FSC CS P

CASE ORK PRACTICE G IDE

February
 CONFIDENTIAL

CONTENTS

C 1 FORE ORD
O
A I d c P ac c G d
B P a dU P ac c G d

C 2 ORKING IN AN ORGANISATION
A P Sa a dP a Acc ab P ac c
O a a
B P SOP a d G d
C Sa R c
D P c Sa P ac c
E Ma a Ca ad
F S c a dS Ca R
G M -D c a W a dN
H Ma a C d a
I Ma da R d C a P c d C d
J P d O a a a Sa
K C d c P c R

C 3 ORKING ITH INDI ID ALS, FAMILIES AND

COMM NITIES
A O
B Sa Ca P ac c

C 4 PRACTICE CONSIDERATIONS
A Ma a C
B C d a d Ca Ma a
C Ca C c
D C ac C
E W V ab M b Fa

2
 CONFIDENTIAL

F Ma a S a Ab Vc
G C d c H V
H D c a

C 4 FRAME ORK FOR ORGANISATIONS TO SIGHT

LNERABLE MEMBERS IN A FAMIL

C 4 CASE TRACKING FOR SAFET IN PROTECTION CASES

A Ca T ac Sa P c
B R FSC Ma a P c Ca
C Ca Ma a Ta P c
D Ma a R dF Ca
E E ca a P c

C 5 MANAGING CASES ITH RISK AND SAFET CONCERNS

A Ca R a d Sa C c
B U d a d R a dV ab
C F da a c c d c a
D Sa Pa a dM Fa

C 6 CRISIS MANAGEMENT
A D aC
B Ma a H R C E
C P ac c C d a
D Ca Sa

C 7 MANAGEMENT OF CASES ITH S ICIDAL OR SELF

INJ R INTENT
A Ca S c da S I I
B P c Ma a Ca S c da I N -
S c da S I
C C d c a S cd /N -S c da S -I
A

3
 CONFIDENTIAL

D C d c I
E Ma a Ca C Ha Pa dA a
d S cd S -I

C 8: REFLECTI E PRACTICE AND S PER ISION

A R c P ac c
B D R c P ac c FSC
C S
D T S R a
E S c S
F S aR L
G S Ca

F ASSESSMENT FORMS AND G IDES

H V A
F a ca A
Ed Ca A
F c a A
S cd R A G d
M a H a Sa A
S C ac

A PENAL CODE
G IDELINES FOR CASE MASTER ACTION PLANNING
(CASE MAP)

4
1
•
•

2
3
4
•
•

1
1
•

•
•

•
•

•
•

2
 •

•
o

3
3
 o

•
o

4
•
•

•
•

5
5
•

•
•
•
•

•
•

6
•

7
7
•

8
•

•
•

•
•

•
•
•
•

9
9
•

•
•

•
•

•
•
•
•

10
•

•
•

•
•
•

11
11
•
•

12
•

13
13
•

14
•
•

15
15
NOTES
•

1
•

•
•

•
•

•
o

2
 o

o
o

•
•

•
•

3
•

•
•

4
2

5
•

6
•

7
8
9
•

10
•

11
 •

•
o

•
o

12
•
o

•
o

•
o

•
o

13
• •

• •

• •

• •

14
• •

•
•

15
• •
•

•
•

• •

16
• •
•
•
•
•

•
•

• •
•
•
•
•

17
•
•

18
19
20
21
22
23
 •

•
•
• •
•
•

•
•

•
•

24
25
26
•
•

•
•

27
•

28
 o

29
30
31
•

32
33
34
•
•
•

35
•
•
•

•
•

•
o
o

36
•
•
•
•
•

37
38
•

39
•

40
41
•

•
•

•
•
•

42
•

43
•

44
45
46
47
NOTES
 •

1
•

•
•
•

•
•

•
•

2
•

•
•
•
•
•

3
•

4
•

5
•

6
7
•
•

•
•
•

•
•

•
•
•

•
•

•
•

8
 •

•
•
•

•
•
•
•

9
•

•
•

10
11
•
•

•
•

•
•

12
•
•
•

•
•
•
•
•

•
•

13
•

•
•
•

•
•
•

•
•
•

•
•

14
NOTES
NOTES
 Chapter 4a FRAMEWORK FOR ORGANISATIONS TO SIGHT
VULNERABLE MEMBERS IN A FAMILY

1 This framework has been developed with the aim to protect vulnerable family
e be e fa e a d safety and minimise the risk of vulnerable family members
falling through the gaps. It highlights the importance of strengthening and enhancing
communication and collaboration amongst agencies involved in the care and support
of vulnerable families and facilitates the conduct of joint assessments and
interventions.

