Mis-en-place (put everything into places)Checking of the following:- Conditio
n of tables and chair- Sanitary Items- Clean and sanitized table appointments
- Flower arrangements- Filling Condiments- Condition of Menu Card- Knowledg
e for the menu of the day.
WELCOMING THE GUEST
W: Good morning Maám/ Sir,Welcome to Cafe De Teodoro .
Do you have any reservation?
G: No
W: May I suggest a table for you Maám/Sir?
G: Yes please!
W: Table for how many Maám/Sir?
G: For one.
W: Smoking or Non-Smoking
G: Non-Smoking
.W: This way please (stretch your arms to the guest)Will this place be alright
with you Maám/Sir?
G: Yes
SEATING THE GUEST
W: Please have a seat
UNFOLDING THE NAPKIN
(right side of the guest)
W: Excuse me Maám/Sir, may I unfold the napkin foryou?
G: Yes
SERVING WATER
(right side of the guest)
W: Would you like to have a glass of waterMaám/Sir?
G: Yes please.
W:
Excuse me Ma’am/ Sir.
PRESENTING THE MENU CARD
W:
Excuse me Ma’am/Sir here is our menu card for your selection.
W: Excuse me Ma’am/Sir would you like to have your bread now?
G: Yes
W: Excuse me Ma’am/Sir I’ll be back to serve your bread
SERVING BREAD
(on the left side of the guest)
W: Excuse me Ma’am/Sir here is your bread,
G: Thank you
W: Excuse me Ma’am/Sir do you need anything else.
G: No. I’m alright
W: I’ll be Back to get your order.
ORDER TAKING
(right side of the guest)
W:Excuse me Ma’am/Sir may I take your order now?
Our today’s menu is
____________and our soup for the day is ______________.
G: thank you.
UPSELLING/SUGGESTIVE SELLING:
W: Ma’am would you like to try
____________ to compliment to your dish?
G: (Yes/No)How about _____________?
G: (Yes/No)
W: Thank you Ma’am/Sir may I repeat your order,
You ordered __________________________
is that correct Ma’am/Sir?
G: Yes
W: Thank You Ma’am/ Sir May I take the menu card?
G: Yes Sure!
WINE SERVING
(on the left side of the guest)
W: Excuse me Ma’am/Sir would you like some drinks?
Here is our wine list for your selection.
W: May I take your order Maám/Sir?
G: Yes I’d like to have _________________.
W: May I repeat your order Maám/Sir,
you ordered ___________ would that be all?
G: Yes.
W: Would you like to serve your drinks after the maincourse?
G: I will give you a signal.
W: Excuse me Ma’am/Sir your food will be serve for
10-15 mins. would that be alright with you.
G: Yes
SERVING THE FOOD
(on the right side of the guest)
W: Excuse me Maám/Sir here is your __________
G: Thank you.
CLEARING THE TABLE
(on the left side)
W: Excuse me Maám/Sir may I clear the table for you.
G: Yes please
PRESENTING THE WINE
W: Excuse me Maám/Sir may I present to you your
order of ___________with a very good vintage
year of ___ years with an alcohol content of ____alcohol per volume.
It has _______ ml with avery good fragrant of __________________.
W: Should I open it Maám/Sir?
OPENING THE BOTTLE OF WINE USING CORK
W: Here is the cork for your confirmation.Would you like to try the wine now
Sir/Maám?
G: Yes.
W: Enjoy your meal Maám/Sir.Please call me if you need any assistance.
CRUMBLING TABLE
W: Excuse me Maám.
PRESENTING THE BILL
(the guest will give a hand signal)
W: Excuse me Maám/Sir, how would you like to pay you're
bill , would it be cash or credit card?
Here is your bill.
(Step a backward)
G: Here
W: I receive ___________ ill be back for your change
Excuse me Maám/Sir here is your change.
G: Thank you Maám/Sir hope you enjoy your staying with us. We look
forward for your next visit.
