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TQM 29

This document outlines the 10 steps to ISO registration for total quality management (TQM), including developing and implementing a quality management system, selecting a third-party registrar, and finally receiving registration. It also lists the benefits of installing a quality management system such as providing documentation, objective evidence of quality, and greater customer loyalty. Common barriers to successful registration include procedure creation, documentation development, and lack of management commitment.

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Aleena Mir
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51 views11 pages

TQM 29

This document outlines the 10 steps to ISO registration for total quality management (TQM), including developing and implementing a quality management system, selecting a third-party registrar, and finally receiving registration. It also lists the benefits of installing a quality management system such as providing documentation, objective evidence of quality, and greater customer loyalty. Common barriers to successful registration include procedure creation, documentation development, and lack of management commitment.

Uploaded by

Aleena Mir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPS, PDF, TXT or read online on Scribd
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TOTAL

QUALITY
MANAGEMENT
(TQM)
Session # 29
Ten Steps to ISO Registration
10. Registration!
9. Final Assessment by Registrar

8. Take Corrective Actions

7. Pre-assessment by Registrar

6. Submit Quality Manual for Approval

5. Perform Self-Analysis Audit

4. Select a Third-Party Registrar and Apply

3. Develop and Implement the Quality MS

2. Select the Appropriate Standard

1. Set the Registration Objective


Benefits of
Installing QMS
1. Provides the means for staff to
perform their tasks right the first
time.
2. Provides the means for documenting
the company’s experience in a
structured manner
Benefits of
Installing QMS
3. Provides objective evidence that
can be used to demonstrate the
quality of the company’s products
and services,
4. Brings clarity and transparency to
duties and responsibilities.
Benefits of
Installing QMS
5. Export marketing will be
easier, because some foreign
buyers place a premium on the
ISO 9000 system.
6. The company will secure
greater customer loyalty,
because it will continuously
satisfy its customers’ needs .
Benefits of
Installing QMS
7. The company’s customer will
receive products or services of
a known level of quality that is
independently audited.
8. Customers are presented with
a means of choosing between
competing suppliers.
Reason for Attaining
ISO 9000 Registration
Customers Demand / Expectations
27.4%
Quality Benefits
21.8%
Market Advantage
15.6%
Requirements of EU Regulations
9.0%
Barrier In Successful
Registration
Procedure Creation 19.7%

Documentation Development 18.7%


Lack o
Mgt. Commitment 9.5%
Not Following Set
Procedures 8.1%
Employee Resistance 7.9%
Barrier In Successful
Registration
Implementation of
Corrective Action 3.5%

Lack of Information 3.4%

Calibration of Instruments /
Equipment 3.2%
Kindly Define
Quality!
• Americans speak of value received
for the dollar
spent.
• Europeans emphasize
quality engineered into the goods.
• Japanese call for most economica
most useful, and always satisfacto
to the Consumer /Customer.
Kindly Define
Quality!
• In Pakistan, has the time come
…. That we also define quality.
• Most simple definition for us
Pakistanis may be …

Doing things right the first


time is cheaper than
correcting errors.

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