2 In working with families, it is important for Social Work Practitioners (SWPs)

from Social Service Agencies (SSAs) to have sight of and interact with the vulnerable
members in the families. This is to ensure that these vulnerable members are safe
from abuse or neglect. It will also enable SWPs to assess the vulnerable e be
safety and general well-being. SWPs need to assure the family by explaining that the
role of SWPs and the agency is to engage the family as a whole and not just the
individual main client.

3 By engaging and building rapport with clients, SWPs develop a helping

relationship that is crucial for the assessments of their a d hei fa i e be well-
being, risks, and needs. The agency may consider alternative means to sight the
vulnerable family member by engaging the family. This can be achieved by referring
them to relevant services or programmes by other agencies. When the agency has
sight of the vulnerable person, please refer to Chapter 4, page 17 of this Casework
Practice Guide on the means of interacting with them and assessing the care that they
are receiving.

4 There are clients who may refuse to let SWPs interact with and have sight of
the vulnerable family members. SWPs should identify possible reasons for the refusal,
and make efforts to engage the family to resolve or clarify them. It is important to
process this refusal with the client to understand the reason. Their refusal could
possibly be due to:
he c ie eed for privacy and viewing the request as intrusion into their lives;
he c ie e ce i f bei g j dged c i i ed b SWP ;
the c ie anxiety over certain information being uncovered;
the c ie fear of incrimination if the vulnerable family member has not been
properly cared for.

5 SWPs should consult their Supervisor and Head of Agency on the concerns
they may have for the case, highlighting the challenges they face in sighting the
vulnerable family members and discuss possible strategies that could be taken. SWPs

1
should minimally make three attempts to conduct home visits at different timings
(where possible) as part of their best practice to try have sight of the vulnerable
member. It is also helpful for the supervisors of the SWPs or Lead Social Worker to
do a joint home visit. All these attempts should be documented.

6 As SWPs continue to engage with the family and attempt to have sight of the
vulnerable member, they should concurrently try to assess if there are other concerns
for the vulnerable member safety and welfare, to the best of their ability. The c ie
persistent refusal for the vulnerable family member to be sighted may be indicative of
possible concerns in relation to the well-being and/or safety of the vulnerable family
member. It could also be indicative of harm that has already been incurred on the
vulnerable member and there is intent to hide that.

7 If there are known concerns about a chi d afe a d e fa e, SWPs should

conduct the Sector Specific Screening Guide (SSSG)/ Child Abuse Reporting Guide
(CARG) and consult Child Protective Service (CPS) or Child Protection Specialist
Centres (CPSCs) where necessary. The same would apply for concerns in relation to
other vulnerable members such as the vulnerable elderly or persons with disability
where SWPs would conduct the Vulnerable Adult (VA) Triage tool1 on the case. SWPs
should screen the case concurrently with Child Protective Service (CPS)/ Adult
Protective Service (APS) to find out if the child/ vulnerable adult is/ was known to CPS/
APS. (Please refer to the flow chart in Annexes A1 and A2).

8 When the SWP is unable to sight the persons who are at greater risk of abuse
or neglect (e.g. a very young child below three years old) after three attempts to
conduct home visits at different timings, the lack of visibility and inability to assess
whether their care needs are being met, increase the risk to the person. Hence, it will
be prudent for SWP to collaborate with other professionals to sight the vulnerable
member. SWP could screen the family with the relevant Social Service Office (SSO)
and alert SSO on the challenges faced. Concurrently, SWPs could also gather
information to establish if the vulnerable member is known to any other social service
agencies2 (SSAs). SWPs could work alongside the other professionals to strategise
and share information to further assist the family.

