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Tamil Script Opening Script:: Body of The Call

This document provides an opening, body, and closing script for a call center agent interacting with a Tamil-speaking Flipkart customer. The opening script greets the customer and confirms their order details. The body of the call involves confirming any issues, placing the call on hold to check order details, and providing additional assistance. The closing script thanks the customer for their feedback and time, wishes them well, and ends the call. The overall summary is a phone script to assist a Flipkart customer in Tamil and resolve any order or product issues.

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4K views2 pages

Tamil Script Opening Script:: Body of The Call

This document provides an opening, body, and closing script for a call center agent interacting with a Tamil-speaking Flipkart customer. The opening script greets the customer and confirms their order details. The body of the call involves confirming any issues, placing the call on hold to check order details, and providing additional assistance. The closing script thanks the customer for their feedback and time, wishes them well, and ends the call. The overall summary is a phone script to assist a Flipkart customer in Tamil and resolve any order or product issues.

Uploaded by

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Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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TAMIL SCRIPT

Opening script :

Vannakam, Flipkart la irrundhu (your name) peasuren Na peasikondirupadhu


(customer name) idama?

Name confirm pannadhirku Nandri. (Thank the customer for confirming his name)

Neenga tamila peasanum nu callback request kuduthirukeenga.

Ungalidam peasuvadharku idhu sariyana nearama? Nandri


(Thank the customer while customer providing permission to continue the call)

Neenga flipkart la irrundhu finala xxxxx product (mention final order name) order
place pannirukeenga,ungaluku indha order la irrundhu information theva
paduthungala?

Body of the call :

If customer says “YES”, Thank the customer for the confirmation. (sollunga
(customer name) ungalukku Enna thagaval theva paduthunu therunjukalama?)
If customer inform his issue,pls inform that :

Unga siramathiruku mannikavum,unga situation ennaku puriyudhu Na kandippa


ungalukku help panna try pandren.

Reconfirm customer’s query (probe the customer if required by using pleasantries


like may i,please)

Unga order details check pandrathirkaaga 1 min unga calla hold la place
pannalama? Nandri (Thank the customer while customer providing permission)

Holdil kathirundhamaiku nandri ( mention customer name)


After Providing information Thank the customer.

Ungaluku Flipkartila irrundhu vera edhenum thagaval theva paduthungala?

Thank you.

Closing script :

Indha call complete aanadhum unga registered email id ku oru short feedback
survey varum.Indha callukundana feedback neenga share pannalam.
Neenga kudukura feedback flipkart customer care service paniyai adhigarika
udhavum.

Flipkartil shopping seidhamaiku nandri.

Ungal ponnana nerathai selavu seidhamaiku nandri

Indha naal iniya naalaga amaiya vaazhukkal.

Need to welcome the customer while customer thanking you.

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