6 Payment 1 Invoice ‘M. Morreau has ordered the following dinner services from Glaston Potteries: ten'Lotus’at £35 each, catalogue number L305; twenty "Wedgwood' at £43 each, catalogue number W218, Cost, insurance, and freight are indudedin these prices. Glaston have offered him a15% trade discount. Complete the invoice below. GLASTON oa POTTERIES tro Telephone +s4(0)n82 46125 Facsimile 44 (282 6182 Email accountse laston cout Clayfield | Burnley | vwewew glaston com JF Morreau ‘9May20— 1150 boulevard Catbert F-54015 Nancy Cedex Your order No. 3716 Quantity Description Cat. No. Eeach £ ar. Less_____ discount net price Total yyment due within 28 days of date of invoice ROE Registered No.716481 VAT Reg.N0.1335343108Payment 30 2 Statement of account ‘You work in the Accounts Department of Homemakers Ltd, a furniture manufacturer, and are preparing a monthly statement for a regular customer, R Hughes & Son Ltd. Your first entry is the Account Rendered,te.the ‘outstanding balance of £461.00 from last month, which goes in the Balance column. This column also shows a running balance ofall the other items, All the money Hughes owes you, including the debit note, goes in the Debit column. All the money he has paid, including the credit note, goesin the Credit column. Complete the May statement using the information below. FGustoaer: R. Hughes & Son Ltd, 21 Need Road, Swansea, West Glanorgan 351 108 i Tmay Cheque £300.00 | Serrertgrisseretecara saat | [remy creue 20.00 | | eamy om sos £100.00 | rhe terms at the end of the statement are a Cash Discount of 35 f the statenent ts pald within 10 days. i OPEL ODDIE DEE 54-59 Riverside, Cardiff crt uw Telephone: +44 (0}29 20 49721 Fax:+4a (0}29 2049937 | statement To: Credit Balance em Debit ‘Account, Renderes3 Request for more time tosettle an account (M.Morreau received the consignment from Glaston Pottertes (see Exercise). Unfortunately he is unable to pay within the period stated on Glaston’s invoice. He writes to John Merton, Sales Manager at Glaston, to apologize. Rewrite his letter in less elaborate language: eave out any details which are not relevant. PPE ENDL LPO PPE EAP ENP PE Dear Hr Merton I deeply regret that at this monent in tine I am unable to settle your invoice dated 9 Mey for my order No. 3716 for ten Lotus Ginner services at £35 each, catalogue number L305, and twenty ‘Wedgwood’ dinner services at £43 each, catalogue number W218. i The consignnent arrived in good condition and as usual I admired the quality and elegance of your products. They always sell very well In my two shops here in Nancy. Unfortunately, two days after the arrival of the consignment, disaster struck. After several centimetres of incessant rain ay stockroom was completely flooded ‘and much of the stock damaged or destroyed. 1 am watting with great patience for ey insurers to settle my late, but meanwht te (t {s with sorrow that I have to tell you that 1 an unable to pay any of my supplters. Hovever, on a more optinistic note, 1 am able to inform you that the aforementioned insurers have promised me compensation within the next four weeks. When I receive this, I'vi0l take measures to pay allay | suppliers as soon as 1 possibly can. | Trusting that you will understand this difficult situatton, T remain | Your nue servant Jean Morreaw(M.) OV woukea anO) Payment 32 4 Crossword Complete the crossword ACROSS 1 A___noteisa form of OU (owe you). 2. Ifyour supplier has charged too much on an invoice,ask fora. 3 An Lists goods or services,and how much must be paid for them. 4 Anintemational money ___can be bought at the banktto settle an account in another country. 5 Abank_______isa cheque thata bank draws on itself and sells to acustomer, 6 Aftertwo requests for payment you might receivea final. 