1 The assessment tool is subject to change

2 Sections 2, 17(3) and 21(4) Disclosure of personal data without consent.
An organisation may disclose personal data about an individual without the consent of the individual in
any of the following circumstances: the disclosure is necessary for any purpose which is clearly in the
interests of the individual, if consent for its disclosure cannot be obtained in a timely way; the disclosure
is necessary to respond to an emergency that threatens the life, health or safety of the individual or
another individual; subject to the conditions in paragraph 2, there are reasonable grounds to believe
that the health or safety of the individual or another individual will be seriously affected and consent for
the disclosure of the data cannot be obtained in a timely way; the personal data is publicly available;
the disclosure is necessary in the national interest; the disclosure is necessary for any investigation or
proceedings; the disclosure is to a public agency and such disclosure is necessary in the public interest;
the disclosure is necessary for evaluative purposes;

2
 Process to Sight Children

9 The SWPs could screen by providing the child/ren hei a e a ic a

(whichever is available) with the Early Childhood Development Agency (ECDA)/ MOE
Compulsory Education (CE) Unit (where relevant) to establish which childcare/ school
the child/ren is enrolled at or whether they are known to KidSTART. This should be
done if SWPs continue to face challenges in sighting the child/ren despite efforts made
and is not able to receive any information on the child/ren from the family. The form to
use in screening with ECDA and MOE CE Unit is at Annex B and Annex C respectively.
SWPs are required to copy the Office of Director-General of Social Welfare (ODGSW)
in their email correspondences with ECDA and MOE when requesting for school
information on the child/ren.

10 SWPs requiring information on the child/ren in school and/or seeking

collaboration with the school in relation to the child/ren, would complete the information
Request Form at Annex D and submit this to ODGSW. SWPs should state clearly their
concerns in relation to the child/ren and their reasons for seeking information/
collaboration. ODGSW would then liaise with MOE HQ to seek information from the
schools.

11 However, if the child/ren is not in school or known to any organisations and if

the family continues to be resistant to the child/ren being sighted, all the relevant
organisations involved in this case should strategise on how the child/ren e fa e
and safety could be assessed, possibly through information sharing, case conference
etc. SWPs should alert CPS if new safety concerns emerge about the child/ren and
family. The same would apply for concerns in relation to other vulnerable members
such as the vulnerable elderly or persons with disability.

Process to Sight Vulnerable Adults

12 The SWP c d c ee b idi g he VA a ic a i h ga i a i

such as Agency for Integrated Care (AIC), SG Enable (SGE) and Silver Generation
Office (SGO) to establish if the VAs are known to any of these organisations and to
request for information to assess the safety and well-being of the VAs. SWPs should
state clearly their concerns in relation to the VAs and their reasons for seeking
information/ collaboration. When seeking for information from SGE, SWPs should
copy MSF Disability Office (DO) (Please refer to Annex D for contact details).

13 However, if the VA is not known to any organisations and if the family continues
to be resistant to the VA being sighted, all the relevant organisations involved in this
case should strategise on how the VA e fa e a d afe c d be a e ed,
possibly through information sharing, case conference etc. SWPs should alert APS if
new safety concerns emerge about the VA and family.

3
 Inter-agency Strategic Meeting

14 The FSC or lead agency in the case should call for an inter-agency strategic
meeting with all the relevant agencies (SSO, SSA / FSC a d ECDA/ MOE/ ch )
to strategise ways to access and have sight of the child/ren or VA and work with the
family.

Filing of Police Report

15 A police report should be lodged should efforts made to sight the child/ren or
VA was unsuccessful. If the child/ren or VA could not be located despite attempts
made by the various agencies (over a maximum period of 3 months since the first
attempt made by SWP to have sight of child/ren or VA), it is imperative that the FSC
Head or the head of the lead agency lodge a police report.

16 The decision on when this report should be lodged is dependent on the age of
the child/ren (e.g. children who are below the age of 3) and the level of vulnerability of
the individual (child/ren or vulnerable adults who are not sighted by any other
professionals). The higher vulnerability of the individual would require a police report
to be lodged within a shorter frame of time (earlier than the maximum of 3 months).

17 The decision on which agency is to lodge the police report and the timeline to
doing so could be established through the strategy meeting.

Notification to the ODGSW

18 SWPs could notify the ODGSW in writing through an email referral with case
summary for the following scenarios:
If family continues to persist in not allowing professionals to sight the child/ren
over a period of 3 months; and/ or
Family has provided false information on the child/ren he eab ; and/ or
Child/ren is below 3 years old or older child/ren with developmental issues.

19 Where necessary, the DGSW can activate the Powers of Protector to compel
the family to bring the child/ren forward for the purpose of assessment.

