11.01.

2021
Taslima Khatun
Senior Lecturer (HRM)
Faculty of Business Administration
Feni University
Subject: Letter of Transmittal
Dear miss,
With due respect we, the undersigned students of BBA 18th
batch have reported on “Report on Consumer Protection”
under the course: Business and Industrial law. Though we
are in learning curve, this report has enabled us to gain
insight into the core fact of Report on Consumer Protection.
So it becomes as an extremely challenging and interesting
experience. Thank you for your supportive consideration
for formulating an idea. Without your Inspiring this report
would have been an incomplete one.
Lastly I would be thankful once again if you please give
your judicious advice on effort.
Yours’ sincerely,
Sakhawat Hossain saikat
Jahid Hassan
Faisal Abedin jihad
Shapdar Uddin Chowdhury
Foyzul Hoque Chwdhury
 Report On
‘’Report on Consumer Protection’’
Submitted to:
Taslima Khatun
Senior Lecturer (HRM)
Faculty of Business Administration
Feni University
Prepared By
Sakhawat Hossain saikat 191011031 18th
Jahid Hassan 191011018 18th
Faisal Abedin jihad 191011034 18th
Shapdar Uddin Chowdhury 191011007 18th
Foyzul Hoque Chwdhury 191011002 18th

Course: Business and Industrial law

Date of Submission: 11.01.2021

FENI UNIVERSITY
INTRODUCTION:

Globally, there are laws pertaining to all types of disputes including the
laws protecting the public against fraud concerning merchandise are
prehistoric but the enactment of consumer protection laws started
approximately fifty years ago under the influence of consumer
protection movement and consequently consumer protection programme
(Law Reform Commission, Mauritius, 2010).

To discuss the Consumer Protection one must be aware who is

consumer. Consumer in general indicates the person who pays money
for services of commodities. As per the Consumer Protection law
published by Ministry of Economy, the Consumer is “Anyone who
attains any Goods or Services, with or without a return in order to satisfy
his personal or others needs.” The article in The Times 100 under the
name of consumer protection published in 2011, provides the
information that there are statutory rights of the consumers are Right to
choose, Right to informed, Right to safety, and Right to complain

In the Consumer Protection Law of UAE 24/2006, there are rights of the
consumers which are The Right to Safety, The Right of access to
Information, The right to Choose, The Right to hear the opinion of the
Consumer, The Right to a Clean Environment, The Right of Health
Care, The Right of Compensation and The Right of Education.
THE KEY RESPONSIBILITIES OF CPD

Based on the publication of the Ministry of Economy, UAE, the

department of Consumer Protection covers the following areas under
Article no.(4) of the Federal Law No. 24/2006:

To ensure the proper implementation of the General Policy to protect the

consumer.
To coordinate and cooperate with the concerned authorities in UAE to
deal with unfair practices.

To awaken the consumers about their rights and guide them for the
claim. To bring consumer awareness amongst the users.

Monitor the price movements lessen the increase.

To take action to counter monopoly counter measures.

To attend to consumer complaints taking necessary action and

forwarding to concerned authorities.

CONSUMER RIGHTS AS STATED IN SAID LAW

The Ministry of Economy initiates steps to ensure that consumers are

aware of their rights and methods for claim of the damages.

The right to safety

The consumer right to safety is vast and it applies to the consumption

patterns and to all goods and services. The market has for long made
consumers believe that by consuming packaged food or mineral water,
consumers can safeguard their health. Right to food safety is an
important consumer right since it directly affects the health and quality
of life of consumers. For instance, the chocolates or syrups we consume,
may be manufactured in countries as far as the U.S. or Australia
(Wilson, 2008).

The Right to be informed

Means right to be informed about the quality, quantity, potency, purity,

standard and price of goods so as to protect the consumer against unfair
trade practices. Consumer should insist on getting all the information
about the product or service before making a choice or a decision. This
will provide protection against commercial fraud, deception and
misleading advertising and information on items’ covers and packages.

The right to choose

Right to have multiple options of items and services in competitive

prices and quality is called Right to Choose. The market offers wide
varieties of the same product. There is possibility that more varieties of
the same product just encourages false advertising claims and give the
consumer a false sense of choice (Wilson, 2008). Moreover, when there
is no choice of products or the consumers are not given right to choose,
the market will be dominated by vendors’ monopoly.

The Right to be heard

This right provides the consumers to voice their opinions and grievances
at appropriate places. In case of the consumer being cheated and
deprived of the right quality of service, the opinion need to be heard and
given due attention by the authorities. Consumers should also have a
right to voice their opinion when rules and regulations pertaining to
them are being formulated, like the recent amendments in the Consumer
Protection Act. There should be no system that consumer should be
careful and vendors just sell the goods. This right ensures that the wishes
of consumers are reflected appropriately in the formulation of trade
policies of the UAE as well as in business organizations. It is also in line
with agreement with WTO policies. The Right to heard is to express
opinions to develop the goods, services, prices and availability.

The Right to Enjoy Clean and Healthy Environment

Consumers need to be protected from the disturbing impacts of air,

earth, and water pollution which may result from the performance of
daily marketplace operations. They have the right to live and work in an
environment that does not threaten the health at present and future
generations. There is growing global attention to environmental issues
and the factors that are considered to be contaminating sources have
made producers, vendors, marketers and decision makers realize the
negative effects of certain goods.