7 —____isasystem for transferring money from one bank or post office to another. own 8 A_____ ___ invoice is sent in advance of the goods ordered. (ewords:3 5) 9 Acustomer can request a bank to—_ money fromoneaccount to another.5 Request for payment Choose the best words from the options in brackets in this letter requesting payment. UB Cycles Ltd —soreertioue toruhtaod Citand 131388 Ten. (191572984 Paces Emi acres D) wounkeg wwweukeyetesco uk 28 Apri 20— Kar Janssen Managing Director Velo Sport AG Karte 45 D-5230Sommerda ‘Account No. VS 301632 Dear Mr Janssen ‘We wrote to youon 25 March concerning the above 2 {eccount, bill) for £2,700.00 which has now been outstanding 2___ (for since, about) ‘three months. When we agreed to offer you cred facilites we pointed out that it was ‘essentialio 3_ (pay. elear hana) accounts 4 ____ (in, at, on) he ‘exact dato, particularly as we generally donot § (supply, present, offer) ‘creaitterms. ‘As you realize, delayed payments can create problems forus $____ (by, f0, with) ‘our own suppliers, therefore we would appreciate you could either let us know why the ?___ (batance, credit, payment) has nol been paid, or lel us have a remittance: (within, for, during) the next ten days. ‘We would be grateful this could recolve your immediate attention. ‘Yours sincerely Helen Stuart (Hs) (Chiet Accountant 33© Payment 6 Reply to request Karl Janssen emails his PA, Renata Heynold, asking her to draft a reply to for payment Helen Stuatt (see Exercises). As Renata Heynold, write the reply. x) arts 120 B tee 2 + Bown @ -0 - OR YU ER SEee Fe cet View wen Format Toe Aaom e ta __J[ Renata Heynola a ee sites [Reply 10 UK Cycles Renata, Please drat a reply to Helen Siua''s letter of 28 Apri —i's in your Way, —Thankher for herletters (please quote dates). —Explain about the fre at Head Office, Say thal destroyed alot of computer data ‘which nas disrupted all correspondence with suppliers and customers, and we ‘Reed time to get back to our normal routine. — Request a further 30 days to settle. Sne's suggested 10, sobe as polite as you ‘can. Say our insurers wil release compensation within the coming month, sowe can pay the outstanding amount in fl, Fd be grateful if you could let me have it for signature by noon today. Thanks, Kd ‘3May20— 7 Formal and ‘Match the sentences in column A with sentences in column B with similar informal English ‘meanings.One sentence in each pair is in formal English (Le. appropriate for business correspondence), and the other is informal. Write’F beside the formal sentences and’ beside the informal ones. Column A 1] Weexpect to receive your remittance within seven days. 1D Weare taking you to court to get our money back. D1 apologize for not clearing the balance earlier. Ci ttappears that this invoice has not yet been settled (C0 We would be grateful for another month tosettle. Column B a [] Wewant you topay usintess thana week. » () Sorry [didn’t pay you before now, i Wecan't pay youinless than four weeks. CD unfortunately, we have no alternative but to take legal action to recover the debt. 1 Itlooks as though you haven't paid us yet.8 Words and definitions ‘Make words from the jumbled letters and match them with the definitions below. RTURECN CNATCUO HisGr FADTR NLACEBA ANB NARRSEFT ‘TDCRYAMUONE IDERCT EUD TAED. SETTORP EMTACNEITR EMATTESTN FO TANCOCU BEDTITENO ‘Take legal action to obtain payment. Dateby which an account should be settled. ‘Account into which a customer can pay money.or draw it out, without giving notice Movement of money from one bank account to another. Payment. Difference between the totals of money coming into and goingout of abank account. Lst of amounts paid and owed. Document informinga customer of money owed. Bill of exchange that must be paid immediately itis presented, Letter of credit that requires the sellerto supply shipping documents tothe bank to obtain payment. i one Boos quaushed a 3536 1 Formaland informal English 7 Complaints and adjustments All the sentences below could be used in complaints, or replies to them. Match the sentences in column A with sentences in column Bwith similar meanings. Then puta tick by the sentences which are most suitable for business correspondence. Column a You should put it right. Please ensure that the problem does not arise again. Inthis case weare not responsible for the error. Please could you send usa refund. We're sorry about the muddle. We're planning to buy from someone else. Your machine doesn't work, 1 regret that in this case we are unwilling to offera refund. eyoneune Column B ‘We want our money back. ‘We would be grateful if you could correct the error, ‘We