4
 Annex A1
Framework for Organisations facing Challenges to Sight Child/ren

Organisations (FSCs/ SSOs etc.) face challenges to sight

child/ren despite reasonable efforts made

Assess using
SSSG/ CARG
Any Yes
Consult with/refer Is case
concerns on known to
to CPS if CARG
child/ren CPS?
outcome indicate
safety/
so
welfare?
Consult CPSCs

No
Screen with CPS

No and Yes, but the No but there Yes, active

there are case has are CP case with
no known been closed concerns CPS with
Work with the Screen with CP and there warranting ongoing CP
Screen with

5
SSA/FSC* on Yes ECDA/ MOE CE concerns are no CPS concerns
Known to SSO* and
assessing SSAs/ alert SSO on Unit* (cc known CP involvement
child/ren afe FSC*? challenges ODGSW) Forms concerns
and well-being at Annex B/
Annex C
No
If family
continues
to be Request for School
resistant to Yes information/assistance Intervention by
assesses child
the Child/ren from the schools CPS
for concerns
child/ren known to through ODGSW ++
being school? Form at Annex D
sighted
No

Office of DGSW to be activated for any of the following

Family refuses to scenarios: Activate Powers
cooperate and allow If family continues to persist in not allowing of Protector where
All agencies involved in the case (SSO, SSAs/ child/ren to be sighted professionals to sight the child/ren over a necessary to
FSCs and ECDA/ MOE/ schools (where period of 3 months and/ or compel the family
applicable) strategise on how child/ren e fa e Family has provided false information on to bring the
To alert CPS if new safety concerns emerge about and safety could be assessed. the child/ren he eab a d/ child/ren forward
the child/ren and family
Child/ren is below 3 years old or older
child/ren with developmental issues
Family cooperates
and allows child/ren
to be sighted
*where relevant
Engage the family to IMPORTANT: If the child/ren could not be located despite attempts by organisations
++ ensure child/ren
schools to inform the inter-agency strategy meeting if they
have any concerns about the child/ren afe a d e fa e. safety and welfare after a maximum period of 3 months, lead agency to lodge a police report.
 Annex A2
Framework for Organisations facing Challenges to Sight Vulnerable Adult (VA)

Organisations (FSCs/ SSOs etc.) face

challenges to sight VA despite efforts made

Any concerns
Yes Conduct VA Triage Is case
VA
Consult/ Screen with known to
safety/
welfare? APS APS?

No
Screen with APS

No and Yes, active

Yes, but the No but there
there are case with
case has are AP
no known APS with
concerns

6
been closed
AP ongoing AP
Work with the Screen with Screen with AIC/ and there are warranting
concerns concerns
SSA/FSC* on SSO* and SGE*/SGO no known AP APS
Yes Known to
a e i g VA SSAs/ alert SSO on concerns involvement
safety and well- FSC*? challenges
being

No
If family
continues to
be resistant Request for
VA known to Yes
to the VA information/assistance
these Intervention by
being from the institutions
organisations? APS
sighted

No

All agencies involved in the case (SSO, SSAs/ FSCs

and AIC/ SGE/SGO* (where applicable)) strategise on Institutions assesses VA
h VA e fa e a d afe c d be a e ed. for concerns
To alert APS if new safety concerns emerge about the
VA/family

IMPORTANT: If the VA could not be located despite attempts by organisations after a

Engage the family to
*SWPs should copy MSF Disability e e VA afe and maximum period of 3 months, lead agency to lodge a police report.
Office (DO) welfare
 Annex B
To: ECDA
Cc: ODGSW
SCREENING REQUEST FORM ON CHILD S ENROLMENT IN PRESCHOOL/KidSTART

Child s Details Name: _________________________________

BC No: __________________________________

D.O.B: _____________

Parents Name Father: _______________________________

NRIC No: _______________________________

Mother: _______________________________

NRIC No: _______________________________

Residential
Address:

Reason for
Screening

Centre Head s name Name: ___________________

and contact details

Email Address: _____________________

Tel No: _______________

O ga i a i Na e: ___________________________

7
 Annex C
To: MOE Compulsory Education Unit
CC: ODGSW

SCREENING REQUEST FORM ON CHILD S ENROLMENT IN MOE SCHOOLS

Child s Details Name: _________________________________

B.C No: __________________________________

D.O.B: _____________

Parents Name Father: _______________________________

NRIC No: _______________________________

Mother: _______________________________

NRIC No: _______________________________

Residential
Address:

Reason for
Screening

Centre Head s name Name: ___________________

and contact details

Email Address: _____________________

Tel No: _______________

O ga i a i Na e: ___________________________

8
 Annex D

INFORMATION REQUEST FORM ON STUDENT

Child s Details Name: _________________________________

School: __________________________________

Class: _____________

Parents Name Father: _______________________________

Mother: _______________________________

Issue of concern in
relation to child/
family

Information needed
from school/ Area
of collaboration
required

Centre Head s name Name: ___________________

and contact details

Email Address: _____________________

Tel No: _______________

O ga i a i Na e: ___________________________

9
 Annex E

Contact Information
Organisation Contact Information
Agency for Integrated Care (AIC) Email: careinmind@aic.sg

