Financial Inclusion Training Manual
Financial Inclusion Training Manual
PUBLISHED BY:
WWF-Pacific (Solomon Islands) P.O.Box 1373,
Honiara Hotel SOLOMON ISLANDS
TEL: +677 28023
EMAIL: sseeto@wwfpacific.org
June 2018
Any reproduction in full or in part of this publication must mention the title and
credit the above-mentioned publisher as the copyright owner. All rights reserved.
Written by Nicole Lowrey
Design and graphics by Toli Wanefalea
Edited by Dr Alice Aruhe’eta Pollard
Photos by WWF Solomon Islands, Gizo Office, and Nicole Lowrey
Special thanks to Dr Alice Aruhe’eta Pollard, and WWF staff Shannon Seeto, Salome
Topo, and Dafisha Aleziru for providing information and guidance for the report.
This publication has been funded by the Australian Government through the Australian
NGO Cooperation Program (ANCP) and John West Australia. The views expressed in this
publication are the author’s alone and are not necessarily the views of the Australian
Government or John West Australia.
INTRODUCTION
Dr Alice Aruhe’eta Pollard started her financial inclusion model in Solomon Islands with the West 'Are'Are
Rokotanikeni Association (WARA) in 2006 to empower women in the rural areas for development and help
them reach gender equality. In 2013, Dr Pollard discussed the WARA model with WWF and women in Western
Province, and how it could work for them, noting good cash flow in the Gizo and surrounding communities.
The WARA model (Balancing Model) was then adapted to fit the women and communities WWF works with.
The WWF financial inclusion work is a component of the Sustainable and Resilient Island Communities
Programme. This programme supports island communities to manage their forests, reef and fish resources, and
provides alternative livelihood opportunities, away from the reef or land, to women through financial inclusion
training and savings clubs.
A key difference between the financial inclusion model built by WWF and Dr Alice Pollard and other
organisations is its strong focus on the environment and social impacts. Communities that sign up to
financial inclusion with WWF must follow sustainability criteria when taking out loans and starting businesses,
to ensure that any business or development opportunities do not harm the environment or have negative
impacts on the community. As many small businesses in remote communities make money from the
natural resources in the environment, it is important for communities to ensure their usage is sustainable, so
businesses can be sustained and thrive for years to come.
WWF has trained local women in financial inclusion and these women can be invited by any interested
communities to conduct awareness training and establish savings groups. With the increasing demand for
financial inclusion programs coming in from various groups in and around Gizo communities, it is fitting that
WWF engages in capacity building with local women in financial inclusion which is sustainable and accessible.
This manual is designed to help trainers facilitate financial inclusion training workshops with interested
members in their communities, and to help communities establish and operate their own savings clubs.
It is designed as a guide for training sessions, to be used alongside other training materials. The manual
can also be used by government agencies, Non-Government Organisations (NGOS), and Community-
Based Organisations (CBOs) as a guide for how financial inclusion has worked in practice in remote island
communities in Western Province.
While WWF’s financial inclusion model has been designed specifically for women, to empower them and build
their financial and business capacity, a similar model can be developed for both men and women by using
this manual as a guide. There are other models that are available and used by other NGOs working in Solomon
Islands such as the World Vision model.
ESTABLISHING AND RUNNING SAVINGS CLUBS
There are multiple stages to starting savings clubs, and ensuring they run long-term for the benefit of
all members and are sustainable. The first stage is community awareness and consultations on financial
inclusion, and then a community invitation. From there, financial literacy training can be conducted
to engage the groups perspective and their level of understanding and commitment to organise and
lead such an initiative. Having identified the strength of the group in terms of leadership, literacy and
commitment, a savings club can be established. Over time and based on proven financial record of the
group, a loan component could be established in parallel with the savings. Sustainability, accountability
and transparency criteria can be introduced with additional training in loans, calculations, interest and
loan repayments. Simple addition/subtraction, balancing, clear recording and writing are crucial in
savings. Annual Action Audits occur to ensure accounts are all up to date and money is being correctly
recorded and balanced. These processes should be transparent with all members. Stages include:
Community awareness
1. Community expression of
2.
on financial inclusion interest / invitation to start
the savings club
The community must discuss if
financial inclusion is something Once community agreement is
they are interested in, in addition reached, an invitation can be sent
to sustainable fisheries training. to WWF for support and training.