apologize for the confusion. ‘We will have to consider changing to another supplier. ‘There appears to bea defect in the mechanism. We're not giving you your money back. This time it’s not our fault ‘Make sure it doesn’t happen again. yaose ane2 Complaint about damage complete this letter of complaint about damage with the words and 3 ‘expressions from the box. 2 ‘wear crates rusty 2 insurers inspecting consignment Hy ‘complain refund handled = torn invoice carriage forward = 2 2 3 ~ C.R. Méndez S.A. ‘Kuda, del Ejército 89 40015 Bitbao Totso2494291007 Fax 3494245618 Email mendexc@crmender.caos 15 October 20— Mr 6. Harrison sales Manager Seynore Furniture Ltd Tib Street Hatdenhead Berks SL6 505 Dear Hr Harrtson Lam wetting to 2 about a shipment of tubular steel garden No. 6 3190/1. furniture we received yesterday against 2 The 2 were damaged on the outside, and looked as If they had been roughly 4 - When we unpacked them, we found that some of the chair legs were bent and % + and the fabric on the seating & + or showing signs of 2 5 Two further crates from the # have not arrived yet, so we have not had the opportunity of 2 then. I have told the shipping company that we cannot accept this consignment from you, and they have contacted your 10 ___, ‘As we will be unable to retail this consignment in our stores, we are returning the shipment to you #_, and we shall expect a full # a Yours sincerely CR MEnoee. Managing Director 373 Complaint about ‘There areno capitals, punctuation, or paragraphs in this letter of complaint late delivery about late delivery toa manufacturer of medical equipment. Write out the 1 Complaints and adjustments letter correctly. Divide the body of the letter into two paragraphs. ISTITUTO DI MEDICINA veieBicce: 161001 Siena Telolono +300585 £374.25 For +390586 437426 Emoll clot’@imed oc. 15 june 20— meh, toda sales manager nihon instruments 12-18 wakakusa-cho hagashi-osaka-shi osaka-fu japan dear mr toda awh 4156/82 ‘we are writing to point out that the above delivery which arrived yesterday was 2 week late this is the second time we have had to write to you on this subject and we cannot allow the situation to continue we have already explained thet itis essential for medical equipment to arrive on due dates as late delivery could create a very serious prablem Unless we have your firm guarantee on the promptness ofall future deliveries we will have to look for another supplier please could you confirm this before we place our next order yours sincerely carl leeeu (4g.) head of administration4 Reply to complaint about damage 5 Reply to complaint about late delivery Brian Harrison, Sales Manager at Seymore Furniture, emails JoHayes, his PA, asking her to draft.a reply to Sr Méndez (see Exercise 2). Note that his instructions only concer the letter’s content and signature: he assumes that Jowill open and close it in an appropriate way. As Jo Hayes, write the letter. BAF rhe Se we + *_ Dome @ -|\9 Bs UE SASzez Fle Eat View ted Format Toot Peto ta_|[sortayes ‘smc [ Reply to Méndez ‘Could you waite a letter replying tothe complain from Sr Méndez? Explain that the ‘goods were checked before they let our warehouse, so the damage must have ‘happened during shipment. Say thal well accep! the goods C/F and that well send the refund by banker's draft _a5 soon as we receive them ~ and apologize for he inconvenience caused. Please don't pp tit sign, Cheers, Brian PS Askhim about ne other 2 crates 20 October 20— ‘The sentences have become confused in Mr Toda's reply toSig. Lott's letter (see Exercise 3). Rewrite the letter with the sentences in the correct order, starting new paragraphs where appropriate. Consignment no. AWB 4156/82 trust that this will clarify the situation, and look forward to continued good trading with you. However, the two orders you mentioned were sent to our factory rather than our administrative offices at the above address. 4 We would like to take this opportunity of reminding you that to avoid delay in future all orders should be sent to our office address. 5 Sales Manager 6 Thank you for your letter of 15 June concerning late delivery of the above consignment. rio Toda (Mr) 8 We understand how important prompt deliveries are to our customers. 