Early Childhood Development Agency Email: contact@ecda.gov.sg

(ECDA)
If SWPs do not get a response within 5
working days, they may then email the
following officers:
Nicholas_TAY@ecda.gov.sg
Thomas_LIM@ecda.gov.sg
Eleanor_LIM@ecda.gov.sg
Ford_LIM@ecda.gov.sg

cc: ODGSW

Ministry of Education (MOE) Email: eddie_teo@moe.gov.sg or

Compulsory Education Unit (for Vishaal_bhardwaj@moe.gov.sg
screening purposes)
cc: ODGSW

Office of the Director-General of Social Email:

Welfare (ODGSW) Nini_Fazelin_Mohamed_Noor@msf.gov.sg

cc: Nur_Ezrina_Elias@msf.gov.sg

SG Enable (SGE) Email:

(Adult Disability) ad.services@sgenable.sg

(Child Disability)
cd.services@sgenable.sg

Infoline: 1800 8585 885

Disability Office (DO):

Email: Joey_WONG@msf.gov.sg
Amanda_LAU@msf.gov.sg

Silver Generation Office (SGO) Contact Person: Ms. Susan See (Head at
Tanjong Pagar Satellite Office) Email:
susan.see@aic.sg

10
 C 4 CA E AC GF AFE EC CA E

A C

1 Ca e T ac g f Safe (CTS) a ce ha ec ca e 1
ha ha e bee a fe ed f he MSF Rehab a a d P ec G
(MSF/RPG) he Fa Se ce Ce e (FSC ) f g g ca e a age e .
The e ca e ha a e a fe ed he FSC d ha e ece ed ea e e e
f e he he MSF Ad P ec e Se ce (APS) Ch d P ec e Se ce (CPS).
He ce, he afe c ce f he e ca e ha e bee add e ed b he fa d
e ea e d f ga d , e.g. fa e be ha ed he
h ca ab e ad he ch d/ e ab e ad (VA) b g g ca e
a age e a d g f he ch d / e ab e ad afe a d e -be g
e ed. The e fa e da e e g g ca e a age e
he he ca e a d a age e f he ch d e e ab e ad .

2 CTS gh e he c d a be ee MSF/RPG a d he FSC e e ha

he e ab e c ae gh ed a d be he c a d ha he afe ,
ca e a d e fa e ed a d ed.

B F C C

1 The e f FSC a ag g ec ca e c de e g gh g f
he e ab e e be a d he fa e a d d g eeded e ce a d
e ce a a afe e e f he fa e be . The g g ca e
a age e b FSC c ea e he b f he e ab e e be , ed ce he
b f ec e ce be g ed a d/ add e ed a d he
f he ca e a d e -be g.

Ta P c Ca FSC

2 O ce a ca e de f ed f g g ca e a age e he FSC , a Red

F e e a ed b APS/ CPS e e ha ece a f a he ca e
ded he ec e FSC . A a e e he e e f he ca e
a be c e ed a d h be c ded he ed f e.

3 The ed f e a ca e c de he f g f a :
) f a he ch d/ e ab e ad a d fa ;

1 P ec ca e a e ca e g e ab e ad ch d e h ha e bee ab ed eg ec ed
b he fa e be .

1
ii) i f ai he c ce leadi g CPS APS i l e e i h he fa il ;
a d
iii) c ac li f b h f al (i.e. fe i al ki g i h he fa il ) a d
i f al c ac (i.e. f ie d , eighb , c lleag e e c.) i l ed i h he
fa il .

a) CPS R F

i) C llab a i e A e e a d Pla i gFa e k (CAPF)

A c f CPS CAPF ill be ided a i he FSC S cial W k
P ac i i e (SWP) i de a di g he child ec i c ce a d
ci c a ce di g a a ic la ca e. I ill al i cl de a ge g a f
he fa il a d ec e ded e he fa il i add e i g child
ec i c ce .

ii) Safe Pla a d/ L g-Te S Pla

CPS Safe Pla a d/ L g-Te S Pla , hich i cl de -
eg iable a d ca e la di c ed i h child a e /g a dia a d
ig ifica he , ld be i cl ded. The SWP ca i he ca e ge
i h he hel f he afe la a d l g- e la a d ai e c ce
CPS he he e i a b each i afe la la e i ca e la . CPS L g
Te S Pla ill i cl de he ece a ac i be ake b he SWP
he fa il i he c i .

