 150 or contact your network
1. Press Redial , scroll Calls
to BT Services and press .
Menu provider. A fee may be payable for
2. Scroll to ringback off and press . this service.
Calls
Menu
3. call is displayed, press .
4. #37# is displayed and then dialled to cancel ring back.

Withhold ID
This feature will prevent your telephone number being sent
when you make your next call. You need to follow the procedure
below for each call you make where you want to withhold your
telephone number. Redial
Menu Menu
1. Press Redial , scroll Calls
to BT Services and press .
Menu
2. Scroll Calls
to withhold id and press .
Menu
3. call is displayed, press .
4. 141 is displayed, now enter the number of the person you
wish to call.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 29

Additional handsets
Registering another make of handset
to your BT Graphite 2100 base
If you want to register another
make of handset (i.e. not a BT
Graphite 2100 handset) to your BT
You can use up to five BT Graphite 2100 additional handsets Graphite 2100 base then you will
with your BT Graphite 2100 base to extend your phone system need to follow the base part of the
registration procedure as shown on
without needing to install telephone extension sockets for each point 1 opposite and then continue
new phone. with the Registration instructions that
came with the handset. Please note
If you have purchased a BT Graphite 2100 multiple pack any that registering other types of handset
additional handsets come pre-registered to the base. will only provide limited compatibility
i.e. you may only be able to make and
If you have purchased an additional handset you must register it receive calls on the additional handset.
to your BT Graphite 2100 base before it can be used. The batteries
must be fully charged for 24 hours before you register it.

Register a new BT Graphite 2100 handset to your You have 60 seconds to complete the
BT Graphite 2100 base registration process.
1. At the base: Press and hold Find for 5 seconds until you hear a
beep. You now have 60 seconds to register the handset.
Redial
Menu
2. At the handset: press , scroll Calls
to ADVANCED SET
Menu
and press .
3. If the handset has previously been registered to another base
Cancel registration
it will show REGISTRATION. If the handset has not previously Secrecy
Press .
been registered to a base it will show UNREGISTERED, press
Menu
.
4. Enter the
Menu
4-digit master PIN (default setting=0000) and
press . The display flashes please wait. If you don’t enter
the PIN code within 30 seconds, the registration process will
be aborted.
5. The handset will be automatically assigned the first available Naming additional handsets
handset number, e.g. 2, 3, 4 or 5. You will hear a beep. Once you have registered additional
The handset is now registered. handsets you may wish to give them a
different name, see page 22.

If registration does not work:

• Make sure there is no other electrical equipment very close by
that may interfere with the registration signal.
• Make sure you do not already have 5 handsets registered to
the base as the registration process will stop if you do.
• Try following steps 1-5 above again.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 30

Naming additional handsets

De-register a handset
Redial
Menu Menu Once you have registered additional
1. Press Redial , scroll to ADVANCED SET and press . handsets you may wish to give them
Calls
Menu a different name, see page 22.
2. Scroll Calls
to DE-REGISTER and press .
Menu IMPORTANT
3. Enter the master PIN code (default setting: 0000) and press . DECT GAP Profile only guarantees
that basic calling-functions will
4. A list of available handset numbers is displayed. Enter the work correctly between different
number of the handset you want to de-register. makes/types of handset and base.
Menu Secrecy There’s a possibility that certain
5. Press to confirm or to cancel. You will hear a long services such as Caller Display will
confirmation beep to indicate de-registration was successful. not work correctly.

Default settings
Change master PIN H/S Ringer Volume LEVEL 4

The master PIN is used for handset registration and H/S Ringer Melody MELODY 1
de-registration. The PIN is 4 digits long, with a default setting
B/S Ringer Volume LEVEL 5
of 0000.
B/S Ringer Melody MELODY 1
The answer machine remote access PIN is the same as the master
PIN. If you forget the master PIN you can reset the base to its H/S Earpiece Volume VOLUME 3
default settings and the
Redial PIN will return to the default of 0000.
Menu Menu H/S Speaker Volume VOLUME 3
1. Press Redial , scroll Calls
to ADVANCEd SET and press .
Menu H/S Key Beep ON
2. Scroll Calls
to PIN CODE and press .
Menu Auto Answer ON
3. Enter the current PIN code (default setting: 0000) and press .
Menu Handset Name HANDSET
4. Enter the new PIN and press . If you make a mistake press
Secrecy Date/Time 00:00 01/01/10
to delete a digit and then re-enter it.
Menu
Base PIN code 0000
5. Enter the new PIN again and press to confirm.
Language ENGLISH
Reset to default
Flash time 100ms
This resets your BT Graphite 2100 to its default settings.
Pause time 2-5 seconds
The redial and calls list will be deleted but the phonebook entries
Alarm OFF
will remain. Redial
Menu
Alarm tone MELODY 1
1. Press Redial , scroll Calls
to ADVANCEd SET and press .
Menu
Alarm volume VOLUME 5
2. Scroll Calls to PHONE RESET and press . Display shows
CONFIRM? Redial List EMPTY
Menu Secrecy
3. Press to confirm or to cancel. Phonebook memory UNCHANGED

Calls list EMPTY

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 31

Help
Phone does not work
• Have you activated the batteries correctly? See page 6.
• Check that the mains power is correctly connected.

No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.

You have a dial tone, but the phone will not dial out
• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off, see page 20.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 29.