Microfinance, administration,
5. Loan component
6.
loan and sustainability training established
This training discusses administration During the training, the loan
and can be held straight after component is established
financial literacy training. It also (after fundraising for the
introduces what loans are, and why Revolving Fund) and members
businesses need to be sustainable. can start to take out loans.
Sustainability
7. Balance and
8.
criteria introduced Action Audits
Savings club members must follow Monitoring of the movement of
sustainability criteria if they take money to ensure correct processes
out a loan. and procedures are followed.
Additional
9. Share
10.
training knowledge
If requested, this can include: Members can share the benefits
with other communities, and
» Business plan template training
how they can become involved.
» Business and management training
» Leadership training.
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HOW A SAVINGS CLUB WORKS
A savings club is an informal financial group, where members save money and aim to achieve
a short, medium or long-term goal. Savings clubs can also help by providing loans to members
through the loan scheme, but only some savings clubs allow this. Women’s savings clubs
encourage women members, female children to join. This assists women to provide leadership
and make decisions about money. In addition, families, tribes or communities can organise their
savings group that may be inclusive of both genders.
In the WARA/WWF model, women’s savings clubs have three types of funds; Savings Funds
from the individual women's savings, a Revolving Fund which includes money working through
the hands of women in the community through a small-loan component, and an Operations
Fund that supports the administration of the savings club. The money comes from financial
membership fees, fundraising from the group, or donation from donors. WWF encourages
savings clubs to fundraise for the Operations Fund to support natural resource management and/
or enforcement, as many small businesses depend on natural resources in the environment being
sustainably managed. Each savings club will also raise $1,000 as an annual contribution to the
Peer-to-Peer Network for Women’s Savings Clubs to help support management of community
fisheries and resources. Extra funds can also be raised for community-wide needs with a positive
environment or social impact, if all executive agree.
To participate in women’s savings clubs, a woman must attend Financial Literacy training first and
purchase a Savings Club Passbook. She must also be a financial member of the club through
paying a small membership fee. Through training, women are encouraged to save their money,
learn to budget for themselves and their family, discuss savings and what it means with their
husbands and partners, and to think about beginning small-scale business opportunities through
the small-loan component. To ensure any new businesses are in line with WWF’s conservation
and environmental goals, sustainability criteria for loans have been developed that must be
met before a loan is granted to an individual. Ongoing monitoring of the club is done through
the committees and a Balance and Action Audit with WWF and local women trainers twice a year.
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BEFORE TRAINING STARTS
Communities must express their interest and talk to WWF about the financial inclusion process
first. WWF’s financial inclusion work is part of the Sustainable and Resilient Island Communities
programme and linked to sustainable fisheries co-management work.
If communities are still interested, they must write a letter to WWF asking for training
and support. Interested communities must introduce the sustainable fisheries programme before
they can receive financial inclusion training.
Once a letter is received, WWF organises a time to visit the community and conduct training. The
community then has to talk to the women and see how many are interested in joining a savings club,
and to write down the names of women who want to be in the savings club committee and what
roles each of them will take. This is important as the work involved requires commitment, discipline
and trustworthiness. It is also voluntary and involves huge personal costs. Positions and roles of the
executive include:
Roles include:
» President – leader and manager of the savings club group
» Vice-President – second in charge
» Treasurer – responsible for storing and accounting for the money
» Vice Treasurer – responsible for storing and accounting for the money
» Secretary – responsible for recording minutes and organising meetings
» Assistant Secretary – responsible for recording minutes and organising meetings
» Money Counters x 3 – collect and count the money on Bank Day and record
it against the passbook, individual record book and the zone record book.