iii) S a f SDM Safe A e e Da ge I e a d I i ial Likelih d f

F e Ha A e e Ie
The SWP ca ili e he SDM Safe A e e Da ge I e de a d
he child ec i c ce ha had e l ed i CPS i e e i f he child
a d fa il .
The i i ial Likelih d f F e Ha (LFH) a e e ie ill al be
i cl ded i he file ide he SWP a de a di g f he le el f i k
likelih d f f e ha ha he child i e e ie ci g a he i f CPS
i e e i . The SWP ca e he e i e a e he he he i i ial
e e i g i k likelih d f f e ha f a child i ill e e ha
dec ea ed e i e.

i ) C ac g ideli e
T e ef e e ,c i e igh i g, i e ac i a da e e f child e
a d hei a e / g a dia ig ifica he , he FSC h ld igh ,
i e ac a d a e he child a lea ce a h a d d like i e f hei
a e / g a dia ig ifica he ( ) i ei he e aae j i e i .

2
 ) Chi d Sigh i g, I e ac i a dA e e (SIA) a
The FSC ke d i dica e he f e e c f hei c ac ( ) a d a
e ak / b e ai /a e e ed h i he chi d SIA f . Thi
a FSC ke a e he chi d e e f i k eg a a d high igh
CPS i ake agai h d he e be a ha ha ha cc ed he chi d
af e he a fe .

) APS R F

i) C ab a i e A e e a dPa i gFa e k (CAPF)

A c f APS CAPF i be ided a i he FSC ke i
de a di g he VA ec i c ce a d ci c a ce di g he
ca e. I i a i c de a ge g a f he fa i a d ec e ded e
he fa i i add e i g he VA ec i c ce .

ii) Safe Pa
A APS Safe P a hich i c de - eg iab e a d ca e a di c ed
i h he VA, he VA ca egi e , fa i a d ig ifica he , d be i c ded.
The FSC SWP ca i he ca e ge i h he he f he afe a
a d ai e c ce he he e i a b each i afe a a e i ca e a .

iii) C ac g ide i e
T e ef e e ,c i e igh i g a d e gage e f he VA, e h
ca ed ha (PCH), hei fa i e be ig ifica he , he FSC ke
h d igh , i e ac a d a e he VA a d ee i h he PCH a d hei fa i
e be ig ifica he ( ) a ea ce a h. The e e i i h VA
c d ei he be d e e a a e i j i e i i h hei fa i e be /
ig ifica he .

i ) VA Sigh i g, I e ac i a dA e e (SIA) a
The FSC ke d ii e he VA SIA f i dica e he f e e c f hei
c ac ( ) a d a e ak / b e ai ed h . Thi a he FSC
ke a e he VA e e f i k eg a a d a ce ai he eed
high igh he ca e APS i ake h d he e be ec e ce.

C C M P 2

1 Af e a ca e ha bee ide ified f g i g ca e a age e b he FSC:

i) CPS/ APS e a e a Red Fi e he ca e.

2Thi Red Fi e a fe ce a ie b h CPS a d APS ca e ha a e a fe ed he

FSC f g i g ca e a age e . CPS d be i ed i ca e f chi d e hi e APS d
be i ed i ca e f e ab e ad .

3
 ) A FSC
FSC . . FSC
. O
APS/ CPS FSC .
) A ( )
CPS/ APS FSC, ,
.B
CPS/ APS FSC
.
) CPS/ APS
CPS/ APS, FSC S , / A , ,
(PCH) ( A ),
2
.
) CPS/ APS
FSC .

2 U :
FSC SSN O SSN O
C P L R C CPS A
P C APS O P .
CPS/ APS 3- FSC
.
FSC R F
3 .T
( ) ,

( ).
FSC
:
o CPS
MSF CPS @ . .
o APS
A P C .
F ,
APS - 6354 9706
API @ . .

4
D M F C

Ca C

1 FSC a e a age he Red F e ca e f a ea 12 h f he da e

f a fe f CPS/ APS. If a FSC dec de c e a Red F e ec ca e
h 12 h f he da e f a fe , he FSC c CPS h gh
MSF_CPS a e@ f.g . g a d APS h gh API_ a e@ f.g . g. CPS/ APS
e d h 3 g da .