9 Dear Mr Lotti 30 Yours sincerely stuausnfpe pue sureyduso> ~ 39Ni complaints and adjustments 40 6 Complaint about accounting errors n 2 Find the mistakes and work out the correct figures. Write to Excel Stationers. Your contact is Mrs B.Grevon, ‘Accounts Department. — Say what the mistakes are and what the correct version should be. —Tell her that you will settle the account when you receive a corrected invoice. — Mention that thishas happened several times before,and that you will ‘change your suppliersifit happens again ‘You work for IT Services ple, King Street, London w8 2me. Excel Stationers supply your company with stationery. They have sent you the invoice below. ‘The wrong totals have been given for three of the items, which of course resultsin an incorrect final total Ay Excel Stationers Ltd 28 Langley Estate ‘Templetown London we3 7a © +44 (01207192 9880 Invoice No. 3810 B 44 (01207192 9457 20 Novernber 20— IT Services ple King Street a Packets window envelopes each @ 3 Boxes ‘Siylo' Pens each @ Reams multi-purpose paper each @ TOTAL 69.602. Formaland informal English 2 Agreeing to credit Credit Inthe sentences below, the words in italics are not very appropriate for formal correspondence. Choose a more suitable alternative from the box. inform overdue request promptly sufficient elapsed acceptable competitive settle confidential ‘Thank you for forwarding the documents so quickly Wefeel that enough time has passed for you to pay. am writing to ask/or open account facilities. Wewould like to remind you that this information is highly secret Your quarterly settlement is three weeks late. Weare pleased to tell you that the credit facilities you asked for are ine. Our prices are very low. ‘As Alex Rempel, Sales Manager of Rempel GmbH, reply to the email below from Thomas Shaw. Agree to his request for credit, but tell him, politely, that according to your records the period for settlement was30 days, not 6o. ‘Apologize for any misunderstanding. Ask him to confirm that these terms are acceptable and say that, if they are, he will not need to provide references. [aa GS Kh mB afar) s slr | Bom By mn fe - Oleh sv Ee zeexe ie Ek Vow Ima Farmat Tous Aciann Hote to. _| [Alex Rompe [SE ae suet [ Terms of payment Dear Mr Rempel ‘We have beon trading with you forthe past year and during that time our accounts, hava been cleared by later of credit However, when we began trading wth you, you mentioned that once we had established a business relationship our accounts could be setled by 60-day bil of exchange, D/A. Please could you let us know. before we place our nex! order, if these new terms. are acceptable? Yours sincerely Torn Shaw CChiet Accountant, airman Green Ltd 12May20— a00 Credit 42 3 Request fora reference Antonio Medina S.L. CiSagasta 0156 Barcelona 08317, Teléfono: +34 93 478503 Fax: 634.93 479852 Email: pgomez@medina.co.es 18 Hay 20— Mr Gerald MacFee Credit Controller British Suppliers ple Hoxteth House Weights Way Glasgow G12 800 Dear Hr HacFee We are writing 2 you 2 ‘the recommendation 2 Mr David Arnold, Chief Accountant * D.L. Cromer Ltd, £ Staines, Middlesex. He advised us to contact you as a referee concerning the credit facilities which his company has asked us Could you confirm that the company settles 2 dates, and 1s sound enough to meet credits of from £3,000 £5,007 due We would be most grateful 2 a reply 12 your earliest convenience. Yours sincerely, Patricia Giimez (Sra.) Sales Manager Complete the following request for a reference with the correct prepositions. i | I i i I i i i |4 Reply to request fora reference 5 Unfavourable reply 6 Words and definitions Mr MacFee has made some brief notes before writing areply to Sra.Gémer's letter (see Exercise 3). As Mr MacFee, write the letter. Include the sender's and inside addresses, and an appropriate date. replying yr latter 18 May re, DL. Cromer Ltd. excellant reputation in UK - customer of ours for along time credit limit wus alittle lower than the onayou mentioned, but 3 alioays settle on or before due dates a _gretefudiftreat this inf. in strictest confidence 8 NO, LOE PPP ta When replying to enquiries about credit rating, itis betternottomention the