The Right to Satisfy the Basic Needs

This right empowers the consumers to have access to basic essential

goods and services; adequate food, clothing, shelter, health care,
education and sanitation. The events like child labour are social issues
and to prevent them to become social evils there is need for the
consumers to use the right of safety of basic needs. There is need for the
Governments to provide suitable employment opportunities that grant
individuals chances to enjoy life and make them interact more positively
with others. This right entails consumers to obtain essential goods and
services, such as food, clothing, shelter, education and health care.

The Right of Compensation

The right to a fair settlement of just claims, it includes the right to

receive compensation for misrepresentation or shoddy goods or
unsatisfactory services. It will enable the consumers to have settlement
of their legitimate demands such as compensation for misleading, faulty
goods or unsatisfactory services. This necessitates the provision of
sound after-sale services as per guarantee agreements. Consumers are
afforded an opportunity to have a hearing to voice dissatisfaction such
that a resolution is reached and the complaint is settled in full and final.

The Right of Education

Consumers are extended the right to continuing consumer education that

supports the benefits and enjoyment of other specific rights. Consumers
have the right to some form of training and mastery of knowledge and
skills needed to make informed decisions in the marketplace. Ministry of
Economy has encouraged the consumer protection by

Establishing educational and training programmes to ensure this right for

consumers.
Number of limited-income individuals through the development of
training and awareness programmes designed especially for them.

Mainstreaming the culture of making customers aware of their legitimate

rights usig all available methods at all levels of education

The consumers have the right to know the accurate information

concerning the goods and services (ex: original products, for food to
mention expiry date & ingredients, others). The consumer has the right
to have multiple options of items and services in competitive prices and
quality. The consumer has the right to express opinion about the prices
and availability.

SELLER’S RESPONSIBILITIES

The seller has the responsibility to provide consumers with accurate

information about the good and services. The seller will make refund
and ready to replace the defective goods and incomplete services etc.
The seller has the responsibility for labelling the products for the date of
expiry and contents. Seller has the responsibility to guarantee service
quality for the specific period of time.

THREE EXAMPLES AS INFRINGEMENTS TO CONSUMER

PROTECTION LAW

If any seller or manufacturer manipulates or proceeds to manipulate

human or animal foodstuff, drugs, agricultural crops, natural products or
any other materials made for sale, and who launches or offers them for
sale. The punishment is aggravated when such materials are harmful to
human or animal health.

If the manufacturer decline to furnish the details of the process

description of the goods. The consumers have the right to request to
conducts molecular, physiological, chemical, radiation
and microbiological lab analysis of food products.

Manufacturing of fake goods and goods causing harm to human or

animals will be infringement.

GIVE LAST AMENDMENT TO THE LAW

The UAE has implemented the consumer protection with the signing by
the President HH Sheikh Khalifa bin Zayed Al Nahyan of federal law no
24 of 2006. The law calls for the setting up of a special committee to be
known as the “Higher Committee for Consumer Protection” under the
chairmanship of the Minister of Economy. The law is amendment of the
Federal Law no. 18 of 1981 regarding the Regulation of Trade Agencies
and the amending Laws thereof; and the Penal Procedures Law issued by
Federal Law no. 35 of 1992 and the amending Laws thereof.

PROTECTION OF THE CONSUMER IS A NATIONAL

RESPONSIBILITY

It is the responsibility of the ruling Government and administration to

look after the public. This is the reason that the Government has started
campaign to raise awareness of the Consumer Rights Federal Law (24)
2006. This will encourage the ´Be Right know your Consumer Rights.
This introduction of this law has paved the way for consumers and
retailers alike to operate within a framework which will only benefit
both groups with very clear guidelines on both retailers and consumers
rights and responsibilities. The Dubai DED is the only government
department dedicated to raising awareness of consumers’ and retailers’
rights and responsibilities and through the Commercial Compliance and
Consumer Protection Division, the Department will also deal with any
relevant disputes. However, the Government can only implement the
regulations if there is full support from the consumers all over the
country.
CONCLUSION

To protect the consumers UAE passed the Act 24/2006 and the act
mandates the formation of Supreme Committee which includes the
members from consumer protection societies also. The Act includes
consumer code of rights, seller’s responsibilities, The Act has been sub
divided in Articles and there are Articles for Penalties for evading the
Act. The rights of consumers and the implementation thereof form part
of the Act. The benefits of the Act will be promoting competition and
fair trade. It will benefit consumers, retailers, business and community.
The awareness of the consumer rights, consumer responsibilities and
settlement of disputes are the focal issues. The most important feature of
the case study is the Implementation. The responsibility of the
implementation is empowered to the Chairperson of the committee.

The benefits of the Act are seen in the reports in the case of Americana
AED 10,000 for violation of the Act and increasing its fast food prices.
The Ministry of Economy remains vigilant in protecting local
consumers. It recently penalized around 41 retail outlets for increasing
prices during Ramadan. Its Supreme Committee for Consumer
Protection also recently rejected plans to raise the prices of fast food
meals, rice and cement.

Dubai Department of Economic Development (DED) launched the ‘Be

Right know your Consumer Rights’ campaign in February, 2010. The
main purpose is to make awareness to retailers and consumers about the
Consumer Rights Law. The Consumer Code of Rights were issued under
UAE Federal Law (24) 2006 by the Ministry of Economy. DED’s
Commercial Compliance and Consumer Protection Division, has been
charged with the responsibility to ensure that consumers and retailers
alike comply with the Consumer Code of Rights, understand their
responsibilities and, where resolution is sought, facilitates this process
between retailers and consumers.