Ca Ta

2 FSC ha eed a fe he a age e f he Red F e ec ca e

a he FSC, d eed a fe he h ca ed f e h he acc a g
d c e he ece g FSC. The FSC h d a ha e h he ece g FSC
he da e he ca e a d he e e he ha e ded ce a g he
ca e a age e f CPS/ APS.

3 F ca e ha a e h he f 12 h f a fe f CPS/ APS, he
FSC eed f CPS/ APS a CPS/ APS a e e ec e f he a f
a fe d g he 3- h - a fe chec - ca h CPS/ APS. The FSC
a fe g a d ece g he ca e h d he a a ge f a ca e d c
e ea h a fe f f a he ca e a d fa .

E E P

1 The SWP d eed a e he S e a d Head f he age c

ed a e he he e c e cha e ge a ag g he ca e. Th d
c de a he e:
) I e c ce he ch d e ab e ad ed;
) The ca eg e e e he SWP f ha g acce he ch d e ab e
ad ;
) The ca eg e ef e e gage h he SWP; a d/
) The afe a f he ch d e ab e ad ha bee b eached.

2 The SWP a d he e h dd c he cha e ge a d a eg e

h he ca e h d be be a aged.

5
IMPOR AN O NO E

F C CP ( : 1800 777 0000 :

. . )3
CP 3 :
H
C A R G (CARG) CP ;
/
P F C
; /
P ;
/
L - .

F C AP ( : 6354 9706 :
API @ . . 4) AP
3 :
H A; /
C , PCH A

; /
A
; /
C , PCH F C
; /
L - .

/ ,
999 .

3 F ,F C CP POC
ED M 2020.
4AP M F , 8.30 5.30 .F ,
F C AP 87153087

6
 Ca e T a fe P ce Ca e i iden ified o be i able
fo an fe o FSC a afe
conce n a e add e ed b ill
e i e moni o ing

APS CPS c een ca e in

SSNe o check he he
ca e i kno n o FSC

Yes No
I i an e i ing APS CPS o iden if an
FSC ca e FSC fo an fe of ca e
managemen

Ca e an fe a
APS CPS o email o ED
of FSC on he efe al of
he ca e
Ke
APS CPS o e a e ed
Documents file i h ke doc men
include fo an fe of ca e o
VA Child FSC FSC o ackno ledge
Sigh ing ecei i hin o king
In e ac ion APS CPS o hand o e da
and and b ief FSC o ke and
A e men e i o on de ail in
Plan
he ed file in a face o
Collabo a i e
A e men face e ion befo e he
APS CPS o eek cla ifica ion
and Planning ca e an fe mee ing Yes FSC ag eeable No i h ED of FSC on he
F ame o k i h ca e ea on fo di ag eemen
ih
efe al
genog am
Safe Plan APS CPS o a ange and
Ca e Plan fo cond c a ca e an fe
o mee ing in ol ing
in e en ion Yes FSC ag eeable
CPS APS CPS FSC clien
i h ca e
S mma of famil and ne o k and
Dange I em o he in ol ed agencie o
and cla if ole and follo
Likelihood of
No
ac ion
F e Ha m APS CPS o eek a i ance
LFH Ri k
f om ele an SSO RS Team
I em CPS
Con ac li email RS AGM cc GM
APS CPS o co he
Con ac
g ideline
ele an SSO GM
Ad i o on AGM RST in he email o Yes FSC ag eeable SSO RS Team o facili a e
hen and FSC on he an fe ed ca e i h ca e di c ion be een
con ac APS CPS and FSC
e on o
e o ca e Ca e T an fe Com le ed
back o No
APS CPS APS CPS o e lo e
FSC Role Af e T an fe of efe al o o he FSC
Ca e Managemen

No ca e clo e Reg la Ca e T an fe of ca e o o he FSC in Po T an fe Check In a Ongoing Con l a ion i h APS CPS