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FINANCIAL LITERACY TRAINING – 3 DAYS
What: Financial Literacy training teaches women the value of money, what saving is, and
how to save and use money. The savings club is established, as well as the committee. Good
Governance training teaches women their key roles and responsibilities.
When: This training is given once the community has invited WWF to train them, and
is mandatory for all women who wish to join the savings club. If more women request
to join the club, the training may be given to new members.
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Goal Setting
The trainer will discuss how to set a goal, like an aim or target, to help manage money. Explain
goals are important so we can stay focused, help us work hard, give us a target
to work to and help us save money. To set your goal, be specific, and list the benefits
of reaching your goal.
The SMART goal concept can help women to set realistic goals.
» S= Specific
» M= Measurable
» A= Achievable
» R= Realistic
» T= Timely
Example:
Amount
Amount
Estimated Time/ Time/ to save
Goal to save Goal type
amount Months Years per
per year
month
Timeframes:
» Short Term = 0-6 months
» Medium Term = 7 months – 1 year
» Long Term = 1 year +
Volunteers can present their goal back to the big group. Main messages: keep saving, and
don’t set more than one goal at once. If you fail, don’t worry. Review your plan and set a new
plan.
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Budgeting
A budget is a plan on how to save and spend money. It can be daily, weekly, monthly
or yearly. Budgets include the sources of funds, and the outflow of funds.
Savings
Date Income Spending (income minus Balance
spending)
Soap $5
$100 - sold
Tuesday -
tomatoes Betelnut $5 $100-$20 =$80 $80
Market Day
and lettuce
Food $10
Mobile Topup
$20
Wednesday Nil $80-$30 = $50 $50
Betelnut $5
Food $5
Kerosene $5
Thursday Nil $50-$10 = $40 $40
Betelnut $5
$100 – Betelnut $5
Friday selling $140 – 10 = $130 $130
vegetables Food $5
When budgeting, try to live within your budget and discipline yourself. Carry a notebook to record
everything that goes in and out, and spread money across storage bottles for different things (e.g.
weddings/funerals, transport, school fees)
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DAY 2: ELECTION OF THE ZONE
MANAGEMENT COMMITTEE
On the second day of Financial Literacy training, the community agrees the roles and
responsibilities of the committee and who will take what roles.
The President’s role is to host the Annual General Meeting, all general meetings and
executive meetings, and oversee the administration, operation and financial matters of
the club. The Vice President takes the role of the President in her absence, or when delegated to.
The Treasurer and Vice Treasurer keep records of all financial transactions, store bank
money and receipts, and prepare financial reports for the Annual General Meeting.
They look for any financial inconsistencies and report them to the President, and
keep registers of small businesses and loans that have been started.
The Secretary and Vice Secretary attend all meetings, keep minutes, files and reports,
and keep an up-to-date membership register. They are also responsible for organising
meetings and agendas.
Money Counters are responsible for collecting the money women save during the Bank Day,
and record the money into the Savings Passbook, Individual Record Book and the Zone
Record Book. At the end of the bank day, they have to count the money and make sure
it reconciles and balances with the record in the Tally Sheet. They are responsible
for administering and managing members’ savings.
Once women have been allocated to each of the roles, the committee is then established,
and the first bank day starts for women to deposit their savings. The trainer helps the
Money Counters to record the money.
The Rokotanikeni Model (West Are’ Are’) is the model that WWF has adapted
for communities in Western Province. There are three types of funds:
2. Revolving Fund – this is where the loan money comes from. The money
to start the revolving fund can be from donors, donation from supporters,
or from fundraising.
3. Operations Fund – this is where administration costs come from. Each zone
fundraises for this fund for operation costs of their savings club to cover costs
of transportation for meetings, stationary, etc.
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Activity 5: Coordinating Zones and Money Counter Training
Savings clubs are established according to zones, and members are allocated to a zone.