company’s name or to be too specificin the details you give. Rewrite the letter, below considering this advice. Dear Ms Allard am replying to your enquiry of 19 September about Fit-a-Part Ltd. We have allowed Fit-a-Part credit in the past three years, but only up to £2,000, not the £10,000 you mentioned. We have also found that they ‘need four or five reminders before clearing thelr account. Please treat this information in the strictest confidence. Yours sincerely P.M. Lord Accountant PPLE EEL NL EL LEE NEE NEES Make words from the jumbled letters and match them with the definitions below. a DAB TED @ tiarzou b TpREIC TAINRG © ERECEENRE © LIBL FO CAXNEGEH { peecti sturcttar 1 Means of allowing credit.e.g bill ofexchange. 2 Debtthatiis not likely to be paid. 3. Method of payment by which the seller can give the buyercredit for an agreed period.e.g. 3odays. 4 Evaluation of the creditworthiness of an individual or company. 5. Tofail todo something required by law. 6 Written report on a company's creditworthiness. 43a8 1 Reporting verbs 2 Word forms 9 Banking Read the sentences below. Then find the reporting verb from the box which Dest fits each situation. The first one has been done for you. explain promise thank — admit suggest advise refuse apologize 1 Lam grateful toyou for sending the shipping documents so promptly thank 2 Whydon’t you thinkit over fora few days and then get back tome? 3. Unfortunately, we cannot extend your overdraft 4 Ithink you should consider our terms before making a decision. 5. Tldefinitely let you have the detaits tomorrow. 6 Itappears that we made an error on your October statement. 7 Weunderstand that the bank will want about 120% in securities to cover this credit, 8 Iamsorry for thedelay in replying to you. Complete the sentences below, using the correct form of the wordsin brackets. The first one has been done for you. 1 Lackof capital wilt danger _ the project. (danger) 2. Theexporter opensa letter ofcredit by _an application form. (complete) 3. Thecheque should be made__tonternational Boats Ltd. (pay) 4. Theshipping documents include bill oflading._ certificate. and invoice. (insure) 5 lampleased to inform you that your ‘has now been extended to £4,000. (overdraw) 6 Loans canbe extended only by with the Branch Manager. (arrange)3 Bill of exchange 7 Youwillrecetve of payment from our bank. (confirm) 8 Your____ should appeartwice on the document. (sign) 9 Weneedaloanto secure the___of our company (expand) 10 With__toour telephone conversation yesterday, am writingto confirm our agreement. (refer) ‘Complete the bill of exchange below with the following information: «© Paymentis due 6odays after date There s only one bill.therefore write sola For this reason, there is no need to write anything before the words to the order of as there is only one bill (otherwise thisline would have second of the same tenor and date unpaidto show there wasa second copy). The bill is for $28,000. It wasdrawn on 28 February 20— The drawer is Hartley-Mason Inc. 1n(6),write in the words of the currency that is being used and the actual wordsoftheamount. ‘© In Value Recetved wnite payable at the current rate of exchange for bankers’ drafts in London. ‘© Thebills being drawn on Glough & Book Motorcycles Ltd, 31-37 Trades Street, Nottingham.NG13AA. © Thedrawer's name's Hartley-Mason inc, 618 West and Vine Street, Chicago. Illinois, and will be signed by MrJR Mason, the President of the Company AO Supueg At 1_____ pay this 2__ Bill of xchange tothe order of Number 40031 3021 Exchange for 2____ i i | 1 Value Received 2 ; i | | placed to account | | Te For and on behalfof | is . Signed as(© Banking 46 4 Request for aloan 5 Refusing aloan Read the following conversation betweena bank manager, JohnSteele, anda customer, Richard Grey. JOHN STEELE Good afternoon, MrGrey. Now. how can help you? RICHARD GREY Well, know my company'sbeen going through a bad time recently. but { would like to expand the fleet by buying another two trucks. Iwonderif you could extend my loan to cover the investment? JouN sTeELe I'm afraid we can't extend your existing loan, but we may beable tooffera bridging loan, How much would you need? RICHARD GREY Probably around £50,000, think, to buy two second-hand vehicles. I'm sure that the revenue from the extra trucks would allow me to repay you within a year. JoHN sTeeLe What can youofferas security for the loan? RICHARD GREY Just the trucks themselves. JOHN steeLe Well,unfortunately, am not ina position to make an independent decision -Ishall have toconsult our directors—but I promise I will consult them this week, and let you know as soonas possible. RICHARD GREY Thank you very much. ‘As John Steele, summarize the conversation ina memoto the bank's Board of Directors. Try to use some of the reporting verbs from Exercise 1.Remember only toreport the details which will help the Board to make adecision. Head the memo ’Strictly confidential’ and start ike this: Thad a meeting with Mr Richard Grey. of RG Logistics Ltd.on 17 September... ‘The bank's Board of Directors has now discussed Mr Grey's request fora loan (see Exercise 4). This is their reply to his memo, ——————— Memo i From: Secretary to the Directors To: John Steele Subject: Bridging loan, RG Logistics Lid Date: 21 September 20— STRICTLY CONFIDENTIAL With reference to your memo dated 19 September concerning the above loan, the Board regret that in this case they are unable tooffer Mr Grey the credit requested. They would be gratetul if you could inform Mr Grey that itis the bank's policy only to offer substantial loans against negotiable securities such as shares, cor bonds. eed PPP PL OEPEL EPL EEE TE ‘As John Steele write a letter to Mr Grey, explaining that credit has been refused, Suggest that there are other sources he could try, for example a finance corporation, but war him that their interest rates are likely tobe significantly higher than the bank's.6 Words and definitions 7 Abbreviations ‘Make words from the jumbled letters and match them with the definitions below. SRDNEOE ‘TCENRAUOMYD CIERTD FIRCETETACI FO 1G1RNO BALNC LBL SYAD TFARE HSITG CHAREMNT NBKA AREODVHE TGISH TFRDA Transfer a bill or cheque by signing ton the back. ‘Type of bank that specializes in international tradeand finance. Document that shows where goods were made. Billof exchange without any accompanying documents. Letter of credit that requires the seller to supply shipping documents toa bankto obtain payment. 6 Number of days within which a bill of exchange must be paid after presentation. 7 Regularcost of running acompany.eg.rent. 8 Billofexchange that must be paid immediately tis presented. Wewne zen anee ‘Complete the full term foreach abbreviation. ‘The first one has been done for you. lee B__10__ E_cha__g__ 2 ve 10 cr © Buyues a71 Banking a3 8 Documentary credit! Letter from the confirming bank to the exporters Paul Diderot, Documentary Credits Manager of the Banque de Lyon, writes to exporters Chateau Wines, informing them that a letter of credit has been opened for them. Choose the correct expressions from the boxto fill the gaps. inform charges documents draw acting valid settle opened soo boulevard obert Sg0001yon Tels+33478%43, Faxse334 781284 Emall:pdlderot@banque-lyon.of BANQUE DE LYON 8 July 20— Mr James Freeland Chéteau Wines 80 rue Gaspart-André 69003 Lyon Dear Mr Freeland L/C No, 340895/AGL We are 1__ on behalf of the Eastland Bank, London, and would like to 2 you that the above documentary credit for €5,300 has been 3__ in your favour by your customers BestValue Ltd. ‘The credit is #____ until 12 August and all bank have been paid. Please send the following $____ tothe above address: = Alr waybill «= Invoke for full value of the sale CIF London = Insurance certificate Would you also ?___a sight draft or the full amount of the Invoice on us so that we can $___ this account. Thank you in advance. Yours faithfully Pave Dircror ‘Manager, Documentary Credits | |9 Documentary credit 2 Letter from the exporters to the confirming bank James Freeland of Chateau Wines has made some notes for his reply to Paul Diderot's letter. Write out the letter in full. L chard. fer aduce of © lly. shipmene te BesValee uv ur new effecred. encl shipping deouments yor request + draft fer & ¢,300.00. pl: nccepe deaf andl remur preceeds cx eur ncoaune Banque de Ceimmerce, | 28 rae Gaspart~Andeé, 63002, Lyon. NB lust dectuments | SPLEEN ENS NO Bupueg