fo Red File Ca e Re ie fo he e iod of o an fe and mon h FSC o ke o con l APS CPS in ake a an ime
i hin mon h Red File Ca e acking T an fe ing FSC m hen
af e ca e an fe info m he ne FSC Ha m occ o an of he clien mee ing he
T an fe ing FSC m an fe
ha he ca e i a Red h e hold fo Immedia e e o o CPS o Re o
FSC o con l S e io all ke doc men o he ne
File ca e and da e on o CPS in he CARG o e a e men ing he APS
APS CPS fo e ie a FSC
he acking oce a igned a e men ool indica e High i k
o o ed ca e lea once T an fe ing FSC m info m
APS CPS ill con ac Pa en ca egi e famil membe o PCH do no
clo e befo e e e he ne FSC ha he ca e i a
ED of he ecei ing an o engage i h he FSC de i e he need o do
mon h mon h i Red File ca e and da e on
FSC if he e i no o being clea l o lined
Doc men he acking oce
ecommended e on e f om FSC Pa en ca egi e famil membe o PCH block
Ca e clo e T an fe ing FSC m da e
o ke af e acce o he child o be igh ed and a e ed
APS CPS on he ne FSC
mma ih eminde The VA ef e o be igh ed and a e ed o
de ail incl ding he a igned
e io eminde ill be en Long e m o and afe lan a e b eached
FSC o ke
endo emen con ec i el fo o
eek
 CA E ACKI G A D M I I G CHECKLI

A/C ( ):
D / A /C :
D F C:
Re e Pe d ( e ec e)

☐3 af e ca e a fe
☐6 af e ca e a fe
☐ 12 af e ca e a fe

M g C ec (c eea e )

1. Pa e , ca eg e , e ☐ Ye ☐N
ca ed a , fa e be
g f ca e ca e f
e ce a e bee e gaged
a de / e ca
e a 3
If Ye , ea e ae e da e f
e gage e :

________________________________

If N , ea e ae e ea :

2. VA/C d e a d ec e ac ☐ Ye ☐N
a da e ed b FSC
e, g e e face
face c ac de ca c ec -
, e a 3
If e , e ee e a e
VA/c d( e ) a g ed?

If N , ea e ae e ea :

________________________________
________________________________
 3. Wa SSSG CARG APS- ☐Y ☐N
a a 5

a a a
3 ?
I , a a
a ( a ) a :

, 4.

4. W ☐Y ☐N
, CARG a ☐ NA
,
I a CPS
R CPS -
a APS-
a a
a H a 3
?
I , b a
( a ) a :

I , a CARG/APS-a
a a
( ) a
CARG/APS-a
a ?A b
( a ) a :

5. W ☐Y ☐N
a a a a
VA/ ( ) a b
SSSG CARG APS-
a a a
?
I , b a
( a ) a :

5A 1A 2019, APS-a a V ab A T a F
(VA T a ). APS a b a b
.
6. I VA/child ill in he ame ☐ Ye ☐ No
placemen /care arrangemen a
per 3 mon h ago?
If no, de cribe rea on for change and
he ne arrangemen

7. A ph ical Red file a handed ☐ Ye ☐ No

o er o FSC

0
•
•
•
•

1
•

2
•

3
•
•

4
5
6
•

•
•
•

•
•
•
•

7
 •

•
•

8
•

9
NOTES
NOTES
NOTES
1
2
•

3
•

4
•

•
•

•
•

5
6
NOTES
NOTES
•

1
•
•

•
•
•
•
•

2
 o

3
•

•
•

4
•
•
•

•
•

•
•
•

•
•

5
•
•
•
•

6
•
o
o
o

o
•
o
o

7
•

8
9
NOTES
NOTES
NOTES
•

1
•

2
•

3
•

4
•

5
•

6
•

7
8
•

9
•
•
•

10
•
•
•
•

•
•
•

11
•

12
13
•
•
•
•
•
•
•

•
•
•
•
•

14
•
•
•
•
•
•
•
•
•
•
•

•
•
•
•
•

15
•
•

16
•

•
•

17
NOTES
NOTES
NOTES
1
 3
2
1
 1

5
2
1
 7
2
•
•
•
•
•
•
•

1
1
2
 ANNEX A

1
1
2
 3
3
4
 5
5
6
 7
7
8
 9
9
10
 11
11
12
 13
13
14
 15
15
16
 17
17
18
 19
19
20
 21
21
22
 23
23
24
 25
25
26
 27
27
28
 29
29
30
 31
31
32
 33
33
34
 35
35
36
 37
37
38
 39
39
40
 41
41
42
 43
43
44
 45
45
46
 47
47
48
 49
49
50
 51
51
52
 53
53
54
 55
55
56
 57
57
58
 59
59
60
 61
61
62
 63
63
64
 65
65
66
 ANNEX B

1
1
2
 3
3
•

4
 5
5
6
 7
7
8
 9
9
10
 11
11
12
 13
13
•

14
 15
15
16
•

17
17
18
 19
19
20
 21
21
22
 23
23
24
 25
25
26
 27
27
•

28
•

29
29
30
 31
31