This is usually based on community groups. In this activity, the trainer divides group
members according to their zones and each group has to come up with a name of their
savings club. The three selected Money Counters come to the table with the trainers
and learn how to record and manage the savings deposits from members. Each member
is required to buy a Savings Passbook and Money Counters allocate each member with
a member account number.
Each woman receives a member number as 01 for the first registered member, then 02, 03,
04, etc. Then the year the member joins is added, i.e. 18 for a member who joined in 2018.
For example, Gizo Environment Livelihood Conservation Women’s Savings Club (GELCWSC)
allocates their members number as follows:
GEL: stands for GELCWSC
Z1: Zone 1 (depending on what zone you are in e.g. Zone 2 would be Z2)
01: The first register member, the next would be 02, 03, 04 etc.
18: The year the member joined e.g 2018
The first member number will look like – GELZ10118
Each zone is given two ledger books. The first is named the Individual Deposit and
Withdrawal Record Book. The first page of the book is left for recording member
number and name in two columns.
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1. Filling in the Savings Passbook
Each woman buys a Savings Passbook when they join a savings club, and will add her real
name into it. On each Bank Day the money counters must fill in the passbook with the
date, how much you are putting into the club to save, how much you are withdrawing, and
the balance. The two Money Counters will then co-sign it and you keep the passbook with
you until the next Bank Day.
Example Savings Passbook:
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Example Individual Record Book:
Similarly to the recording in the Savings Passbook, give breathing space between the years
so that it makes audit check easier and clearer. Both Money Counters must sign this record.
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4. Tally Sheet
At the end of each Bank Day, a Tally Sheet is filled in to record who banked, and to
reconcile funds against the Zone Record Book. The Tally Sheets are kept by the Money
Counters, and they make sure that the amount received from each individual member
recorded in the Tally Sheet always reconciles with the Zone Record Book. The zone
President does a final check-up, physically counting the money received that Bank Day
before the Tally Sheet is signed off. The bankers can announce the total collection of
savings that day to all members.
WWF keeps a database of the overall recordings of the total money saved and withdrawn
from each woman’s savings club, after Balance and Action Audits that are conducted twice
a year in each savings club.
2. Find member page in Individual Record Book and record their details
3. Enter details into Zone Record Book (remember to cross check balance
against Individual Record Book member balance)
5. At the end of Bank Day, add up total cash amount and cross check it matches
the zone amount, then record how many notes and coins collected on the tally form
6. Make sure zone President does the last check of all the recording and physical
counting of the money received or withdrawn on this Bank Day, before signing
off the Zone Record Book and Tally Sheet
Note that each savings zone determines which day every week or two weeks that
they will have a banking day. The decision will be made by the elected management
committee.
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DAY 3: GOOD GOVERNANCE TRAINING
The trainer discusses with the group what good governance is, what administration is,
and how to properly manage a savings club.
What is Governance?
Governance is a process of decision-making, or a system of governing an organisation
or group. Good governance provides mechanisms to follow, so proper process and
administration is followed.
Organisations are governed by a Board of Directors, or a committee, to direct the
management team of an organisation or group. This group is led by the Chair. It is
important you are careful in who you select as a Chair. They need to be someone who
is a leader, thinker and a visionary, as this person is responsible to ensure the group is
well run, financially sound, and compliant with relevant rules.
Withdrawing Money
The trainer discusses the withdrawal form and teaches the women how to fill out
the form. To withdraw money, a woman must make a request to her savings club.
She must take a withdrawal request form and fill out her zone number, date, name
and passbook number. The woman will also write her reason for withdrawing the
money, and any outstanding loan she has. The woman will give the form to the
money counter to cross check against their Savings Passbook, Individual Record
Book, and Zone Record Book before sign off. The balance in the woman’s savings
is recorded before the withdrawal, and recorded after the withdrawal. Two Money
Counters must then sign the woman’s request form. It is then signed off by the Zone
President. You can only withdraw money three times a year, or as decided by the
Advisory Management Committee.
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Administration
Members learn about administration of the savings club in the Financial Literacy training.