No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 32

icon flashes
• Is the handset registered correctly to the base, see page 29.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.

You hear the busy tone when you press .

• Make sure the handset is in range of the base.
• Another handset registered to your BT Graphite 2100 base may be on the line.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 23.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.

Cannot register a handset to a base

• You can register a total of up to 5 handsets to your BT Graphite 2100 base. Check that you have
not exceeded the limit.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 33

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Graphite 2100 can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Graphite 2100 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline
If you are still experiencing difficulties please call the BT Graphite 2100 Helpline on
0808 100 6556*.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 34

General information
IMPORTANT
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks and
private switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you may find that the handset batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries will need replacing.
1. Open the battery compartment cover.
2. Take out the old batteries and replace with 2 new AAA NiMH 550mAh batteries.
3. Press and push the battery compartment cover back on until it clicks into place.
New batteries should be rechargeable: Nickel Metal Hydride (NiMH), size AAA, capacity 550mAh.
For details on how to obtain spare rechargeable batteries, contact the BT Graphite Helpline on
0808 100 6556*.

WARNING
Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary
domestic refuse. BT accepts no responsibility for damage caused to your BT Graphite 2100 by
using any other types of batteries.

Safety information
• Only use the power supply suitable for the BT Graphite 2100 range. Using an unauthorised power
supply will invalidate your guarantee and may damage the telephone. The item code for the base
mains power supply is 052299.
If you have purchased a multiple pack the item code for the charger(s) mains power supply is
052300.
• Use only the approved rechargeable batteries supplied. For details on how to obtain spare
rechargeable batteries, contact the BT Graphite Helpline on 0808 100 6556*.
• Do not open the handset (except to replace the handset batteries) or the base. This could expose
you to high voltages or other risks. Contact the Helpline on 0808 100 6556* for all repairs.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 35

• If the keylock is switched on, it is still possible to make calls to the emergency numbers
(999/112/9999/9112).
• Radio signal transmitted between the handset and base may cause interference to hearing aids.
• It is recommended that advice from a qualified expert be sought before using this product in the
vicinity of emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker fitted you check with a medical expert before
using this product.
• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms
and computers if placed too close. It is recommended that you place your product at least one
metre away from such appliances to minimise any risk of interference.
• Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly
toxic chemicals.

Cleaning
• Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this may
cause a static shock.

Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the batteries are being charged or during prolonged
periods of use. This is normal. However, we recommend that to avoid damage you do not place
the product on antique/veneered wood.
• Do not stand your product on carpets or other surfaces which generate fibres, or place it in
locations preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.
• Do not expose your product to fire, explosive or other hazardous conditions.
• There is a slight chance your phone could be damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during an electrical storm.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 36

Product disposal instructions

The symbol shown here and on the product means that the product is classed as
Electrical or Electronic Equipment and should not be disposed with other household
or commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available recovery and recycling techniques to minimize the
impact on the environment, treat any hazardous substances and avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the
product as per your local authority’s recycling processes. For more information please contact
your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase
contract and ensure that this product is not mixed with other commercial waste for disposal.

Guarantee
Your BT Graphite 2100 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT Graphite 2100 or any component thereof,
(other than batteries), which is identified as faulty or below standard, or as a result of inferior
workmanship or materials. Products over 28 days old from the date of purchase may be replaced
with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory rights.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 37

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read the
Help section beginning on page 31 or contact the BT Graphite Helpdesk for assistance on
0808 100 6556*. Additional answers to Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA
number before returning the product. This does not affect your statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network.
If you require technical assistance outside of the 12 month guarantee period, we suggest you
call our recommended repair agents Discount Communications Ltd on 0800 980 8999.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible,
pack the product in its original packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries.

Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to
calculate the number of items which may be connected to any one telephone line. Your BT
Graphite has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With
different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a REN of 0.
Only use approved base mains power supply, item code: 052299.
If you have purchased a BT Graphite 2100 multiple pack, the item code for the charger(s) mains
power supply is 052300.
Only use approved rechargeable NiMH AAA 550mAh batteries.
These products are available from the BT Graphite 2100 Helpline on 0808 100 6556*.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
 38

R&TTE
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.

For your records

Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.

Declaration of Conformance
Hereby, CCT Marketing Ltd declares that this Graphite 2100 is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
If you would like a copy of the Declaration of Conformance, please visit www.bt.com/producthelp

Connecting to a switchboard
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards, which support tone dialling and timed break recall. If in doubt please
consult your service provider.

Inserting a pause
With some switchboards, after dialling the access code you may have to wait for a moment while the
switchboard picks up an outside line so you will need to enter a pause in the dialling sequence.
Press and hold until P appears in the display to insert a pause (P) before entering the
telephone number.
You may also need to enter a pause when storing international numbers or charge card numbers.

Recall (R)
You may need to use the recall function if you are connected to a switchboard/PBX (Private
Branch Exchange), contact your PBX supplier for further information. The recall function is set to
timed break recall and is also used for BT Calling Feature.

User Guide formats

This document is also available in other formats, such as Large print, Braille and Audio CD.
If you would like a copy, please phone 0808 100 6556*.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.

© British Telecommunications plc 2011.

Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.

Designed and produced by The Art & Design Partnership Ltd.

BT Graphite 2100 (11/11) Issue 2