However, if women need refresher training, the trainer can arrange for another Financial Literacy
training to be held in the community. The committee can decide if refresher training is needed or
not.
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Activity 1: Loans
After explaining the process of the revolving funds application form, the trainer will ask the
participants to sit in their respective savings club group. Each individual can fill in the Revolving
Fund Application Form and send to the committee, where the committee will sit and thoroughly
screen each application form during the training. The committee has to make sure the project
applied for by each member is sustainable and environmentally friendly. Then the committee makes
a decision about whether the applicants are successful or not. After that, the Treasurer fills out all the
approval applicants in the Loan Record Book.
Monitoring of Loans
The Zone Executive Committee is responsible for monitoring of loans. Individuals have a Loan Record
Book where they record when they take out a loan. In the Loan Record Book, you will write your passbook
number, the date, the project, the amount of the loan and the interest. You will also write how much has
been repaid, the balance, and sign it. The Treasurer keeps the Loan Record Book, and the Loan Monitoring
Form for each individual. The Loan Monitoring Form is kept by the executive committee. In the form, the
committee writes the women’s names, the year and projects. They also write the amount of the loan, the
interest, the amount repaid, the balance, and the outstanding loan. A copy of the form is sent electronically to
WWF.
Sustainability Criteria
One of the differences between WWF established women’s savings clubs and other clubs is the
Sustainability Criteria for Savings Clubs to Guide Loans (from Revolving Fund) and Business
Activities. These criteria outline the principles and standards the clubs should run by, and how loans
that are taken out by women must be used to fund sustainable business or activities.
The criteria include that a woman has to be a current member of the savings club, and has
saved money with the club. A loan must be used on an environmentally sustainable project and
encourages economic empowerment. For example, sewing, sarongs and lavalava, cooking, baking,
tourism, weaving mats, fans, baskets, and agriculture.
Women must be skilful and active in the project she is applying for money for, and any project
that will cause disharmony in the community will not be allowed. Projects that cause sickness are
not allowed (such as betelnuts, cigarettes and spears) or buying equipment that will hurt the
environment (such as chainsaws, fishing nets). And applying for a casino business is prohibited.
Additional Training
Once the savings club is running, the loan component has been added, and sustainability criteria
are being used by women who take out loans, the club can start to look at additional training. WWF
advises that as a savings club grows, members would benefit from learning additional skills.
Leadership is a three-day training course that helps women learn the skills to become good leaders
in their communities.
Business and management training is another three day training that can be provided, that helps to
teach women how to run a small business, record money, and costing and pricing of goods they sell.
Business plan template training is a one day training about how to plan for a business, assess if a
business will be viable or not, and determine what your income, profits and costs will be. To develop
a business in the community, it is good practice to have a business plan. This helps you to think
about how you will make money, and how you will save money.
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The first step is to come up with a business idea. Once you have an idea, you will write the
names of the people in the business into the plan, their experience, and any education and
training courses they have attended. The second step is to develop a marketing plan. You will
need to think about the following questions.
» What products or services will you be selling?
» Who are your customers?
» Why will they want to buy my product/service?
» What prices will they pay?
» How will I run my business?
» Why is this business needed?
» Will my business be environmentally sustainable?
By thinking through these questions, you will have a better idea what products or services
people want, what they will pay, and how you will work to make the business run. The third
step is to work out how much money you will make. You will estimate the income you will get
from sales, and minus the expenses. This calculation will give you your profit.
The fourth step is to work out a Cash Flow Plan. This is a plan to work out how much money
you need every month, and when you will use money to buy products, and how much you
need to sell every month. It helps calculate the money in and money out. The fifth step is to
work out what Capital (start-up money) you need at the start to build your business.
WWF can advise about any of the additional trainings listed above, and how training can be
conducted to women in regional communities that are part of a savings club.
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Zone: ________________________
Total Amount
Collected
$100
$50
$20
$10
$5
$2
$1
50c
20c
10c
Grand Total
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